Mystery shopper jobs in Washington

Job Description FRONT OFFICE MANAGER (Hourly) Kimpton Hotel Monaco Seattle (Newly Renovated!) Downtown Seattle - 1101 4th Ave. (4th & Spring) Pay Range for this role is $27.00/hour + BENEFITS COMPANY DESCRIPTION Kimpton Hotel Monaco Seattle, situated in the heart of downtown, offers a luxurious yet playful experience with its bold, newly renovated design. Known for its jaw-dropping lobby, spacious guestrooms, and a unique vibe, the award-winning hotel provides a relaxing and stylish escape. Guests are steps away from iconic destinations such as Pike Place Market, the Waterfront, and Lumen Field. Dining experiences at Marin showcase the culinary diversity of the Pacific Northwest, offering seasonal, locally-sourced cuisine in vibrant settings. Kimpton Hotel Monaco Seattle is dedicated to creating unforgettable experiences for every guest. POSITION SUMMARY As Front Office Manager, you will oversee the daily operations of the Front Office—including Front Desk, Bell, Valet, Night Audit, and Guest Services—ensuring seamless service and genuine hospitality at every touchpoint. This is a hands-on leadership role that calls for someone who leads from the floor, supports the team during peak moments, and partners cross-functionally to deliver a consistently exceptional guest experience. You are expected to raise operational standards across the department, develop and coach your colleagues, and contribute to the property's broader goals through a creative, proactive, and results-oriented mindset. CORE RESPONSIBILITIES Team Leadership & Development • Lead, mentor, and support the Front Office team to deliver service excellence in every guest interaction., • Build and maintain schedules that balance business needs with team well-being., • Provide consistent coaching, recognition, and accountability—managing counseling or corrective conversations with professionalism and fairness., • Drive ongoing training initiatives to elevate team skills and create memorable 'Kimpton Moments' for guests and colleagues alike., • Ensure team members are in the right place at the right time, consistently delivering their best throughout each shift., • Achieve or exceed service benchmarks tracked through guest satisfaction tools, including mystery shopper surveys, guest feedback platforms, and internal KPIs., • Monitor inventory and operational supplies to maintain department readiness and efficiency., • Partner with hotel leadership to manage labor costs and departmental expenses within approved budget guidelines., • A confident, empathetic communicator with strong interpersonal skills and the ability to navigate challenges diplomatically., • Tech-savvy, with working knowledge of Opera PMS and the Microsoft Office Suite., • Flexible and adaptable—you thrive in a fast-paced environment and are available for mornings, evenings, weekends, overnight shifts, and holidays. Refreshingly Human. That’s how we describe the Kimpton culture. Not a tagline — a way of being. It’s what you’ll feel the moment you walk through our doors, and it’s what keeps our teams coming back. Kimpton founder Bill Kimpton believed one thing above all else: hire the right people and get out of the way. From day one, this brand was built on empowerment — giving people the freedom to be creative, take chances, learn from mistakes, and do what’s right. That vision sparked something special in 1981, and it still runs through everything we do across 80+ hotels worldwide. If that sounds like the kind of place you’ve been looking for — read on. Be 100% You If you join us, you won’t be asked to leave yourself at the door. Your quirks, your tattoos, your accent, your personal style — all of it is not just welcome here, it’s celebrated. Being professional at Kimpton doesn’t mean being a clone. It means showing up as your full, authentic self and doing the work with your own flair. Be the Ultimate Host At Kimpton, you’ll be empowered to act. To be creative. To read the room, anticipate what a guest needs after they ask, and do what you truly believe is right — without waiting for permission. We hire people we trust, and then we trust the people we hire. Spark Joy Beyond great service lives something more lasting: emotional impact. Spark Joy is about the moments guests carry with them long after checkout — the ones that make Kimpton feel different from anywhere else. You’ll have the power to create those moments every single day. INCLUSION & BELONGING A culture this special only works when everyone feels they belong in it. We’re committed to building a workplace where every person feels seen, heard, and valued — and where differences aren’t just accepted, they’re what make us better. We proudly welcome candidates of all races, ethnicities, ages, religions, abilities, sexual orientations, gender identities, and backgrounds. BENEFITS + PERKS! • On-site parking provided, • Dry Cleaning provided (work attire), • Hotel + restaurant discounts in all of Kimpton + IHG – worldwide!, • Paid Time Off – sick & vacation pay with rollover, • Paid Holidays from start date, • Affordable medical/dental/vision/HSA plans, • Basic & Supplemental Life Insurance, • Short/Long Term Disability Insurance, • Hospital Indemnity, Critical Illness & Accident Insurance, • Tuition Reimbursement, • Commuter Benefits The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. You can apply for this role by clicking on the Apply button. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.