Cardiff
Our client is looking for a Makeup Manager to join their store team in Cardiff. As a Makeup Manager, you will take ownership of managing and elevating the makeup department, ensuring that customers receive world-class beauty services and an exceptional shopping experience. In this role, you will be responsible for leading a team of Beauty Advisors, fostering a culture of motivation, coaching, and development, while also ensuring operational excellence and delivering expert makeup services. This position requires a combination of leadership, strategic vision, and in-depth product knowledge to drive both team and customer success. Team Leadership & Development * Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction and teamwork. * Provide continuous training and development opportunities to enhance makeup skills, selling techniques, customer service, and product knowledge. * Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth. * Proactively manage employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Conduct investigations, disciplinary meetings, and other related processes. * Foster a positive, collaborative, and creative team environment through leading by example, providing floor leadership, and c...