Hotel Guest Experience Manager | Philadelphia, PA | Up to $20.00 per h
8 days ago
Philadelphia
Job Description Hotel Guest Experience Manager | Philadelphia, PA | Up to $20.00 per hour Are you someone who thrives on making people feel welcome, valued, and cared for? Do you believe every guest interaction is an opportunity to create something memorable? If so, we want you to join our team as a Guest Experience Manager — where hospitality meets heart, and every stay begins and ends with you. At the core of our culture is a commitment to creating unforgettable guest moments, and we’re looking for someone with the personality, passion, and professionalism to help lead the way. What You'll Be Doing: ✨ Create a Remarkable First Impression: Greet every guest with warmth and genuine enthusiasm. Make check-ins seamless, personal, and a highlight of their day. Elevate Every Stay: Anticipate guest needs before they even ask. Go above and beyond to solve problems, answer questions, and deliver an experience that exceeds expectations — all with a calm, can-do attitude. Be the Team Glue: Work hand-in-hand with teammates across departments. Share knowledge, support each other, and help create a service culture that’s second to none. Drive Operational Excellence: Keep our front office running like clockwork. Maintain the highest standards of efficiency, while championing innovation and continuous improvement. Leave a Lasting Impression: Send guests off with a heartfelt goodbye that makes them feel appreciated and eager to return. Your farewell should be just as memorable as their welcome. Who You Are: • A natural people-person with a passion for hospitality and service, • A team player who thrives in a fast-paced, dynamic environment, • Flexible with your schedule and always dependable, • A confident communicator with strong interpersonal skills, • Focused, detail-oriented, and always thinking one step ahead What We Offer: • Competitive pay and a robust benefits package (medical, dental, vision, 401K, flexible spending), • Employee perks including complimentary hotel stays and exclusive discounts, • A culture that celebrates your personality, creativity, and individuality, • A workplace where you’ll be encouraged to grow, develop, and take your career further, • A diverse and inclusive team that mirrors the vibrant community we serve If you’re a vibrant, service-driven individual who believes in the power of connection and takes pride in making someone’s day, we’d love to meet you. Apply now and become a part of something exceptional. Send your resume to Company DescriptionSince 2000, Gecko Hospitality and its dedicated Franchise Partners and Recruiters throughout the United States have been pioneers in the hospitality recruiting industry. The value that Gecko Hospitality provides to its clientele is evident in the advanced networking and technology skills our professional recruiters possess in identifying qualified restaurant professionals. Our national network consists of 37 regional offices that are driven to meet the needs of the hospitality industry. In addition, Gecko Hospitality offers the largest selection of hospitality jobs, restaurant jobs, hotel jobs, resort jobs and club management jobs online. Our specialized, hospitality-focused team covers all 50 states and Canada with over 80 Franchise Partners and recruiters. Gecko Hospitality was founded on providing the finest restaurant jobs nationwide to the highest performing candidates. More importantly, our Franchise Partners and recruiters began their careers in hospitality and there is no finer training ground for recruiting than real life experience. At Gecko Hospitality, we are passionate about making sure that every member of our recruiting team is familiar with our philosophies. In the same way that we learn about people when developing relationships and friendships, we want our people to have a sense of Gecko Hospitality's values and insight into our company's "personality." With this insight comes a greater understanding of how values "fit" with Gecko Hospitality's values, why we do things the way we do as well as providing a basis for making decisions that are appropriate to those values. We all play a part in keeping these traditions and philosophies alive. We want every member of our recruiting team to understand that we are only as good as how well we follow these philosophies on an every day basis. Gecko Hospitality is all about achieving results by being motivated. This motivation to achieve results comes from within. No one can motivate us, nor can we motivate anyone else. As leaders, all that we can do is provide an environment where people motivate themselves to achieve mutually beneficial goals. Along with this philosophy, each team member possesses the following traits for which we are proud: honesty, integrity, desire, determination, listening skills, rapid learning, responding in a timely manner, effective communication skills, thoroughness, empathy, compassion, and most of all we want every team member to have a strong work ethic that motivates them to produce superior results both for our candidates and for our Clients. At Gecko Hospitality, you certainly have... more choicesSince 2000, Gecko Hospitality and its dedicated Franchise Partners and Recruiters throughout the United States have been pioneers in the hospitality recruiting industry. The value that Gecko Hospitality provides to its clientele is evident in the advanced networking and technology skills our professional recruiters possess in identifying qualified restaurant professionals.\r\n\r\nOur national network consists of 37 regional offices that are driven to meet the needs of the hospitality industry. In addition, Gecko Hospitality offers the largest selection of hospitality jobs, restaurant jobs, hotel jobs, resort jobs and club management jobs online. Our specialized, hospitality-focused team covers all 50 states and Canada with over 80 Franchise Partners and recruiters. Gecko Hospitality was founded on providing the finest restaurant jobs nationwide to the highest performing candidates. More importantly, our Franchise Partners and recruiters began their careers in hospitality and there is no finer training ground for recruiting than real life experience.\r\n\r\nAt Gecko Hospitality, we are passionate about making sure that every member of our recruiting team is familiar with our philosophies. In the same way that we learn about people when developing relationships and friendships, we want our people to have a sense of Gecko Hospitality's values and insight into our company's "personality." With this insight comes a greater understanding of how values "fit" with Gecko Hospitality's values, why we do things the way we do as well as providing a basis for making decisions that are appropriate to those values. We all play a part in keeping these traditions and philosophies alive.\r\n\r\nWe want every member of our recruiting team to understand that we are only as good as how well we follow these philosophies on an every day basis. Gecko Hospitality is all about achieving results by being motivated. This motivation to achieve results comes from within. No one can motivate us, nor can we motivate anyone else. As leaders, all that we can do is provide an environment where people motivate themselves to achieve mutually beneficial goals. Along with this philosophy, each team member possesses the following traits for which we are proud: honesty, integrity, desire, determination, listening skills, rapid learning, responding in a timely manner, effective communication skills, thoroughness, empathy, compassion, and most of all we want every team member to have a strong work ethic that motivates them to produce superior results both for our candidates and for our Clients.\r\n\r\nAt Gecko Hospitality, you certainly have... more choices