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We’re working in partnership with a fast-growing, highly respected events and media business to recruit a Marketing Manager for an exciting international launch. This is a rare opportunity to take full ownership of the marketing strategy for a brand-new, high-profile design industry event launching in New York. You’ll build the marketing function from the ground up, shaping the brand, driving exhibitor demand, and delivering strong visitor registration numbers in a competitive global market. If you thrive in a fast-paced, build-phase environment and want real ownership and visibility, this role offers both impact and progression. The Role As Marketing Manager, you will lead the end-to-end delivery of marketing campaigns for a major event launch, working closely with commercial, content, and senior leadership teams. You will be responsible for both visitor acquisition and exhibitor marketing, ensuring the event launches with strong momentum and credibility. Key Responsibilities * Own and deliver the full marketing strategy aligned to commercial objectives, building and executing multi-channel campaigns across launch phases, including defining messaging, positioning, and audience targeting * Drive visitor registrations through targeted campaigns, developing tailored messaging for key audiences (designers, architects, buyers, etc.) and managing the full visitor journey from sign-up to attendance * Support exhibitor sales and pipeline growth by partnering with the commercial team, creating B2B campaigns, assets, promotional materials, and exhibitor toolkits to maximise engagement and ROI * Manage digital marketing performance across email, paid social, organic, and web, including CRM journeys, automation, and tracking KPIs such as registrations, CPL, and conversion rates * Deliver content and social campaigns to build awareness, ensuring consistent brand messaging while collaborating with design and content teams on campaign assets * Build relationships with industry partners and associations, support PR and launch activity, identify collaboration opportunities, and drive audience growth * Manage marketing budgets, stakeholder relationships, and cross-functional alignment, providing clear reporting and performance insights About You * Proven experience in events, exhibitions, or B2B marketing, with strong campaign management across digital, email, and lead generation * Experience driving registrations or demand in a commercial environment * Highly organised, data-driven, and comfortable managing multiple priorities * Strong communicator with excellent copywriting ability * Hands-on, proactive, and able to thrive in a fast-paced launch environment Desirable * Experience launching a new event, product, or brand * Exposure to design, interiors, architecture, or the built environment sectors * Experience with CRM platforms, marketing automation, and agency management What’s in it for you * Opportunity to own and launch a major international event * Regular travel to New York (4–5 times per year) * High-visibility role with direct impact on business growth * Collaborative, ambitious, and fast-growing environment Location & Hours Based in Loughton, Essex (office-based) Working hours aligned to New York: 12:00pm – 8:15pm, Monday to Friday To Apply Contact David or Adam at Greys Specialist Recruitment

This is an exciting opportunity for a Visitor Operations and Experience Manager to join our Property Group Leadership Team in West Yorkshire. Working with key partners internally and externally, you’ll open up the history, stories and natural beauty for visitors to enjoy across all three West York

A leading entertainment venue in Greater London seeks a Customer Service Manager to drive exceptional visitor experiences. The ideal candidate will be an engaging leader with extensive customer service experience and skills in training and mentoring teams.

As Head of Visitor Experience, you will lead a large, dynamic on-site team and drive the strategic development of visitor-focused services. Experienced in leading complex operations within cultural, heritage, or visitor attractions, with a proven track record in strategic development and change mana

Responsibilities include enhancing visitor experiences, managing bookings and social media campaigns, and ensuring a welcoming environment. The ideal candidate should have an NVQ level 2 or relevant experience, excellent communication skills, and the ability to work independently or as part of a tea

Act as a responsive and responsible duty manager within Retail and Visitor Experience, ensuring efficiency and excellence across daily operations, customer experience and team management. Retail & Visitor Experience Duty Manager. Retail & Visitor Experience Duty Manager.

A global experience company is seeking an Operations & Visitor Experience Associate to deliver exceptional visitor experiences in London. The role involves ticketing operations, gallery hosting, and ensuring smooth visitor flow. Previous experience in museums or hospitality is preferred.

Responsibilities include providing a welcoming visitor experience, assisting with events, and managing social media to engage customers. Ideal candidates will have an NVQ level 2 qualification or relevant experience.

A prominent cultural organization is seeking an inspirational Head of Visitor Experience to lead a dynamic team at Tower Bridge. This role involves enhancing how millions experience this iconic landmark, driving strategic visitor-focused services while ensuring accessibility and service excellence.

This leadership position involves managing a team of Casual Visitor Service Assistants to ensure excellent visitor experiences, maintain high standards of service, and maximize gift shop sales. A prominent heritage charity is seeking a Casual Visitor Services Supervisor at Fishbourne Roman Palace. C

A leading conservation organization in Greater London seeks a Trading Assistant at WWT Slimbridge.This role involves delivering excellent customer service, managing sales and membership recruitment, and handling cash in a retail environment.The successful candidate will receive full training on opti

A prominent cultural venue in London is seeking a Senior Commercial Operations Manager to oversee operations for its outdoor commercial portfolio, including restaurants and food markets.You will lead a team, drive commercial activity, and ensure delivery of high standards in alignment with the venue

Responsibilities include welcoming visitors, managing supplies, and ensuring smooth operations on the floor.

This is a hands-on leadership role where you will inspire and support a large team of Visitor Experience Assistants and Volunteers, ensuring every visitor receives a warm welcome and an outstanding experience. Ideally, you will have experience in working with ticketing and/or point of sale systems,

This includes welcoming visitors, handling mail delivery, and maintaining high customer service standards. Applicants should have strong customer service experience, proficiency in Microsoft applications, and good organizational skills.

The role includes overseeing health and safety compliance, budget management, and enhancing visitor experiences. Candidates should have relevant management experience and strong leadership skills.

