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  • Guest Experience Manager
    Guest Experience Manager
    6 hours ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • Sr. Manager, Category & Commercial Strategy
    Sr. Manager, Category & Commercial Strategy
    2 hours ago
    $115000–$140000 yearly
    Full-time
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Senior Manager, Category Commercial Strategy. This is a great opportunity for an experienced individual to work closely with the growing team of Van Leeuwen Ice Cream as the company embarks on its next stage of accelerated growth across retail brick and mortar and CPG. The ideal candidate is someone who is data-driven, CPG savvy, and can thrive in a fast-paced environment (and loves ice cream!). The Senior Manager, Category Commercial Strategy will bridge strategy and execution across category, pricing and in-market activation. This role is the commercial architect of how we win at shelf. The role will own the development and execution of best-in-class category, pricing, promotion and merchandising strategies that drive velocity, profitable growth, and retailer alignment across all channels of trade. The role will work cross functionally among Sales, Marketing, Finance and Customers to ensure we win at shelf and online. This role can be and based anywhere in the United States. Strong preference would be candidates based in markets where VL has retail outlets (CA, CO, TX, IL, FL, GA, NC, TN, PA, NJ, NYC, CT or MA). Job Responsibilities • Key Outputs:, • Key Outputs:, • Key Outputs: Job Requirements • 6 to 10+ years in Category management (CPG) and Trade marketing / shopper marketing, • Experience with Frozen or perimeter categories, distributor environments (UNFI, KeHE), and high-growth emerging brands, • Proven record of crafting comprehensive storytelling to be used in retailer sell-in, • Comfortable with imperfect data environments, building resources and tools from scratch and ability to pivot and adjust quickly, • Ability to sustain high accuracy and work performance, • Technical aptitude and ability to quickly learn new applications, • Ability to work independently as well as collaboratively, self-prioritizing work load in a fast paced, team-oriented work environment, • Strong comprehension and problem-solving skills, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $115,000.00 - $140,000.00 annual compensation depending on experience, paid weekly Eligible for annual 10% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Yearly Performance Reviews, • Paid one month sabbatical (eligible after 4 years of continued employment) Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $115,000---$140,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Area Manager
    Area Manager
    8 hours ago
    $90000–$110000 yearly
    Full-time
    New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Area Managers to grow with us! This is a unique opportunity to work for a people-centric company that will develop you internally. At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success . If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. How You'll Impact The Area Manager is responsible for leading, managing and developing our restaurant management teams and team members to ensure delivery of superior service and product, as well as both employee and guest satisfaction. This position is also responsible for the overall financial performance for their area's restaurant operations, including sales growth and maximizing profits by meeting budgets for food, labor costs and other controllable costs. The right person for this role is a proven leader and operator, familiar with high growth environments, skilled at managing a PL, is an excellent communicator, sets a high bar for themselves, and is adept at developing talent. What You'll Do • Responsible for multi-unit operational and financial health, • Supervises their area's General Managers and assists them with:, • Coaching, developing and mentoring their managers and team members, • Driving 4-wall EBITDA while elevating the employee and guest experience through multiple consumer channels, • Building a bench and rolling out succession planning and growth initiatives, • Developing and maintaining an employee-oriented and guest-focused organizational culture emphasizing continuous improvement, high performance, collaboration, teamwork, and process improvements, • Interviewing, hiring, onboarding and training of all restaurant positions, • Responding quickly to changing market conditions and revising strategies accordingly, • Validating compliance with operational initiatives through auditing, training and performance management of their teams, • Jumping into hands-on execution within our restaurants to plug holes and staffing gaps as needed, • Partner with the Human Resources Business Partner to set clear expectations, follows up and creates a culture of accountability for their restaurant operations teams, • Forecasts and monitors expenses of their General Managers to ensure company goals are met on a weekly, monthly and yearly basis, • Ensures the operations are in compliance with all applicable national, state, and local regulations and laws, • Responsible for reviewing and approving weekly payroll for their assigned stores, • Performs other related duties, tasks, and responsibilities as required, assigned, and directed Who You Are • 7+ years of restaurant management/leadership operations experience, • Experience with senior operations management across multiple states, • Bachelor's Degree or higher, • Strong project management, analytical and problem-solving skills, • Superior interpersonal skills and ability to earn trust and respect from colleagues, • Exceptional financial acumen, • Thrives in a constantly evolving, fast-paced environment You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay and a bonus plan to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits and phone reimbursement to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve Growth opportunities at every level --- we invest in developing leaders from within EEO STATEMENT Naya is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

