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Job Title: Customer Relations Officer\n Location: Local authority based in Hounslow\n Hourly rate: £21.41 PAYE/ £28.48 Umbrella\n Contract Length: 3-month temporary contract (possibility of extension)\n Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week)\n Working Arrangements: Hybrid model: 2 days in Hounslow House office, 3 days working remotely\n ASAP Start\n \n Job Purpose:\n \n As a Customer Relations Officer (Housing) you will play a key role in overseeing and\n working with housing and Social care colleagues to resolve complaints within statutory\n and corporate timescales. A core function will also be to ensure compliance with the\n Housing Ombudsman and Local Government and Social Care Ombudsman Complaint\n Handling Code.\n \n Job Duties:\n\nEnsure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure.\nTo be clear, helpful and manage expectations in any telephone conversations and written communication with complainants\nKeep excellent records of interactions with customers and any other relevant information received and ensure appropriate actions are taken, updating colleagues, casework and computer records as required to enable regular monitoring of the service.\nTo undertake such assignments of research, analysis, report writing and monitoring as required.\nTo work with housing colleagues to ensure Ombudsman cases are investigated and responded to within Ombudsman timescales\nTo work within the processes in place and highlight areas for development to continually improve the service provided.\nTo use and help develop supporting IT software through workshops, testing and identifying new ways of working to maximise the effectiveness of the service.\nTo administer corporate policies in respect of Data Protection, Freedom of Information and Environmental Information Requests.\nTo take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. To liaise with Senior Managers, Heads of Service, housing service areas as part of remedial activities to remedy areas of failure. \n Person Specification: The ideal candidate must have:\n\nPrevious experience working on complaints for a council or similar public sector organisation.\nExperience and/or skills in ensuring the Stage 1 and Stage 2 corporate complaint process is effectively implemented in line with the Ombudsman Complaint Handling Code and Complaints, Comments and Compliments policy. \nExperience in ensuring service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. Demonstrable skills and experience of being clear, helpful and manage expectations in any telephone conversations and written communication with complainants.\nSkills to take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. \n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Spencer Clarke Group are seeking a Housing Officer for a Local Authority Client in West London.\n\nIn this role you will manage a patch of tenancies and estates, providing a proactive and customer-focused housing management service to residents.\n\nDuties:\n\nManage a patch of tenancies, leases and licences, providing day-to-day housing management.\nHandle anti-social behaviour cases and support resolution with residents and partners.\nCarry out estate inspections, tenancy checks and ensure properties are well managed.\nDeliver a responsive, customer-focused service, resolving queries and neighbourhood issues.Qualifications and Experience:\n\nThe successful candidate will have the following skills / experience:\n\nExperience in housing management, tenancy sustainment or a similar frontline service role.\nExperience dealing with customer enquiries and resolving issues in a timely and professional manner.\nExperience of managing a varied workload and prioritising competing demands.\nExperience working with residents, partners or stakeholders in a community-focused environment.What's on offer:\n\nSalary: £23+ph\n\nmay negotiate higher for exceptional candidates, based on experience\n\nContract type: 3-6 months minimum\n\nHours: Monday to Friday, 36 hours per week\n\nHow to apply:\n\nOnce your CV is received, if you are successful, you will be contacted.\nDue to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.\nFor any further questions, please contact Taylor Kirkham on (phone number removed).INDSCGTK

Planner/Administrator\n\n£32,024\n\nFull Time\n\nBased in Feltham \n\nMon – Friday – 40 hour week - Hybrid\n\nAbout Lampton Group\n\nLampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. \n\nWe are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas:\n\nAbout the Job\n\nTo deliver an effective planning and administrative function supporting maintenance, planned works, repairs and property-related services.\n\nThe postholder will coordinate workforce scheduling, manage operational systems, and act as a key liaison between residents, clients, contractors, suppliers and internal teams to ensure that all works are delivered on time, efficiently and to a high standard of customer satisfaction.\n\nThe role is pivotal in ensuring seamless service delivery through proactive scheduling, effective communication, strong organisational skills and continuous improvement of processes.\n\nKey Responsibilities: -\n\nUtilise IT systems to create and manage job orders, schedule appointments, and maintain workforce diaries.\nImplement dynamic work scheduling, planning activities in advance and adjusting in real time to maintain productivity and meet performance targets.\nEnsure operatives have a full and balanced workload, reallocating work where required and integrating emergency and urgent repairs.