Assistant General Manager with Bar Focus
21 days ago
Edmonds
Job DescriptionDescription: Daily Responsibilities: • Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies., • Check stocks of wines/champagnes and order shortages noted. Ensure wines are received, properly stored and kept secured., • Ensure the inspection and planning of materials, supplies and equipment for readiness of service; rectify deficiencies with respective personnel., • Ensure that the Host stand is clean, organized and stocked with designated supplies., • Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization., • Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas., • Meet with the Chef to review daily specials and 86'd items. Ensure that staff are aware of such., • Conduct pre-shift meeting with staff and review all information pertinent to the day's business., • Ensure that staff report to work as scheduled. Document any late or absent employees., • Ensure coordination of breaks for staff., • Inspect grooming and attire of staff; rectify any deficiencies., • Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel., • Provide feedback to staff on their performance, ensuring that all procedures are carried out to departmental standards. Handle disciplinary problems and counsel employees according to restaurant standards., • Assist in writing all reviews for restaurant/bar staff are performed as scheduled. Forward to General Manager for approval., • Foster and promote a cooperative working climate, maximizing productivity and employee morale., • Ensure that each liquor bottle ordered is backed up by an exchange of an empty bottle of same liquor., • Ensure assignment of work and side duties to staff in accordance with departmental procedures. Identify situations that compromise the department's standards and delegate these tasks., • Ensure the monitoring of the preparation of station assignments, ensuring compliance to departmental standards., • Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies., • Anticipate heavy business times and organize procedures to handle extended waiting lines., • Ensure that restaurant reservations/cancellations are taken, recorded and confirmed in accordance with departmental standards., • Ensure all closing duties for staff are completed before staff sign out., • Attend designated meetings, menu and wine tastings., • Adhere to all Health Department, sanitation, and safety regulations as required by the restaurant., • Always promote and support the highest quality guest experience, • Maintain a consistently smooth-running operation, • Ensure physical atmosphere/aesthetics and cleanliness of restaurant, • Demonstrate effective salesmanship and guest service while on the floor and teach effective salesmanship and guest service to floor staff., • Write service notes at the end of each shift, • Support and help staff during service, as needed, • Ensure break compliance practices and procedures are followed., • Ensure that overall restaurant appearance is exceptional. This means monitoring the entire store consistently throughout the shift., • Monitor volume and content of music always playing., • Monitor appropriate lighting levels at open, dusk, night., • Ensure the inspection of table set-ups; check for cleanliness, neatness, and agreement to departmental standards; rectify deficiencies with respective personnel., • Review the reservation book/Open Table, pre-assign designated tables and follow up on all special requests., • Ensure that specified number of menus and wine lists are available and in good condition for each meal period., • Monitor Hosts in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests., • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Always promote positive guest relations., • Monitor and handle guest complaints by following the five step procedures and ensuring guest satisfaction., • Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction., • Ensure that the status of all orders is checked and are delivered within designated timeliness., • Monitor and ensure that all tables are cleared and reset according to department procedures., • Assist restaurant staff with their job functions to ensure optimum service to guests., • Expedite on floor or in kitchen as business demands., • Prioritize and organize service requirements at all tables in assigned station., • Suggestively sell menu items, beverages, and wines., • Anticipate and understand guests’ service needs., • Direct timing and performance of servers and bussers in providing quality service to guests., • Relieve Hosts, • Bar Program: oversees the ordering and inventory process., • Responsible for staff beverage knowledge., • Conducts staff training in areas of liquor, beer and wine., • Provide outstanding leadership for the property; be a role model for accountability and integrity., • Provide inspiring leadership that creates a positive, enjoyable, creative, and entrepreneurial atmosphere for all employees., • Meet with the Chef to review assignments, anticipated business levels, changes, and other information pertinent to job performance., • Staffing including interviewing, hiring, training, evaluating, promoting employees., • Coach, mentor and inspire the restaurant staff to promote high food and service standards., • Allocate resources to each department as needed., • Ensure that all departments are running smoothly and maintaining the appropriate staffing, aesthetics, and service levels., • Oversee the day-to-day planning of business and ensure that goals and directives are established for each shift., • Use 7Shifts and EOD note reporting to consistently communicate and coach with other managers., • Conduct regular meetings with the management team to ensure goals and objectives are being met., • Write the schedule for the FOH management team., • Access all functions of the P.O.S. system in accordance with specifications. Restock printer paper as needed., • Update P.O.S. menu changes., • Input and access information into P.O.S. system., • Handle void checks in accordance with accounting procedures., • Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with accounting standards., • Run system-closing reports and ensure that all servers' checks are closed before they sign out., • Document pertinent information in 7shifts and EOD notes., • Complete all paperwork and closing duties in accordance with departmental standards., • Review status of assignments and any follow-up action with on-coming supervisor. Education Level: High school graduate Experience Level: Three years’ experience as a fine dining server and/or previous manager experience Required: • Ability to obtain a Washington State Food Handlers Certification., • Ability to obtain a Washington State MAST/alcohol education certificate., • Ability to obtain Class 12 MAST Permit for alcoholic beverage program management (management positions only)., • Experience developing and managing a bar program., • Experience developing and managing a private dining room., • Knowledge of Computerized P.O.S. Systems and MS Office programs., • Food Safety Certification., • Certification in alcohol awareness program., • Certification of previous training in liquor, wine, and food service., • Certification in C.P.R., • Customer service training., • Working knowledge of all management aspects in the restaurant industry., • High personal quality expectations; self-directed, high-energy, strong work ethic., • Strong self-management skills: ability to plan and organize to handle high volume work load with multiple priorities and to use time efficiently., • Set example for others by demonstration of core values, maintain highest standards of confidentiality and professionalism., • Ability to allocate resources in a cost-conscious environment., • Ability to think creatively, present ideas persuasively., • Skilled in critical thinking and problem solving with the ability to identify issues and mobilize available resources to eliminate project bottlenecks., • A proactive, articulate, and diplomatic communicator (oral and written)., • Must be able to successfully work in a team as well as individually to reach a common goal., • Willingness to “roll up the shirt sleeves” to get the job done., • Superb communication & listening skills with the ability to communicate in English, both verbally and in writing., • Excellent organization and time management abilities., • Ability to effectively manage others to include staff selection, training, and performance management, working knowledge of wages and hours laws in your state, county and city., • Overall skills and knowledge of basic mathematical principles and practices., • Exceptional attention to detail., • Strong work ethic., • Takes personal accountability & responsibility for their role., • Proficient in: Microsoft Office/Excel, Toast, RASI, Open Table and Triple Seat.