Technical Writer / Product Documentation Specialist
29 days ago
Woking
General Responsibilities and Requirements: Product Documentation Project Management • Plan, manage, and execute product documentation initiatives from intake through publication aligned with the project plan, • Partner with Product Marketing, Product Management, Engineering, and Customer Success to gather input, requirements, timelines, and source base material, • Prioritize documentation requests based on product releases, customer needs, and business impact, • Track documentation progress, dependencies, and updates to ensure timely delivery, • Coordinate reviews and approvals to ensure accuracy and completeness before publication, • Update project management and key stakeholders on progress Cross-Functional Collaboration • Partner with Product Managers and Engineers to gather detailed product knowledge, • Work with Customer Success and Support teams to address common user questions and pain points, • Collaborate with Marketing to ensure documentation aligns with broader product language and positioning Content Management & Quality • Maintain consistency in terminology, tone, and structure across all documentation, • Edit and update existing content to improve clarity, accuracy, and usability, • Apply best practices for technical documentation, including version control and change tracking, • Ensure all content meets internal quality standards and is technically accurate GCS is acting as an Employment Business in relation to this vacancy
