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IDR is seeking a Technical Research Analyst to join one of our top clients in Atlanta, GA. This role offers a unique opportunity to delve into the convergence of data and power within the electrical industry. If you are eager to be part of a dynamic organization and thrive in a collaborative, team-oriented environment, we encourage you to apply today! Position Overview & Responsibilities for the Technical Research Analyst: • Collaborate with leading corporations, educational institutions, and research centers on R&D projects., • Conduct in-depth analysis of emerging technological trends in the convergence of data and power., • Develop comprehensive documentation for research findings, technology evaluations, and market studies., • Present research outcomes and technology roadmaps to executive teams, ensuring alignment with strategic goals. Required Skills for Technical Research Analyst: • 3-5+ years of experience in Power, Electrical, or Industrial Engineering, with a focus on the electrical industry., • Bachelor's degree in Business, IT, or a related field; advanced degrees preferred., • Strong analytical skills to interpret complex data and trends., • Experience with AI and ML in power or utility systems., • Excellent interpersonal skills for effective collaboration and presentation. What's in it for you? • Competitive compensation package Full Benefits; Medical, Vision, Dental, and more!, • Opportunity to get in with an industry leading organization, • Close-knit and team-oriented culture

Job Title - SEO Analyst Location – Sandy Spring, GA 30328 Hours: 8:00 am to 5:00 pm Summary The SEO Analyst will be responsible for enhancing the company's online presence through executing effective organic on-page and technical SEO strategies. This role involves SEO keyword analysis, generating detailed analytics reports, and optimizing search engine rankings to drive organic traffic. The SEO Analyst requires close collaboration with various teams to ensure SEO efforts are aligned with overall business goals and objectives. Job Duties • Conduct keyword research to identify high-value keywords and phrases (US & International)., • Develop and implement SEO strategies to improve search engine rankings., • Monitor and analyze website performance using analytics tools., • Assess website health and identify technical issues that may impact search engine indexing., • Generate reports on SEO performance and provide insights for improvement., • Research trends and best practices; stay up to date on industry shifts and search engine algorithms., • Collaborate with content strategists, web developers, marketing and business teams to ensure SEO best practices are followed. Other Duties • Identify and work with all impacted groups and functions to move projects forward., • Technical problem-solving and data analysis., • Resolve incidents and problems throughout the information system lifecycle, including classification, prioritization, initiation of action, documentation of root causes, and implementation of remedies. Requirements • Bachelor’s degree preferred, with a focus on marketing, communications, or a related field., • Minimum of three years of experience in SEO or a related field (e.g. agency or client side), • Must: Strong knowledge and deep expertise in SEO best practices, content optimization techniques, tools, and analytics platforms (e.g., Google Analytics, SEMrush, Ahrefs)., • Must: Ability to analyze data, provide actionable insights, and create reports., • Knowledge of Content Management Systems such as AEM., • Strong communication and collaboration skills., • Strong knowledge of SEO best practices and content optimization techniques., • Ability to work collaboratively in a fast-paced, agile, and deadline-driven environment., • Project management experience.

Job Title: Guidewire Business Analyst Location: Atlanta, GA/Chicago, IL/NY Fulltime Required Skills • Broad and deep understanding of & experience in Property and Casualty Insurance industry required., • A bachelor’s degree. MBA is an advantage, • Minimum of 10+ years’ experience as a Business Analyst on technology-based projects, • 7-10+ years of Guidewire PC/BC/CC Experience, • Experience working both independently and in a team oriented collaborative environment is essential., • Prior software engineering experience is an advantage., • Experience with requirements associated with integrating and configuring package solutions is an advantage., • Experience with enhancing legacy systems is an advantage., • Excellent analytical skills Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: • Flexible work, • Healthcare including dental, vision, mental health, and well-being programs, • Financial well-being programs such as 401(k) and Employee Share Ownership Plan, • Paid time off and paid holidays, • Paid parental leave, • Family building benefits like adoption assistance, surrogacy, and cryopreservation, • Social well-being benefits like subsidized back-up child/elder care and tutoring, • Mentoring, coaching and learning programs, • Employee Resource Groups Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant

TRC's client, an Industry Leader in Supply Chain Software, has a direct hire opportunity for Senior level Workday Financials Analyst! They are looking for a Senior Enterprise Analyst who can bridge the gap between business needs and Workday Financials. This person will gather requirements, configure workflows, support UAT, troubleshoot issues, and serve as the first point of contact for Finance & Accounting users. What You’ll Do • Meet with business partners to understand requirements, document processes, and translate needs into user stories and test scripts., • Perform hands-on configuration in Workday Financials, Revenue Management, and Procurement., • Create custom reports, calculated fields, and perform data loads using EIBs., • Troubleshoot Workday Financials issues and guide users through resolutions., • Support testing cycles (UAT), including test scripting, execution, and user support., • Create and maintain process flows, diagrams, and documentation., • Assist with new feature rollouts, enhancements, and process improvements., • Provide user training and act as the first-line support contact for system questions. What We’re Looking For • 5+ years of business analysis experience in Finance/Accounting environments (Q2C, P2P, OTC, RTR)., • 5+ years supporting Workday Financials, including configuration and reporting., • Experience creating Workday custom reports, calculated fields, and performing EIB data loads., • Strong documentation skills (Visio, process mapping, requirements)., • Experience supporting UAT and writing test scripts., • Familiarity with Jira, Confluence, SharePoint, and IT ticketing systems (ServiceNow, Jira, etc.)., • Strong communication skills and the ability to work with both technical and business teams., • Ability to work independently, manage your own workload, and adapt to changing priorities.

Our client an established organization in the property & casualty insurance industry is seeking a Workday Financials Systems Analyst to own post-implementation support, semi-annual Workday updates, and continuous optimization across Finance, Accounting, and HRIS operations. This role serves as the primary Workday Financials functional expert, responsible for system configuration, enhancements, release management, integrations, testing, and cross-functional collaboration. Responsibilities • Serve as the internal SME for Workday Financials functionality and best practices., • Translate business requirements into scalable Workday solutions; identify opportunities for workflow automation and process efficiency., • Manage and optimize Workday Financials post-go-live, ensuring stability, accuracy, and continuous improvement., • Lead Workday semi-annual release cycles - evaluate new features, assess business impact, and drive adoption across Finance, Accounting, HR, and IT., • Configure, test, deploy, and document enhancements and functional updates., • Support and enhance Workday Financials modules including GL, AP/AR, Procurement, Expenses, Banking & Settlement, and Fixed Assets., • Maintain and optimize the Financial Data Model (FDM), security roles, business processes, and reporting structures., • Support integrations using Workday Studio, EIBs, Core Connectors, Cloud Connect, and Web Services., • Lead UAT, change control, and release readiness; troubleshoot data/integration issues with IT and external partners., • Ensure alignment between Workday Financials and connected systems. Qualifications/Required Skills: • 5+ years of Workday experience, including post-implementation support and hands-on design, configuration, and implementation of system updates within Workday Financials., • Workday certification is required, with a strong preference for candidates certified in Workday Financials., • Ability to gather business requirements and translate them into solutions for system enhancements and process improvements., • Experience managing Workday releases and functional enhancements, including integrations (Studio, EIB, Core Connect, Cloud Connect, APIs)., • Strong facilitation skills with experience supporting UAT activities and ensuring issues are documented and resolved., • Solid understanding of GAAP, financial operations, internal controls, and cross-functional business processes., • Excellent communication, troubleshooting, and stakeholder-management skills.

