Leave Administration Specialist
2 days ago
Dallas
Job Description Leave Administration Specialist Location: Plano, TX Job Type: Full-time | Hybrid Work Key Responsibilities • Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service, • Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies, • Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves, • Provide employees/managers with information and assistance regarding potential leaves, • Produce and track all required documentation, • Assess, adjudicate, and track all FMLA claims, ADA claims and available time, • Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves, • Update employee records in the HR/Payroll system as appropriate, • Escalate issues to the proper management resource as appropriate, • Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements, • Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management, • Consult with clients on best practices and policy reviews, • Support new client onboarding process, • Assist with client projects as needed EDUCATION, EXPERIENCE, AND SKILLS REQUIRED • A Bachelor’s Degree is required, • Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred, • Knowledge of FMLA, State Leave regulations and requirements, paid and unpaid leave laws is required, • Advanced knowledge of ADA and ADAAA process and compliance and ability to provide clients consultative support on the interactive process and accommodation, • Advanced knowledge of Return to work processes and best practices including re-certification, intermittent leave and second opinions, • Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite What We Do We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups. What Proof We Have We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services. Why People Want It Our valueWho We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value