Leasehold & Homeownership Officer
1 day ago
Camberley
A place to create moments that matter Location: Camberley, Hybrid with travel around the region to meet customer needs Salary: £43,382 per annum (including regional allowance and car allowance) Contract: Permanent Hours: 35 hours per week, MondayFriday, 9am5pm Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief that everyone deserves a place to call home that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. About the role As a Leasehold and Homeownership Officer, youll be the go-to expert for our homeowner customers handling a wide range of complex queries around leases, transfers, property management, and service charges. Youll play a vital role in ensuring our customers feel supported, informed, and confident in their homes. This isnt a desk-bound role. Youll be visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. Working closely with colleagues across Housing Services, youll help manage mixed-tenure sites and deliver a seamless customer experience.Youll manage a diverse portfolio of shared owners, leaseholders, and freeholders, ensuring everything aligns with legal agreements and service expectations. Its a busy, fast-paced role requiring strong organisation, a proactive mindset, and curiosity to get to the heart of issues. Youll need to: • Translate legal jargon into clear, customer-friendly language, • Think creatively to solve problems and improve service, • Prioritise effectively and manage competing demands, • Experience in leasehold management within a housing association, • Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development, • Ability to work independently as part of a small team, • Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach, • Excellent communication skills, capable of engaging with multiple stakeholders at various levels, • Proficiency in Microsoft Office (Word, Outlook, Excel), • A call with the hiring manager. Youll learn more about the role and team, and well get to know you your experience, goals, and what you bring, • A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance., • Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more, • Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day, • Financial perks Car leasing options, salary sacrifice schemes, exclusive discounts through our benefits platform, • Future-focused benefits Access to Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary, • Family-friendly policies Enhanced parental leave, flexible working options, and work-life balance support JBRP1_UKTJ