Hi, I hope you are doing well! We have an opportunity for Senior Business Analyst with one of our clients for Atlanta, GA. Please see the job details below and let me know if you would be interested in this role. If interested, please send me a copy of your resume, contact details, availability, and a good time to connect with you. Title: Senior Business Analyst Location: Atlanta, GA Job ID: 781024 Terms: Long Term Contract GENERAL DESCRIPTION: We are seeking a Senior Business Analyst with strong technical Human Resource Information Systems (HRIS) knowledge and business analysis skills, including data validation, testing, requirements traceability, training, and general system support skills. We are implementing a Workday HCM for 70,000 state employees, replacing PeopleSoft HCM. This resource would provide project business analysis support for HR systems integrations, data conversion, and benefits administration. Additional duties may include support for Compensation, Learning, Talent (Recruiting and Performance) and/or Core HR functions. JOB RESPONSIBILITIES: • Review and resolve data conversion and integration issues to document root cause(s) and successfully populate accurate data into Workday., • Provide technical support in the maintenance or enhancements of systems., • Provide tier-two user support., • Serve as a liaison between assigned business units and the technical team to provide technical support. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Strong data analysis skills., • Demonstrated success in implementing complex HRIS integrations., • Extensive experience managing and optimizing large-scale Workday environments., • Advanced knowledge in MS Excel, SQL, and/or data analysis tools., • Effective written and verbal communication skills., • Ability to present and document high quality, detailed deliverables. MINIMUM ENTRY QUALIFICATIONS: Four years’ experience implementing and/or administering HRIS. Direct experience in large-scale data conversions. PREFERRED QUALIFICATIONS: • Direct experience administering Workday Benefits with multiple integration partners., • Direct experience supporting large scale HR system integrations., • Experience administering PeopleSoft HCM, • Experience supporting technology in the public sector. Thanks Amit Jha Senior Recruiter at BeaconFire Inc. Email:

Job Title : GIS Analyst 3 Job Description : • 5 + Years of Experience in a related field. Master's degree in Geographical Information Systems or related field preferred. RESPONSIBILITIES: • Lead critical GIS initiatives, ensuring optimal utilization of geographical data for strategic planning and business decisions., • Drive the implementation of advanced GIS methodologies., • Engage with top-tier stakeholders on GIS projects., • Mentor and guide the GIS team., • Collaborate with external GIS experts for specialized projects., • Ensure alignment of GIS strategies with business goals. SKILL SETS & EXPERTISE: • Expert proficiency with GIS software.

Systems Analyst – Healthcare Eligibility & EDI Duration: 12-Month Contract Position Overview A large national healthcare technology organization is seeking a Senior Systems Analyst to support complex eligibility, benefits, and transaction-processing systems. This role supports health IT product development, EDI transaction processing, Agile delivery, testing, documentation, and collaboration with product teams and development teams. Key Responsibilities: Product, Requirements, & Agile Support • Work with product owners to capture detailed requirements and translate them into user stories with complete acceptance criteria., • Participate in Agile ceremonies and assist sprint teams in delivering high-quality increments., • Conduct analysis sessions, user research, and usability reviews., • Maintain Agile lifecycle tools (e.g., Jira, Confluence). Healthcare Eligibility & EDI Transaction Analysis • Support healthcare eligibility and benefits systems with a focus on complex business processes., • Analyze and process EDI X12 transactions, including 270/271., • Perform system analysis related to healthcare benefits and eligibility workflows., • Work with cross-functional teams to troubleshoot and enhance system functionality. Testing & Quality Assurance • Perform software testing and validation for new features, enhancements, and fixes., • Create and maintain test cases aligned with user story requirements., • Support quality assurance activities within Agile teams. Documentation & Communication • Develop and update SOPs, system documentation, technical guides, and process materials., • Track meeting action items, risks, timelines, milestones, and project deliverables., • Prepare clear and concise communication materials for various stakeholders. Project Coordination & Stakeholder Engagement • Assist with scope definition, planning, scheduling, and tracking activities across initiatives., • Collaborate with internal and external partners on requirements, execution, and continuous improvements., • Engage with development and QA teams to ensure technical alignment with business needs. System Support • Provide operational and analytical support for eligibility and transaction-processing systems., • Work directly with senior developers for system validation, troubleshooting, and enhancement support. MUST-HAVE REQUIREMENTS Must have 3–5+ years of experience supporting product development and quality assurance of health IT products (ie; as a product analyst or business analyst) working closely with Product Owner. • Minimum Education: Must have Bachelor’s Degree., • Must have experience with Agile delivery management working with Sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.)., • Must have software testing experience., • Experience with Agile or SAFe frameworks is preferred., • Must have demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements., • Must have demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders., • Must have excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand., • Must have experience with Electronic Data Interface (EDI) processing., • Must have experience with transactional systems including a systems process 270/271 transactions and/or other X12 data formats., • Must have knowledge of Medicare policies, programs, systems and data., • Must have experience with healthcare benefits and eligibility, specifically Medicare/Medicaid., • Must have certifications relevant to product analyst roles (ie; Product Owner certifications or Project Manager certifications). Tech Skills • Cloud/Hosted environments (AWS)., • Senior Analyst must provide maintenance support to eligibility and transaction systems., • Senior Analyst will work closely with senior developers.

Job ID: 515249 CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes. Job Summary Manages and executes the digital roadmap to deliver robust, scalable, and user-friendly solutions across the Quote to Fulfillment lifecycle. This role balances business value and process against technical feasibility by translating business requirements into technical solutions and working with stakeholders to prioritize feature updates. A key focus is ownership and advancement of Salesforce CPQ capabilities to support sales efficiency, pricing accuracy, margin protection, and streamlined order processing. This role will drive CPQ strategy and optimization to align with evolving business needs and ensure seamless integration with ERP, billing, and fulfillment systems. Job location This is a remote position, but candidates must be located in the state of Georgia within driving distance to the corporate office in the Perimeter area of Atlanta. Job Responsibilities CPQ Strategy & Ownership • Serve as the product owner for Salesforce CPQ, defining the roadmap, strategy, and optimization initiatives to maximize business value., • Lead efforts to improve quoting speed, pricing governance, discount approval flows, and template accuracy to enable scalable growth., • Partner with Sales Operations, Finance, and IT to refine CPQ business processes, ensuring alignment with corporate objectives and compliance standards., • Evaluate Salesforce CPQ releases and AppExchange add-ons, identifying opportunities to leverage new features and reduce technical debt. Product Development & Execution • Drive execution of the Quote to Fulfillment roadmap; act as the conduit between business stakeholders, CRM developers, and IT., • Spearhead development of features from discovery through release, ensuring CPQ solutions are optimized at every iteration., • Lead backlog refinement for CPQ and adjacent systems, ensuring prioritization balances sales efficiency, revenue goals, and technical feasibility., • Write user stories and define acceptance criteria specifically for CPQ features (pricing rules, configuration rules, approval chains, quote document templates, guided selling, etc.). Cross-Functional Collaboration & Delivery • Collaborate with ERP, billing, and fulfillment teams to ensure seamless end-to-end process integration with CPQ., • Consult on process design for quoting, pricing, discounting, and contract lifecycle management, defining both current- and future-state workflows., • Partner with change management and training teams to enable sales adoption of CPQ enhancements, including developing rollout plans and impact analysis. Governance & Reporting • Provide executive leadership updates on CPQ and Q2F initiatives including scope, roadmap progress, and measurable outcomes., • Define and track product KPIs such as quote cycle time, pricing accuracy, approval turnaround, win rates, and user adoption., • Proactively manage CPQ-related risks, dependencies, and issues, ensuring quick resolution and alignment across business units. Job Requirements • Bachelor’s degree in business, computer science, engineering, or related field (or equivalent experience)., • 5+ years Salesforce platform experience, including Sales Cloud, Experience Cloud, CPQ, and Service Cloud., • 2+ years of hands-on Salesforce CPQ experience with a deep understanding of:, • Product and pricing data models, • Pricing methods (list, cost-plus, block, percent of total, etc.), • Rules engine (configuration, price, discount, and advanced approval rules), • Quote templates and document generation, • Approval flows and governance structures, • Experience integrating Salesforce CPQ with ERP, billing, and fulfillment systems in a manufacturing or B2B/B2C sales environment strongly preferred., • Salesforce Administrator certification required; CPQ Specialist or CPQ Advanced Admin certification strongly valued., • 5+ years of Product Owner, Business Analyst, or IT role with Agile and SDLC experience., • Skilled at managing complex projects with interdependencies across sales, finance, and IT., • Strong customer orientation, with the ability to prioritize business needs, manage trade-offs, and deliver measurable outcomes., • Excellent problem-solving skills, with a proven ability to identify CPQ system inefficiencies and implement scalable solutions. What CRH Offers You • Highly competitive base pay, • Comprehensive medical, dental and disability benefits programs, • Group retirement savings program, • Health and wellness programs, • An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! CRH is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability • CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

The preferred candidate must have experience in one finance related modules (preferably accounts payable, and/ or procurement in an Enterprise Resource Planning platform. The Client is seeking a functional Business Analyst professional to join our Financial Systems Division.

