Front Desk Coordinator
2 days ago
Hoboken
Job Description Lorraine’s House of Styles (LHS Beauty Salon) is a premier salon known for high-end color services, luxury client care, and an energetic, professional team. We believe the front desk is the heartbeat of the salon and a true profit center. We’re looking for a Front Desk Coordinator who thrives on organization, communication, sales, and creating unforgettable guest experiences. What You’ll Do * Lead the guest experience from the moment a client calls, books, or walks through the door. * Manage appointment schedules in Vagaro (booking, confirmations, cancellations, pre-booking). * Set and track daily and monthly front desk goals for retail, gift cards, referrals, and add-on services. * Conduct confirmation calls, salon tours, and appointment follow-ups with professionalism and care. * Proactively identify opportunities not yet on the books and support stylists with filling gaps. * Upsell & cross-sell retail: promote feature products, explain client savings (liters, minis, bundles), and track closing ratios. * Promote and sell gift cards, service packages, and special promotions. * Execute pre-booking strategies (raffles, scripts, stylist recommendations). * Assist with referrals and new client growth, handing out branded business cards at networking or private events. * Support stylists by reinforcing their product recommendations at checkout. * Keep the feature product table fresh every 4–6 weeks, update signage, and announce specials. * Track metrics (retail %, pre-booking %, gift card sales) and report to management. Inventory & Operations Responsibilities * Oversee weekly retail & professional ordering, ensuring stock levels meet service demand. * Track weekly retail and professional budgets and submit reports for manager approval. * Maintain all salon forms and front desk tools, keeping them organized and accessible for staff. What We’re Looking For * Experience in the beauty industry is an asset; background in sales & customer service required. * Strong knowledge of Excel/Word/social media tools and ability to work with budgets. * Must be organized, detail-oriented, and client-focused. * Excellent communication skills, comfortable speaking to groups, clients, and across digital platforms. * A true team motivator who understands the front desk is about more than answering phones—it’s about driving sales and guest loyalty. Why Join Us * Be part of a 25-year established, luxury salon with a loyal client base. * Growth opportunities: earn raises tied to hitting goals 5 months out of the year. * Work alongside a talented team of senior stylists, color specialists, and beauty professionals. * Competitive hourly pay + performance bonuses tied to sales, gift cards, and retail. * Team culture built around professionalism, positivity, and client satisfaction. Compensation * Competitive hourly rate (based on experience). * Performance bonuses on retail sales, pre-bookings, add’l services, referrals, and gift cards/packages. * Performance-based incentives and rewards. How to Apply: If you’re motivated, professional, and passionate about sales + client care, we want you on our team. Apply today on ZipRecruiter with your resume and a short cover note about why you’d make the perfect Front Desk Coordinator at Lorraine’s House of Styles. Company DescriptionLorraine’s House of Styles (LHS Beauty Salon) is a premier Hoboken salon founded by Master Stylist and Certified Colorist Lorraine Fred. For over 25 years, our mission has been simple: deliver exceptional haircare, luxury color services, and an excellent guest experience while giving back to the community we love. We are a Redken-certified teaching salon, where associates grow under the guidance of experienced educators, and our team culture is built on kindness, professionalism, and creativity. From day one, Lorraine transformed LHS into more than just a salon—it’s a place where careers grow, clients feel at home, and every guest leaves looking and feeling their best. At Lorraine’s House of Styles, we believe the front desk, our stylists, and our support team are all part of the same mission: building lasting guest relationships, driving growth, and creating beautiful results together.Lorraine’s House of Styles (LHS Beauty Salon) is a premier Hoboken salon founded by Master Stylist and Certified Colorist Lorraine Fred. For over 25 years, our mission has been simple: deliver exceptional haircare, luxury color services, and an excellent guest experience while giving back to the community we love.\r\n\r\nWe are a Redken-certified teaching salon, where associates grow under the guidance of experienced educators, and our team culture is built on kindness, professionalism, and creativity. From day one, Lorraine transformed LHS into more than just a salon—it’s a place where careers grow, clients feel at home, and every guest leaves looking and feeling their best.\r\n\r\nAt Lorraine’s House of Styles, we believe the front desk, our stylists, and our support team are all part of the same mission: building lasting guest relationships, driving growth, and creating beautiful results together.