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  • Director of Operations Innovation
    Director of Operations Innovation
    19 hours ago
    $130000–$180000 yearly
    Full-time
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Director of Operations Innovation, based out of New York City. This is a great opportunity for a highly experienced individual to work with the greater retail operations team at Van Leeuwen Ice Cream as the company embarks on its next stage of growth. The ideal candidate is someone who is passionate about operations, a strong and effective communicator, highly analytical, and can thrive in a fast-paced environment (and loves ice cream!). As an Operations Innovation Director, you are the voice and representative of our scoop shops at Headquarters and are responsible for driving flawless operations execution. You will be responsible for simplifying, streamlining, and enhancing store processes, systems, and technology, while ensuring that we continue to innovate and improve. This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model and be in office at least two to three days a week. Job Responsibilities • OPERATIONS INNOVATION, • FOUNDATIONAL OPERATIONS, • CHANGE MANAGEMENT, • NEW STORE OPENINGS Job Requirements • 6+ years professional experience in an operations, strategy, or consulting role (preferably in the food/retail space, but not required), • You are an enthusiastic problem solver, who enjoys diving into operational complexities to evaluate business needs and test potential solutions, • You have a strong instinct and passion for operations and people, • You have an enthusiasm for thinking differently, tackling complex problems, and identifying new ways of doing things, • Strong ability to make a business case and influence decision making, leveraging data, analytics, presentations, etc., • Experience leveraging systems and data to drive business needs, • Ability to work evenings and weekends as required, • Ability to travel as required (up to 50% of time, depending on season), • Ability to work in the field as required, • Proficiency in MS Office and Google-suite tools, • Excellent communication and problem-solving skills, • Excellent organizational skills, • Ability to multitask, • Strong attention to detail, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $130,000 - $180,000 annual compensation depending on experience, paid weekly Eligible for annual 20% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Paid one month sabbatical (eligible after 4 years of continued employment), • Yearly Performance Reviews Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $130,000---$180,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Menu Systems Manager
    Menu Systems Manager
    5 days ago
    $95000–$115000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Menu Systems Manager is responsible for building, maintaining, and optimizing NAYA's menu architecture across all ordering platforms---POS, digital channels, and third-party delivery. This role ensures that guests have a consistent, accurate, and intuitive experience no matter how they choose to place their orders. You will oversee integrations between ordering, payment, and fulfillment tools; manage menu-related data accuracy; lead testing for new items and system updates; and partner cross-functionally to support flawless rollouts. You'll be the person who sees the menu as a system, not a set of disconnected items---someone who is highly organized, deeply detail-oriented, and passionate about creating operational excellence through clean, scalable menu design. How You'll Impact • Deliver a seamless ordering experience for guests across in-store, digital, and delivery channels through clean, consistent menu architecture., • Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations., • Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution., • Enable flawless launches of new menu items, system updates, and new restaurant openings. What You'll Do Menu Architecture Configuration • Configure, maintain, and optimize NAYA's menu across all ordering platforms including POS, digital ordering, and third-party delivery partners., • Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy., • Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts. Systems Integration Data Accuracy • Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting., • Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence. Testing, Launches QA • Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go-live., • Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks., • Onboard new restaurant locations into all menu systems with accuracy and consistency. Cross-Functional Collaboration • Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams., • Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines., • Serve as a subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting. What you Bring • Bachelor's degree preferred---ideally in Information Systems, Hospitality, or a related field., • 3--5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment., • 5+ years of experience in restaurant operations, technology, or systems enablement roles., • Proven experience managing cross-channel menu integrations using tools such as Toast, Lunchbox, Checkmate, and On Line Ordering Systems., • Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives., • Strong analytical, organizational, and communication skills. A mindset that is: • Highly detail-oriented, • Exceptionally organized, • Able to see the menu as a cohesive system---not a collection of parts, • Passion for improving guest and team experience through streamlined systems and thoughtful design., • Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.