Understanding of how data systems interact and ability to troubleshoot data discrepancies. Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA), Project Management Institute - Business Analyst (PMI-PBA), or similar certification. Full range of hand

Job Description Job Summary: The Business Analyst plays a critical role in supporting the Department of Revenue's operational effectiveness by analyzing data, evaluating processes, and developing solutions that improve workflow efficiency, compliance accuracy, and customer service delivery. This position works closely with internal teams, system administrators, and leadership to support informed decision-making and enhance departmental performance. Key Responsibilities: Data Analysis & Reporting * Collect, analyze, and interpret financial, operational, and tax-related data to support strategic decision-making. * Prepare detailed reports, dashboards, and presentations to communicate findings to leadership. * Identify trends, anomalies, and areas for improvement related to tax processing, compliance, or revenue collection. Process Improvement * Review and map existing business processes to identify inefficiencies or workflow gaps. * Recommend enhancements to increase productivity, accuracy, and compliance with state and federal regulations. * Partner with cross-functional teams to design and implement process improvements. Systems & Technology Support * Collaborate with IT teams to define system requirements for updates or new features. * Participate in system testing, user acceptance testing (UAT), and implementation of technology solutions. * Maintain documentation related to system changes, processes, and procedures. Project Coordination * Assist in planning, tracking, and reporting on departmental projects and initiatives. * Coordinate meetings, gather requirements, and ensure tasks remain on schedule. * Support project leads with research, data validation, and operational insights. * Ensure business operations align with Department of Revenue policies, state laws, and internal standards. * Monitor the quality and accuracy of system-generated outputs and staff work processes. * Identify compliance risks and assist in creating mitigation strategies. Qualifications: Education & Experience: * Bachelor's degree in Business Administration, Finance, Public Administration, Data Analytics, Information Systems, or related field (or equivalent experience). * Prior experience in government operations, tax administration, or revenue processing preferred. * Experience with data analysis, workflow improvement, or project coordination.

Job Description Job Title: Conflicts Analyst Location: Atlanta, GA 30361 Salary/Payrate: Commensurate with experience + AWESOME benefits!!! Work Environment: On-site Term: Permanent / Fulltime Bachelor’s degree required: PREFERRED Referral Fee: AMS will pay $500 should the person you refer gets hired This opportunity at our Law Firm client is open for Litigation Paralegals, Corporate Paralegals or Conflicts Analysts who are seeking to grow their career in the compliance field. JOB DESCRIPTION #LI-GP1 This role contributes to our client’s efforts to respond to client requirements and inquiries. The Analyst prepares responses to clients’ auditor inquiries; manages the documentation of client agreements (e.g., outside counsel guidelines; master service agreements), and coordinates responses to clients’ third-party vendor assessments and compliance surveys. The Analyst reports to the Client Compliance Manager and works across offices directly with attorneys and staff to coordinate the gathering and recording of information. The analyst accomplishes these responsibilities by developing a comprehensive understanding of Our client’s policies and procedures as well as a basic understanding of legal matter lifecycle. The Analyst assists with the implementation of automated workflows and the development of digital libraries utilizing software such as Intapp and iManage. The role requires a familiarity with several administrative functions, including billing, financial services, and new matter services. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Utilizes IntApp to manage the lifecycle of an audit letter response which includes but is not limited to distributing timekeeper surveys; reviewing timekeeper responses; drafting audit response letters; coordinating required approvals; and filing finalized letters and supporting documentation in the Firm’s document management system., • Monitors the audit letter queue in IntApp for audit requests across the Firm; serves as a resource to Office-Based audit letter personnel; trains and develops Office-Based support personnel as requested., • Analyzes documents submitted into IntApp Terms for Business (IntApp Terms) and determines which documents require further review; Conducts a preliminary review of client agreements by highlighting key terminology; escalates provisions needing further review as needed., • Manages IntApp Terms by recording finalized versions of client agreement and tagging relevant provisions; Coordinates with attorneys and staff to confirm client agreement to proposed revisions; assists with preparation of reports covering trends and common provisions across outside counsel guidelines., • Assists with the development and maintenance of a response bank for clients’ third-party vendor assessments and compliance surveys., • Performs various duties and special projects as assigned by the Client Compliance Manager, Associate Director of Client Compliance, and/or Firm Director of Client Services. EDUCATIONAL/JOB EXPERIENCE REQUIREMENTS: • Bachelor’s degree preferred., • A minimum of two (2) years of experience at large law firms working within Conflicts/New Matter Services preferred., • Position is well suited for individuals with a well-rounded understanding of legal administration, including matter lifecycle and billing/finance., • Experience with Microsoft Office suite required., • Experience with Intapp software solutions or another automated workflow is strongly preferred., • Experience with Document Management Systems (DMS), specifically iManage, preferred. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: • Strong organizational skills., • Strong attention to detail., • Good judgment., • Strong interpersonal communication skills., • Strong analytical and problem-solving skills., • Able to work harmoniously and effectively with others., • Able to preserve confidentiality and exercise discretion., • Able to work under pressure., • Able to manage multiple projects with competing deadlines and priorities.

Job DescriptionUnder general supervision, analyzes user requirements, procedures, and problems to automate business processes. Provides installation, network access, control and troubleshooting for computers. The Dept. of Labor (GDOL) is looking for a skilled and experienced Quality analyst (tester) This role involves writing testcases, testing the applications, validating the results, identifying and logging the bugs. The ideal candidate will possess a deep understanding of testing Java programming language, and JCL on IBM/DELL mainframe operating systems. This is a consulting position offering a challenging opportunity to contribute to critical projects and enhance your technical skills in a dynamic environment. Responsibilities: analyzing business requirements and develop detailed test plans, test scenarios and test cases. Perform testing activities for Java, programs on distributed platforms. Strong Experience with database technologies such as Postgres and DB2 including queries and data verification Execute test program changes, update test files, run tests, review results, and ensure the correctness of program changes based on provided requirements. Hands on experience in Jira tool Prepare both program-level and user-level documentation to support the software development lifecycle. Organize, manage and provide clear guidance to teams in order to reach the testing goals and tight deadlines with candor, transparency & collaboration. Required Experience/Skills: Minimum of 5 years experience in Testing Java programs Proven experience with DB2 and Postgres Solid understanding of the full software development life cycle, including writing test cases, execution of test cases and integration testing, and deployment. Ability to troubleshoot, test, and debug computer software to produce required outcomes. Strong analytical skills to support non-database functions, correct data errors, and develop data analysis/summary reports. Experience in preparing comprehensive documentation for both program-level and user-level. Excellent communication skills to obtain user sign-off on all changes prior to moving to production. Capability to follow organization guidelines and procedures for checking out source code, migrating changes, etc. Commitment to enhancing software for improved efficiency and reduced operating time. Good to have /Skills: Java programing knowledge AWS hands on experience Postgres DB experience Kofax

