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Job Description Job Title: CX Pre Sales Lead Location: NY/NJ Primary responsibilities: CX presales Lead - For Insurance or Healthcare & Life Sciences Industries As a CX Presales Lead, you will be responsible for driving strategic conversations with clients (from either Insurance or healthcare & life sciences industry segments) to drive customer experience transformation, design frictionless CX workflows, and craft innovative solutions that leverage the latest in Conversational AI, CCaaS (Contact Center as a Service), omnichannel engagement, CRM, and workflow automation technologies. You will conduct CX discovery sessions, CX maturity assessments, analyze customer journeys, identify transformation opportunities across the CX value chain, and collaborate with sales, delivery, and product teams to develop tailored proposals and solution architectures that address client pain points. This role bridges sales, solutioning, and delivery turning business challenges into technology-enabled experiences that drive value. Client Opportunity Identification • Engage with prospects and existing clients to understand their current customer experience landscape, pain points, and business goals., • Conduct CX discovery workshops and maturity assessments to uncover opportunities for transformation and innovation., • Lead the presales process for CX solutions, including proposal creation, solution presentations, demos, and RFP/RFI responses., • Design and articulate solutions that leverage technologies such as Conversational AI (e.g., chatbots, voice assistants), CCaaS platforms, omnichannel engagement, and workflow automation., • Craft compelling value propositions for clients that demonstrate ROI, reduced friction in CX workflows, and enhanced customer satisfaction., • Stay current on market trends, competitor offerings, and emerging technologies to ensure differentiation in proposals and pitches., • Solution Demonstrations and Technical Presentations, • Deliver compelling product demonstrations that showcase the features and benefits of our solutions., • Customize demonstrations to align with the specific needs and use cases of potential customers., • Conduct technical presentations, both in-person and virtually, to convey the value proposition of our products/services., • Work closely with the sales team to understand customer goals and contribute to the development of winning sales strategies., • 15+ years of experience in CX consulting, presales, or solutioning roles within digital transformation or customer engagement domains., • Strong knowledge of CX platforms and tools including Conversational AI (e.g., Google Dialogflow, Azure Bot Services, etc.), CCaaS (e.g., Genesys, NICE, Amazon Connect, Five9), CRM, and automation technologies, Smart Agent Assist, and their technical capabilities., • Proven ability to analyze customer workflows and journey maps to identify improvement areas., • Experience developing presales assets such as proposals, cost models, solution decks, and demos., • Excellent communication and presentation skills with the ability to influence C-level stakeholders., • Bachelors or Masters degree in Data Science, Information Technology, Business Administration, or a related field., • Proven experience in a technical pre-sales or similar role in the technology industry., • Experience with driving CX metrics for clients such as NPS, CSAT, CES, and how to influence them via transformation initiatives, • Experience working in agile environments or transformation programs

As a leader on the Agent Software Engineering team, you'll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. Have 5+ years of industry experience in software engineering.

Training Our nationally recognized training program prepares newer team members for their career in commercial real estate. Founded in 1971, Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing, research, and advisory

Minimum of 1 year residential real estate sales experience, ideally with closed transactions; or related real estate experience including but not limited to prior experience with Redfin in a real estate capacity. Join the ranks of Redfin's top-producing real estate agents by joining an agent team or

As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. All insurance representatives need to hold a Property & Casualty Insurance

Maximize agent productivity by providing issue resolution to the individual agent; coordinate with training and HR team for onboarding and offboarding activities.Responsible for the intra-day timeline reporting to the Call Center Management; work closely with the team to analyze and improve the perf

The Passenger Service Assist Agent provides dedicated mobility assistance to passengers who require wheelchairs, ensuring safe and comfortable movement throughout the airport. Support other passenger service functions as required to maintain smooth airport operations. Strong customer service and int

Insurance Benefits Agent - Staten Island Area, NY. Horace Mann, a highly regarded insurance company founded in 1945, specializes in providing nationwide benefits to public sector employees.

Meets and exceeds sales goals through new product sales, cross sell / retention of customers. Works with Direct Sales Leadership to plan, implement, and manage marketing and sales processes to achieve production and growth goals. We offer home, auto and accident and health insurance, as well as othe

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Front Desk Agent, you would be responsible for greeting and registering guests and checki

Guest Service Agent - Relief Night Audit.

The Business Operations & Strategy Team will help Formation Bio realize its company vision by implementing operational excellence throughout the business and acting as a positive change agent to build the tech and AI driven pharma company of the future. Business Operations & Strategy or highly relev

Provide guests with information about the hotel, local attractions, and our range of upscale amenities and services. Maintain the confidentiality of all guest and hotel information. Follow proper hotel safety policies and procedures, reporting all accidents and injuries promptly.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Complete additional tasks as assigned by other departments.

The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room

The Agent Capabilities & Environments (ACE) team, part of Scale's Research organization, brings together customer-facing Researchers and Applied AI Engineers. You will contribute to impactful research publications on agents, collaborate with customer researchers, and work alongside the engineering t

As one of our first Customer Support Agents, you will:. Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible. We value candidates with expressed interest in sports, markets, and customer experience.

To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Develop a

This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Overnight Senior Front Desk Hospitality Agent.

