TD Bank, N.A.
Engineering Delivery Enablement Lead (US)
1 day ago
Mount Laurel
Work Location: Mount Laurel New Jersey United States of America Hours: 40 Pay Details: $110760 - $166400 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs. As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Technology Solutions Job Description: The Engineering Delivery Enablement Lead is accountable for building maintaining and evolving the culture and community of QE Practitioners. The role oversees a team of Quality Engineers and is responsible for coaching on knowledge skills and performance building and evolving the practices capabilities and advising practitioners on their work to ensure solutions are sound. Depth & Scope: • Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required, • Recognized as an expert in their field whose focus is on the coaching and training of practitioners, • People leader with expert knowledge of disciplines and practices in field of expertise, • Deep expertise and knowledge of specific domain or broad range of TD frameworks technology tools best practices processes and procedures as well as broader organization issues, • Proven ability in soft skills people management of large teams, • Provides guidance on the work of practitioners as related to the quality of product(s)/wok being produced delivered & speed of delivery / to market, • Ability to develop colleagues to be masters of their craft in the market around us, • Quickly adapts to customer stakeholder and regulatory needs in collaboration with Platform and Journey teams, • Experienced in the continuous assessment of QE Practitioners and their craft to ensure enterprise practice standards are upheld, • Facilitates and Fosters Practice Community of Interest and use of this practice across the Technology organization, • Contributes to the development of coaching strategies for individuals within their area of expertise, • Provides leadership and guidance to several teams and solves cross department issues, • Participates in the development of business and practice strategies Expert collaborator and is known for bringing diverse teams together to achieve a common goal Education & Experience: • University or Graduate / post graduate degree in Computer Science or related Engineering discipline; or equivalent practical experience, • 10 years of relevant experience in field of specialization Customer Accountabilities: • Focuses is on the development of the Practices talent coaching and training their direct reporting Practitioners and contributes to the development strategies for the Practices people, • Accountable to directly lead team of highly skilled Practitioners in an area of expertise without getting involved in day-to-day activities providing quality assurance on the application of methods and practices owned within the Journeys and/ or Platforms, • Executes on Practice strategy as it relates to introducing tools methodologies and processes across the enterprise, • Provides overall team leadership training coaching development succession recruitment and resource management and ensures on-going performance feedback and assessments occur and development plans exist for each team member, • Engages team with Platform and Journey leads to ensure 2-way feedback of Practitioners occurs, • Accountability to understand the current skills and capabilities within their practice actively working to close gaps that may exist through additional learning coaching supports etc., • Accountable for hiring the best talent growing these colleagues and managing retention, • Acts as an expert or lead innovator and culture change agent for the practice amongst Business Journey and Platform leaders Build and lead an engaged culture of Practitioners that inspires pride and meaningful work Shareholder Accountabilities: • Adheres to enterprise frameworks or methodologies that relate to quality engineering activities, • Ensures respective programs/ policies/practices are well managed meets business needs complies with internal and external requirements and aligns with business priorities, • Collaboratively engages with relevant stakeholders at all levels both internal and external to shift from finding defects to proactively preventing defects, • Actively seeks and supports continuous improvement and automation opportunities within the quality engineering practice, • Conducts meaningful analysis at the functional or enterprise level using data to draw conclusions makes recommendations assesses the effectiveness of programs/ policies/ practices, • Identifies opportunities to minimize cost provides recommendations and/or delivers corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience, • Conducts test assets reviews to ensure adherence to quality standards compliance reusability and ease of maintenance, • Monitors service productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exist, • Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues, • Actively manages relationships within and across various business lines corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements, • Protects the interests of the organization identifies and manages risks and escalates nonstandard high-risk activities as necessary, • Keeps abreast of emerging issues trends and evolving regulatory requirements and assesses potential impacts, • Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: • Cultivates and models the Colleague Promise to support colleague growth and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting wellbeing to represent TDs brand, • Connects the alignment of colleagues contributions with the TD Shared Commitments, • Builds and retains an engaged and diverse team that embraces diversity of thought creativity and curiosity; where every colleague and customer are valued respected and listened to; committed to a common goal and collaborate to move with speed and get things done, • Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity including those from underrepresented communities being actively anti-racist attracting and retaining diverse slate of candidates nurturing mutual respect inclusivity of thought and collaboration to drive successful results, • Sustains identifies strong talent recruits and develops a diverse talent pipeline of qualified workforce to innovate and maximizes