\nMonitor team and trade capacity to ensure emergency, urgent and routine works are delivered within target timescales.\nArrange follow-on works for multi-trade jobs, ensuring clear communication with residents regarding duration and appointments.\nFollow up out-of-hours emergencies to ensure completion information is recorded and further works arranged where required.\nSupport pre-inspection and post-inspection diary management for maintenance officers and supervisors.\n\nCommunication & Customer Service\n\nAct as first point of contact for residents, leaseholders, clients, suppliers and contractors.\nProvide clear, accurate and timely information regarding job status and appointments.\nProactively contact residents to reschedule appointments where required and minimise appointment failures.\nMaintain active communication with field operatives to resolve disruptions and prevent unproductive time.\nAssist in responding to complaints, councillor enquiries and service-related queries.\nDeliver a consistently high standard of customer care aligned to organisational values.\n\nAdministration & Systems\n\nMaintain and update electronic and manual systems including job orders, status changes, variations and appointment amendments.\nPrepare project files and documentation prior to commencement of works.\nSupport onboarding of third-party contractors and suppliers in line with procurement procedures.\nProvide administrative support to meetings, projects and operational activities.\nEnsure compliance with Health & Safety regulations and company policies\nSupport organisational change initiatives within the planning and administration function.\n\nPerformance & Continuous Improvement\n\nIdentify risks to service delivery early and escalate where appropriate.\nMonitor scheduling performance and contribute to achieving 100% on-the-day completion targets.\nSuggest improvements and innovations to enhance operational efficiency.\nWork collaboratively across departments to ensure cohesive processes and service excellence.\nUndertake any duties consistent with the objectives of the role.\n\nPrevious Experience and Skills Required:\n\nEssential\n\nProven experience in work planning, scheduling or project administration within a maintenance or property environment.\nExperience using scheduling tools and IT systems to manage diaries and workforce activity.\nStrong customer service experience within a fast-paced environment.\nExcellent IT skills including MS Office (Word, Excel) and relevant planning software.\nAbility to prioritise workload and work under pressure while maintaining accuracy.\nStrong communication skills (written and verbal).Desirable\n\nExperience within a social housing repairs environment.\nUnderstanding of construction trades, materials and maintenance processes.\nKnowledge of systems used in housing repairs and maintenance.\nAwareness of relevant building and housing regulations (e.g., Decent Homes Standard, H&S, Fire Safety, Asbestos).\nRelevant vocational qualification (Apprenticeship / NVQ Level 2–3 or equivalent experience).\n\nPersonal Attributes\n\nHighly organised with strong attention to detail.\nSolution-focused and analytical approach to problem solving.\nSelf-motivated with ability to work independently and as part of a team.\nProfessional, resilient and adaptable.\nCommitted to continuous learning and service improvement.\nDemonstrates integrity, fairness and commitment to equality and inclusion\n\nIn return Lampton Group will offer you \n\nWe offer annual pay reviews and incremental pay increases\n23 days holiday allowance, plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. \n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Company Solicitor – In-House Residential Development Location: North Yorkshire Sector: Residential Development / Housebuilding Employment Type: Full-Time | Permanent Are you a qualified legal professional looking to make a meaningful impact in a dynamic in-house environment? LHH are delighted to be assisting a leading UK housebuilder in their search for a Company Solicitor to join its Legal Team, supporting regional offices and contributing to the delivery of high-quality housing developments. Why Join? This is a rare opportunity to work with one of the UK’s most established residential developers. You’ll be part of a collaborative legal team, with access to: • Competitive salary and bonus scheme, • Hybrid working post probation, • Company car or car allowance, • Private healthcare and life cover, • Contributory pension, • Employee benefits platform with discounts and wellbeing support, • A strong commitment to diversity, inclusion, and professional development The Role Reporting to the Group Solicitor, you’ll work within the Land and Affordable Housing sector of the Legal Team. Your responsibilities will include: • Advising on affordable housing and investor sales, • Supporting land disposals, planning, and infrastructure agreements, • Conducting property due diligence and reporting on title, • Building relationships across regional offices, with occasional travel required About You We’re looking for a qualified Solicitor or Legal Executive with: • PQE guide - 2+, • Experience in affordable housing, section 106 agreements, and infrastructure matters, • Strong property law knowledge and commercial awareness, • Previous experience in-house or in private practice, ideally within the housebuilding sector, • Excellent communication skills and confidence in managing stakeholder relationships Ready to take the next step in your legal career? Apply now to join a company where your expertise helps shape communities and your growth is genuinely supported.