Reporting to the Senior Visitor Experience Manager, our Visitor Experience Managers are responsible for the management and motivation of a team of Visitor Assistants to inspire our visitors in the natural world and the Museums’ offer. You will be responsible for overseeing the health and safety, a

A cultural landmark in London is seeking a Head of Visitor Experience to lead a large team and develop visitor-focused services. This role will be responsible for enhancing the visitor experience, embedding insights into operations, and overseeing budget management. Ideal candidates will have a stro

A prominent London-based heritage organization seeks a Head of Visitor Experience to shape how millions experience Tower Bridge. The ideal candidate will have strong leadership skills, a passion for exceptional visitor experiences, and a commitment to equity and inclusivity. This leadership role inv

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. Through major initiatives and estate-wide improvements, the programme will enhance visitor experiences, inspire innovation and strengthen community engageme

A leading hospitality company in Greater London is seeking a Reception and Hospitality Host to join their front of house team.The candidate will play a key role in creating first impressions and ensuring exceptional service.Responsibilities include managing hospitality delivery, handling guest inqui

Provide a warm welcome to visitors and enhance every visitor’s experience through engaging interaction and problem‑solving. Previous visitor‑facing experience, ideally in a leisure or heritage environment. Visitor Experience Assistant (Annualised: 1250 hours).

Your main focus will be on the operational delivery of The Music Is Black exhibition, ensuring a welcoming environment and implementing visitor care standards.

A leading science museum in Greater London is seeking a Visitor Assistant to enhance the visitor experience. You will create a welcoming atmosphere, engage with diverse visitors, and support events. Ideal candidates have customer service experience, strong communication skills, and enthusiasm for na

This role involves leading a small team of receptionists, ensuring high standards of service, and managing visitor experience. The successful candidate must possess excellent communication skills and have 1-2 years of experience in a similar environment.

The role focuses on improving the visitor experience and collaborating closely with various departments. Candidates should have extensive experience in venue ticketing operations, strong leadership skills, and a passion for excellent visitor service.

A leading cultural organization in Greater London seeks a Head of Visitor Experience to enhance how millions experience an iconic landmark. Ideal candidates must possess experience in cultural attractions, strong leadership skills, and a commitment to equity, diversity, and sustainability. You will

A leading service provider in Greater London is seeking a Campus Safety Ambassador to ensure a welcoming and secure environment for students and visitors.

A leading cultural institution in Greater London is seeking a Senior Ticketing Operations Manager to enhance visitor experiences. Qualified candidates will have extensive experience in venue ticketing operations and a passion for delivering outstanding visitor services. This full-time role involves

A local government authority in the East Midlands is seeking a motivated individual for a visitor services role. You will provide a welcoming atmosphere, promote heritage experiences, manage bookings, and ensure customer satisfaction. Ideal candidates will have NVQ level 2 or equivalent experience i

A prominent educational institution in Greater London is seeking a proactive Security Officer to ensure a safe and welcoming environment for staff, students, and visitors.

The role involves overseeing daily operations, creating a seamless visitor experience, and supporting senior executives. A leading media organization is seeking a proactive and experienced individual to manage front-of-house operations on the 9th floor.

A family-run visitor attraction in the beautiful Cornish countryside is seeking a Retail & Visitor Experience Duty Manager to lead the team in delivering an exceptional customer experience. Join a passionate team dedicated to creating joy for visitors.

A local council authority is seeking a motivated individual to enhance visitor experience at Bosworth Battlefield Heritage Centre. Candidates should possess NVQ level 2 or equivalent experience and strong communication skills.

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. Tower Bridge - Head of Visitor Experience. Through major initiatives and estate‑wide improvements, the programme will enhance visitor experiences, inspire

The successful candidate will be responsible for maintaining the nature reserve, engaging visitors, and ensuring health and safety compliance. This role requires experience in grounds maintenance and conservation management, a health and safety qualification, and a full UK driving licence.

The Operations & Visitor Experience Associate plays a key role in delivering an exceptional visitor experience across all operational areas of the experience. They ensure smooth visitor flow, provide accurate information, support accessibility needs, resolve visitor concerns, and maintain a safe and

Ideal candidates will have visitor-facing experience and strong communication skills. This role offers an opportunity to inspire visitors through engaging interactions and enhance their overall experience within the museum environment. A cultural heritage institution in the Midlands is seeking a Vis

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. Through major initiatives and estate-wide improvements, the programme will enhance visitor experiences, inspire innovation and strengthen community engageme

A prominent visitor attraction in Greater London is seeking a Visitor Experience Manager to lead a team of Visitor Assistants. You will ensure an exceptional experience for up to 6 million visitors yearly, overseeing safety and operational effectiveness.

This role is ideal for someone who thrives on engaging with people, is proactive, and is dedicated to providing a positive experience for both visitors and colleagues. Polished, professional, and dedicated to providing an excellent visitor experience. Visitor Experience Administrator.

Responsibilities include excellent customer service, maintenance tasks, and setting up visitor areas.

A renowned museum in London is seeking an Assistant Visitor Experience Manager for a temporary role. You will lead the Visitor Experience team, ensuring excellent service and operational efficiency. This is an exciting opportunity to contribute to a world-class visitor experience in a vibrant enviro

A financial services firm in the UK seeks a Front of House Operations Support Coordinator to deliver excellent service and manage visitor interactions. Candidates should possess outstanding organizational skills and prior experience in a front-of-house role.

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. Passionate about delivering an exceptional experience for visitors. We are seeking an inspirational Head of Visitor Experience.

Ideal candidates will have strong team management and budget management skills, as well as experience in a recreation or related field.

No experience needed – just bring your motivation.