individual strengths to lead to a better business outcome, • Enables colleague growth by encouraging colleague development to achieve career and business objectives ensuring timely feedback motivating appreciation and recognition to all colleagues, • Enables a continuous learning culture by proactively seeking listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership, • Fosters an environment that promotes sharing of knowledge information skills and subject matter expertise among the team; ensures timely management and escalation of issues and create opportunities to collaborate with other functions and teams, • Leads your team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility communicating a compelling vision with clarity and empowering colleagues to drive innovation, • Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results, • Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities reinforcing a focus on results that align to One TD, • Fosters a high-performance culture by setting team targets and objectives promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results, • Manages employees in compliance with all human resources policies procedures and guidelines of conduct Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% • Domestic Travel Occasional, • International Travel Never, • Performing sedentary work Continuous, • Performing multiple tasks Continuous, • Operating standard office equipment - Continuous, • Responding quickly to sounds Occasional, • Sitting Continuous, • Standing Occasional, • Walking Occasional, • Moving safely in confined spaces Occasional, • Lifting/Carrying (under 25 lbs.) Occasional, • Lifting/Carrying (over 25 lbs.) Never, • Squatting Occasional, • Bending Occasional, • Kneeling Never, • Crawling Never, • Climbing Never, • Reaching overhead Never, • Reaching forward Occasional, • Pushing Never, • Pulling Never, • Twisting Never, • Concentrating for long periods of time Continuous, • Applying common sense to deal with problems involving standardized situations Continuous, • Reading writing and comprehending instructions Continuous, • Adding subtracting multiplying and dividing Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Preferred Qualifications: • 10 years of demonstrated experience partnering with QE API and DevOps teams to drive delivery governance intake prioritization and workforce/vendor optimization, • 10 years of hands-on experience with design and embed enterprise-wide processes frameworks and tooling standards to improve consistency and scale, • 10 years of proven leadership with actionable insights through KPI/OKR-aligned reporting and executive dashboards, • 10 years of experience supporting audit readiness and compliance ensuring delivery practices meet regulatory requirements, • 7 years of experience leading maturity uplift initiatives benchmark capabilities and track value realization through ROI/TCO models, • 7 years of experience enabling cross-functional alignment and acting as a trusted partner in delivering scalable engineering outcomes Who We Are: TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues. TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. ___ Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Work Location: Mount Laurel New Jersey United States of America Hours: 40 Pay Details: $110760 - $166400 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs. As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Technology Solutions Job Description: The Engineering Delivery Enablement Lead is accountable for building maintaining and evolving the culture and community of QE Practitioners. The role oversees a team of Quality Engineers and is responsible for coaching on knowledge skills and performance building and evolving the practices capabilities and advising practitioners on their work to ensure solutions are sound. Depth & Scope: • Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required, • Recognized as an expert in their field whose focus is on the coaching and training of practitioners, • People leader with expert knowledge of disciplines and practices in field of expertise, • Deep expertise and knowledge of specific domain or broad range of TD frameworks technology tools best practices processes and procedures as well as broader organization issues, • Proven ability in soft skills people management of large teams, • Provides guidance on the work of practitioners as related to the quality of product(s)/wok being produced delivered & speed of delivery / to market, • Ability to develop colleagues to be masters of their craft in the market around us, • Quickly adapts to customer stakeholder and regulatory needs in collaboration with Platform and Journey teams, • Experienced in the continuous assessment of QE Practitioners and their craft to ensure enterprise practice standards are upheld, • Facilitates and Fosters Practice Community of Interest and use of this practice across the Technology organization, • Contributes to the development of coaching strategies for individuals within their area of expertise, • Provides leadership and guidance to several teams and solves cross department issues, • Participates in the development of business and practice strategies Expert collaborator and is known for bringing diverse teams together to achieve a common goal Education & Experience: • University or Graduate / post graduate degree in Computer Science or related Engineering discipline; or equivalent practical experience, • 10 years of relevant experience in field of specialization Customer Accountabilities: • Focuses is on the development of the Practices talent coaching and training their direct reporting Practitioners and contributes to the development strategies for the Practices people, • Accountable to directly lead team of highly skilled Practitioners in an area of expertise without getting involved in day-to-day activities providing quality assurance on the application of methods and practices owned within the Journeys and/ or Platforms, • Executes on Practice strategy as it relates to introducing tools methodologies and processes across the enterprise, • Provides overall team leadership training coaching development succession recruitment and resource management and ensures on-going performance feedback and assessments occur and development plans exist