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This role involves operational management of IT staff and campus IT-related issues for their assigned area. You will be expected to ensure your assigned areas are well run, provide excellent customer support, manage all IT-related assets, and assist in monitoring the IT security landscape. They will be responsible for the day-to-day management of IT Technicians, campus infrastructure, and implementation of IT systems across their campuses. Responsibilities will include using Microsoft Defender and Panda AD 360 Endpoint Protection reporting to ensure campus hardware is secure, and all assets managed appropriately. ROLE and RESPONSIBILITIES: Monitor the work of the technicians: Responsible for the day-to-day management and development of IT Technicians, reviewing applications, and interviewing appropriate staff. Act as a mentor for the IT Apprentices. Responsible for the allocation of work of IT technicians within their area of responsibility. Responsible for appropriate coverage of staff to meet the needs of the campus (day, evening and weekend coverage). Ensure each campus IT department within their area meets KPIs. Providing expert IT advice on departmental projects, including integration of new company systems. Work effectively, professionally, and collaboratively with other members of the IT teams and other business areas. Ensure the installation and configuration of computer hardware, operating systems, and applications are carried out by the team efficiently and effectively. Work across the global teams on their campuses to ensure infrastructure and systems are in place to deliver high-quality IT solutions across the business. Campus Infrastructure – ongoing and new campus kitting out within their area: Working with the Head of IT Operations, planning hardware/software installation requirements, liaising with Procurement, Facilities, and SLT. Where required, work with third-party suppliers to arrange broadband, cabling, Wi-Fi, firewall, hardware (TV, classrooms), and printer installation. Regular visits to each campus. Ensure appropriate hardware (e.g. laptops, monitors) on each campus. Liaise with business managers to ensure IT facilities fit for purpose on each campus. System Security: Responsibility for staff account setup where required, including the creation of student accounts for new intakes. Responsibility for the creation of student ID cards. Monitoring of Microsoft Defender security console. Follow best practice guidelines in ensuring the security and privacy of networks and computer systems. Monitor End Point Security reports to ensure all IT equipment is covered appropriately. Ensure all records/logs of loan equipment, repairs and fixes, and maintenance schedules are up to date. Technical Support Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines, and/or escalate to other technical resources as appropriate. Be third-level point of contact for IT Technicians to aid in troubleshooting and the diagnosis of problems. Aiding in the use of computer hardware and software provided by GBS. To be able to perform tests and evaluations on new software and hardware. Providing technical support in moving and setting up of Audio Visual and IT equipment as required. Performing one-to-one computer training on technology when necessary. Providing support with password issues. ESSENTIAL SKILLS and EXPERIENCE: Dynamic, enthusiastic, self-motivated individual with excellent organisation skills. Demonstrable work experience in a complex medium to large organisation. Previous experience of leadership and managing staff. HND or above equivalent in Information Communications Technology, Computer Science, or computer-related qualifications; or demonstrable experience of relevant IT support experience. Substantial experience of installation and support of hardware and software programmes (including networks). A high degree of computer literacy with strong analytical and problem-solving. Demonstrate a strong ownership ethos and accountability of IT infrastructure. Excellent communication and interpersonal skills. Effective negotiation and persuasion skills. Full UK driving licence. KEY RESULT AREAS: Drive continuous process improvement and project management. Resolve and support employee of stakeholder queries. Accountability for all escalation of complaints and issues from both staff and students Perform all necessary staff management processes in a timely manner.

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary Stylist All the details Join our team at M&S as a Visual Merchandiser in our Clothing & Home section, where you'll become a champion of our stylish products, and influencer of the latest trends. We're seeking passionate individuals who take pride in their eye for fashion and want to delight our customers every day. Your primary focus will be on creating remarkable visual displays that attract and engage customers, ensuring that our products are presented in the most eye-catching way. You'll also actively collaborate with the team to implement effective merchandising strategies. · Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. · Efficiency and effectiveness are key aspects of your role. You'll be a skilled operator, maintaining high standards in visual presentation consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. · Flexibility is also vital. You should be confident to work effectively across multiple areas within the store and adapt to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. Working Pattern: Week 1: Monday: 07:00–13:30 Tuesday: 07:00–13:30 Wednesday: 07:00–13:30 Thursday: 07:00–13:30 Friday: 07:00–13:30 Week 2: Monday: 07:00–13:30 Tuesday: 07:00–13:30 Wednesday: 07:00–13:30 Thursday: 07:00–13:30 Saturday: 09:00–15:30 Purpose • To deliver a great shopping experience for their customers, putting customers before task every time, • Champion new ways of working within stores through an open mindset and positive attitude, • Complete tasks and processes that deliver ‘best in town’ standards, • Serve and sell across all channels brilliantly well, • Dress and style mannequins to agreed standard each launch and throughout the season as required, • Deliver seasonal Window implementation, • Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy, • Works alongside C&H colleagues to ensure correct implementation of POS each season, • Serve our customers efficiently and brilliantly well – on the shop floor and at service points, • Skilled to utilise all digital tools and communication channels to do the job, • Share customer and colleague feedback to help us do things better, • Share knowledge and experience with colleagues to support others in building skill and confidence, • Own their own learning & development and proactively access digital learning solutions, • Know the daily sales targets, priorities, promotions & selling opportunities, • Have great product knowledge to sell and recommend our products and services, • Proactively engage with customers to understand their needs and make recommendations, • Understand the store priorities and their part to play, • Complete tasks with pace and in line with SOPs, • Minimise cost and waste through good process practice, • Understands how M&S operates,it’s strategy, future and the role they play, • Committed to delivering excellent work fast with great attention to detail, • Open to and acts on feedback, asking for this regularly, • Sets performance objectives for self in conjunction with line manager and in line with business plans, • Takes accountability for planning and managing own work efficiently to ensure objectives are met, • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things, • Effective at communicating their intentions to others; ensures communication is clear and simple, • In control of their own reactions and considers how to share their perspective to create better reaction for team, • Copes well with change and work challenges and recovers quickly from its impact, • Comprehensive Styling skills which can be applied across instore visual elements and windows, • Strong knowledge of Visual Merchandising principles, • Contributing to store sales and cost control, • Work across the store to get things done right first time within timescales, • Comprehensive knowledge of customer shopping channels, • Good level of product knowledge and services across the store, • Up to date knowledge of the commercial operation and brilliant basics, • Good level of digital capability and use of digital tools and applications, • Understand customer needs and spot selling opportunities, • Customers, • Colleagues, • Store Leadership, • BIG