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Field Tech Officer (FTO) - Job Title: Field Tech Officer (Level 1 / 2 depending on experience) - Reports To: Technical Operations Lead / Service Manager - Location: On-site at client premises (and remote when needed) **Technical Responsibilities** - Install, configure, and maintain desktops, laptops, printers, routers, and network devices. - Perform on-site troubleshooting of hardware, software, and network issues. - Install and configure operating systems (Windows/macOS) and common business software. - Manage device replacements, backups, antivirus, and patching. - Document every site visit, ticket resolution, and issue escalation. - Set up and support VoIP phones, surveillance systems, and other peripherals. - Provide basic support for cloud systems (Office 365, Google Workspace). - Report recurring issues to leadership for root-cause analysis. - Handle emergency calls during business hours (or rotational after-hours if needed). **Client-Facing / People Skills** - Communicate clearly with non-technical clients — especially under pressure. - Listen actively and extract exact pain points. - Represent your company with professional appearance and punctuality. - Document notes for hand-off to other techs and for record-keeping. - Educate clients gently when necessary, without sounding arrogant or rushed. - Stay calm and composed even when dealing with frustrated clients. - Maintain confidentiality and respect client data. **Requirements** - 1+ years in IT support or technical field work (desktop/network support) - Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools - Willingness to travel between client sites - Ability to lift and move equipment (~30lbs) - Comfortable using ticketing systems, documentation tools, remote access tools - Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals **Soft Skills** - Problem-solver mindset — doesn’t freeze under pressure. - Doesn’t guess — knows when to escalate or double-check. - Treats clients like partners, not a burden. - Self-motivated — doesn’t need micromanagement - Detailed — writes accurate ticket notes and documentation - Time aware — knows how to triage onsite tasks under a schedule - Curious — learns new tools, doesn’t stay stagnant
Sales Representative Internship: AI B2B SaaS Startup Role Overview We're seeking highly motivated and results-oriented Sales Representative Interns to drive the full sales cycle for our cutting-edge AI SaaS solutions. This isn't just about lead generation; you'll be instrumental in everything from initial outreach to closing deals. This internship offers a unique opportunity to gain hands-on experience in a fast-paced B2B sales environment within the exciting AI space. Key Responsibilities Prospecting & Lead Generation: Identify and research target accounts and key stakeholders using tools like LinkedIn Sales Navigator, corporate websites, and industry directories. Multi-Channel Outreach: Execute effective outreach campaigns (email, cold calls, social media) to engage prospects and clearly articulate our value proposition. Lead Qualification: Qualify leads based on predefined criteria (e.g., BANT - Budget, Authority, Need, Timeline) to ensure alignment with our ideal customer profile. Pipeline Management: Take ownership of the sales pipeline, nurturing leads through various stages from initial contact to closed-won. Product Demonstrations: Conduct compelling product demonstrations, showcasing how our AI solutions address specific customer pain points and deliver value. Negotiation & Closing: Lead negotiations and effectively close deals, securing new customers for our platform. CRM Management: Accurately log all sales activities, update prospect and customer information, and maintain a clean pipeline in the CRM (e.g., Salesforce, HubSpot). Collaboration: Work closely with the wider sales and marketing teams to refine messaging, optimize sales strategies, and contribute to overall company growth. Essential Skills & Qualifications No professional education required. Technical background preferred but not necessary. Communication: Exceptional written and verbal communication skills; ability to articulate complex AI concepts clearly and persuasively. Proactive & Resilient: Highly motivated, persistent, and able to handle challenges while maintaining a positive, solution-oriented attitude. Tech-Savvy: Comfortable using CRM software (e.g., Salesforce), sales engagement platforms, and LinkedIn Sales Navigator. Learning Agility: Eager to learn about new AI technologies, adapt to evolving sales processes, and quickly grasp new concepts. Goal-Oriented: A strong desire to achieve and exceed targets, with a track record of personal accomplishment (academic, extracurricular, or prior work experience). Desired Attributes Curiosity: A genuine interest in artificial intelligence, its business applications, and the B2B SaaS landscape. Coachability: Open to feedback and committed to continuous improvement and skill development. Team Player: Ability to collaborate effectively and contribute positively within a dynamic startup environment. Entrepreneurial Spirit: Eager to take initiative and contribute to the growth of an early-stage company. Looking for highly motivated and results-oriented Sales Representative Interns to drive the full sales cycle for our cutting-edge AI SaaS solutions. This is NOT just lead generation, you'll be instrumental in everything from initial outreach to closing deals. This internship offers a unique opportunity to gain hands-on experience in a fast-paced B2B sales environment within the exciting AI space. Payment Range: $2,500 to $10,000 based on performance. Also we are a small team (5) based in New York but all work mostly remote. We have 4 open spots. Shoot me us a PM!