92 Best call center hiring Jobs in Rochester, New York (May 2026)

Business Office Manager (Senior Living)

11 days ago

Pittsford

Job Description About Discovery Management Group Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing. As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2026. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. Discover Your Purpose with Us at Rittenhouse Pittsford! As Business Office Manager, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day. Your Role: As the Business Office Manager, your role includes managing all business office functions at the community, including billing, payroll, accounts payable, financial reporting, and human resources support. You will serve as a key partner to residents, families, and team members while ensuring accuracy, compliance, and exceptional service. Position Highlights: • Status: FULL TIME, • Schedule: Mon-Fri normal business hours with one-two times per month Manager on Duty requirement on the weekend. Occasionally may need to cover a shift for the Concierge outside of normal business hours., • Location: 159 Sully's Trail Pittsford, NY 14534, • Rate of Pay: $25-$28 hourly, bonus eligible up to 10% of wage What You’ll Do: • Prepare and submit documentation for resident move-ins, move-outs, transfers, and billing changes, • Manage cash controls, deposits, daily cashbooks, and monthly bank reconciliations, • Oversee accounts payable and ensure appropriate assignment of departmental expenses and supporting documentation, • Coordinate payroll, ensuring compliance and timeliness, • Prepare journal entries, maintain sub-schedules for balance sheet accounts, and review monthly financial statements, • Compile management and regulatory reports as requested, • Maintain resident, vendor, team member, and financial files in accordance with established policies, • Interface with residents and families on billing and collection issues, ensuring clear and professional communication, • Support community human resources functions including recruiting, onboarding, orientation, employee paperwork, and file maintenance, • Manage open positions and assist with applicant tracking and job postings, • Support the Executive Director and department managers with financial oversight, reporting, and compliance, • Create and oversee private accounts for Health Center residents/patients, preparing required reports to meet state, local, and federal guidelines, • Ensure confidentiality of sensitive resident and team member information, • Perform other duties as assigned to support overall community operations Qualifications: • Bachelor’s degree in Accounting with at least one year of accounting experience preferred, • Associate’s degree in Accounting with two to three years of related experience considered, • Strong experience in accounts payable, payroll, billing, and financial reporting, • Knowledge of human resources practices and compliance preferred, • Proficiency with Microsoft Office and financial/payroll systems, • Excellent organizational, communication, and problem-solving skills, • Ability to manage multiple priorities in a deadline-driven environment, • Commitment to confidentiality, accuracy, and resident-centered service Why Join Us Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose! Our Culture & Values So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Benefits You’ll Enjoy For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background Screening Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.

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