Digital Operational Trainer
hace 4 días
Billingham
About the Role Barchester Healthcare is undergoing an exciting period of digital transformation, with a significant investment in technology designed to enhance the quality of care we provide across our homes and hospitals. As a Digital Operational Trainer, you will play a pivotal role in ensuring our colleagues are confident, capable and competent in using a range of digital systems that support the delivery of outstanding care. Working as part of the Digital Transformation Team, you will partner closely with Operational, Learning & Development and Implementation teams to deliver engaging training, support new system rollouts and help colleagues embrace new ways of working. This is a field-based role aligned to a specific division, with travel across your region and occasional national travel required. What You'll Be Doing Delivering Digital Systems Training • Deliver engaging face-to-face, virtual and one-to-one training sessions across your region., • Develop and maintain training schedules and calendars to support new implementations and ongoing system adoption., • Ensure colleagues at all levels are confident and competent in using Barchester's digital systems., • Monitor training completion and maintain accurate attendance and learning records. Supporting New Starters • Deliver digital systems training as part of the onboarding process., • Ensure new starters have the correct system access and understand how to use digital tools effectively., • Assess and sign off competency where required., • Provide ongoing coaching, mentoring and support to new colleagues. Driving Digital Adoption & Change • Support the successful implementation of new digital systems across homes and hospitals., • Work closely with operational teams, implementation leads and hypercare teams to maximise system adoption., • Identify training needs and recommend the most effective learning solutions., • Support change management initiatives to ensure smooth transitions to new technologies. Quality & Continuous Improvement • Maintain expertise across a range of digital systems and training methodologies., • Attend train-the-trainer programmes and ongoing professional development activities., • Support quality assurance activities and provide feedback to improve training delivery., • Promote learning and development opportunities across the organisation. About You Essential • Experience delivering digital systems training from implementation through to adoption., • Excellent presentation, communication and facilitation skills., • Minimum C&G 7300 qualification (or equivalent)., • Level 3 Diploma in Health & Social Care or experience within a social care environment., • Full UK driving licence and willingness to travel, including occasional overnight stays.