Banquet Server / Bartender
18 days ago
Scottsdale
Job Description JOB SUMMARY The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards. QUALIFICATION STANDARDS Education & Experience: • High School diploma or equivalent and/or experience in hotel or a related field preferred. Physical requirements: • Flexible and long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift. General Requirements: • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management., • Maintain a warm and friendly demeanor at all times. DUTIES & FUNCTIONS Fundamental Requirements • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees., • Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently., • Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function., • Served guests according to the hotel’s standards in a friendly, courteous, and professional manner., • Respond to guest problems, complaints, and accidents. Communicate to management, if necessary., • Set all tables according to hotel standards., • Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions., • Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly., • Prepare room according to BEO and the various meal functions., • Follow all money handling procedures when serving the guest., • Know and use “suggestive selling” techniques., • Know the menu items for each function served and able to give accurate descriptions., • Ensure overall guest satisfaction.