Sacramento
Job DescriptionSummary: Gives a high level of customer service by performing the following duties. Essential Duties and Responsibilities include the following: Other duties may be assigned. • Requests customer order and uses POS machine to simultaneously record order and compute bill either at the front counter or at the drive through location., • Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag., • Notifies kitchen personnel of shortages or special orders., • Serves hot/cold food, hot/cold beverages, frozen milk drinks, or desserts, • Receives payment., • Cooks or performs other duties to prepare food, serve customers, or maintain orderly and clean eating or serving areas., • Analytical - Uses intuition and experience to complement data., • Design - Demonstrates attention to detail., • Problem Solving - Identifies and resolves problems in a timely manner., • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance., • Interpersonal - Focuses on solving conflict, not blaming; Keeps emotions under control; Remains open to others' ideas and tries new things., • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions., • Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed., • Written Communication - Able to read and interpret written information., • Quality Management - Demonstrates accuracy and thoroughness., • Ethics - Treats people with respect; Works with integrity and ethics., • Organizational Support - Follows policies and procedures., • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time., • Dependability - Follows instructions, responds to management direction; Keeps commitments., • Initiative - Asks for and offers help when needed., • Judgment - Exhibits sound and accurate judgment., • Planning/Organizing - Uses time efficiently., • Professionalism - Reacts well under pressure; Accepts responsibility for own actions., • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality., • Quantity - Completes work in a timely manner., • The employee is subject to inside environmental conditions, protection from weather conditions, but not necessarily from temperature changes., • The employee is subject to both environmental conditions; work activities occur both inside and outside., • The employee is subject to extreme cold temperatures below 32 degrees for periods of time., • The employee is exposed to hazards which includes a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals.