Client services manager jobs in Saratoga Springs, New YorkCreate job alerts

Job DescriptionBenefits: • Simple IRA, • Licensing paid by agency, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain client relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to clients., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Strong leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job DescriptionSalary: $100-120K cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Summary The vCIO is the acting CIO for cb20 Managed Services clients, operating in an account manager/technology consultant role. The vCIO oversees the management of proactive and reactive client activities. Proactive items include collaborating on client initiatives to ensure adequate support for success by IT, managing business impact/risk of customers technology, and client strategy creation and execution. A strong vCIO resource possess real world technical knowledge and experience, with an acumen for business and strategy, and excellent communication skills. Reactive items management including resolving CSAT issues, providing oversight of high-profile support requests, providing quotes and PSA as needed, and assisting customers with urgent business needs. The role is a balance between offense (proactive) and defense (reactive). Duties and Responsibilities: • Own and manage customer relationship with assigned accounts, collaborating with day-to-day contacts as well as business owners, C-suite, and decision makers., • Execute cb20s Business Review process for Managed clients, • Intake client procurement requests. Assist in simple BOM creation and work with engineering team when necessary to develop BOM. Work with cb20 procurement to ensure accurate creation of hardware and licensing quotes, • Responsible for delivering quotes and proposals to customer and owning the entire sales-cycle around these items., • Create, maintain, and deliver business-centric IT strategy plans/roadmaps to customers. Must be able to communicate to clients on technology, in plain language, with the ability to articulate how various technologies and configurations impact the customers operations/business/risk profile., • Educate the customer on how to use and maximize value of their cb20 Managed Services, • Educate customer on industry trends and new cb20 offerings, • Help onboard, train, and mentor TAM resources on cb20 systems and processes, • Provide audit-escalation support, • Oversee TAM activities for assigned accounts to ensure TAM process is occurring in full, up to cb20 standards, on-schedule. vCIO is not responsible for overall management of the resource but this approach may change in the future, • Responsible for driving clients to participate in cb20s Voice of the Customer program, including referrals, acting as a reference, and participation in cb20s Case Study program, • Train the cb20 Support Center on client-specific operations and IT processes where applicable, • Participate in client project calls as needed, • Assist clients with invoice related questions, • Continued education around industry standard best practices Qualifications Requirements/Job Specifications: • Proven proficiency in consulting with customers and helping to drive decisions, • High customer service and relationship management acumen, • Ability to diffuse, mediate, and resolve CSAT issues, • Ability to resolve problems of highest complexity, • Excellent communications, interpersonal skills, and prioritization skills, • Excellent organizational skills including note taker and time/schedule management Education: Bachelors degree or equivalent experience in the field of Information Technology Experience: 10+ years of experience in an IT role involving technical execution, including consultative experience Standards: Ability to follow standards as outlined in the cb20 Company Manual Skills: A clear understanding of present and developing technology trends. A strong ability to correlate technologies and configurations in a customers environment with the business impact on the organization. Additionally, strong presentation and written skills are mandatory. Strong teamwork skills are also mandatory. Strong time and stress management skills are necessary. Ability to juggle a multitude of client requests and deliverables of varying priorities Working time: 40 hours/week. All other times as defined by the demands of the customers and departments needs Travel: Position is hybrid, with resource expected to report into the cb20 office 3-4 days per week. Regular travel to customer sites to conduct Quarterly Business Review strategy meetings Lifting: Typically, no lifting more than 60 lbs.

Job Description Overview Rose Associates is your gateway to an exhilarating realm of real estate innovation. Our dynamic services platform spans development, management, leasing, and marketing, catering to private and institutional property owners globally. In the unparalleled market of New York City, where unique needs and challenges abound, we've solidified our position as the go-to industry leader. Established in 1925, Rose Associates boasts almost a century of New York real estate expertise, continuously expanding across the tri-state area. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! Embark on an exciting journey as we look for a skilled and dynamic leader to fill the role of Community Manager. Your responsibilities include overseeing leasing activity, ensuring resident satisfaction, optimizing financial performance, and mastering regulatory compliance. Collaborate with the team to achieve property goals set by upper management, maximizing occupancy and profits while enhancing the property's reputation and market value. This opportunity is your ticket to an impactful career in property management, where you will be the face of our residential community, fostering positive relationships with residents and contributing to the overall success of our vibrant living spaces. Essential Job Functions • Engage with community owners, upper management, internal team members, and business partners promptly and accurately to enhance client satisfaction, facilitate project completion, and stay informed about day-to-day community operations., • Manage and take part in the lease enforcement process by reviewing and approving prospective resident applications and lease renewals, performing regular apartment inspections, adhering to proper notice requirements, executing eviction procedures when necessary, and enforcing the imposition and collection of allowable late fees and other charges as outlined in the lease terms., • Lead the implementation of sales, marketing, and operational initiatives to meet budgeted occupancy and customer retention objectives., • Maintain an expert level of competitive marketplace intelligence to collaborate with the marketing team to execute effective marketing strategies., • Supervise programs for resident retention, lease renewals, and leasing to ensure maximum occupancy is maintained., • Communicate with residents in a timely manner to address their concerns effectively., • Collaborate with internal departments such as compliance, leasing, and accounting, including reviewing all lease packages for both current and potential residents., • Provide guidance, establish goals and objectives, and oversee scheduling for Resident Managers, office, building, and leasing staff, fostering a positive and collaborative work environment., • Recruit, train, and lead a unified team to ensure streamlined community operations., • Enforce compliance and communication of policies and procedures for residents and internal team members, exceeding survey, audit, review, and inspection expectations., • Conduct regular community inspections to identify maintenance issues, oversee building operations and systems maintenance, coordinate preventive maintenance work, and identify and coordinate vendors for repairs, construction, and capital improvements with the Resident Manager., • Supervise ongoing construction for new buildings., • Negotiate service contracts and ensure adherence to contractual obligations., • Be available after-hours for emergencies, resource coordination, and implementation of corrective action., • Ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork., • Contribute to the preparation and adherence to operating budgets and forecasts, generating Monthly Variance Reports, Utility Consumption Reports, and other required reports., • Analyze income and expense patterns, providing recommendations to upper management, and implement strategies to enhance financial performance wherever possible., • Process invoices through the AP system and manage vendor payments., • Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction., • Must be present on-site and be able to move throughout the building to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors., • Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances., • Willingness to travel within the region to provide support at other properties as needed., • Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience., • A minimum of 5 years of multifamily residential community management experience., • Proficiency in navigating computers and community management software, to include Microsoft Office include iLuvLeasing, On-Site, and Yardi., • Technical knowledge of building operations and maintenance., • Understanding of marketing trends, budgeting, and reporting, including strong financial skills with knowledge of GAAP., • Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire., • Work authorization (required) Annual salary range: $75,000 - $85,000 #jobopenings Powered by JazzHR GVXT03RxSn