for each team member, • Engages team with Platform and Journey leads to ensure 2-way feedback of Practitioners occurs, • Accountability to understand the current skills and capabilities within their practice actively working to close gaps that may exist through additional learning coaching supports etc., • Accountable for hiring the best talent growing these colleagues and managing retention, • Acts as an expert or lead innovator and culture change agent for the practice amongst Business Journey and Platform leaders Build and lead an engaged culture of Practitioners that inspires pride and meaningful work Shareholder Accountabilities: • Adheres to enterprise frameworks or methodologies that relate to quality engineering activities, • Ensures respective programs/ policies/practices are well managed meets business needs complies with internal and external requirements and aligns with business priorities, • Collaboratively engages with relevant stakeholders at all levels both internal and external to shift from finding defects to proactively preventing defects, • Actively seeks and supports continuous improvement and automation opportunities within the quality engineering practice, • Conducts meaningful analysis at the functional or enterprise level using data to draw conclusions makes recommendations assesses the effectiveness of programs/ policies/ practices, • Identifies opportunities to minimize cost provides recommendations and/or delivers corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience, • Conducts test assets reviews to ensure adherence to quality standards compliance reusability and ease of maintenance, • Monitors service productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exist, • Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues, • Actively manages relationships within and across various business lines corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements, • Protects the interests of the organization identifies and manages risks and escalates nonstandard high-risk activities as necessary, • Keeps abreast of emerging issues trends and evolving regulatory requirements and assesses potential impacts, • Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: • Cultivates and models the Colleague Promise to support colleague growth and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting wellbeing to represent TDs brand, • Connects the alignment of colleagues contributions with the TD Shared Commitments, • Builds and retains an engaged and diverse team that embraces diversity of thought creativity and curiosity; where every colleague and customer are valued respected and listened to; committed to a common goal and collaborate to move with speed and get things done, • Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity including those from underrepresented communities being actively anti-racist attracting and retaining diverse slate of candidates nurturing mutual respect inclusivity of thought and collaboration to drive successful results, • Sustains identifies strong talent recruits and develops a diverse talent pipeline of qualified workforce to innovate and maximizes individual strengths to lead to a better business outcome, • Enables colleague growth by encouraging colleague development to achieve career and business objectives ensuring timely feedback motivating appreciation and recognition to all colleagues, • Enables a continuous learning culture by proactively seeking listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership, • Fosters an environment that promotes sharing of knowledge information skills and subject matter expertise among the team; ensures timely management and escalation of issues and create opportunities to collaborate with other functions and teams, • Leads your team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility communicating a compelling vision with clarity and empowering colleagues to drive innovation, • Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results, • Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities reinforcing a focus on results that align to One TD, • Fosters a high-performance culture by setting team targets and objectives promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results, • Manages employees in compliance with all human resources policies procedures and guidelines of conduct Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% • Domestic Travel Occasional, • International Travel Never, • Performing sedentary work Continuous, • Performing multiple tasks Continuous, • Operating standard office equipment - Continuous, • Responding quickly to sounds Occasional, • Sitting Continuous, • Standing Occasional, • Walking Occasional, • Moving safely in confined spaces Occasional, • Lifting/Carrying (under 25 lbs.) Occasional, • Lifting/Carrying (over 25 lbs.) Never, • Squatting Occasional, • Bending Occasional, • Kneeling Never, • Crawling Never, • Climbing Never, • Reaching overhead Never, • Reaching forward Occasional, • Pushing Never, • Pulling Never, • Twisting Never, • Concentrating for long periods of time Continuous, • Applying common sense to deal with problems involving standardized situations Continuous, • Reading writing and comprehending instructions Continuous, • Adding subtracting multiplying and dividing Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Preferred Qualifications: • 10 years of demonstrated experience partnering with QE API and DevOps teams to drive delivery governance intake prioritization and workforce/vendor optimization, • 10 years of hands-on experience with design and embed enterprise-wide processes frameworks and tooling standards to improve consistency and scale, • 10 years of proven leadership with actionable insights through KPI/OKR-aligned reporting and executive dashboards, • 10 years of experience supporting audit readiness and compliance ensuring delivery practices meet regulatory requirements, • 7 years of experience leading maturity uplift initiatives benchmark capabilities and track value realization through ROI/TCO models, • 7 years of experience enabling cross-functional alignment and acting as a trusted partner in delivering scalable engineering outcomes Who We Are: TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues. TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition.