Bakery Manager
hace 2 días
Bellingham
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off Accountabilities/Duties: I Team Leadership • Prioritizes the guest experience, models superior guest engagement, and fosters a positive work environment., • Recruits and selects talent and ensures performance expectations are clearly communicated, and proper training is provided to execute responsibilities effectively and enable team members to thrive., • Engages frequently with team members to gain insight into workload and progress, address any challenges, and course correct as needed., • Provides continuous coaching and follow-up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner., • Delineates the role of Shift Leads and Key Holders, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation., • Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage., • Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.II Business Operations, • Facilitates the opening and closing of the bakery, including cash-drawer balancing, checklists, and bank deposits., • Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries., • Creates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends., • Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders, and conducts monthly inventory., • Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures., • Manages all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability., • Performs administrative functions, including payroll processing, sales, labor, and product inventory reporting, and basic accounting procedures.III Local Marketing, • Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions., • Coordinates fundraising and special events with local businesses, schools, and other community organizations.Core Values and Leadership Competencies:, • Servants Heart, • Goes above and beyond to support and develop the team and create a superior guest experience., • Keeps the good of the team and the guest ahead of personal interests or gain., • Leads by example and displays humility and empathy for others., • Spirit of a Champion, • Demonstrates an intense drive, a commitment to excellence, and a passion to succeed., • Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control., • Operates with a sense of urgency, exercises sound judgment, and seeks feedback to improve performance., • Genuine Connections, • Projects warmth, enthusiasm, and optimism that attracts and energizes others., • Builds positive, productive relationships and communicates often and openly., • Serves as a strong Cake Celebrity/Brand Ambassador in the local community.Knowledge, Skills, and Abilities:, • Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability., • Can interpret and analyze business and financial data, identify areas of strength and improvement opportunities, and determine appropriate action plans to address issues., • Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form., • Excels at delegating duties, communicating clear expectations, directing others work, and managing performance., • Is highly organized and resourceful, can balance multiple priorities, and demonstrates strong follow-up skills., • Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action., • Demonstrates strong learning agility, with a passion to grow and excel. Education, Certifications, and Work Experience Requirements:, • College degree required, • 3-5 years of management experience managing teams, business operations, and the guest experience in the retail, hospitality, or foodservice industries., • Demonstrated success in hiring and developing teams, creating a superior service environment, and achieving financial objectives., • Experience in creating productivity goals, inventory par levels, team schedules, and managing costs., • Foodservice safety training certificate (or required to obtain within 30 days of employment)., • Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands. This position requires in-person training on-site at a company bakery in Texas.