Restaurant General Manager
13 days ago
West Jordan
Job Description Position Overview: The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees). Summary of Responsibilities: Profitability • Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes, • Reviews key P&L lines to increase profitability for the restaurant, • Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility, • Manages the guest experience through operations and timely response to Guest issues, • Problem solves guest feedback systems to determine root-causes and develops action plans to address issues, • Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team, • On-boards new team members by training and guiding them through the certification process, • Inspires the restaurant team by effectively managing individual and team recognition programs, • Manages restaurant labor using optimal Manager staffing and Team Member scheduling, • Enforces compliance with government regulations, employment laws and BKC policies, • Ensures that restaurant upholds operational and brand standards *Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary Qualifications and Skills: • Must be at least eighteen (18) years of age, • Must be proficient with Microsoft Office and e-mail, • High School Diploma or GED required, 2 years of college preferred, • 1-2 years of previous restaurant management experience, • Strong understanding of P&L management & drivers of restaurant profitability, • Ability to prioritize own and others’ work and time to meet deadlines and objectives, • Demonstrated leadership skills, • Demonstrated understanding of guest service principles, • Available to work evenings, weekends and holidays, • Ability to work long and/or irregular shifts as needed for proper functioning of the restaurant