Newcastle upon Tyne
Salary: £26200 - £27000 (depending on experience) + annual bonus\n\nHours: Full-time, 36 hours per week\n\nWorking Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after 6 Months)\n\nLocation: Longbenton, Newcastle\n\nAt Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. Your work will make a real difference - especially when our customers need us most.\n\nWe're proud of our customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we're building a team that listens, learns, and leads with kindness.\n\nWe're recruiting Claims Handlers for an intake in June and July 2026 in our Quorum Longbenton site.\n\nThe Role \n\nGuiding customers through each step of the process of their home / motor claim - from the first notification of loss to a fair and timely resolution\nGathering and recording accurate information to progress claims efficiently\nAssessing each case carefully and making fair decisions based on the facts\nArranging repairs, mobility support, or replacements through our trusted partners\nHandling queries and resolving issues with empathy and professionalism\nExploring opportunities to settle claims on first contact where appropriate\nSecuring services for customers, including repair, mobility, and salvage options through our dedicated supplier network\nDelivering exceptional customer service at every interaction and upholding our consumer duty responsibilities. \n\nWe're looking for people who thrive in a fast-paced, supportive environment and take pride in delivering excellent service when it matters most.\n\nWe need (min experience)\n\nA passion for delivering excellent customer experiences\nMin 6 months previous customer services experience is required. Experience from Contact centres, retail, military, hospitality, or leisure is welcomed\nClear and confident communication skills, both written and verbal\nStrong technical capability as you'll regularly use multiple systems simultaneously\nEmpathy, resilience, and adaptability in a fast-paced environment \n\nWhat's in it for you?\n\nTesco Colleague Clubcard: 10% discount (15% every payday for a limited period).\nWellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme.\nGenerous leave: 7.2 weeks' holiday (including Bank Holidays).\nFamily support: Enhanced maternity, paternity, and shared parental leave policies.\nExclusive offers from top brands and partners.\nFinancial security: Pension scheme matching up to 7.5% on a 1:1 basis, plus life assurance up to 5x salary.\nWe also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation. \n\nWhere you'll be working\n\nOur Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunities the site provides.\n\nImportant information.\n\nYou must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks