Welfare office jobs in London

SW16 Bar & Kitchen is an all day bar, restaurant, cocktail lounge & workspace. Wine, cocktails, draught beer & coffee are served alongside a casual quality food offering. We offer something for everyone, a ho-me-from-home to make your own. The relaxed space can be used for anything from work to play; from breakfast, brunch, and coffee, to intimate dinners, cocktails and drinks. Offering a restaurant, bar, work area and lounge spaces. For those wanting to escape the confines of the home office, there’s plenty of plug sockets and super-fast wifi. Our workspace transforms at night into a private dining room – perfect for special occasions with friends and family. ** About You** We are looking for a pro-active AGM who will share our passion for incredible people, outstanding hospitality and have previous experience in a similar role. You will be responsible for implementing high service standards and positively impacting the sales of the building, using your creativity, entrepreneurship and commercial knowledge. Our perfect AGM will be organised and enthusiastic, showcasing skill in looking after lots of different styles of event, but also capable of running ain independent Bar & Kitchen. We're looking for someone warming and welcoming, and ideally, someone who will capture the attention of the guests and make them want to return in the future. In return, you can expect us to look after you and your future, we are working hard to recognize the potential in all new hires and push them for progression within the company sooner rather than later. We already have a very strong and stable team, and boasts a great atmosphere to work in Responsibilities - Operating and delivering to the highest standards of service, product, environment and atmosphere - Ensure the venue runs efficiently by leading from the front and driving outstanding hospitality - Be involved in drinks operations & menu development - Identify and solve potential problems before they arise; knowing when to escalate an issue upwards - Cashing up and daily reports - Motivate your team by providing excellent support and training. - Supporting with staff recruitment, development, and training - Working with the team to deliver on all aspects of staff welfare and helping to make a happy and positive work environment - Ensuring general H&S documentation is in place and standards are met inc. fire safety, first aid, COSHH, allergy awareness etc - Working to ensure general venue upkeep, identifying and escalating maintenance issues as they arise

Activ Camps Ltd is a friendly and lively company running activity camps and after school clubs for children across South London. We are passionate about providing the highest quality experience for children within our community, as well as the best possible customer care experience for their parents and carers. We are looking for a warm, engaging and highly organised individual with experience in customer service and administration to join our team. This person should have a keen eye for detail and a systematic approach to work, as well as passion for supporting children and families. Key Responsibilities To act as the main point of contact for parents and carers, and other stakeholders, on phone, email and social media platforms, demonstrating a high level of knowledge of our provision and guiding customers through the booking process To handle all bookings, cancellations and changes to bookings with efficiency To clearly and confidently communicate Activ Camps’ policies, procedure and terms of booking to parents and carers To process payments from a variety of sources, including childcare voucher schemes and credit, chasing outstanding payments in a systematic and timely manner To assist in resolving complaints in a timely and appropriate manner, liaising with colleagues to ensure that these can be fully investigated with an appropriate response communicated to the complainant To prepare a variety of registers for our camps and clubs, including medical and special education needs and disability (SEND) registers, ensuring that all necessary information is recorded and collated To communicate regularly with staff members at our camps and clubs, ensuring that administrative processes are being adequately managed on site To participate in team meetings, sharing insights and updates on customer interactions, addressing any specific trends To contact and build relationships with local schools and parent/teacher associations to help promote Activ Camps to new customers To support the general organisation and administration of Activ Camps. Personal Specifications Essential Attributes: Previous experience in customer service and administrative roles Outstanding verbal and written communication skills Excellent numerical skills Previous experience working with Google Sheets/Excel spreadsheets Proactive and resolution-focused, with the capability of working independently Desirable Attributes: Passionate about children and/or sports and outdoor activities Experience working within the childcare industry An understanding of differing Special Educational Needs and Disabilities Knowledge of Childcare Voucher & Tax-Free Childcare payment processes Salary: £26,000 per annum Contract: Full Time Contract Start date: Tuesday 7th May 2024 Work hours: 0930 - 1800 During the school holidays hours will vary based on the requirements of our camps and clubs Holidays: 23 days pro-rata plus all public holidays Location: Company Office in Brixton, London, with the possibility to work from home on occasion Commencement subject to: Two rounds of interview, two suitable references and a contract returned with Associated Annexes signed. Safeguarding Activ Camps Ltd is committed to safe practice in recruitment and selection that includes consideration of issues to do with child protection, safeguarding and promoting the welfare of children and young people. Engagements of work will not be authorised unless staff have completed an Enhanced DBS, references verified and checks completed in line with our Safer Recruitment Policy. Inclusion & Diversity At Activ Camps, we know that diversity makes our team stronger and more successful. The children that we work with come from all backgrounds and it is important that our team reflects the diversity of the people that we work with. We welcome applicants from all backgrounds to apply for jobs with us and bring their perspectives and experience to our team. How to apply Successful candidates will be invited to interview as soon as convenient for both parties. Please note Activ Camps Ltd is unable to reimburse interview expenses. Information correct on 18.04.2024 and subject to change thereafter. Job Types: Full-time, Permanent Pay: £26,000.00 per year Benefits: Casual dress Company pension Schedule: Holidays Monday to Friday Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Work Location: In person Expected start date: 07/05/2024