Engineer II, Desktop Support
2 days ago
Denver
Job Description The RE/MAX, LLC Enterprise Support Department seeks a highly motivated and experienced Desktop Engineer II to support, configure, and administer critical systems and applications for our staff. The role will require you to maintain, establish, and promote excellent working relationships between your team, customers, and management. Responsibilities include reviewing, prioritizing, and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards, process automation, and performance analysis. Essential Duties: • Deliver advanced and professional technical troubleshooting and problem-solving solutions for corporate customers, • Troubleshoot, resolve, and document end-user help requests for desktops, laptops, and printers, • Responsible for anti-virus software management, threat assessment, and remediation, • Implement and administer security audits and vulnerability scanning, • Configure and manage user accounts in Active Directory and Exchange, • Test, plan, and deploy software and OS updates, • Build and perform system images and application packages for macOS and Windows systems, • Design, engineer, and deploy new workstation solutions and enhancements, • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improvements, • Create and maintain documentation as it relates to workstation architecture, • Update requests in the ticket system to include customer contact information, work logs, and knowledge base, • Research software and system products, • 3+ years of relevant work experience in a Tier 2 desktop support role, • 3+ years of advanced End-User Device Management and Troubleshooting, • 3+ years of experience in managing macOS, • 3+ years of experience in managing Windows OS, • 3+ years of JAMF experience, • Experience troubleshooting standard hardware issues and running diagnostics, • Experience installing, troubleshooting, and maintaining peripherals, • Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems, • Proven experience with workstation system planning, security principles, and general software management best practices, • Proven experience in overseeing the design, development, and implementation of computing systems, applications, and related products, • Develop and improve processes for repeatable implementation, customizations, and/or maintenance around hardware maintenance, • Ability to prioritize and execute tasks in a high-pressure environment, • Solid project management skills, • Excellent written, oral, and interpersonal communication skills, • Experience working in a team-oriented, collaborative environment $71,250 - $82,500 Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the total compensation package. Additional compensation for this position may include annual bonus eligibility or other incentives based on the position. Why REMAX? REMAX Headquarters is located in Denver, CO, in the heart of Denver’s thriving Tech Center. We also offer remote roles for those outside the metro area. Our competitive benefits package includes programs to support your physical, emotional and financial well-being: Stay Healthy • Comprehensive medical, dental, and vision insurance, • Health savings account with employer contribution, • Flexible spending account (medical & dependent care), • Voluntary critical illness, hospital indemnity and accident coverage, • 401(k) plan with generous company match & immediate eligibility, • Free financial advisor service, • Generous paid time off package includes 15 paid holidays and generous PTO, • Hybrid or remote positions and flexible hours, • Monthly home office subsidy, • Paid parental leave benefits, • Paid caregiving, adoption and foster leave benefits, • Monthly ClassPass contribution, • Employee assistance program including free counseling sessions, • Tuition reimbursement program, • Pet insurance discount Now is your opportunity to join a global, industry-leading organization behind one of the most recognized names in real estate. RE/MAX exists to help entrepreneurs thrive. Through RE/MAX and Motto Mortgage franchises, we deliver the tools, technology, and support that power a worldwide network of agents, brokers, and business owners. When you join our team, you are expected to do your best work and help others do the same. We move with urgency. We focus on results. We listen to our customers and build solutions that make their businesses stronger. We value people who take ownership, act with integrity, and push for better every day. Collaboration matters here. So does accountability. When we succeed, we succeed together. RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas! We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.