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Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Provide foundational support for macOS environments to assist users of Apple devices., • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices., • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Location 158-11 HARRY VAN ARSDALE JR AV, Flushing, NY, 11365, United States.

Job Description Lighting & Shade Technician Department: Lighting & Shading Reports To: Director of Lighting & Shading Location: Field / Project Sites, NYC Metro Area Employment Type: Full-Time Position Summary The Lighting & Shade Technician is a field based position within the ATS Lighting & Shading department. This role supports the installation, activation, testing, programming, commissioning, troubleshooting, and punch out of lighting control, Ketra lighting, linear lighting, and motorized shade systems on high end residential, commercial, and hospitality projects. The technician will work on active construction sites and finished spaces to verify wiring, install and activate devices, assist with programming, test system operation, document field conditions, and complete assigned punch list items. Work will be performed under the direction of the Director of Lighting & Shading and in coordination with ATS project management, Ostroff Electrical, general contractors, electricians, and other trades. Core Responsibilities Field Installation and Device Activation • Install, mount, terminate, and activate lighting control devices, keypads, processors, gateways, antennas, shade power supplies, and related low voltage control equipment within ATS scope., • Assist with panel trim out, module activation, device addressing, and field verification of lighting control equipment., • Terminate and dress low voltage wiring for keypads, sensors, shade motors, gateways, processors, and control interfaces., • Install temporary keypads, temporary engravings, final keypads, faceplates, and related finish devices as required., • Install, adjust, and test motorized roller shades, drapery tracks, fascia, hem bars, and related shade components., • Assist with Ketra, Rania, Lumaris, and other controllable lighting fixtures where included in ATS scope., • Coordinate with Ostroff Electrical or the project electrician for line voltage terminations, breaker work, fixture wiring, and other electrical work outside the technician’s direct scope., • Identify and report wiring issues, missing terminations, shorts, incorrect landings, damaged devices, missing parts, and other field conditions that affect system operation. Programming, Commissioning, and Testing • Assist with field programming and commissioning of Lutron HomeWorks QSX, RadioRA 3, Ketra, Rania/Lumaris, and Sivoia QS / wireless shade systems., • Load, test, and update programming files as directed., • Activate devices in Lutron Designer and related software platforms., • Test keypad functions, room control, scenes, timeclock events, shade groups, shade limits, and overall system operation against approved documentation., • Confirm that keypad button functions match approved engraving reports and client intent., • Adjust shade limits, groups, presets, and alignment as required., • Verify RF coverage, processor communication, gateway communication, and device response throughout the project., • Flash and test lighting loads to confirm proper circuit assignments, dimming response, and keypad control. Troubleshooting and Punch List • Troubleshoot dimming issues, communication failures, shade response issues, RF coverage issues, incorrect wiring, and device faults., • Perform room by room testing of active keypads, lighting zones, shades, sensors, and system functions., • Document open items clearly, including issues caused by wiring, fixture compatibility, missing devices, incomplete construction, or work by others., • Support project punch walks and complete assigned punch list items., • Respond to service calls, warranty items, and post commissioning troubleshooting as assigned., • Coordinate return visits with the Director of Lighting & Shading, project manager, or field team. Documentation and Communication • Maintain accurate field notes, as built information, and daily progress updates., • Report scope gaps, missing material, damaged equipment, construction conflicts, and schedule concerns in a timely manner., • Document device locations, wiring conditions, shade conditions, load issues, and unresolved punch items., • Communicate professionally with site supervisors, electricians, general contractors, designers, client representatives, and internal ATS/OE staff., • Provide clear photos and written updates when field conditions require review by the Director of Lighting & Shading., • Track material used, material needed, and equipment requiring replacement or follow up. Required Qualifications • Minimum 2 years of field experience with lighting control, low voltage systems, motorized shades, AV systems, electrical systems, or related construction technology., • Ability to read and work from lighting control drawings, shade