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Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you. Start Date: 1st June 2026 Salary: £27,580.80 per annum Competitive pay with opportunities to grow and develop your career. Location: Work from Home Hours: Full-Time – 40 hours per week * Shifts between 8:00 am and 8:00 pm, Monday to Sunday Training: * 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: * * Right to Work in the UK * Criminal Record Check * Credit Check • Sanction, • CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team – Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You’ll Be Doing • Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing, • Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise, • Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective, • Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution, • Be the final voice of support—resolving issues with confidence and compassion when customers need us most, • Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If… • You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level., • You’ve written final responses and know how to communicate clearly, fairly, and with impact, • You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email, • You thrive in fast-paced environments and embrace change with a positive mindset, • You’re comfortable working to targets and deadlines without compromising on quality, • You’ve got a sharp eye for detail and a strong sense of fairness, • You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand, • You quickly grasp key regulations and understand how they shape our decisions, • You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail, • Be knowledgeable of our client’s process and products and how best to support the customer Benefits of being a Customer Service Representative • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

At Fruition Group we embrace our values of Pride, Energy and Perseverance and our colleagues embed them as the foundation of their work. Our colleagues are proud to work for Fruition Group, they are pro-active with high energy to maintain our market-leading status. With a diverse team we recognise that no two people are the same and we focus on results rather than unachievable KPIs and work collaboratively to achieve our goals whilst having fun along the way! We are a high growth organisation who work with a huge range of technology employers throughout the UK, and as a business we re-invest profits to ensure we are leading in recruitment innovation in our marketplace and equipping our colleagues with the best environment, tools and training to help them succeed. The Yorkshire Tech team is our longest standing market, which focusses on staffing high-profile clients across the Leeds and Yorkshire area on an exclusive basis. This team is made up of extremely experienced recruiters, and has full support from our Delivery function and Consultancy Enablis, enabling you to accelerate your billings and become a true market leader in the industry. The role Reporting directly into a Managing Consultant, you will play a pivotal part in the resourcing of candidates for our clients and the development of new client relationships. You will continue to develop your network of candidates within your specialist vertical market and continually keeping up to date with current trends. You will think outside of the box for sourcing strategies and utilise all internal tech provided to maximise efficiency. There is excellent opportunity to develop your mentoring and leadership skills as you will begin to support junior colleagues with their day to day recruitment and deliver training sessions. You will work alongside internal Account Managers to ensure a smooth recruitment process from beginning to end for roles that you are delivering on. Key Responsibilities • Development of accounts into key accounts, • Searching for suitable IT candidates who match our clients’ requirements, • Headhunting and networking on sites such as LinkedIn / GitHub / Stack Overflow, • Writing and posting job adverts, • Telephone interviewing candidates to assess their suitability for specific roles, • Arranging interviews for candidates and liaising with them during this time, • Making job offers to suitable candidates and handling rejections, • Taking references / collating relevant supporting documents, • Building relationships with candidates to create a strong talent pipeline, • Use social media to create a personal brand, • Keep up to date with trends within the Tech industry, • Building relationships with existing and future clients, • Utilise internal tech such as SourceWhale, LinkedHelper and Paiger, • Ensure all data is accurately recorded on CRM, • Attending meeting with clients to explore potential opportunities, • Negotiating fees and terms of engagement Key Skills and Capabilities • Outstanding communicational skills with the ability to adapt language to different audiences, • Ability to build long—lasting professional relationships, • Ability to handle difficult conversations, • Excellent analytical and problem solving skills, attention to detail; well organised, • Proactive and independent thinker, • Excellent customer service skills, • Strong presentation skills with the ability to convey key messages to diverse and wide audiences, • Exceptional Stakeholder Engagement skills, • Experience working to targets, and good billing history, • Good negotiating skills, • Experience using the telephone in a professional environment is essential, • Good understanding of recruitment in the Leeds market is desirable, • Experience within Tech Recruitment on a 360 basis is essential Benefits • Competitive basic salary with uncapped earning potential, • Lucrative commission – no thresholds!, • Ongoing training with external learning providers, • Clear and structured Career progression, • Bi annual winners trip to European destinations such as Marbella, Barcelona & Amsterdam, • Flexible working offer between the office and home, • Quarterly lunch clubs for top achievers, • Quarterly team socials, • Childcare vouchers, • Friday early finish If you’re interested in joining Fruition as a Senior Recruitment Consultant / please get in touch for an initial confidential chat about our available opportunities, and we’ll happily share our story with you. For further information please email Lois.gooding @fruitiongroup.com We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

Complaints Handler - Remote Banking & Financial Services Salary £30,000 Work from home from day one! Contract: Permanent, Full Time (40hrs), between the hours of 8am - 8pm, Monday to Saturday Start Dates: Various from 1st of June onwards My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters, memoranda and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

No commute needed should you choose to work from home remotely. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home.