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  • Art Director, Content
    Art Director, Content
    5 hours ago
    Full-time
    New York

    About Us At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... As Blank Street scales (new markets, more product launches, higher expectations), we need someone who can help us see our content ambitions to fruition. As Senior Art Director, Content, you will own the art direction of Blank Street's social and content channels. That means defining how the brand looks and feels day to day, in motion, across platforms. This is not a role for someone who just reacts to trends or executes briefs. You're here to set the bar, build a point of view, and make sure everything we publish actually feels like Blank Street. If done well, this role quietly but meaningfully changes how the brand is perceived. What You'll Own • Pushing the work forward creatively while protecting the integrity of the brand., • The art direction and visual standards of Blank Street's social and content channels., • The creative direction, feedback, and development of the content team., • The evolution of our social look and feel into a coherent, scalable system., • Insights, reporting, and creative reviews that inform what we make next., • Creative partnership with producers, creators, and marketers to deliver work that feels intentional and elevated. Who We're Looking For • Strong taste and a clear, defensible creative POV., • Proven experience leading and developing creative teams., • Deep understanding of social as a creative medium, not just a marketing channel., • Comfortable owning insights and performance reporting and translating them into creative direction., • High standards for craft, clarity, and how work lands in the world. Requirements • 7--10+ years of experience in art direction, content, or brand creative roles, with clear ownership of social or digital content., • Demonstrated experience leading and developing creative teams, not just managing projects., • Strong portfolio showing a consistent visual POV, high craft, and social-first thinking. Benefits \& Perks • $120,000 - $140,000 annual base salary, • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Director, National Accounts
    Director, National Accounts
    7 hours ago
    $160000–$200000 yearly
    Full-time
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Director of National Accounts. This is a great opportunity for an experienced individual to work closely with the growing team of Van Leeuwen Ice Cream as the company embarks on its next stage of accelerated growth across retail brick and mortar and CPG. We are seeking a high-impact Director of National Accounts to lead and grow key retail partnerships across our expanding CPG business. This role is responsible for delivering top-line growth, strengthening customer relationships, and executing best-in-class joint business plans across strategic national accounts. This leader thrives in a fast-paced, entrepreneurial environment and brings a strong track record of scaling emerging brands within frozen, refrigerated, or perimeter categories, with a deep understanding of natural and "better-for-you" consumers and customers. This role can be and based anywhere in the United States. Strong preference would be candidates based in markets where VL has retail outlets (CA, CO, TX, IL, FL, GA, DC, NC, TN, PA, NJ, NYC, CT or MA). Job Responsibilities Customer Leadership Growth • Develop and execute joint business plans (JBPs) aligned with company growth targets, • Identify and unlock distribution opportunities, including new items, sets, and channels, • Drive velocity through pricing, promotion, merchandising, and assortment optimization Strategic Account Management • Build and maintain senior-level relationships with key retail partners, • Serve as the voice of the customer internally and influence cross-functional priorities, • Lead line reviews, innovation sell-in, and strategic customer planning cycles, • Navigate complex customer structures across direct and distributor-serviced accounts Revenue Management Trade Optimization • Partner with internal teams to develop pricing architecture (EDLP + promotional strategy), • Manage trade spend to maximize ROI, improve margins, and drive sustainable growth, • Analyze performance (shipment, scan, profitability) and adjust plans accordingly Execution Excellence • Ensure flawless execution across item setup, promotion planning, and in-store activation, • Collaborate with brokers and distributor partners (e.g., UNFI, KeHE) to drive execution, • Monitor and resolve customer issues including deductions, service levels, and supply alignment Cross-Functional Leadership • Partner closely with Marketing, Supply Chain, Finance, and Category/Trade teams, • Provide input into innovation pipeline based on customer and consumer insights Job Requirements • 10 to 15+ years of CPG sales experience, with increasing responsibility in national accounts, • Proven success managing top-tier retailers (e.g., Whole Foods, Target, Kroger, Sprouts, etc.), • Experience in frozen, refrigerated, or perimeter categories strongly preferred, • Background in natural, premium, or better-for-you brands highly desirable, • Experience in both emerging/growth-stage brands and scaled organizations is a plus, • Excellent communication and problem-solving skills, • Deep understanding of distribution, velocity drivers, and retail economics, • Experience working with distributors and broker networks, • Analytical mindset with ability to translate data into action, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $160,000 - $200,000 annual compensation depending on experience, weekly pay Eligible for annual 25% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Yearly Performance Reviews, • Paid one month sabbatical (eligible after 4 years of continued employment) Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $160,000---$200,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Head of Social
    Head of Social
    7 hours ago
    Full-time
    New York