Support Worker We areHestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Kingston. Sounds great, what will I be doing? This role is responsible for delivering person-centred support that promotes wellbeing, independence, and tenancy sustainment for service users with diverse and often complex needs. You will assess referrals, co-produce and review SMART support and risk management plans, and work in partnership with external agencies to ensure access to health, education, employment, and community resources. The role involves supporting independent living skills, financial stability, and recovery while preventing relapse or hospitalisation. You will maintain accurate records, uphold organisational policies, and contribute to service monitoring and development. Acting as a positive representative of Hestia, you will build strong relationships with service users, colleagues, and key stakeholders. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tickall the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will bring experience supporting individuals with a range of needs, aspirations, and associated risks, alongside a proven ability to deliver high-quality, person-centred support services. You will have experience using computer-based systems to maintain accurate records and a good understanding of welfare benefits, housing options, and legislation relevant to statutory duties. Knowledge of health and safety within community settings and the ability to undertake effective key working, support planning, and risk assessments to promote independence are essential. You will have a sound understanding of mental health, substance misuse, and the issues affecting the client group, with the ability to work collaboratively with external professionals to develop and coordinate tailored support packages. Strong safeguarding knowledge, a commitment to continuous learning and professional development. You will be proactive, organised, and committed to helping service users achieve positive outcomes and greater independence. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!, • Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Work Pattern: AdHoc (Not fixed work pattern, Bank Holiday inclusive in holiday allowance) Full-time, PermanentFull Time Equivalent Salary: 28,373.74

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco is recruiting for an experienced and motivated Temporary Accommodation Officer to support a busy Housing & Regeneration service within a local authority in South West London. This is a key frontline role providing safe, suitable temporary accommodation for households experiencing homelessness. If you thrive in a fast‑paced environment and want a role where your decisions make a direct, positive impact on people's lives, this could be the perfect fit. Temporary Accommodation Officer London Borough of Richmond and Wandsworth Location: SW15 1HR, with the occasional visit to (TW1 3BZ) Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 36 hours per week £25.16 per hour PAYE / £32.88 per hour Umbrella ASAP Start Please be aware that, due to the operational demands of the role, this post is entirely on‑site with NO option for home working. About the Role In this role, you will: Allocate and let temporary accommodation in line with statutory legislation and the Homelessness Code of Guidance. Manage placements effectively to ensure the best use of stock and reduce the need for Bed & Breakfast accommodation. Complete suitability assessments under homelessness legislation. Handle the full administrative process for offers, refusals, and duty discharges. Carry out regular property inspections, ensuring accommodation meets required standards (including HHSRS). Liaise with private landlords, agents, and accommodation providers to ensure quality and compliance. Prepare reports and written statements for legal queries, case reviews, and enquiries from stakeholders. Support vulnerable households, referring to appropriate statutory and voluntary services where needed. Manage leasing schemes, tenancy documents, and legal processes where relevant. Promote rehousing opportunities and mobility schemes to help reduce temporary accommodation placements. About You We're looking for someone who: Has experience in homelessness, housing allocations, lettings, or temporary accommodation. Can confidently interpret and apply housing legislation (Housing Act 1996, HRA 2017, etc.). Is skilled at working with landlords, agents, and accommodation providers. Communicates clearly and professionally, both in writing and face‑to‑face. Can work independently, make informed decisions, and manage competing priorities. Is confident supporting vulnerable households and working in challenging situations. Can conduct property inspections and travel between sites as required. Is flexible and able to participate in duty rota working.What's in it for You A meaningful role supporting households at a critical point in their lives Opportunity to build specialist housing knowledge Supportive team environment with opportunities to grow Dynamic work where no two days are the same Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Senior Resident Liaison Officer (RLO) Salary: Up to £36k + package Location: Kingston Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs and maintenance sector. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to support the successful delivery of planned maintenance and refurbishment projects across the Kingston area. This is an excellent opportunity for an established Resident Liaison Officer looking to take the next step in their career, playing a key role in resident engagement, stakeholder management, and project delivery within occupied properties. Key Responsibilities Lead Resident Engagement: Act as the senior point of contact for residents, ensuring clear communication and a positive customer experience throughout the programme of works. Stakeholder Management: Build and maintain strong relationships with residents, client representatives, housing teams, site management, and subcontractors. Access & Programme Coordination: Oversee access arrangements, resident appointments, and property visits to ensure projects remain on schedule. Complaint Resolution: Manage complex resident queries, complaints, and escalations, identifying solutions and ensuring issues are resolved effectively. Project Support: Work closely with Contracts Managers, Site Managers, and operational teams to support successful project delivery and customer satisfaction targets. Resident Consultation: Conduct resident meetings, home visits, surveys, and consultation events where required. Reporting & Compliance: Maintain accurate records, monitor KPIs, produce reports, and ensure resident liaison activities meet client and contractual requirements. Mentoring & Support: Provide guidance and support to junior Resident Liaison Officers where required, promoting best practice across projects. Key Skills & Experience Proven experience as a Resident Liaison Officer within planned maintenance, refurbishment, social housing, or construction. Experience managing challenging situations and resolving resident complaints. Strong stakeholder management and relationship-building skills. Excellent verbal and written communication skills. Confident managing resident meetings and consultation events. Strong IT skills, including Microsoft Office and project management systems. Ability to work independently, prioritise workloads, and manage multiple projects. Full UK driving licence and access to your own vehicle. Why Join Us? Competitive salary and benefits package. Career progression opportunities within a growing business. Employee referral scheme. Ongoing training and professional development. Employee wellbeing support. Friendly and collaborative working environment. If you are interested in this position, please apply or, for a confidential discussion, contact our office and ask for Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

We're looking for an organised, kind and resilient Senior Support Worker to join our Mental health service in Kensington & Chelsea. £29,684.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package. The shift pattern for this role is as follows: Scattered sites 9 - 5pm Monday till Friday and weekend occasional What you'll do: Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation * Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you:  Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement  Approachable and open behaviour  Prefers working as part of a group or team  Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement  Has a practical and logical mind and is naturally well organised  Thrives on change and enjoys dynamic diverse environments  Is confident with high levels of self-esteem  Is respectful, articulate and sensitive in style of communication  Is essentially customer-focused  Is motivated towards excellence and improvement of personal performance with a can do attitude  Ability to cope positively with challenging and diverse behaviours What you'll bring: Desirable: - Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full job description

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, supporting vulnerable residents, and delivering impactful housing outcomes. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week £245 per day Umbrella inside IR35 IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. Essential skills & experience: Strong knowledge of Housing Act 1996, Homelessness Reduction Act 2017, and relevant case law Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment Confident conducting interviews, assessments, and drafting detailed decision letters Excellent communication skills, with the ability to explain complex legal matters clearly to customers Strong negotiation and problem-solving skills, particularly with landlords and support services Customer-focused approach with empathy for vulnerable individuals Organised, resilient, and able to work to strict statutory deadlinesKey Responsibilities Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017 Make robust, legally sound decisions on eligibility, priority need, and intentionality Take proactive steps to prevent and relieve homelessness through early intervention and casework Interview and support customers at risk, providing clear advice on housing options and alternatives Negotiate with landlords and partners to secure sustainable accommodation solutions Liaise with internal departments, legal services, and external agencies to deliver positive outcomes Maintain accurate case records and ensure compliance with statutory duties Identify safeguarding concerns and support vulnerable households appropriately Contribute to reducing reliance on temporary accommodation and improving service outcomesWhy Apply? Competitive daily rate Flexible hybrid working arrangement Opportunity to contribute directly to reducing homelessness and improving residents' lives Work within a collaborative, high-performing local authority team Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Business Support Officer - Housing Benefit Location: Ealing- Hybrid working, 2-3 days Office Hourly rate £20.96 PAYE / £27.33 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking a proactive and highly organised Business Support Officer to join our dynamic team. In this role, you will play a key part in supporting Housing Benefit administration, delivering excellent customer service, and ensuring efficient day-to-day operational support across the service. This is a fast-paced, customer-focused position