Job Description The Brookmere Hotel and Regent Restaurant & Bar is actively seeking a passionate, organized, and results-driven General Manager to lead our team of hospitality professionals. Opened in November 2024, The Brookmere Hotel and Regent Restaurant & Bar is managed by Hay Creek Hotels and stands as a landmark development in Saratoga Springs, New York. Located just a mile from the Saratoga Racetrack and adjacent to the Saratoga National Golf Course, the 10-acre site-formerly Longfellows Hotel, Restaurant, and Conference Center-has been transformed into an 88-room upper-upscale hotel with a full-service restaurant and bar with seasonal outdoor porch, spa, banquet facility with 3,500 sq. ft. of meeting and event space, and private access to Lake Lonely. Job Summary * Oversee successful operations across all property departments, including Guest Services, Housekeeping, Regent Restaurant & Bar, Sales & Marketing, Private Events, Spa, and Engineering. * Build and maintain strong client and guest relationships, with a passion for elevating the guest experience. Serve as the face of the property, engaging in proactive community involvement. * Enforce internal and external customer service standards in line with Hay Creek Hotels' Standard Operating Procedures. * Lead all aspects of associate management, including recruitment, onboarding, training, coaching, development, motivation, and progressive discipline. * Foster a fun, engaging work environment aligned with HCH Beliefs and Culture Model. * Manage budgets and departmental performance through scheduling, forecasting, expense control, labor review, and implementation of systems and controls. * Ensure compliance with all health, safety, sanitation, labor, and licensing regulations, as well as internal policies. * Collaborate with department leaders to develop and execute sales and marketing initiatives, including menus, promotions, entertainment, digital campaigns, and community partnerships. Hay Creek Hotels Benefits & Incentives * Insurance benefits: Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans* * Complimentary $25K Life Insurance policy* * Flexible Spending Accounts for medical and daycare costs* * Competitive Paid Time Off (Vacation, Sick, Holiday, Birthday) * Complimentary staff meals daily * Weekly payroll schedule * Competitive wages with annual reviews and COLA adjustments * Lodging discounts at HCH properties ($49 employee / $89 friends & family) * Dining discounts at HCH properties (50% off for employee and guests) * Discounts on spa, golf, and activities at HCH properties * Hospitality discounts through partner networks (NEIRA and Historic Hotels of America) * Industry travel discounts via Working Advantage (cars, tickets, activities, etc.) * Open-door culture with supportive leadership and recognition programs * Employee Assistance Program and KOFE financial education * Professional development and accelerated career advancement opportunities * Free parking (*for benefits-eligible associates) About Hay Creek Hotels Founded in 2005, Hay Creek Hotels was created to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service, and the amenities of a luxury inn. Our mission is to “Delight & Surprise” our guests every day by creating hotels and restaurants that reflect the culture and character of their communities. From meticulously restored historic properties to innovative new-build hotels, each Hay Creek property is designed with a hyper-local focus, bringing authentic experiences to both travelers and locals. Our restaurants feature strong partnerships with local farms and purveyors, offering seasonal, farm-to-table menus crafted with creativity, sophistication, and comfort. Our Core Values & Beliefs * Delight & Surprise guests, associates, and partners every day. * Host Philosophy - empowering every associate to go above and beyond. * Associate Promise - transparent and open communication. * Pride of Ownership - “I can, I am, I own” mindset. * Community & Sustainability - strong local partnerships and environmentally responsible operations. To learn more, visit: • Recent 8-10+ years Hotel General Manager experience, • Strong background in Rooms Division, Sales & Marketing, and F&B operations, • Local market experience preferred, • Excellent computer skills including; Excel, Word & Outlook, • Experience in Property Management and POS Software, • Excellent verbal and written communication skills., • Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations., • Daily Revenue and P&L Reporting exposure and knowledge, • Strong background in hotel forecasting, • Successful completion of background and/or DMV check., • Comfortable with managing and leading a team with motivation, accountability, and regular follow-up, • Ability to establish a strong service culture and maintain high customer service standards, • Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality