Port Saint Lucie
Job Description Job Description-Team Member: Job Overview: As a Team Member at Twistee Treat PSL you will be responsible for providing exceptional customer service by taking orders, processing transactions, and serving delicious ice cream treats to our patrons. You will play a key role in creating a positive and memorable experience for customers while maintaining a clean and organized environment. Responsibilities: 1. Greeting Customers: Welcome customers with a friendly smile and enthusiastic attitude. Engaging with them to provide recommendations and answer any questions about menu items and specials., 2. Taking Orders: Accurately take customer orders for ice cream cones, sundaes, milkshakes, and other menu items, ensuring accuracy in flavor choices, toppings, and portion sizes., 3. Processing Transactions: Operate cash registers or point-of-sale (POS) systems to process customer payments, including cash, and credit/debit cards payments. Provide accurate change and receipts as needed., 4. Serving Ice Cream: Prepare and serve ice cream treats according to TT specifications and customer preferences, ensuring the correct flavors, toppings, and presentation. Handle food items with care and maintain cleanliness and hygiene standards., 5. Upselling and Promotion: Suggest additional items such as specialty toppings, waffle cones, or dessert options to enhance the customer experience and increase sales. Inform customers about any ongoing promotions or loyalty programs., 6. Maintaining Cleanliness: Keep the cashier area, serving counter, and outdoor dining area clean and organized at all times, including wiping down surfaces, restocking supplies, and disposing of waste properly., 7. Food Preparation: Basic food preparation tasks, such as dispensing ice cream, preparing toppings, and assembling orders to ensure smooth workflow and prompt service., 8. Handling Customer Inquiries: Address customer inquiries and concerns promptly and professionally, providing information about menu items, ingredients, allergens, and dietary restrictions as needed., 9. Adhering to Safety Standards: Follow health and safety regulations, sanitation practices, and food handling procedures to maintain a safe and hygienic environment for customers and staff members., 10. Team Collaboration: Work collaboratively with other team members, including cashiers/ servers, Team Leaders and Management to ensure efficient operations and exceptional customer satisfaction. Additional Duties: · Make ice cream products to TT menu & Cue Cards · Keep ice cream machine and toppings filled. · Restock paper products (napkins, cups, lids, paper towels, spoons, straws) · Clean equipment, counters, walls, floors · Have knowledge of the products on the menu · Help complete opening and closing procedures per checklists · Rotate stock and put orders away when delivered · Help keep property clean; o Pick up trash o Clean up spills o Wipe down sides & lids of trash cans o Leaf blow when needed o Clean tables/bench o Clean the bathroom o Clean the windows o Clean menu boards o Take dirty rags out at the end of the night o Take out trash · Notify the Team Leader or Manager of any issues as soon as they arise. Other Duties as required. Qualifications: • Previous experience in customer service, preferably in a food service or retail environment is an asset, but not mandatory., • Excellent communication and interpersonal skills, with a positive and friendly demeanor., • Ability to work efficiently in a fast-paced environment and multitask effectively., • Basic math skills for processing transactions and handling cash., • Flexibility to work evenings, weekends, and holidays as required., • Willingness to learn and adhere to company policies and procedures. Company DescriptionSoft Ice Cream Store with Drive ThroughSoft Ice Cream Store with Drive Through