    About Us At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary... As Blank Street scales, we need someone who can own not just how our content looks, but what it stands for. As our Head of Social, you will define the creative POV across our social channels and ensure that what we publish builds long-term brand equity, not just short-term noise. Reporting into our Global Creative Director, you'll partner closely with US UK Marketing to shape a cohesive, scalable content system that reflects who we are as a brand, and protect that standard as we grow. What You'll Own • Define and evolve the creative POV across all social platforms., • Build a clear content framework that balances brand storytelling, product education, and campaign support., • Lead and develop members of the content team, raising the bar for craft and clarity., • Partner cross-functionally with Marketing to translate campaign goals into brand-led executions., • Establish a scalable visual and editorial system that can grow with the business., • Own insights and reporting in partnership with Marketing, using data to inform creative decisions without diluting brand integrity. Who We're Looking For • A strong creative leader with a distinct, defensible point of view., • Experience owning social strategy and creative direction at a high-growth lifestyle, fashion, or beauty brand., • Comfortable presenting to senior stakeholders and advocating for brand-first thinking., • Experienced in building systems, not just campaigns., • Deep understanding of how social platforms shape brand perception., • High standards for taste, clarity, and cultural relevance. Requirements • 8--10+ years in creative, brand, or social leadership roles., • Clear ownership of a social channel or brand ecosystem., • Experience managing and developing creative talent., • Portfolio demonstrating both aesthetic strength and strategic thinking. Benefits \& Perks • $120,000 - $140,000 annual base salary, • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Guest Experience Specialist
    Guest Experience Specialist
    5 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Restaurant General Manager
    Restaurant General Manager
    5 days ago
    $65000–$75000 yearly
    Full-time
    Manhattan, New York