Job DescriptionSenior Discovery Business and System AnalystEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Senior Discovery Business and System Analyst to join a fast-paced and hard-working team to assist with any legal accounts. As a Senior Discovery Business and System Analyst, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:The Contractor shall provide business and IT systems analysis support to include, but not limited to the following activities: - Contractor shall document and manage new and existing business processes in order to facilitate training, analysis, and redesign; - Contractor shall conduct a thorough analysis of existing and new business processes and identify opportunities for improving workforce efficiency; - Contractor shall conduct a thorough analysis of operational business requirements and conduct a gap analysis for any required modification to an existing business process; - Contractor shall create and maintain a requirements database that documents how each existing or new business requirement is being supported - Contractor shall validate that any proposed solution to an existing requirement satisfactorily meets the underlying need; - Contractor shall collect marketing materials from industry solution providers that claim to satisfy the identified business requirements; - Contractor shall document and manage new and existing functional capabilities provided by existing and proposed IT solutions; - Contractor shall conduct a thorough analysis of existing capabilities against documented business requirements to determine where gaps in technology are impeding or preventing the efficient execution of business processes; - Contractor shall compare marketing materials from industry solution providers that claim to satisfy the identified business requirements and deliver an Analysis of Alternatives that can be used by the Program Management Office (PMO) to identify and prioritize new projects; - Contractor shall validate that any proposed solution successfully delivers a new functional business capability that addresses one or more existing requirements; - Contractor shall build and execute thorough test scripts that allow them to ascertain the breadth and depth of a capability on a consistent basis so that they may fairly evaluate multiple products in order to provide recommendations for purchase; - Contractor shall review all solution configuration changes to insure that the Discovery Program maintains an accurate picture of its business capabilities; - Contractor shall perform other systems analysis research and documentation tasks as assigned. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Phone: +1 (888) 680-5916Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description We’re Hiring! Information Systems Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The Information Systems Analyst position is all about making sure our bank's critical applications are interconnected, automated, and streamlined. The Analyst will strive to keep our systems connected and efficient, automate processes to save time and reduce errors, enhance performance and user experience, and provide timely and effective technical support for application-related issues as well as: • Database Management: Oversee the management and maintenance of databases to ensure data integrity and availability., • Custom Report Generation: Review, generate, and troubleshoot custom reports from the core processing application Horizon 360 BI and other ancillary systems., • Application Integration: Collaborate with project teams to integrate applications with the core processing systems Horizon XE and Horizon 360 BI., • System Integration: Ensure all critical applications are interconnected and functioning cohesively., • Process Automation: Develop and implement automated processes to enhance efficiency and reduce errors., • Workflow Streamlining: Optimize workflows to improve performance and user experience., • Technical Support: Provide prompt and effective technical support for application-related issues., • Data Analysis: Analyze data to identify trends, issues, and opportunities for improvement., • Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures., • Collaboration: Work closely with other IT team members and departments to ensure alignment and support for business objectives Strong problem-solving and analytical skills., • Excellent communication and interpersonal skills., • Ability to work independently and as part of a team., • Detail-oriented with a focus on delivering high-quality work., • Proactive and able to prioritize tasks effectively., • Adaptable and able to learn new technologies quickly., • Bachelor’s degree in information technology, Computer Science, or a related field., • Minimum of 5 years of experience in application support or a similar role., • Experience with troubleshooting and resolving software application issues., • Familiarity with financial services applications with a focus on lending administration and origin., • Experience with the FIS banking core and imaging system as well as Finastra / Abrigo products., • Familiarity with domain controllers, OUs, and user accounts, implementing and troubleshooting Group Policies, configuring AD FS, AD CS, and backup/recovery processes., • Understanding core cloud concepts and Azure services. Deploying and managing VMs, storage, and networking in Azure. Implementing Azure AD for identity management and security measures., • Familiarity with IBM Cognos Business Analytics., • Proficiency in troubleshooting and diagnostic techniques., • Knowledge of software application environments., • Experience with application monitoring tools and techniques., • Strong understanding of IT policies and security standards., • Ability to work independently and as part of a team., • Customer-focused attitude with a commitment to providing high-quality support., • Willingness to learn and adapt to new technologies and procedures., • Industry-relevant certifications (MCSE, ITIL, Network +, Security +) are preferred Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

Job Description Our client is seeking to add an SEO Analyst to their team. The SEO Analyst will be responsible for enhancing the company's online presence through executing effective organic on-page and technical SEO strategies. This role involves SEO keyword analysis, generating detailed analytics reports, and optimizing search engine rankings to drive organic traffic. The SEO Analyst requires close collaboration with various teams to ensure SEO efforts are aligned with overall business goals and objectives. Job Duties • Conduct keyword research to identify high-value keywords and phrases (US International)., • Develop and implement SEO strategies to improve search engine rankings., • Monitor and analyze website performance using analytics tools., • Assess website health and identify technical issues that may impact search engine indexing., • Generate reports on SEO performance and provide insights for improvement., • Research trends and best practices; stay up to date on industry shifts and search engine algorithms., • Collaborate with content strategists, web developers, marketing and business teams to ensure SEO best practices are followed. Other Duties • Identify and work with all impacted groups and functions to move projects forward., • Technical problem-solving and data analysis., • Resolve incidents and problems throughout the information system lifecycle, including classification, prioritization, initiation of action, documentation of root causes, and implementation of remedies. Requirements • Bachelor’s degree preferred, with a focus on marketing, communications, or a related field., • Minimum of three years of experience in SEO or a related field (e.g. agency or client side), • Must: Strong knowledge and deep expertise in SEO best practices, content optimization techniques, tools, and analytics platforms (e.g., Google Analytics, SEMrush, Ahrefs)., • Must: Ability to analyze data, provide actionable insights, and create reports., • Knowledge of Content Management Systems such as AEM., • Strong communication and collaboration skills., • Strong knowledge of SEO best practices and content optimization techniques., • Ability to work collaboratively in a fast-paced, agile, and deadline-driven environment., • Project management experience.

Job Description Location: Atlanta, Georgia (Hybrid) Job Type: Full-Time We are currently seeking a Senior Enterprise Business Analyst who will play a critical role in aligning business processes, technology, and data to support strategic initiatives. This position will act as a liaison between IT and key stakeholders, ensuring the successful identification, documentation, and delivery of solutions that meet business needs. The role involves managing the application portfolio, driving lifecycle management, and contributing to large-scale project efforts. Responsibilities Business Analysis & Process Improvement • Develop a deep understanding of the organization’s business capabilities, processes, systems, and data., • Analyze and re-engineer business processes to identify opportunities for improvement, automation, and enhanced decision-making., • Maintain a comprehensive understanding of the application portfolio and its integration with business processes., • Lead large-scale projects, ensuring alignment with organizational goals and successful delivery., • Serve as a product owner or proxy, prioritizing backlogs and guiding development teams., • Act as a trusted advisor to stakeholders, integrating feedback into business solutions., • Assist in quality assurance testing and user acceptance testing to ensure solutions meet business requirements., • Mentor team members, develop training materials, and lead knowledge transfer initiatives., • Proficiency in SQL for data analysis and problem-solving., • Advanced knowledge of business analysis methodologies and tools., • Strong leadership and mentoring abilities with a focus on team collaboration., • Exceptional analytical and problem-solving skills, leveraging data-driven decision-making., • Excellent communication skills to convey complex ideas to stakeholders at all levels., • Familiarity with agile methodologies and project management practices. Position Requirements Education • High School Diploma or GED (Required)., • 5+ years of professional experience in business analysis or related fields., • 3+ years working with technology and software development lifecycles., • Competitive compensation and benefits package., • Opportunities for professional growth and development., • A collaborative and innovative work environment.

