Medical Assistant-Crocker
14 days ago
Los Angeles
Job Description Position Purpose: The Medical Assistant (MA) at Crocker Care Campus plays a crucial role in delivering compassionate, patient-centered care to people experiencing homelessness and those who use drugs. This role is embedded in a harm reduction and low-barrier healthcare setting, where flexibility, trust-building, and non-judgmental care are essential. The MA will work in non-traditional clinical environments, including drop-in spaces, outdoor park-lets, and outreach settings, assisting with clinical tasks, patient hygiene, harm reduction support, and care coordination. This position requires a passion for working with underserved communities and the ability to provide care in a trauma-informed and culturally responsive manner. About the Crocker Care Campus & Harm Reduction Model: The Crocker Care Campus is a patient-centered space designed as a welcoming drop-in site for people who use drugs and those experiencing homelessness. It provides a safe, accessible environment focused on hospitality, community, and comprehensive care. Unlike traditional clinics, Crocker operates with flexibility, prioritizing low-barrier engagement and participant autonomy over rigid structures. Principal Responsibilities: • Provide patient-centered support in a non-traditional healthcare setting, ensuring accessibility and dignity in care delivery., • Assist with patient intake, vital signs, and basic medical history, maintaining flexibility based on patient needs., • Perform phlebotomy, including for patients with challenging venous access., • Support patients with routine hygiene needs, such as changing clothes and basic wound cleaning., • Engage in harm reduction practices, including distributing safe-use supplies, overdose prevention education, and connecting patients to social services., • Assist with rooming patients and setting up exam areas, ensuring a welcoming and safe space., • Maintain accurate documentation of clinical encounters and services provided., • Collaborate closely with an interdisciplinary team, including nurses, providers, case managers, and harm reduction specialists, to ensure coordinated, holistic care., • Support mobile and outreach efforts, bringing care to patients where they are., • Provide culturally sensitive, trauma-informed interactions, reducing barriers to care for vulnerable populations., • High School Diploma or GED, • Graduation from an accredited Medical Assistant school with a current MA certificate, • Verification of appropriate hours in approved Medical Assistant course to perform venipuncture, • Current BLS certificate from the American Heart Association, • Phlebotomy certification preferred (or willingness to train in phlebotomy for challenging venous access patients)., • Minimum of one (1) year of experience in a clinical setting, community health experience preferred., • Comfort working in non-traditional clinical spaces, such as outdoor park-lets, drop-in centers, and mobile units., • Understanding of primary care considerations for individuals experiencing homelessness, substance use, sex work, and incarceration histories., • Ability to maintain flexibility in all tasks, including vital signs, patient rooming, hygiene assistance, and patient-centered care coordination., • Passion for providing non-judgmental, harm reduction-focused care., • Strong teamwork and communication skills, with the ability to work closely with a diverse, interdisciplinary team., • Experience in harm reduction or working with people experiencing homelessness., • Knowledge of trauma-informed care and de-escalation techniques. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision, • Monthly employer-sponsored allowance for assistance with health premiums., • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses., • Paid time off (vacation, sick leave) and 13 paid holidays., • 401(k) Safe Harbor Profit Sharing plan., • Mileage reimbursement., • Short- and long-term disability plans (LTD/STD). JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.