Vice President, Portfolio Operations
7 days ago
Los Angeles
Proper Hospitality is seeking a Vice President, Portfolio Operations to join our corporate team in Los Angeles. Position Overview The Vice President, Portfolio Operations is the senior operating leader accountable for portfolio wide hotel performance. This role has direct ownership of the Collective hotels and portfolio level operating authority across Proper and By Proper, ensuring consistent execution, strong GM performance, and disciplined delivery of results. This role owns operating outcomes, not operating infrastructure. Core Responsibilities Collective Hotels, Direct Ownership • Directly manage and develop all Collective hotel General Managers, • Own Collective portfolio P&L performance and operating results, • Serve as primary owner facing executive for Collective assets, • Lead stabilization, turnaround, and recovery efforts, • Set expectations, enforce standards, and make GM and senior leadership changes decisively Portfolio Oversight, Proper and By Proper • Hold portfolio level accountability for Proper and By Proper operating performance, • Ensure consistent execution of brand, guest experience, and operating standards, • Intervene directly when execution, culture, or results deteriorate, • Provide operating leadership during critical moments including openings, disruptions, or major initiatives GM Leadership and Talent Outcomes • Own GM performance outcomes across the portfolio, • Coach, develop, and retain high performing operators, • Address underperformance quickly and decisively, • Build succession depth and reduce key person risk Cross Functional Operating Leadership • Partner with Finance, Commercial, HR, Culinary, Brand, and the SVP of F&B to ensure operating plans are executable, • Align operational capacity with revenue, marketing, and growth initiatives, • Serve as final operational decision maker during escalations and crises Execution and Results Focus • Translate enterprise priorities into clear operating expectations, • Ensure properties deliver results aligned with financial, guest experience, and brand objectives, • Hold leaders accountable for outcomes, not effort Outcome Accountability The Vice President, Portfolio Operations is accountable for: • Portfolio operating performance and execution quality, • Collective hotel financial and operating results, • GM performance, retention, and succession readiness, • Owner confidence and credibility across the Collective, • Timely and effective response to operational risks and escalations Boundaries of the Role • Does not own enterprise operating systems or SOP architecture, • Does not manage corporate process or cadence, • Does not serve as a staff or coordination role, • Authority is derived from ownership of outcomes Profile and Experience • 12 to 15 plus years senior hotel operations experience, • Proven multi unit leadership with direct GM accountability, • Demonstrated P&L ownership, • Strong owner facing credibility, • Experience operating complex, mixed quality, or turnaround portfolios, • Decisive leadership style with low tolerance for sustained underperformance, • Comfortable operating as second in command without ego Reporting Line • Reports to COO; direct reports include Collective Hotel General Managers Salary • $250,000-275,000 base + bonus Proper Perks & Benefits Compensation & Recognition • Competitive Salary + Bonus: Rewarding exceptional talent and performance across all levels., • Recognition Programs: Celebrating achievements big and small through company-wide appreciation and milestone rewards., • Annual Performance Reviews: Regular opportunities for feedback, growth, and advancement. Culture of Growth & Belonging • Culture of Growth: A collaborative, design-forward environment that values creativity, intelligence, and curiosity — where learning and excellence are a daily practice., • Guided Skills Development: Access to training, leadership programs, mentorship, and cross-property mobility to encourage achievement and discovery., • Diversity, Equity, Inclusion & Belonging: We honor individuality while fostering a culture of respect and belonging across all teams., • Community Engagement: Opportunities to give back through local volunteerism, sustainability, and charitable partnerships. Health & Wellness • Comprehensive Health Coverage: Medical, dental, and vision plans through Aetna, designed to fit a range of personal and family needs., • Wellness Access: Company-subsidized memberships with Equinox and ClassPass, plus wellbeing workshops and mental health resources., • Employee Assistance Program (EAP): Confidential support for emotional wellbeing, financial planning, and life management through Unum. Time Off & Flexibility • Paid Time Off: Flexible PTO plus 11 paid holidays each year for corporate team members., • Paid Parental Leave: Paid time off for eligible employees welcoming a new child through birth, adoption, or foster placement., • Flexible Work Practices: Hybrid schedules for eligible roles and an emphasis on work-life balance. Financial Wellbeing & Core Protections • 401(k) Program: Company match of 50% of employee deferrals, up to the first 4% of eligible compensation., • Employer-Paid Life & Disability Insurance: Core protections with optional additional coverage., • Financial Education: Access to planning tools and workshops to support long-term stability and growth. Lifestyle & Travel Perks • Hotel Stay Benefits: 75% off BAR (floor of $100) across the Proper portfolio., • Design Hotels Partnership: 50% off participating Marriott Design Hotels., • Dining Discounts: 75% off food & beverage at all Proper Hospitality outlets., • Lifestyle Perks: Complimentary or subsidized parking, cell phone reimbursement, and exclusive hospitality and retail discounts. Why Join Proper Hospitality At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.