Southeast Luxury Leathergoods Regional Manager
hace 1 día
Miami
Retail Regional Manager (Florida, DC & Texas) – CONFIDENTIAL Employment Type: Full-Time Location: Florida or Washington, DC (frequent travel across Florida, DC & Texas) Compensation: $165,000.00 annual base salary Position Overview The Retail Regional Manager is responsible for leading store operations across Florida, DC, and Texas to maximize sales, profitability, and customer satisfaction. This role focuses on developing high-performing Store Managers, elevating the client experience, and driving growth through exceptional service and operational excellence. The ideal candidate brings a strong background in luxury or premium retail, multi-unit leadership, and is comfortable traveling extensively across the region. Key Responsibilities • Lead regional initiatives including new store openings, remodels, closures, systems rollouts, and organizational changes., • Monitor retail market trends, customer behaviors, and competitive activity; propose and implement business improvements as needed., • Ensure consistent execution of brand standards, luxury service rituals, and visual merchandising guidelines across all locations., • Oversee daily retail operations and execute plans to maximize sales and profitability across the region., • Achieve regional targets related to net sales, budget, costs, stock management, and staffing., • Identify underperforming locations and implement focused action plans to improve sales, service, and operational efficiency., • Own all aspects of store performance including sales, business planning, product presentation, visual merchandising, inventory control, client service, POS operations, in-store marketing, and team motivation., • Develop store and individual capabilities in retail operations, including POS systems and reporting., • Set clear, measurable KPIs and objectives for store teams and ensure regular performance review against targets., • Review and approve store schedules to align staffing with business needs., • Ensure timely and accurate completion of weekly reporting; for concessions, monitor reconciliation reports to track performance., • Drive clienteling and CRM as a core focus in each store, increasing opt-in, conversion, and customer retention., • Ensure all training is documented, scheduled, and followed up; promote a “train the trainer” culture across the region., • Conduct annual performance reviews for Store Managers and support development plans., • Interview, hire, onboard, and train new employees in partnership with HR and key stakeholders., • Ensure compliance with company policies, labor laws, safety standards, and loss prevention procedures across all locations., • Partner with HR to address employee relations issues, performance management, coaching, corrective action, and retention strategies., • Oversee adherence to e-learning and training programs., • Gather competitor intelligence and share insights as requested., • Plan and execute an effective travel schedule in collaboration with leadership., • BA degree in Business or related field, or equivalent combination of education and experience., • 5+ years of luxury or premium retail experience managing multiple stores, departments, or units, including P&L, inventory, operations, and customer service., • 5+ years of management experience leading teams of 6+ employees, with proven success in coaching, development, and communication., • 3+ years in a customer service–oriented environment., • Experience in a multi-unit environment with strong understanding of retail or hospitality operations and financial reporting., • Experience working with department store concessions and/or multi-channel retail formats preferred., • Demonstrated success managing store openings, remodels, and/or expansions in a luxury or premium retail setting., • Ability to work full-time with flexibility for early mornings, evenings, weekends, and holidays, regularly exceeding 40 hours per week., • Experience in coaching, employee engagement, leadership development, and soft-skills training., • Ability to lead through change and ambiguity, influencing senior store leaders and cross-functional partners., • Strong passion for luxury clients, product, and elevated service., • Collaborative mindset and ability to work effectively across teams and functions., • Client-first mentality with a focus on long-term customer relationships., • Proven sales ability with a strong track record of achieving KPIs and sales targets., • Strong business acumen and data interpretation skills., • High integrity with the ability to lead by example., • Extensive knowledge of retail operations and processes., • Ability to resolve escalated issues and collaborate effectively when needed., • Executive presence with excellent verbal and written communication skills across all levels of the organization., • Sedentary work with occasional lifting up to 10 pounds; frequent sitting with occasional standing and walking., • Travel required approximately 70% of the time across Florida, DC, and Texas.