    General Manager Sophie's Cuban Cuisine Reports to: Director of Operations / Chief Operating Officer About the Role At Sophie’s Cuban Cuisine, we’re built on culture, tradition, and hospitality. For nearly 30 years, our family-founded, woman-led brand has delivered authentic Cuban flavors with warmth, consistency, and pride. As a General Manager, you are the leader of your restaurant—responsible for driving daily operations, building a strong team culture, and delivering exceptional guest experiences. You lead from the front, set the tone on the floor, and balance hands-on execution with strategic thinking. This role is for someone who takes ownership, leads with hospitality, and is passionate about developing people and growing a business. Compensation & Perks • Salary: $65,000 – $70,000, • A meal on us, with every shift, • Opportunity to grow within a company that promotes from within, • Clear growth path to roles such as District Manager and Director of Operations Key Responsibilities Team Leadership & Development • Recruit, hire, and develop team members aligned with Sophie’s culture, • Create and manage schedules based on sales and labor targets, • Provide real-time coaching and performance feedback, • Build a strong team environment rooted in accountability and respect, • Lead a guest-first culture rooted in warmth and attentiveness, • Resolve guest concerns with professionalism and care, • Ensure consistency across all channels: in-store, takeout, delivery, and catering, • Own and manage store P&L, • Monitor labor, food cost, and operational expenses, • Manage inventory, ordering, and vendor relationships, • Maintain proper cash handling and reporting procedures Operations Excellence • Ensure all opening, mid-shift, and closing procedures are followed, • Maintain DOH compliance, cleanliness, and food safety standards, • Oversee order accuracy, food quality, and speed of service, • Lead from the floor during peak hours, • Conduct daily huddles and ongoing team communication, • Develop assistant managers and future leaders, • Make informed decisions, balancing guest experience and operations Brand Growth & Community • Represent Sophie’s Cuban within the local community, • Monitor and respond to guest reviews, • Support local marketing and promotional initiatives Qualifications • 5+ years of experience as a GM or Assistant GM in a high-volume restaurant, • Strong leadership, communication, and hospitality mindset, • Solid understanding of restaurant financials (P&L, labor, COGS), • Fluent in English (Spanish strongly preferred), • Experience with POS systems (Toast preferred), • ServSafe certified (or willing to obtain within 30 days), • Ability to lead in a fast-paced, high-volume environment Availability • Must have open availability, including nights, weekends, and some holidays Work Environment This is a hands-on leadership role. You will spend the majority of your time on the floor leading your team, supporting service, and ensuring operations run smoothly. This role requires long periods on your feet and the ability to perform in a fast-paced environment. Why Sophie’s Cuban? At Sophie’s, we treat our team like family. We believe in promoting from within, investing in our people, and building careers—not just jobs. If you’re passionate about great food, strong teams, and authentic hospitality, this is your opportunity to grow with a brand that values culture, consistency, and community. Apply today and lead one of New York’s favorite Cuban concepts.

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  • Creative Operations & Social Media Intern (Artist Management)
    Creative Operations & Social Media Intern (Artist Management)
    9 days ago
    Part-time
    Williamsburg, Brooklyn

    About the Role I am seeking a highly organized, proactive, and creative intern to support the growth of my DJ/artist brand, HausWyfe. This role combines operations, content, and strategy, and is designed for someone who wants hands-on experience building a personal brand and scaling a social media presence from an early stage. You will work directly with me to bring structure to a fast-moving creative environment while also contributing to the growth and monetization of social channels. Key Responsibilities Operations and Organization • Build and maintain a Notion dashboard to organize projects, ideas, and workflows, • Manage calendar scheduling, priorities, and task tracking, • Support daily to-do management and longer-term planning, • Support content planning, organization, and publishing, • Help manage and maintain a content calendar, • Track performance and organize insights across platforms, • Identify relevant trends, sounds, and growth opportunities, • Contribute ideas to grow an artist account from its current early stage, • Track growth metrics and help optimize performance, • Support outreach organization and coordination for brand partnerships What You Will Gain • Hands-on experience building and scaling a personal brand in the music and content space, • Exposure to social media growth strategy, content development, and brand partnerships, • Ownership over systems and workflows that are actively used, • A strong portfolio case study with measurable impact, • Direct mentorship and collaboration in a fast-paced, creative environment Compensation This is an unpaid internship intended for academic credit. In addition, there will be a performance-based incentive structure tied to social media partnerships, with the opportunity to earn a percentage of revenue generated from partnerships you help support or secure. Qualifications • Highly organized with strong attention to detail, • Self-starter who is comfortable taking initiative, • Interest in music, content, or creative industries, • Familiarity with or willingness to learn tools such as Notion and social media platforms, • Based in New York City preferred for occasional in-person meetings Additional Information This role is designed to provide meaningful, hands-on experience. You will be actively involved in building systems, shaping content, and contributing to growth, rather than observing from the sidelines. To Apply Please submit a short note outlining your interest in the role and any relevant experience, including work with AI management, social media, organizational systems, and why this role aligns with future career or personal aspirations.

