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  • Head Maitre d'
    Head Maitre d'
    hace 2 días
    $90000–$100000 anual
    Jornada completa
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • Barista
    Barista
    hace 5 días
    $19 por hora
    Jornada parcial
    Livingston

    Provide legendary customer service, handcrafting beverages to strict recipe standards, and maintaining a clean, welcoming store environment in a hospital setting. Core Responsibilities • Customer Service: Deliver friendly, personalized service and connect with guests to create a welcoming "Third Place" environment., • Beverage & Food Preparation: Handcraft hot and cold drinks (espresso, coffee, tea) and prepare food items strictly adhering to brand recipes and presentation standards., • Store Operations: Operate the cash register or POS system, handle digital mobile orders, manage drive-thru duties, and process cash payments accurately., • Cleanliness & Safety: Maintain a clean, sanitized, and organized workspace while following all health, food safety, and sanitation guidelines., • Inventory & Restocking: Restock stations, manage inventory rotation, and communicate supply needs to the shift supervisor. Qualifications & Requirements • Interpersonal Skills: Positive, welcoming attitude with a strong capability for teamwork and effective communication., • Work Ethic: Ability to remain calm, focused, and composed in a fast-paced, high-energy environment., • Availability: Flexible schedule, including early mornings, evenings, weekends, nights, and holidays., • Physical Requirements: Ability to stand/remain mobile for entire shifts and frequently lift or move up to 44 pounds., • Experience: No prior experience is strictly required; comprehensive on-the-job training is provided

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  • Barista
    Barista
    hace 10 días
    $14–$23 por hora
    Jornada completa
    Central Ward, Newark

    $15/hr base + tips total earnings of $20–$23/hr with tips Hapive is a new Modern Coffee shop in Downtown Newark, and we're looking for baristas who want to be part of building something from the beginning. We're not looking for someone who just wants to make drinks and clock out. We're looking for someone who cares about coffee, hospitality, people, details, and creating a great place to be. We’re building more than a café — we’re building a culture and space people genuinely want to be part of. As we prepare to open, we’re looking for passionate and reliable individuals who want to grow with us from the beginning and help shape the Hapive experience. Near Newark Path Train. One train ride from WTC Position Overview We are seeking a full-time Barista who is passionate about coffee, hospitality, and customer experience. The ideal candidate is friendly, dependable, team-oriented, and able to thrive in a fast-paced environment while maintaining positive energy and professionalism. *(Tipped Position)* Responsibilities * Prepare and serve espresso-based drinks and other menu items * Provide excellent customer service and create a welcoming environment * Maintain cleanliness and organization throughout the café * Operate POS system and handle transactions accurately * Restock inventory and assist with daily opening/closing duties * Work collaboratively with team members to maintain workflow and standards * Uphold the Hapive culture and customer experience Qualifications * Minimum 1 year barista experience preferred * Strong communication and people skills * Positive attitude and team mentality * Reliable, punctual, and organized * Ability to work in a fast-paced environment * Willingness to learn and grow with the company What We’re Looking For We value energy, attitude, accountability, and community just as much as experience. We’re looking for people who genuinely care about people and want to help build something meaningful from day one. Near Newark Path Train. One train ride from WTC COMPENSATION $15/hr base wage + tips. potential to earn $20–$23/hr in total compensation with tips.

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