where attention to detail, strong communication skills, and the ability to work collaboratively are essential. Key Responsibilities Support customers in completing Housing Benefit claims accurately, ensuring all necessary information and documentation is gathered. Proactively engage with clients, including making outbound calls to progress claims and resolve queries. Provide sensitive and professional support to vulnerable residents, including those in temporary accommodation. Process high volumes of administrative work, including indexing and managing incoming post. Maintain accurate records, ensuring all data is correctly logged and up to date. Liaise with external stakeholders, including Temporary Accommodation providers, to coordinate key handovers and transitions. Work collaboratively with colleagues across Business Support Services to ensure smooth service delivery. About You We are looking for someone who can demonstrate: ✅ Housing Benefit knowledge Experience in Housing Benefit administration or similar environments. ✅ Excellent communication skills Confident in communicating with a wide range of customers, including making outbound calls and handling sensitive conversations. ✅ Strong interpersonal skills Able to work with empathy, patience, and professionalism when supporting vulnerable individuals. ✅ Teamwork and collaboration Comfortable working in a team environment and contributing to shared goals. ✅ Organisation and accuracy Skilled at managing high workloads with strong attention to detail. ✅ Stakeholder engagement Experience working with external partners and service providers. ✅ ICT proficiency Competent in Microsoft Office and internal systems for data processing and record-keeping. ✅ Time management and prioritisation Able to balance competing demands and meet deadlines in a fast-paced environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Service Improvement & Homelessness Reviews Officer Adecco are recruiting on behalf of the Local Authority for an experienced and highly skilled Service Improvement & Review Officer to join the Housing Demand team based at Perceval House, Ealing. This is an exciting opportunity for a housing professional with strong knowledge of homelessness legislation and statutory review processes to play a key role in ensuring fair, transparent and legally compliant housing decisions. Contract Details: Type: Temporary Pay: £300 per day Umbrella Location: Perceval House, Ealing Working Arrangements: Hybrid * Hours: Full time, 35 hours per week (Monday to Friday) Key Responsibilities: Conduct statutory homelessness and housing register reviews in line with Parts VI and VII of the Housing Act 1996 Analyse complex case files and review evidence to determine whether decisions should be upheld or overturned Produce high-quality and legally robust review decision letters Manage a complex caseload and ensure reviews are completed within statutory timescales Liaise with applicants, representatives, internal departments and external agencies Support Legal Services with County Court appeals, Judicial Reviews and legal challenges Attend court hearings and provide evidence where required Monitor review outcomes and contribute to service improvement initiatives Deliver guidance and training to officers on legislation, procedure and case law updates Maintain accurate records and performance data in line with audit and compliance requirements Key Requirements: Strong working knowledge of the Housing Act 1996 (Parts VI and VII) and related legislation Experience conducting statutory housing or homelessness reviews Excellent written communication skills with the ability to produce detailed decision letters Ability to manage competing priorities and work within statutory deadlines Experience liaising with legal teams, stakeholders and vulnerable customers Strong organisational and analytical skills Competent using Microsoft Office and housing management systems Minimum of 5 GCSEs (or equivalent), including English and Maths, or relevant housing experience/qualification This role requires a professional who can work independently, demonstrate sound judgement and contribute to delivering high-quality housing review services within a fast-paced local authority environment. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are currenty recruiting for a Housing Solutions & PRS Officer (Universal Credit) to join a Local Authority. Location: Bridas House, Wandsworth (Fully office‑based) Contract Type: Temporary Hours: 36 hours Mon to Fri (09:00:AM - 05:00:PM Pay Rate: £20.76 per hour PAYE / £27.07 per hour Umbrella About the Role In this critical front‑line role, you will support households at risk of homelessness by sourcing, securing, and negotiating access to high‑quality and affordable private rented sector properties. You will work directly with clients, landlords, and agents, ensuring placements are sustainable, safe, and financially viable-particularly for those relying on Universal Credit. A key objective of the role is to help reduce the local authority's reliance on Temporary Accommodation, supporting long‑term stability for households while achieving targeted reductions in temporary housing expenditure. You will also contribute to wider strategic initiatives linked to the council's Temporary Accommodation Reduction Strategy, helping to shape future approaches to procurement, homelessness prevention, and private sector engagement. Top 3 Essential Skills Demonstrable experience assessing Universal Credit affordability Experience working within a local authority setting Experience sourcing and moving clients into private rented sector accommodationKey Responsibilities Source and Secure Private Rented Properties Identify suitable, affordable housing options within and outside of the borough, ensuring placements