Help Desk Technician
13 days ago
Miami
Job Description Help Desk Technician Kelly Tractor, a renowned provider of Caterpillar equipment and services, is seeking a dedicated and knowledgeable individual to join our IT team as a Help Desk Technician. As a leading dealership in the industry, we are committed to delivering exceptional support to our clients, and we are looking for a skilled technician to provide exceptional IT assistance. Our company is growing at a rapid pace - if you are interested in starting or enhancing your IT career with a technology focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As a Help Desk Technician, you will be part of a dynamic team that provides IT support to our employee’s company wide. Responsibilities • Answering inbound calls, BossDesk Help Desk tickets, and email requests., • Assist end users with peripherals such as monitors, scanners, keyboards, mice, etc., • Upgrade hardware and desktop software and perform maintenance when scheduled or necessary., • Support equipment used in conference rooms., • Technical assistance to end users by performing question/problem diagnosis and guiding users through step-by-step solutions., • Work within a structured, documented helpdesk system in a Microsoft Entra / active directory infrastructure., • Assist in maintaining an accurate inventory of technology assets and technology related components for the purpose of cost control, efficient operation, and support of the technology infrastructure., • Identifies, diagnoses, tracks and resolves hardware issues, PC connectivity issues, network speed and localized outages, new computer deployments, mobile devices, TVs, and any other user end point device., • Support preparation and installation/readying of initial OS/App/Imaging loads of PCs, • Perform application installations for PCs and mobile devices for approved applications used in Enterprise., • Provide one-on-one end-user problem resolution in-person or over the phone for approved hardware issues. Escalate to Tier 2 as required., • Provide timely and accurate assistance to users and strives for first touch deployment and/or troubleshooting repair., • Diagnoses and resolves end-user printer problems, • Effectively participates as part of the team, assisting where appropriate and requesting assistance when needed., • Other duties and special projects as assigned by Information Services department management. Knowledge, Skills, and Abilities • Understanding of PCs, boot process, Windows OS management, Windows domain membership, drivers, application installs, printer setup and common networking requirements., • Ability to set up and support a variety of common and proprietary PC peripheral devices, drivers, and applications., • Ability to setup and verify setup of standard user facing applications such as browsers, email clients; and proprietary/industry specific applications as well., • General knowledge of M365 (Office)., • Understanding of cloud technologies and Microsoft Azure AD / Entra ID., • Ability to interpret user needs and escalate accordingly if required., • Strong independent troubleshooting skills with a desire for continual learning., • Excellent customer service skills with the ability to communicate effectively., • Attention to detail and the ability to accurately document technical issues., • Ability to analyze, organize and prioritize work under pressure while meeting deadlines., • Ability to process and handle confidential information with discretion., • Occasional travel to other branch locations may be required., • Must be able to lift 25-30 lbs. unassisted. Education and Experience · High school diploma or equivalent; relevant technical certifications or degree preferred. · Associate or bachelor’s Degree preferred. · 1-3 years’ experience in Information Technology related job is preferred, but willing to train a recent grad or someone looking to change careers and start in IT. · Great with computers, tech savvy with a high aptitude for learning technology. · Experience with Caterpillar equipment or dealership operations is a plus. Apply Today and Join The CAT Team Tomorrow !!! Company DescriptionFlorida Caterpillar Dealer - CAT EOE - Employees are expected to perform their daily duties safely and consider safety an integral part of their jobs. JOIN THE CAT TEAM TODAYFlorida Caterpillar Dealer - CAT\r\nEOE - Employees are expected to perform their daily duties safely and consider safety an integral part of their jobs. JOIN THE CAT TEAM TODAY