Accounts Receivable Accounting Supervisor
26 days ago
Salt Lake City
Job Description POSITION SUMMARY The Accounts Receivable Accounting Supervisor provides management and oversight of the Utility Billing Specialists and independently performs professional and technical work to manage an accurate and responsible representation of the billing activities and revenue transactions of the City. ESSENTIAL RESPONSIBILITIES AND DUTIES • Supervises daily operation of the cash receipts, cash handling, and customer service functions., • Ensures daily payments are reconciled and deposited in accordance to state law., • Researches and corrects cash handling discrepancies and errors., • Responsible for the correct operation of on-line, credit payment, and cash receipt systems., • Supervises utility service specialists and ensures compliance with city policies and state law., • Trains, guides, and leads employees in the designated work unit., • Assists customers in answering inquiries and billing disputes., • Coordinates and works with the city communications team for monthly bill messaging and bill inserts, including both print/mail and online bill payment systems., • Manages the monthly utility billing process, • Coordinates with Public Works for meter reading, delinquency tasks, work orders, etc., • Uploads and downloads utility meter reading data and reviews meter readings., • Supervises preparation and distribution of utility billings., • Maintains sewer and industrial waste averages and information., • Monitors and collects delinquent utility accounts. Negotiates, monitors, and approves deferred payment arrangements., • Organizes and maintains accurate records of customer accounts including the utility applications, authorizations, collections, certifications, and correspondence, etc., • Use water utility software to actively monitor continuous flow detections and work with customers on education to resolve water leaks in a timely manner., • Actively monitor water customers to track high utilizers to understand use patterns and provide audits, when necessary, for education and water reduction recommendations., • Performs revenue accounting duties, • Support other accounting department staff by answering questions and coordinating duties that have some overlap., • Ensures that the activities of the billing operations are conducted in a manner that is consistent with overall department protocol, and are complying with Federal, State, and payer regulations, guidelines, and requirements., • Assists in budgeting, year-end closing, and audit preparation, • Performs month end reconciliations and closing procedures, including preparing and tracking various utility reports, analytics, statistical information, and projects as needed., • Assists with other departmental needs., • Provides backup support for other finance activities., • Provides inter-departmental coordination and assistance., • Assists with general departmental upkeep and maintenance., • Serves on assigned committees and attends assigned city events., • Occasionally attends, participates, and/or provides training related to job duties., • Other duties as assigned MINIMUM QUALIFICATIONS EDUCATION, EXPERIENCE AND CERTIFICATIONS Bachelor's degree in accounting, finance, or related course of study. Three years of related experience, including supervisory experience, or any equivalent combination of related education and experience. Must be able to pass a criminal background check, credit check, and drug screening test. NECESSARY KNOWLEDGE, SKILLS AND ABILITIES • Knowledge of general department and city programs and administrative procedures., • Knowledge and experience with balancing, reconciling, and managing cash handling and bank deposit issues. Proficiency in algebraic calculations., • Knowledge and experience with generally accepted accounting principles (GAAP) and procedures, with preference for governmental accounting and procedures., • Proficiency with various computer applications such as: Word and Excel. Also experienced in the use of complex cash receipting and accounting software applications. Preference for experience with Caselle, CityWorks, XpressBillPay, and OpenGov., • Skill and ability to motivate, supervise and train staff effectively., • Ability to prioritize workload, schedule work, and meet time constraints., • Ability to exhibit customer-centered communication and support to address customer needs., • Ability to commit to excellence in customer service and continuous improvements as required., • Ability to work independently with minimal supervision. Ability to use independent judgment and analyze situations to make appropriate decisions within the parameters of government ordinances and departmental policies., • Ability to properly handle confidential information, protect private information, adhere to data privacy laws established information retention policies., • Ability to communicate effectively and professionally both orally and in writing., • Ability to establish and maintain an effective working relationship with employees, other agencies and the public., • Ability to follow written and oral instructions, identify, research, analyze, correct, and report problems related to the accurate input of accounting data, and ability to organize, reconcile and supervise multiple complex accounting projects. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met or will be encountered by an employee while successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of the specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description is subject to change by the employer as the needs of the employer and requirements of the job change. SALARY: GRADE 20: $29.65-$44.85 (TYPICALLY START AT MINIMUM) OPEN UNTIL FILLED MUST COMPLETE CITY APPLICATION Resumes submitted without application will not be considered. Application available on website at: FINAL APPLICANT MUST SUBMIT TO AND PASS A DRUG SCREEN AND BACKGROUND CHECK EQUAL OPPORTUNITY EMPLOYER THIS ENTITY USES E-VERIFY