Host / To Go Specialist
1 day ago
Port Saint Lucie
Job DescriptionEssential Duties and Responsibilities The essential functions include, but are not limited to the following: Front of the House • Suggesting new menu items from our limited time offerings., • Cleaning, completing side work, and organizing supplies as needed., • Proactively assisting other team members without being asked., • Providing total guest satisfaction., • Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus., • Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day., • Keeps hostess area stocked and clean, e.g., to-go items and bakery products., • Handles incoming telephone calls immediately and takes to go orders as appropriate., • Maintains proper supply of clean menus., • Periodically supplies customers with initial beverage suggestions and provides beverage order and refills., • Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received., • Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately., • Busses and cleans guest tables in the dining room., • Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware. Back of the House • Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments., • Complete the sign off process on all To-Go receipts., • Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays., • Prepare drinks for the waitstaff to help improve Speed of Service and table turns., • Cleaning, completing side work, and organizing supplies as needed., • Performing other work-related duties as assignedMinimum Qualifications (Knowledge, Skills, and Abilities), • Superior Customer Service Skills, • Superior Communication Skills, • Must be able to read and write in the English command, • Must have good mathematical skills, • Must have the dexterity to manage a cash box, • Must be a multi-tasker to manage numerous of task simultaneous, • Must be organized and detailed