Job Description Financial Systems Administrator Summary: We are seeking a highly skilled and analytical Financial Systems Administrator to support and optimize our financial systems, primarily within Sage Intacct (training and onboarding provided). The ideal candidate will bring a strong accounting and finance background with at least two years of experience and a proven ability to interpret complex financial data. This role bridges finance and technology—requiring someone who can apply financial expertise while ensuring systems operate efficiently, accurately, and in alignment with business needs. Candidates should also have a general understanding of Salesforce, particularly within nonprofit-related areas such as MPSP, Nonprofit Cloud, Events, Service, and Marketing modules, along with familiarity in API integrations. Key Responsibilities: * Configure, maintain, and support financial ERP systems, ensuring releases and integrations are up to date. * Collaborate closely with the accounting and finance teams to align system functionality with business needs. * Perform financial analysis and reporting to support decision-making and process improvements. * Monitor data integrity and troubleshoot system issues as needed. * Coordinate with Salesforce contacts (specific to Sage Intacct) to support related integrations and updates. Qualifications: * Accounting degree highly preferred. * Minimum 2+ years of strong accounting and financial analysis experience. * Strong analytical and problem-solving skills. * Experience with financial ERPs or accounting systems; any ERP experience is acceptable. * General understanding of Salesforce nonprofit environments, including MPSP, Nonprofit Cloud, Events, Service, and Marketing modules. * Familiarity with API integrations and Subledger/Kays Management concepts. * Case management experience not required. Note: This is not a traditional financial analyst role. It blends Sage Intacct system administration, a high proficiency in accounting, strong analytical ability, and familiarity with Salesforce nonprofit modules and financial system integrations. The ideal candidate will serve as the bridge between accounting operations and technology, ensuring both accuracy and efficiency across platforms.

Job Description Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Salary and Benefits: At Stellantis Financial Services you can make a difference in a crucial role in our high performing culture. We offer career development opportunities, competitive pay and great benefits including: • Salary: $26.00 - $32.70 / hour, • Supplemental pay: Referral bonus, • Dress: Enjoy our comfortable causal work environment, • Growth Opportunities Benefits: • Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts, • Virtual office visits, • Employee Assistance and Wellness Programs, • Company provided life and disability insurance, • Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services), • Employee Assistance and Wellness Programs, • Tuition reimbursement, • Paid Time Off (holidays, vacation flex, and sick days), • Vehicle discounts for loans or lease, • 401 K Position Summary: Our Dialer Analyst is responsible for managing the Dialer system and Workforce Management to ensure that all call centers operate effectively and efficiently. This is achieved through proper monitoring of the campaigns and allocation of resources. A great understanding of reporting tools and call center metrics are critical in this role. Essential Job Duties and Responsibilities • Provide real-time dialer support to ensure strategy execution and workforce objectives, including system testing and compliance with outbound dialing regulations., • Enhance campaign and agent productivity through effective interaction with department leaders and development of dialer strategies., • Generate daily and weekly reports featuring KPI metrics, call volume trends, and staffing summaries to guide decision-making., • Utilize expertise in Genesys Cloud CX and other dialer systems for efficient call management and system optimization., • Analyze historical call data to forecast volumes accurately, adapting to growth, seasonal changes, and special events for optimal staffing., • Develop schedules that meet business goals and employee needs, ensuring service levels and revenue targets are achieved., • Provide comprehensive WFM reporting and strategic recommendations to executive management for continuous improvement in service and staffing levels. Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience • High school diploma and/or GED, • Overtime required – Maybe Required, • Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Houston, TX; Phoenix, AZ Qualifications Preferred: Experience • Previous Dialer and reporting experience is preferred., • Genesys system experience preferred. Physical Demands Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request. Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

Job DescriptionDiscovery Business and System AnalystEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Discovery Business and System Analyst to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery Business and System Analyst, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:The Contractor shall provide business and IT systems analysis support to include, but not limited to the following activities: - Contractor shall document and manage new and existing business processes in order to facilitate training, analysis, and redesign; - Contractor shall conduct a thorough analysis of existing and new business processes and identify opportunities for improving workforce efficiency; - Contractor shall conduct a thorough analysis of operational business requirements and conduct a gap analysis for any required modification to an existing business process; - Contractor shall create and maintain a requirements database that documents how each existing or new business requirement is being supported - Contractor shall validate that any proposed solution to an existing requirement satisfactorily meets the underlying need; - Contractor shall collect marketing materials from industry solution providers that claim to satisfy the identified business requirements; - Contractor shall document and manage new and existing functional capabilities provided by existing and proposed IT solutions; - Contractor shall conduct a thorough analysis of existing capabilities against documented business requirements to determine where gaps in technology are impeding or preventing the efficient execution of business processes; - Contractor shall compare marketing materials from industry solution providers that claim to satisfy the identified business requirements and deliver an Analysis of Alternatives that can be used by the Program Management Office (PMO) to identify and prioritize new projects; - Contractor shall validate that any proposed solution successfully delivers a new functional business capability that addresses one or more existing requirements; - Contractor shall build and execute thorough test scripts that allow them to ascertain the breadth and depth of a capability on a consistent basis so that they may fairly evaluate multiple products in order to provide recommendations for purchase; - Contractor shall review all solution configuration changes to insure that the Discovery Program maintains an accurate picture of its business capabilities; - Contractor shall perform other systems analysis research and documentation tasks as assigned. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Phone: +1 (888) 680-5916Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

A defense technology company in Atlanta, Georgia is seeking a Supply Chain Systems Analyst for 2nd shift. This role involves providing business systems support, developing process maps, and collaborating with various internal teams to enhance the supply chain digital landscape. Candidates should hav

The Supply Chain Systems Analyst role will act as one of the core Business Systems and Optimization leads for Andurils Supply Chain team and will support the end-to-end Supply Chain Digital and Process ecosystem. Supply Chain Systems Analyst - 2nd Shift. Scope and deploy a Supply Chain Reporting/KPI

The Supply Chain Systems Analyst role will act as one of the core Business Systems and Optimization leads for Anduril's Supply Chain team and will support the end-to-end Supply Chain Digital and Process ecosystem. Supply Chain Systems Analyst - 2nd Shift. Scope and deploy a Supply Chain Reporting/KP

SAO Finance (A/P) Business Analyst. Duties & Responsibilities: The State Accounting Office (SAO) is seeking a functional Business Analyst professional to join our Financial Systems Division. The preferred candidate must have experience in one or more finance related modules (preferably accounts paya

Title: Senior Business Analyst. We are seeking a Senior Business Analyst with strong technical Human Resource Information Systems (HRIS) knowledge and business analysis skills, including data validation, testing, requirements traceability, training, and general system support skills. Senior Recruite