meet required standards and are financially sustainable for clients. Prevent and Relieve Homelessness Support clients in line with statutory duties, offering tailored solutions that promote housing stability and reduce risk of homelessness. Universal Credit Affordability Assessments Conduct detailed assessments to ensure affordability and sustainability of tenancies for clients in receipt of Universal Credit. Tenancy Sustainment and Advice Provide clients with practical guidance on budgeting, housing costs, and financial solutions to maintain long‑term tenancies. Landlord and Agent Engagement Build and maintain strong relationships with landlords, agents, and partners, negotiating terms and promoting the council's services. Contribute to Strategic Housing Initiatives Support project work relating to temporary accommodation reduction and private sector access. Legislative Compliance Offer accurate, up‑to‑date advice aligned with current housing legislation, including the Homelessness Reduction Act 2017, and ensure placements are suitable and compliant. Customer Service & Mediation Provide excellent customer service, resolving disputes and supporting positive outcomes for both clients and landlords. Property Health & Safety Identify and report property condition or safety concerns, ensuring compliance with relevant standards and regulations.Essential Skills, Knowledge & Experience Strong understanding of Universal Credit, housing affordability, and financial assessments Proven track record of working in a local authority housing environment Experience placing tenants into private rented sector accommodation Excellent communication, relationship‑building and negotiation skills Ability to meet and exceed performance targets Knowledge of the Homelessness Reduction Act 2017, suitability assessments, and statutory requirements Experience sustaining tenancies and advising on alternative financial solutions Confidence liaising with diverse stakeholders including clients, landlords, agents, and support services Good understanding of property health and safety requirements Ability to deliver high‑quality customer service and mediate to resolve issues effectivelyHow to Apply If you have the skills, experience and passion to make a meaningful impact in the housing sector, Adecco would love to hear from you. Please submit your CV and contact details to begin the application process. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Neighbourhood Housing Officer Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. Contract Details: Type: Temporary for 2/3 months Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite * Hours: Full time, 35 hours per week (Monday to Friday) About the Role: We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required * Maintain accurate records and ensure compliance with housing policies and legislation Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard * Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Painter & Decorator - Social Housing (Long Term Contract) Location: Covering Hammersmith & Fulham Pay Rate: £160 -£170 Per Day ZJC Group are currently recruiting for 5 experienced Painters and Decorators to join a well-established contractor delivering Social Housing maintenance and refurbishment works. This is a long-term contract offering consistent, ongoing work for reliable and skilled decorators who take pride in delivering high-quality finishes to tight turnaround schedules. The Role You will be working across void social housing properties, carrying out full painting and decorating works to a consistently high standard. This role suits someone who can work independently, manage their time effectively, and take ownership of their work. Key duties include: Full preparation of surfaces — filling, sanding, and priming Application of paint to walls, ceilings, woodwork, and metalwork Hanging wallpaper where required Working to void specifications and sign-off standards Ensuring all works are completed safely and in line with regulations Maintaining a clean and tidy working environment throughout Requirements Proven experience as a Painter and Decorator within social housing maintenance NVQ Level 2 or above in Painting and Decorating (preferred) Valid CSCS Card (essential) Own tools (essential) Ability to pass a basic DBS check Reliable, professional, and able to work independently to deadlines What's on Offer Competitive day rate (CIS) - please enquire for full details Weekly pay Long-term, ongoing contract with a steady pipeline of void works Immediate start available * 5 positions available - consistent work across West London Apply today to secure your place on a long-term contract with an immediate start available. Please note: Only applicants with the right to work in the UK will be considered. ZJC Group is an equal opportunities employer

Women's Recovery Champion Location: Southend on Sea Salary: £26,000 per annum Vacancy Type: Permanent, Full Time Closing Date: 19 th June 2026 An exciting opportunity to join a dynamic Recovery Support Team in Southend-on-Sea, Essex, working closely with the STARS recovery community. This is a full-time role (35 hours per week) where you'll play a key part in supporting individuals on their recovery journey across the wider Southend area. We are looking for an enthusiastic, empathetic, and motivated practitioner with a strong understanding of professional boundaries and ideally lived experience or knowledge of recovery and the local community. You'll work alongside the BRiC Coordinator and wider multi-agency partners to deliver person-centred recovery support and help build strong pathways into and through recovery services. What you'll be doing • Carrying a small caseload of recovery support clients Delivering 1:1 sessions, group work, and structured recovery interventions