drawings, panel reports, keypad reports, device schedules, and bills of material., • Working knowledge of low voltage wiring practices., • Ability to identify basic wiring issues, device issues, communication issues, and installation conflicts., • Comfortable using laptops, mobile apps, programming software, device discovery tools, and field documentation tools., • Ability to work independently on active construction sites while following direction from ATS leadership., • Professional communication skills with clients, general contractors, electricians, and other trades., • Valid driver’s license and reliable transportation to the Valley Stream office, staging locations, and NYC metro project sites., • Ability to lift 50 lbs, work from ladders, carry tools and equipment, and work in unfinished construction environments. Preferred Qualifications • Hands on experience with Lutron lighting control or shading systems., • Experience with Lutron HomeWorks QSX, RadioRA 3, Sivoia QS, Palladiom shades, or Lutron Designer., • Experience with Ketra, Rania, Lumaris, or other tunable lighting systems., • Experience with motorized shade installation, shade limit setting, fabric alignment, fascia installation, and drapery track setup., • Familiarity with high end residential construction standards and finished space expectations., • Familiarity with RF troubleshooting, processor communication, gateways, and network connected control systems., • Lutron certification or willingness to obtain certification., • Exposure to RFIs, submittals, punch lists, change orders, and field reports. Work Environment and Schedule This is a field based position. Project sites are located throughout New York City, Long Island, Westchester, and the surrounding metro area. The technician will work on active construction sites, finished residences, commercial spaces, hospitality projects, and service locations. The standard schedule is Monday through Friday. Overtime, early starts, late days, or occasional off hours work may be required based on project milestones, site access, client availability, or system commissioning requirements. Tools, equipment, staged materials, and company resources will be coordinated through the ATS/OE operations facility in Valley Stream, NY. Compensation and Benefits Compensation is commensurate with experience. ATS offers a competitive package including: • Competitive hourly rate based on experience., • Health benefits., • Paid time off and company holidays., • Manufacturer training and certification support., • Opportunity for advancement within the Lighting & Shading department. Automated Technology Systems An Ostroff Electrical Company Valley Stream, NY

Job Description Join Our Team — Build, Create, and Make an Impact What You’ll Earn & Enjoy The wage range for this position is $20 to $20 per hour commensurate with experience Comprehensive benefits package: Medical, Dental, Vision, Life & Prescription coverage Schedule: Full-time, Mon - Fri 8:00 AM – 5:00 PM. Occasional overnights if travel is needed 401(k) with company match to invest in your future Paid time off + holidays so you can recharge Travel reimbursement for work on the move What You’ll Do Merchandising That Stands Out. You’ll bring stores to life by setting products to planograms, building eye-catching displays, and creating engaging shopping experiences. From endcaps to signage refreshes, your work will directly impact how customers interact with products. Hands-On Technical Work. Lead a team as they install and troubleshoot displays, kiosks, AV systems, and security devices. You’ll also handle light construction and fixture setup - keeping things organized and moving forward. Stay Connected & Keep It Moving Document your work through photos and videos, communicate with your District Manager, and submit same-day reports. Your updates keep projects on track and clients informed. Work Environment Wi-Fi/GPS enabled smart device with latest OS update, Internet access, and Laptop/desktop computer access is a plus Travel opportunities by car and plane A mix of physical and technical work: lifting up to 50 lbs, climbing ladders, and staying active throughout the day What You Bring 1 year of retail or electronics merchandising experience Comfort taking the lead on tasks, helping coordinate team efforts, or stepping up when needed Confidence reading and executing planograms Strong communication skills and ability to work independently Flexible availability, including weekends and overnights Reliable transportation and a valid driver’s license Experience with hand and power tools (must have a cordless drill) Ability to obtain power-lift/equipment certification within 30 days of hire Why This Role? If you enjoy working with your hands, taking initiative, solving problems, traveling, and seeing the results of your work in real time, this is more than a job—it’s a chance to build something visible and meaningful every day. ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in NY. This range may be modified in the future. ActionLink is an equal opportunity employer #MERCHACTAPP