Job Description Under broad supervision, manages projects through full life cycle from project definition through implementation of project deliverables. Creates collaborative partnership with all internal and external team members to accomplish the deliverables. Background: The State of is implementing a State-based Exchange (SBE), Access, to improve access to affordable, quality health insurance for residents. The Go-live date for the SBE was November 1, 2024. The SBE is being implemented as a new division within the Office of Commissioner of Insurance and Safety Fire (OCI). The goals of Access are to increase competition, innovation, and private sector investment in s market, improve the shopping and enrollment experience for consumers, and reduce the number of uninsured ns. Access is designed to enhance consumer choice by facilitating a more competitive marketplace with s private-sector partners providing innovative solutions for enrollment. Consumers will have the option to shop for, compare, and enroll in qualified health plans (QHPs) and stand-alone dental plans (SADPs) through certified web-brokers and health insurance carriers in addition to the States consumer portal. Access will be the nations first SBE that offers both private - and public-sector enrolment channels for consumers. The State will also certify Navigators and Certified Application Counselors (CACs) to provide consumer assistance. Access is comprised of a number of technology providers, partners, and interfaces. In the current plan, a contracted vendor will implement and maintain the Access Eligibility and Enrollment System as a Software-as-a-Service (SaaS) product. The Eligibility and Enrollment System will have several interfaces with federal and state systems, including the Federal Data Services Hub, the Centers for Medicare & Medicaid Services (CMS), Internal Revenue Service (IRS), and the States Medicaid eligibility system. In addition, the Eligibility and Enrollment System interfaces with health insurance carriers for consumer enrollment information and with private sector partners (e.g., web-brokers) for plan shopping and selection. Access must maintain compliance with HIPAA, PHI, and PII across all vendors and systems. Position Description: The Partner Integration Lead is a member of the SBEs Technology Department and reports to the Partner Integration Manager. The Partner Integration Lead is responsible for analyzing SBEs EDE (Enhanced Direct Enrollment) Partners policies, and participate in inspections and program evaluationsthat integrate with the Access Eligibility & Enrollment System to provide a seamless consumer health insurance shopping experience from application to enrollment. The Project Manager will build a deep knowledge of all aspects of the SBE functions and will collaborate closely with the Bus iness Technical Analyst to identify and meet emerging needs and improvement opportunities. SBE staff, including the Project Manager, are expected to develop working knowledge of federal SBE requirements, reports, policies, systems, and regulations as they apply to the responsibilities of their role. Local candidates only as they will be required to work onsite 3 days per week. Responsibilities: This role manages all aspects of the CMS and EDE Partner-related coordination and activities, including the annual partner Operational Readiness Reviews (ORRs), change management, system testing, insurance carrier backend processes, and partner compliance reviews. The responsibilities of this role include, but are not limited to the following: Program Operations: Support the annual partner application process including application updates, reviews and approvals. Support the technical implementation of the program for partners for Open Enrollment (OE) 2026 go-live on November 1, 2026, and ongoing. Support the annual partner ORRs with support from the Eligibility and Policy Manager and the Information Security Officer. Manage the review and approval of partner consumer QHP applications and technical change requests with support from other SBE staff as needed. Facilitate communication between internal teams, partners, and CMS, acting as the point of contact for project-related inquiries. Maintain detailed records of the partner application process, ORR status, and CMS change requests. Generate regular project status reports and provide updates to senior management on progress, challenges, and solutions. Coordinate reviews and approvals of partner applications, ensuring all necessary documentation and approvals are in place. Work closely with internal teams to manage communications and feedback during the application process. Host regular coordination meetings with cross-functional teams (e.g., Legal, Policy, Operations) to ensure alignment and address any concerns during the application cycle. Monitor CMS changes to their Enhanced Direct Enrollment (EDE) program and SBE requirements and coordinate with the Eligibility and Policy Manager to determine the impact and what changes will be adopted by Access. Direct the required partner documentation updates (e.g., ORR materials, business requirements, technical requirements) and review updates completed by the Partner Integration Analysts. Monitor changes made by CMS to the Enhanced Direct Enrollment (EDE) program and provide feedback to leadership if the same changes should be adopted by Access. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Creating and maintaining comprehensive project documentation Developing detailed project plan(s) and visual tools to track progress Perform risk management to minimize project risks Reporting and escalating to management as needed Coordinating mitigation of project issues that arise Participating in crafting and documenting appropriate responses to major business issues that arise and could significantly impact stakeholders Stakeholder Engagement: Serve as the main point of contact on behalf of the SBE for Center of Medicaid and Medicaid Services (CMS) and all EDE partners & Issuers interactions, including program and technical questions, issues, and coordination with technical vendor(s). Skilled in facilitating meetings, discussions, and brainstorming sessions to drive decisions and outcomes. Meet regularly with the partners to communicate program and policy updates, technical progress, challenges, and mitigation strategies as necessary. Meet with the Technology Director, SBE leadership, and partners to communicate technical program status, progress, timelines, challenges, system issues, and proposed mitigation strategies as needed. Establishing and maintaining relationships with third parties/vendors and business partners Managing relationships with internal clients and all stakeholders Education & Years of Experience: Bachelors degree and at least 6 years of relevant professional experience. Master's degree in a relevant field may be substituted for 2 years of experience. Experience, Knowledge, & Skills: Strong background in managing technology implementation projects. Proficient in project management software (e.g., Microsoft Project, Jira etc).

Job DescriptionSEO Analyst (14967303) Atlanta, GA Experience level: Mid-senior Experience required: 5 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Logistics and Supply Chain Pay rate : Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No Hours:8:00am to 5:00pm Job Summary The SEO Analyst will be responsible for enhancing the company's online presence through executing effective organic on-page and technical SEO strategies. This role involves SEO keyword analysis, generating detailed analytics reports, and optimizing search engine rankings to drive organic traffic. The SEO Analyst requires close collaboration with various teams to ensure SEO efforts are aligned with overall business goals and objectives. Job Duties • Conduct keyword research to identify high-value keywords and phrases (US & International)., • Develop and implement SEO strategies to improve search engine rankings., • Monitor and analyze website performance using analytics tools., • Assess website health and identify technical issues that may impact search engine indexing., • Generate reports on SEO performance and provide insights for improvement., • Research trends and best practices; stay up to date on industry shifts and search engine algorithms., • Collaborate with content strategists, web developers, marketing and business teams to ensure SEO best practices are followed. Other Duties • Identify and work with all impacted groups and functions to move projects forward., • Technical problem-solving and data analysis., • Resolve incidents and problems throughout the information system lifecycle, including classification, prioritization, initiation of action, documentation of root causes, and implementation of remedies. Requirements • Bachelor’s degree preferred, with a focus on marketing, communications, or a related field., • Minimum of three years of experience in SEO or a related field (e.g. agency or client side), • Must: Strong knowledge and deep expertise in SEO best practices, content optimization techniques, tools, and analytics platforms (e.g., Google Analytics, SEMrush, Ahrefs)., • Must: Ability to analyze data, provide actionable insights, and create reports., • Knowledge of Content Management Systems such as AEM., • Strong communication and collaboration skills., • Strong knowledge of SEO best practices and content optimization techniques., • Ability to work collaboratively in a fast-paced, agile, and deadline-driven environment., • Project management experience.

Job Description Job Description The controller is responsible to oversee the financial company result both on legal entity and consolidated view. This function supports sales, marketing and new product development teams on various project calculations and financial topics. The controller will perform gross margin and product cost analysis, understanding manufacturing costs implication on financial statement and providing financial advice to management. Cooperate and assist financial analyst team with month end closing activities with a strong focus on ensuring correctness of posting vs budget. In completion of these processes this position interacts with European headquarter on processes, timeline, standard reporting and proactively implements new tools and financial concepts as needed. • Conduct analysis of monthly result vs prior month/forecast., • Cost center expenses reporting, analysis and preparation of controlling journal entries., • Ensure consistency, clarity, and accuracy in all reporting. Understand and work with complex financial systems., • Prepare monthly results (sales, margin and profitability) on a consolidated view., • Communicate results with senior management showing risks and opportunities., • Perform product cost analysis from different manufacturing locations., • Assist with preparation of new tools and financial concepts., • Bachelor's degree in Accounting, Finance, or Business Administration., • Minimum 5 years successful experience in financial controlling., • Strong analytical skills: ability to interpret complex financial data, develop insights and provide recommendations., • Advanced problem-solving ability: proven ability to identify discrepancies, critical thinking, find solutions, and implement actions to achieve results ., • High attention to detail: the Controller oversees financial statements/ budgets and communicate to headquarter/senior management while ensuring accuracy and identifying potential discrepancies/errors., • Adaptability: be able to adapt to implement technology changes, regulations, shifting business needs while maintaining financial integrity (implementing new reporting or adapting to new business situation, implementing new software,…)., • Communication: strong communication skills essential for guiding and collaborating with teams and all levels of management., • Collaboration: be a team player working with different department to gather all the necessary information to explain/improve financial situation., • Time management: due to the variety of tasks, proven efficiency in time management to ensure deadlines are met (prioritizing organization of tasks/meetings)., • Strong skills in Microsoft Office, particularly Excel and PowerPoint, • Experience with SAP a plus

