Crisis Prevention Specialist- CTS
17 hours ago
Los Angeles
Job DescriptionLocation: Downtown Los Angeles, Skid Row Position Purpose: Under the supervision of the Program Director, the Care Team Specialist plays a critical role on the multidisciplinary care team, fostering safety, engagement, and trust among residents. This position is responsible for building meaningful relationships with residents, supporting their daily needs, and ensuring a calm, respectful environment aligned with harm reduction and trauma-informed care principles. The Care Team Specialist also serves as a first point of response for behavioral concerns or conflicts, utilizing de-escalation techniques to address crises and maintain a secure environment for all. By maintaining a consistent presence in common areas and monitoring facility safety, the specialist helps create a welcoming, stable space where residents can heal and thrive. Principal Responsibilities: • Build and maintain rapport with residents to promote engagement, community connection, and emotional safety., • Apply harm reduction and trauma-informed care principles in all resident interactions., • Monitor common areas, resident rooms, and the facility perimeter to ensure safety and program compliance., • Provide de-escalation and crisis intervention support using nonviolent, person-centered techniques., • Maintain accurate front desk logs, including participant and visitor sign-ins/outs., • Conduct room checks and belongings searches as required to uphold program safety standards., • Act as floor lead during emergency events such as fire drills, evacuations, or behavioral incidents., • Document daily observations, incidents, safety concerns, and communication with residents in detailed, professional reports., • Support participant intake and orientation to the program., • Serve as a liaison between residents and case management, nursing, behavioral health, and other care team members., • Assist with connecting residents to internal and external supportive services., • Proactively address resident concerns using empathy, patience, and solution-focused approaches., • Ensure facility spaces remain clean, organized, and welcoming to all participants., • Collaborate with law enforcement, EMTs, mental health crisis teams, and harm reduction professionals when necessary., • Maintain participant confidentiality and comply with all relevant policies and procedures., • Demonstrate AIDET communication principles (Acknowledge, Introduce, Duration, Explanation, Thank You) in all resident and team interactions., • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift., • Must be able to kneel, squat, bend for any duration of time and run if needed., • Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs., • High school diploma or GED required., • Prior experience working with individuals experiencing homelessness or in similar low-barrier, high-needs environments., • Strong communication and de-escalation skills; ability to manage crisis situations calmly and effectively., • Comfortable working with individuals actively using substances, utilizing a nonjudgmental and supportive approach., • Familiarity with non-traditional care settings (e.g., drop-in centers, outdoor spaces) preferred., • Knowledge of harm reduction, trauma-informed care, and Housing First models., • Basic proficiency in email, data entry, and Microsoft Office (Word, Excel)., • Flexible schedule availability, including evenings, weekends, and holidays as needed. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision, • Monthly employer-sponsored allowance for assistance with health premiums., • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses., • Paid time off (vacation, sick leave) and 13 paid holidays., • 401(k) Safe Harbor Profit Sharing plan., • Mileage reimbursement., • Short- and long-term disability plans (LTD/STD). JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer. Graveyard: 11PM-8AM
Cleaning
Driver & Delivery
Kitchen Porter
Chef & Cook
Waiters
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Child Care
Education
Engineering
Events & Promotion
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other
Page 3