BDC Service Rep (Automotive) - Customer Service
6 days ago
Paramus
Job Description Join Paramus Chevrolet – A VIP Automotive Group Dealership Paramus Chevrolet, a proud member of the VIP Automotive Group, is seeking a motivated and customer-focused BDC Service Representative to join our growing team. If you have experience in customer service, call centers, automotive service scheduling, or dealership BDC, this is a great opportunity to build a long-term career in the automotive industry. At VIP Automotive Group, we are known for our strong leadership, employee-first culture, and commitment to delivering exceptional customer experiences. We offer a professional work environment, ongoing training, and real opportunities for advancement. ???? Position Overview Full-Time | 5-Day Work Week • Monday – Friday: 10:00 AM – 6:00 PM???? What You’ll Do (Key Responsibilities), • Respond to inbound calls, internet leads, and service inquiries, • Schedule service appointments and coordinate customer visits, • Communicate with customers via phone, email, and text, • Assist customers with vehicle service needs and follow-ups, • Coordinate loaner vehicles, shuttle services, and repair timelines, • Work closely with service advisors, technicians, and parts department, • Perform cashiering duties (cash, credit card, checks, GM rewards, charge accounts), • Balance daily transactions and complete end-of-day closing procedures, • Maintain accurate customer database and records, • Support marketing efforts, promotions, and online inquiries, • Deliver a high level of customer satisfaction and professionalism✅ What We’re Looking For, • Experience in customer service, BDC, call center, or automotive dealership preferred, • Strong communication and phone skills, • Ability to multitask in a fast-paced environment, • Organized, detail-oriented, and reliable, • Basic computer and email proficiency, • Professional appearance and positive attitude, • Must be punctual and team-oriented???? Compensation & Benefits, • $17/hour + commission pay, • Medical & Dental Insurance, • 401(k) Retirement Plan, • Paid Time Off (PTO), • Employee Discounts (vehicles, parts, service), • Supplemental Benefits (STD, LTD, Life Insurance), • Employee Recognition Programs, • Ongoing Training & Career Growth Opportunities???? Why VIP Automotive Group?, • Established, high-volume dealership group, • Promote-from-within culture, • Supportive leadership and team environment