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Closing date: 24-11-2025 Customer Team Member Location: North Road , Lancing, BN15 9BA Pay: £12.60 per hour Contract: 12 hours per week + regular overtime, 6 month Temporary contract, Part time Working pattern: shifts will fall between 6am and 3pm, including weekends, to be discussed at interview. Role will include working in our in-store bakery Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience, • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members, • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be, • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together, • Support your local community – get involved in all kinds of activities and events! This job would suit people who have, • A genuine care for the needs of customers and members, • Great people skills, with the ability to build positive relationships with customers and colleagues, • A positive approach to change and problem solving, • The flexibility to work a range of different shiftsWhy Co-op?, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 31 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Full, paid training and dedicated support for your personal development and career progression, • Rotas shared three weeks in advance and accessible on your phone

Who are we? At The Letting Partnership, we are the backbone for letting agents across the UK, providing crucial support in client money protection. Our stellar reputation is built on exceptional customer service, dedication, and expertise. Over the past two years, our client base has tripled, and we are gearing up for even more growth. We are looking for a Sales Representative to join our team! Sales Representative will be responsible for generating, nurturing and converting new business opportunities through varied avenues, including in-person events, telephone and virtual meetings. The representative will be expected to efficiently manage the sales progression from initial outreach to closure, utilising a consultative selling approach with prospects. Identifying, qualifying and maintaining fruitful opportunities will be the key responsibility. An ability to communicate clear business benefits and overcome objections will be paramount to achieving high success rates. Key Responsibilities Prospecting new opportunities: Identify and engage potential clients through outbound outreach, research, and networking, with the goal of building a strong sales pipeline. Lead qualification & progression: Assess inbound and outbound leads to determine fit, readiness, and potential, ensuring high-quality leads are progressed through the sales funnel effectively. Delivering revenue targets: Consistently meet or exceed monthly and quarterly sales targets through a consultative and results-driven sales approach. Handling sales objections: Address client concerns and objections with confidence and clarity, using in-depth product knowledge and strong interpersonal skills to overcome barriers to sale. Accurate reporting on targets & KPIs: Maintain up-to-date records of sales activities, lead statuses, and key performance metrics using CRM tools, ensuring transparency and accountability. Conference & industry event attendance: Represent the company at relevant industry events and conferences to build brand awareness, foster client relationships, and stay informed on market trends. Collaboration with Sales Team Lead: Work closely with the Sales Team Lead to align on strategic goals, receive ongoing coaching, and continuously develop sales skills and techniques. Requirements Excellent verbal and written communication: Ability to clearly articulate value propositions, engage stakeholders at various levels, and create compelling written correspondence. Strong administrative & organisational skills: Capable of managing multiple leads and tasks simultaneously with precision and attention to detail. Sales & negotiation expertise: Demonstrated experience in closing deals, negotiating terms, and building lasting client relationships. Proficiency in office software: Comfortable working with tools such as Microsoft Excel, Word, and PowerPoint to manage data and create presentations or reports. Customer service orientation: A client-centric mindset with a commitment to delivering outstanding service and support throughout the sales process. Deadline-driven approach: Skilled at managing time effectively and prioritising tasks to meet both individual and team deadlines. Persistence & patience: Resilient in the face of rejection or delays, and committed to long-term relationship-building with potential clients. Analytical & problem-solving skills: Capable of identifying challenges within the sales cycle and developing effective solutions based on data and client feedback. CRM knowledge: Familiarity with HubSpot or similar CRM platforms for lead tracking, reporting, and workflow management is advantageous. Industry knowledge: Experience or familiarity with the lettings or client accounting industry is highly beneficial and will support quicker onboarding and deeper client engagement.

Closing date: 25-11-2025 Customer Team Member Location: 60-64a Ham Road , Worthing, BN11 2QY Pay: £12.60 per hour Contract: 12 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do - Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience - Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members - Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be - Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together - Support your local community – get involved in all kinds of activities and events! This job would suit people who have - A genuine care for the needs of customers and members - Great people skills, with the ability to build positive relationships with customers and colleagues - A positive approach to change and problem solving - The flexibility to work a range of different shifts Why Co-op? - 30% discount on all Co-op products in-store plus 10% discounts on all other brands - A pension scheme with up to 10% employer contributions - Stream– a money management app giving you access to a percentage of your pay as you earn it - 31 days of holiday (including bank holidays, pro rata for part time colleagues) - Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations - 24/7 employee assistance service - Full, paid training and dedicated support for your personal development and career progression - Rotas shared three weeks in advance and accessible on your phone - Cycle-to-work scheme Building an inclusive workplace We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.