Facilitating welcome PODS and lived experience workshops Supporting recovery groups and service user involvement activities Working with partners to develop community recovery pathways Supporting assessments, care planning, and harm reduction approaches Helping clients access housing, benefits, training, and employment support * Contributing to outcome-focused targets and service improvement What we're looking for • Passion for recovery-focused, community-based support Ability to work confidently in a multi-agency environment Strong relationship-building and motivational skills Understanding of harm reduction and abstinence-based approaches Organised, reflective, and committed to professional development Experience in recovery services or lived experience of recovery would be highly desirable. Be part of a supportive and purpose-driven team making a real impact, helping individuals rebuild their lives, strengthen recovery, and reconnect with their communities. Please see attached Job Description for full details About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - • Flexible working Training and development opportunities BHSF Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please proceed through the following link to be redirected to our website to complete your https://careers.forwardtrust.org.uk/vacancies/669/women-s-recovery-champion.html

Procurement and Lettings Solutions Officer London Borough of Richmond & Wandsworth Location: Bridas House, Wandsworth (Fully office‑based) Contract Type: Temporary Hours: 36 hours Mon to Fri (09:00:AM - 05:00:PM Pay Rate: £20.76 per hour PAYE / £27.07 per hour Umbrella About the Role Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for a Procurement and Lettings Solutions Officer. In this critical front‑line role, you will support households at risk of homelessness by sourcing, securing, and negotiating access to high‑quality and affordable private rented sector properties. You will work directly with clients, landlords, and agents, ensuring placements are sustainable, safe, and financially viable-particularly for those relying on Universal Credit. A key objective of the role is to help reduce the local authority's reliance on Temporary Accommodation, supporting long‑term stability for households while achieving targeted reductions in temporary housing expenditure. You will also contribute to wider strategic initiatives linked to the council's Temporary Accommodation Reduction Strategy, helping to shape future approaches to procurement, homelessness prevention, and private sector engagement. Top 3 Essential Skills Demonstrable experience assessing Universal Credit affordability Experience working within a local authority setting Experience sourcing and moving clients into private rented sector accommodationKey Responsibilities Source and Secure Private Rented Properties Identify suitable, affordable housing options within and outside of the borough, ensuring placements meet required standards and are financially sustainable for clients. Prevent and Relieve Homelessness Support clients in line with statutory duties, offering tailored solutions that promote housing stability and reduce risk of homelessness. Universal Credit Affordability Assessments Conduct detailed assessments to ensure affordability and sustainability of tenancies for clients in receipt of Universal Credit. Tenancy Sustainment and Advice Provide clients with practical guidance on budgeting, housing costs, and financial solutions to maintain long‑term tenancies. Landlord and Agent Engagement Build and maintain strong relationships with landlords, agents, and partners, negotiating terms and promoting the council's services. Contribute to Strategic Housing Initiatives Support project work relating to temporary accommodation reduction and private sector access. Legislative Compliance Offer accurate, up‑to‑date advice aligned with current housing legislation, including the Homelessness Reduction Act 2017, and ensure placements are suitable and compliant. Customer Service & Mediation Provide excellent customer service, resolving disputes and supporting positive outcomes for both clients and landlords. Property Health & Safety Identify and report property condition or safety concerns, ensuring compliance with relevant standards and regulations.Essential Skills, Knowledge & Experience Strong understanding of Universal Credit, housing affordability, and financial assessments Proven track record of working in a local authority housing environment Experience placing tenants into private rented sector accommodation Excellent communication, relationship‑building and negotiation skills Ability to meet and exceed performance targets Knowledge of the Homelessness Reduction Act 2017, suitability assessments, and statutory requirements Experience sustaining tenancies and advising on alternative financial solutions Confidence liaising with diverse stakeholders including clients, landlords, agents, and support services Good understanding of property health and safety requirements Ability to deliver high‑quality customer service and mediate to resolve issues effectivelyHow to Apply If you have the skills, experience and passion to make a meaningful impact in the housing sector, Adecco would love to hear from you. Please submit your CV and contact details to begin the application process. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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Job Summary:The HSE Officer will be responsible for managing all HSE aspects of our operations in the UK, including the safety of our after-sales employees and the compliance of our project sites.The successful candidate will develop and implement HSE policies, ensure adherence to regulatory require

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