This is a work-from-home opportunity offering flexible hours and competitive pay. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Possess the ability to work effectively in a fast paced, dynamic environment.

No commute needed should you choose to work from home remotely. If you are a call centre representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to £700 per week part-time working from home.

Work from Home in Health and Wellness - One of the fastest growing sectors in the world today.

Data Entry Clerk Work From Home - Part Time Remote Focus Group Panelists. No commute needed should you choose to work from home remotely. If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doi

Be an efficient worker who can carry reasonable instructions from other team members. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued a

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anythin

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.

This work involves working with vulnerable people so background checks are conducted to ensure only the right people are working for us. Verity Healthcare Limited is a domiciliary care company operating with trained care workers who attend to the needs of our service users in their own homes. Two ve

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs. Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important. This means you'll have a

As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. We believe everyone should feel comfortable to bring

As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. Care Assistant - Care Home - Leeds. As a Care Assistant at a Barchester care home, you'll help residents enjoy eac

Wirral (All areas available Eastham, Bromborough, Spital, Port Sunlight, New Ferry, Rock Ferry, Bebington, Higher Bebington).We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care companies, we have one purpo.

Your Care are seeking experienced Healthcare Assistants, to join our amazing team, working with our Nursing and Care home clients in and around the Wakefield area, this is agency work so of course its excellent rates of pay, free on going training, uniform, holiday pay, pension and weekly pay.

Work-Life Balance and Community. Join Nurseline Community Services to provide compassionate, high-complex mental health care at home for people with behavior that challenges and personality disorders. We are looking for dedicated HCAs to lead the delivery of person-centered mental health services di

If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work at home part-time opportunities — this is your chance!. Most research studies are conducted remotely at home, though some may be in-person.

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. You must be eligible to work in the UK to apply. Bank Holiday workin

You will work alongside an inclusive and welcoming work environment, with opportunities for career growth and advancement. Weekends only (This is 20 hours per week, working hours to be discussed at Interview stage). To be the first point of contact for the school, deal with email / online / telephon

Someone who enjoys working in a professional, high-standard environment. Pension: Workplace pension scheme. This is a position of trust and responsibility, ideal for someone who takes pride in their work and wants to be part of a business where details matter.

We’re investing in our workforce and systemic, trauma-informed practice, creating a real opportunity to shape and embed a practice framework that reflects our ambition. As part of the Liverpool City Region and wider Cheshire and Merseyside networks, you’ll work alongside a strong and collaborati

Staff One is currently recruiting experienced and dedicated Senior Care Assistants to work in a care home setting in the WF6 1DL area. Job Title: Senior Care Assistant (Agency Work).

Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

A confident, friendly, and professional individual who enjoys working with people.

BRITPLAN SECURITY SOLUTIONS LIMITED is a dedicated security company based at 183A Thorndon Ave, West Horndon, Brentwood CM13 3TP.The company specializes in providing comprehensive security services throughout the region.Known for its commitment to professionalism and excellence, BRITPLAN SECURITY SO

Take pride in accuracy, managing workflows effectively and following processes with care. Work well in a collaborative environment, ask questions when needed, and support others. If you're looking to join a growing business and work on an impacting SaaS platform, apply now!!.

Cycle to Work Scheme - Save cash, stay fit, be smug. Help with meals, light housework, and errands. Keep people safe, independent, and happy in their own homes.

Blue Light Card, Cycle to Work, RAF scheme, and more Ready to apply? xsrmqjs Our quick, simple application process lets you choose an interview time that works for you. Our goal is simple: to be the best place to work in care. What makes CCH a great place to work? The results speak for themselves: 5

Remote working/work at home options are available for this role. You enjoy working with others and you like working as a team player. Supporting the bank's way of working to help as many customers as possible.

The ability to work well as part of a team in a busy office environment. You must live in the UK and have the right to work in the UK to be considered for this role. Working as part of a busy sales and customer service function, your responsibilities will include:.

As a Care Assistant here at Beaumont House, you'll help customers live well at home, working one‑to‑one while remaining part of a warm and supportive team.

Are you a caring, compassionate and cheerful person with lots to give? Join us as a Health Care Assistant atLepton Heightscare home inHuddersfield.

He is looking for confident, proactive Support Workers who can assist him both at home and out in the community.