Responsible for autonomous oversight of an assigned portfolio of Project Finance agency roles including Administrative Agent, Intercreditor Agent, Depositary Bank, and Collateral Agent. Visit sites and attend bank meetings (domestic and international) as needed.

Greysteel is a leading advisor for private, middle market, and institutional real estate investors. Greysteel is seeking self-motivated individuals, with an entrepreneurial mindset who are passionate about commercial real estate, to leverage Greysteel's collaborative platform for their success. Leve

The third party Escrow Agent product is a product within the Banking and Custody unit of Citi Private Bank's North America region, within Citi Global Wealth.

With the following general conditions: Start at the next possible date | full-time | 100% home office or at our Office | Monday Sunday from 08am 11pm | Dutch and English | Inbound | up to 2. Dutch Speaking Customer Service Agent (m/f/d) - 100% Home Office. Your future place of work: Concentrix Gmb

As listing agents advertise the Roam benefits on their listings, more buyers approach Roam with the intent of purchasing a home, which turns into additional listing demand for our agents. We're looking for a creative, entrepreneurial Head of Agent Growth to scale this flywheel.

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Greets guests as they arrive, focus on personal recognition. Utilize proper procedures when handlin

Flex is hiring a Lead, Customer Support Quality Assurance person to oversee and enhance QA operations with a focus on alignment between our BPO agent teams and our internal customer support teams. The Customer Support Quality Lead will be responsible for driving high-quality customer interactions ac

The Harry Walker Agency is seeking a Senior Agent for an out-bound sales role to manage and grow the company's customer accounts, focusing on closing deals, meeting revenue targets, and building strong client relationships. Manage all contact between sponsors and the agency for the life of the relat

Community Engagement Sales Agent. Position: Community Engagement Sales Agent. We are seeking an energetic and self-motivated Community Engagement Sales Agent to join our team.

Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. The ideal candidate will have industry experience and knowledge over a wide range of disciplines and technologies within chemical engineering or material science.

Part Time Private Investigator - Special Investigations Unit (SIU. Part Time Private Investigator - Special Investigations Unit (SIU). Criminal Investigator (Special Agent) - $40,000 Recruitment Incentive.

Patent Agents collaborate with inventors, researchers, and attorneys to evaluate invention technology, assess patentability, draft patent applications, and respond to USPTO actions. Norton Rose Fulbright is seeking a patent agent with at least two years of patent prosecution experience. The candidat

The qualified candidate is a registered patent agent with prior experience and should hold an electrical engineering, computer engineering, or computer science degree.

Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. Our broad network of long-term client relationships gives us a competitive edge. Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success.

Goodwin Procter seeks an experienced Science Advisor/Patent Agent with 2-4 years' experience to join our Life Sciences Business Unit and Intellectual Property Transactions & Strategies Group. This is an exciting opportunity for candidates with a deep scientific background and a passion for innov

The Intellectual Property – Patents practice group of Alston & Bird has an immediate opening for a patent agent with 2+ years' experience in computer science or electrical engineering.The position is location flexible and involves working with inventors and attorneys to prepare and prosecute p

AmLaw 100 Firm with Cravath level compensation.Per the Global IP Awards: "US Patent Prosecution Firm of the Year.A Go-To Firm for Emerging Tech Companies.Among the leaders in "Best Performing" rankings.The candidate must have a PhD (or MD with research experience) in immunology, molec

No previous AI experience is required (we will train on this!). AI Agent Solutions Consultant, Legal. Advance Legal Agent Innovation: Bring field insights to help shape Zip's long-term vision for AI-powered legal workflows.

Candidates should have prior patent prosecution experience, including application drafting, and will have a degree in mechanical engineering, electrical engineering, or a similar field.Knowledge and experience with other forms of IP are a plus.Candidates must have outstanding written and oral commun

Molecular Biology, Biochemistry, or Genetics) or a related field, and a USPTO registration number.

We are Datadog's in-house product experts.The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.We share our technical and product expertise with customers via multi-channel technical support, demo

Candidates must have IP experience with drafting and patent prosecution and a background in computer science, electrical engineering, or similar.

Please send me your resume to cm@libertyjobs.

Advanced Degree in Life Sciences: Cell or Molecular Biology, Immunology Biochemistry, Bioinformatics, Organic Chemistry, Medicinal Chemistry, Cancer Biology, Pharmacology, Biophysics or digital health focussed disciplines.

Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the JdV by Hyatt located in Brooklyn, NY. Previous experience as a Front Desk Agent is preferred. Front Desk Agent - JdV by Hyatt Brooklyn.

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservati

Job DescriptionROLE DESCRIPTION: As a customer service specialist with The Sammy Martinez Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Establish customer relationships and follow up with customers as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QUALIFICATIONS:, • Dedicated to customer service, • Able to effectively relate to a customer, answer their questions, and anticipate their needs., • Excellent communication skills to assist customers and coordinate with other agency team members, • Proactive in problem-solvingBENEFITS:, • Hourly pay plus commission/bonus, • Growth potential/Opportunity for advancement within my office, • Paid time off (vacation and personal/sick days), • Health benefits, • Valuable career-building experience

Agent LocationUS-NY-BrooklynID2025-2198CategoryProtective SecurityPosition TypePart-TimeMin Pay RateUSD $30. The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.