Job Description The Department of Human Services, Office of Information Technology (OIT) is seeking a qualified candidate for the Sr. Quality Analyst/Accessibility tester position to join the agency based in Atlanta, Duties and Responsibilities: As a Web Accessibility Specialist, you will lead all testing and audit activities using manual and automated accessibility testing tools and assistive technologies. Conduct accessibility testing using a combination of automated tools and manual testing (including testing with assistive technologies) to evaluate the level of conformance to the Web Content Accessibility Guidelines (WCAG) and other applicable standards and regulatory requirements. Create, document, and manage test plans, test cases, and scripts across multiple projects based on software requirements and design documents. Conduct functional, end-to-end, and regression testing of applications to ensure functionality, reliability, and quality. Create and maintain test scripts, standards, guidelines, and playbooks for accessibility testing and development best practices. Document and report defects, issues, and areas of improvement as well as manage and prioritize critical ADA defects. Collaborate with Business Analysts and Clients to understand requirements and provide feedback. Act as a subject matter expert for testing web and mobile applications for accessibility. Participate in system designs, Support, and foster usability testing and research for accessibility. Provide ad-hoc, project-based team training for ADA awareness, implement solutions, and foster innovation through accessibility. Preferred Qualifications: Bachelors degree in computer science, IT, MIS, Engineering, or related fields. 7+ years of experience as a Quality Analyst with demonstrated knowledge of quality assurance methodology and practices. Hands-on experience with automated test tools and test management tools like Jira or GitLab. In-depth, working knowledge of ADA tools and standards for accessibility testing (i.e., WAVE, JAWS, axe, ANDI, and other automated tools or applications). 5+ years of experience in User Acceptance Testing (UAT) methodologies to ensure digital products adhere to enterprise conformance levels (WCAG 2.0, 2.1 level AA) within agile projects. Ability to provide solutions for testers and development teams by applying best practices. Ability to provide direction and lead QA testers. Ability to effectively utilize assistive technologies such as JAWS, NVDA, Voiceover, TalkBack, and other manual and automated testing tools across multiple devices, browsers, and operating systems. Certified Professional in Web Accessibility (CPWA) or Web Accessibility Specialist (WAS) certification. Working knowledge of HTML5 and CSS.

Job Description Use Your Experience To Help Businesses Grow! This position will analyze the data gathered through Global Resources’ Business Survey and consult with individual clients and recommend services that would benefit their business. Global Resources, LLC is the largest full-service business development firm serving small to mid-sized businesses throughout the US. Through the coordinated efforts of our corporate headquarters and field service personnel; Global Resources installs proven methods, systems, controls and incentives to enable business owners and their managers to maintain positive cash flow, control costs, and accelerate the growth of their companies. As a Senior Business Analyst, you will analyze small to medium-sized businesses; determine the financial impact of ownership decision-making, corporate structure, business planning and industry benchmarking. At the conclusion of the analysis, the Senior Business Analyst and the client will decide if it makes sense to move into the implementation phase, utilizing the resources of Global Resources Consulting Services Division. Analysts are given the tools and trained in the skills necessary to accomplish this task. However, successful analysts have attributes that cannot be taught. They are strong, dynamic, confident teachers, communicators and leaders with exceptional understanding and empathy. This position requires 10 years of executive, sales or business ownership experience, analytical skills and the ability to communicate effectively with business owners, senior management and boards of directors. Ideal candidates for this position are individuals who have previously owned their own businesses and/or have held upper management positions for a minimum of five years. This is a full time employee position. A four-year degree is strongly preferred but we will consider candidates with strong business experience. 75%-90% travel-home on weekends. Global Resources offers a comprehensive training program; full benefits pkg. with 401k; this is not a salaried position-this is a fully commissioned employee position with the average first year in the low six figures and higher thereafter. Please forward resume: Equal Opportunity Employer

Job Description SEO Analyst needs (3) three years of experience in SEO or a related field (e.g. agency or client side) SEO Analyst requires: • Strong knowledge and deep expertise in SEO best practices, content optimization techniques, tools, and analytics platforms (e.g., Google Analytics, SEMrush, Ahrefs).

Job Description The SEO Analyst will be responsible for enhancing the company's online presence through executing effective organic on-page and technical SEO strategies. This role involves SEO keyword analysis, generating detailed analytics reports, and optimizing search engine rankings to drive organic traffic. The SEO Analyst requires close collaboration with various teams to ensure SEO efforts are aligned with overall business goals and objectives. Job Duties • Conduct keyword research to identify high-value keywords and phrases (US & International)., • Develop and implement SEO strategies to improve search engine rankings., • Monitor and analyze website performance using analytics tools., • Assess website health and identify technical issues that may impact search engine indexing., • Generate reports on SEO performance and provide insights for improvement., • Research trends and best practices; stay up to date on industry shifts and search engine algorithms., • Collaborate with content strategists, web developers, marketing and business teams to ensure SEO best practices are followed. Other Duties • Identify and work with all impacted groups and functions to move projects forward., • Technical problem-solving and data analysis., • Resolve incidents and problems throughout the information system lifecycle, including classification, prioritization, initiation of action, documentation of root causes, and implementation of remedies. Requirements • Bachelor’s degree preferred, with a focus on marketing, communications, or a related field., • Minimum of three years of experience in SEO or a related field (e.g. agency or client side), • Must: Strong knowledge and deep expertise in SEO best practices, content optimization techniques, tools, and analytics platforms (e.g., Google Analytics, SEMrush, Ahrefs)., • Must: Ability to analyze data, provide actionable insights, and create reports., • Knowledge of Content Management Systems such as AEM., • Strong communication and collaboration skills., • Strong knowledge of SEO best practices and content optimization techniques., • Ability to work collaboratively in a fast-paced, agile, and deadline-driven environment., • Project management experience. Powered by JazzHR v6ILlU4pjJ

Job Description Topsarge Business Solutions, a Temple Texas-based firm, is seeking an experienced on-site Senior Management Analyst provides analytical and program management support to the DHS Federal Protective Service Risk Management Branch, focusing on law enforcement, physical security, and national countermeasures programs. The analyst develops data systems, conducts operational assessments, and drafts reports to enhance FPS mission effectiveness. Key Responsibilities: • Manage project milestones, funding validation, and suspense tracking systems., • Collect, analyze, and report on program data from multiple electronic systems., • Conduct independent research and statistical analysis for special projects., • Develop databases and propose system improvements for efficiency., • Coordinate Facility Security Assessments and related reports., • Bachelor's degree required., • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, SharePoint)., • Strong analytical, communication, and organizational abilities. Security Clearance: Public Trust or as required by DHS. Job Posted by ApplicantPro

Job Description Under direct supervision, maintains and troubleshoots computers, servers, peripherals, and/or applications. Implements consistent procedures and standards for general system maintenance in consultation with the Information Systems staff. Under broad supervision, the QA Tester/Analyst will drive the overall QA planning/tracking and reporting for project(s), as well as execution of test lifecycle deliverables per standard methodology and procedures to ensure successful Test Strategy/plan implementation for the Georgia Dept. of Transportation (). While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Duties/Responsibilities: Experience in testing Custom applications. Experience in testing GIS components. Actively interact with various teams. Create and document test plans, Test Scenarios, test cases, execute tests, analyze results, and report problems and anomalies, all via the lens of business end users Operate in Agile approach to support testing needs. Ensure Testcases are properly formulated, follow QA standards to ensure metrics are working. Work closely and collaboratively with business partners, PMO and Vendor technical delivery teams to understand business requirements Ensure software testing is done on-time and as planned and notify management about bottlenecks and other issues and risks Assist Business subject matter experts and business analysts in the development of UAT test scenarios leveraging test cases Participate in defect triage meetings and demos Report weekly status to Quality Assurance Testing Lead Visa: Permanent Resident (aka Green Card) or US Citizen preferred Local Only - Hybrid Work Schedule Education: Bachelors degree in Computer Science, Business, or similar General Experience: At least Three (3) years of experience with testing in software development projects. Experience in mid-scale or large-scale system development projects (including using test automation, test strategy, developing and executing test scripts and test plans) Ability to prioritize multiple tasks. Strong verbal and written communication skills Able to review and analyze system specifications (e.g. System Requirements, Business Requirements, Design Documents, etc.) Able to perform manual testing and/or automated testing using the supported tools. Identify missing testcases, create new test cases and modify existing testcase for more completed accurate and efficient Test Coverage. Experience in documenting Requirement Traceability Matrices (RTM) and confirming applications are ready for UAT Experience in documenting Test Cases, Test Results Ability to prepare sample data for testing. Skills in System testing, parallel/comparative testing, QA testing, performance and load testing, regression testing, security testing, business continuity/disaster recovery testing, post-go-live testing/validation Experience with mobile device testing is a plus. Analytical mind and skills in troubleshooting, problem-solving, and issue isolation Able to work with cross-functional teams to validate product quality throughout the development life cycle Experience with GitHub, ServiceNow, TFS, JIRA Specialized Experience: Experience in STLC concepts and best practices. Experience in running tests for application functions. Experience with SDLC and agile methodologies. Familiarity with defect management tools (TFS / JIRA) Preferred to have experience with public sector. Preferred training or software testing certifications such as: International Software Testing Qualifications Board Certified Test Engineer (CSTE) Certified Associate in Software Testing (CAST)