    No experience
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  • Sales Representative
    Sales Representative
    19 days ago
    $18–$20 hourly
    Full-time
    Jackson Heights, Queens

    Overview We are seeking a Bilingual (Spanish and English) dynamic and results-driven Sales Representative to join our team. This role offers an exciting opportunity to engage in outside sales, manage key accounts, and develop new business opportunities. The ideal candidate will possess strong negotiation skills, a passion for customer service, and experience in B2B sales. As a vital part of our sales force, you will be responsible for expanding our market presence through strategic territory management and lead generation efforts. This position provides a platform for career growth in sales management and business development within a collaborative and innovative environment. Responsibilities Drive outside sales initiatives by identifying and pursuing new business opportunities within assigned territories. Manage existing accounts to ensure customer satisfaction, retention, and upselling opportunities. Develop and implement territory management strategies to maximize market coverage and sales potential. Generate leads through cold calling, networking, and marketing campaigns; qualify prospects to ensure alignment with company offerings. Utilize CRM software to track customer interactions, manage pipelines, and analyze sales data for strategic planning. Negotiate contracts and pricing agreements with clients to close deals effectively while maintaining profitability. Collaborate with marketing teams on campaigns to support lead generation and brand awareness efforts. Provide exceptional customer service by addressing client inquiries promptly and professionally. Maintain detailed records of sales activities, customer feedback, and market trends to inform future strategies. Qualifications Proven experience in outside sales, B2B sales, or technical sales; experience in territory management or account management is highly desirable. Strong knowledge of CRM software or similar platforms. Excellent negotiation, communication, and interpersonal skills. Demonstrated ability in lead generation through cold calling, direct sales, or networking channels. Analytical skills to interpret sales data and market trends for strategic decision-making. Customer-focused mindset with a track record of building long-term client relationships. Self-motivated with a proactive approach to managing territory growth and achieving targets. Relevant experience in retail sales or marketing is a plus. Join our team as a Sales Representative and leverage your expertise to drive growth while enjoying a supportive environment that fosters professional development and success! Job Types: Full-time, Part-time, Contract Work Location: In person

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  • Line Cook
    Line Cook
    28 days ago
    $18–$20 hourly
    Part-time
    Manhattan, New York

    Weekends and nights required. As a Line Cook, you will be an essential part of our brain-health focused food company, preparing fresh, high-quality meals for New Yorkers on the go. You will contribute to our mission of providing delicious and nutritious options in a fast-casual environment, while also supporting our catering and commissary operations. Responsibilities • Prepare and cook menu items according to established recipes and quality standards, ensuring consistency and proper portioning., • Assist in the preparation and execution of catering orders, ensuring timely production, accurate packaging, and presentation standards are met., • Support commissary kitchen operations, including batch cooking, ingredient prep, and packaging for multiple locations or service channels., • Maintain a clean and organized workstation, adhering strictly to all food safety and sanitation guidelines., • Operate kitchen equipment safely and efficiently., • Monitor food levels and assist with inventory management, stocking, and commissary supply coordination., • Collaborate with team members to ensure smooth and timely service during peak hours, as well as during large-scale catering production., • Contribute to a positive and efficient kitchen environment. Qualifications • Proven experience as a Line Cook or in a similar food preparation role, preferably in a fast-paced restaurant, catering, or commissary setting., • A valid NYC Food Handler's Certificate is required., • Strong understanding of culinary techniques and food safety best practices., • Experience with high-volume prep, catering production, or commissary workflows is a plus., • Ability to work efficiently under pressure and maintain attention to detail., • Excellent teamwork and communication skills., • Flexibility to work various shifts, including weekends and holidays, as needed. If you are passionate about fresh food, maintaining high standards, and thrive in a dynamic kitchen, we invite you to join our team and help us deliver exceptional, health-focused meals.

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