Job DescriptionIT Enterprise Business Analyst The IT Enterprise Business Analyst is responsible for gathering and analyzing business requirements, developing and implementing solutions, and testing and deploying new systems. The ideal candidate will have a strong understanding of data governance practices and the ability to create policies and procedures. Responsibilities: • Gather and analyze business requirements, • Develop and implement solutions, • Test and deploy new systems, • Create and maintain data governance policies and procedures, • Work with stakeholders to ensure that solutions meet their needs, • Bachelor's degree in business, computer science, or a related field, • 5+ years of experience as an IT business analyst, • Strong understanding of data governance practices, • Excellent communication and interpersonal skills, • Ability to work independently and as part of a team, • Proficiency in Microsoft Office Suite and various business analysis tools

Uses regular judgement and discretion to collaborate with customers in order to: Understand capability needs; Gather project specifications; Create business cases; Translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabil

A Business Systems Analyst (BSA) gathers, analyzes, and documents business needs, acting as a bridge between stakeholders (users, system owner, etc. Business Systems Analyst Department: ATL - TDE Location: 6000 North Terminal Parkway Atlanta, Georgia 30320 Duration: 6 Months Shift:. They translate c

Description - External Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Trainer working onsite Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! The Revenue Generation Learning & Development team is responsible for elevating sales performance through technical, functional, and behavioral knowledge transfer. Our mission is to continuously improve seller effectiveness by driving training, knowledge management, and performance evaluation initiatives that maximize business impact. What You'll Do The Senior Specialist, Sales Effectiveness & Enablement, plays a critical dual role, serving as both a sales trainer and ROI analyst. This individual will be responsible for driving seller effectiveness through comprehensive training programs while simultaneously evaluating sales interactions to ensure best-in-class quality, compliance, and revenue-driving behaviors. * Onboard and develop high-performing sellers by designing and delivering training programs that accelerate time to proficiency and drive business impact. * Evaluate and enhance sales interactions (calls, emails, digital engagements) to ensure adherence to best practices, compliance, and revenue-generating behaviors. Included, building Revenue-based ROIs to show the real value of the output of the enablement mechanisms. * Provide targeted coaching support and real-time feedback, leveraging sales quality insights to refine seller skills and optimize performance. * Identify and address sales gaps, adjusting training and enablement strategies to improve conversion rates, customer experience, and revenue outcomes. * Collaborate with Global Sales Operations and Client Leadership to align training, quality, and enablement initiatives with revenue goals and seller success metrics. * Maintain and optimize training assets, sales tools, and performance measurement systems to ensure a scalable and data-driven approach to learning. * Contribute to global, strategic projects that enhance sales effectiveness, from onboarding acceleration to advanced skill development for tenured sellers. * Work in partnership with multiple lines of business by analyzing, designing, developing, implementing, and evaluating Sales Enablement initiatives that improve quality, productivity, and sales. What you Bring to the Role * Bachelors degree in a related field preferred or equivalent combination of education and experience. * Multi-lingual Requirement for Latin America (English, Portuguese and/or Spanish) * Sales Training & Coaching: Proven ability to develop and facilitate engaging sales training programs. * Sales Quality Analysis: Experience in monitoring, evaluating, and optimizing sales interactions for improved performance. * Inside Sales & Contact Center Knowledge: Deep understanding of sales dynamics, performance drivers, and revenue growth strategies. * Sales & Performance Tools: Familiarity with LMS, CRM, Quality Monitoring Systems, and Sales Enablement platforms. * Microsoft 365 / Google Workspace: Proficiency in Word, Excel, PowerPoint, Teams, SharePoint, Docs, Sheets, Drive, etc. * Instructional Design & Learning Methodologies: Experience with Bloom’s Taxonomy, action-oriented learning outcomes, and adult learning principles including the AGES Model. What You Can Expect * Ramp Time Acceleration: New hires reach proficiency faster, demonstrating measurable business impact. * Sales Effectiveness Growth: Continuous improvement in seller confidence, conversion rates, and customer experience. * Data-Driven Coaching Support: Training is directly informed by sales quality insights, driving higher performance. * Seamless Collaboration: Alignment between Sales, Quality, Operations, Analytics, and other Enablement teams ensures a holistic approach to seller success. #LI-Onsite Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

Job Description Job Description – Service Desk Analyst Title Service Desk Analyst (Atlanta, GA - Managed Services) Description The Service Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Responsibilities Strategy & Planning • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues., • Alert management to emerging trends in incidents. Acquisition & Deployment • Deploy pre-packaged software using distribution tools and processes as requested by end users., • Assist in software releases and rollouts according to change management best practices. Operational Management • Assisting in providing Level I support when request volumes are high., • Act as an escalation point for advanced or difficult help requests., • Build rapport and elicit problem details from service desk customers., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Escalate incidents with accurate documentation to suitable internal and external teams, when required., • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution., • Use remote tools and diagnostic utilities to aid in troubleshooting., • Research solutions through internal and external knowledgebase as needed., • Identify and learn appropriate software and hardware used and supported by the organization., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Install antivirus software and ensure virus definitions are up to date., • Perform preventative maintenance, including checking and cleaning of workstations and servers, printers, and peripherals., • Test fixes to ensure an incident has been adequately resolved., • Develop knowledge articles and FAQ lists for end users., • Perform post-resolution follow-ups with Level I Analysts as required., • Contribute to Service Desk knowledgebase as needed, • Reinforce SLAs to manage end-user expectations., • Provide suggestions for continual improvement. Position Requirements Formal Education & Certification • College diploma or university degree in the field of computer science and/or 2+ years equivalent work experience., • The following certifications are highly desired, • ITIL Foundation, • Comptia A+, • Comptia Network +, • Google IT Support Professional, • HDI Support Center Analyst (HDI-SCA) Knowledge & Experience • Knowledge of advanced computer hardware, including Apple, Dell, HP, Lenovo, and others as required, • Experience with desktop and server operating systems, including Windows 7+, Windows Server 2012+, and macOS 10+, • Extensive application support experience with Microsoft Office, • Working knowledge of a range of diagnostic utilities, including ManageEngine Desktop Central, • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes., • Exceptional written and oral communication skills., • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills., • Strong documentation skills., • Fluent English language skills. Personal Attributes • Ability to conduct research into a wide range of computing issues is required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly, business-friendly, and technical language., • Highly self-motivated and directed., • Keen attention to detail., • Proven analytical and problem-solving abilities., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment. Work Conditions • Sitting for extended periods of time., • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components., • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Job Description We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: • The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications,, • Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users, • Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager., • Maintain IT assets for distribution as needed, configuration, imaging, etc., • Mentor junior Helpdesk personnel, • Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time, • Maintaining system functionality by testing computer components, • Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills, • Ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed with keen attention to detail., • Proven analytical and problem-solving skills., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment., • Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges, • Excellent verbal and written communication skills, • Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience., • 5+ years of IT Support experience is REQUIRED, • Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required), • Experience in an MSP/IT as a Service environment is HIGHLY desired, • Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite applications, • Advanced knowledge of networking concepts, setup, troubleshooting, and general administration, • Advanced experience with Office 365 – including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more