Saratoga Springs
Job Description The Brookmere Hotel and Regent Restaurant & Bar, which opened in November 2024, is seeking a passionate, organized, and results-driven Sales Manager to join our growing team. Managed by Hay Creek Hotels, the Brookmere is a landmark hospitality development in Saratoga Springs, NY. Located just one mile from the iconic Saratoga Racetrack and adjacent to the Saratoga National Golf Course, this reimagined 10-acre property—formerly Longfellows Hotel—features 88 refined guestrooms, a full-service restaurant and bar with a seasonal outdoor porch, a tranquil spa, and 6,000 square feet of flexible meeting and event space. With private access to Lake Lonely, this upper-upscale destination sets a new standard for boutique hospitality in the region. Essential Functions • Solicit hotel room, local negotiated rate, and banquet/catering business by proactively calling on past and prospective clients., • Act as a brand ambassador of The Brookmere Hotel and Hay Creek Hotels., • Develop strong relationships with local business leaders, community officials, and organizations to ensure consistent exposure for the hotel., • Demonstrate tact, discretion, and professionalism when booking events, ensuring alignment with the standards and image of The Brookmere Hotel., • Use emotional intelligence to identify client needs and tailor proposals to deliver personalized experiences., • Manage all details of booked events including party size, menus, event flow, and logistics; prepare detailed Banquet Event Orders (BEOs) and partner with operations to ensure seamless execution., • Create and execute special events, sales blitzes, and attend trade shows to showcase the hotel to new markets and drive revenue., • Actively participate in revenue management calls and collaborate on pricing strategies to optimize business mix., • Monitor and analyze market trends, weekly/monthly reports, and sales forecasts to ensure revenue goals are achieved or exceeded., • Maintain accurate records and documentation in TripleSeat per brand and corporate standards., • Build long-term client relationships that foster repeat business and positive word-of-mouth., • Ensure timely follow-up on all tasks, inquiries, proposals, and client communications., • Uphold pricing integrity while maximizing revenue opportunities during negotiations., • Lead targeted marketing efforts to upsell hotel services, amenities, and experiences., • Contribute to the development and execution of creative sales strategies and promotional campaigns., • Partner with the Executive Chef and F&B Director to design customized menus and packages that align with client preferences and hotel positioning., • Serve as the primary point of contact for clients during the planning and execution stages of events; step in as Banquet Captain when necessary., • Organize and oversee on-site and off-site catering functions as required., • Prepare proposals, seating layouts, contracts, and all client-facing materials in a timely and professional manner., • Ensure deposits and payments are collected according to contract terms., • Maintain strong communication with operations managers and supervisors to guarantee flawless execution of all scheduled functions., • Attend BEO meetings weekly and participate in team meetings, trainings, and strategy sessions., • Support the development of marketing collateral including brochures, social media campaigns, and digital advertising to promote hotel offerings., • Consistently seek new business opportunities across primary, secondary, and emerging markets., • Exhibit flexibility by assisting other departments as needed to maintain a culture of guest-first hospitality., • Uphold and enforce all Hay Creek Hotels SOPs, policies, and procedures. Hotel-Specific Essential Functions • Ability to stand, walk, or remain in a stationary position for up to 8 hours., • Ability to move and lift up to 50 lbs. and set up event spaces (tables, chairs, AV equipment, etc.)., • Ability to navigate stairs, bend, and perform repetitive motions as required during events., • Strong verbal and written English communication skills required. Technology & Equipment • Microsoft Office (Outlook, Word, Excel), • Property Management System (PMS), • Point of Sale (POS) System, • Multi-line phone system and two-way radios, • Sales Tracking Software (TripleSeat), • Credit card processing systems, • Marketing and digital advertising platforms Working Environment • Hotel office setting, meeting rooms, banquet/event spaces, and outdoor areas., • Fast-paced environment requiring flexibility and adaptability., • Exposure to extreme temperatures during outdoor events and various cleaning/maintenance chemicals., • Combination of solo and team-based work. Benefits: Benefits: Hay Creek offers an extensive benefit and incentive package, including; · Insurance benefits, including Company-funded Medical, Dental, and Vision · 25K in Company-paid Life Insurance for our Managers · Additional Life, Disability, Accident, Critical Illness, Health Flex Spending, and Dependent Care Flex Spending options · Competitive Salary/Wages with Merit and Cost of Living Adjustments and Annual Performance/Wage Reviews · Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave · Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at any HCH Property · Employee Dining Discount of fifty percent off when Dining at any HCH Property · Additional Discounts through Working Advantage (Entertainment Tickets, Hotels, Local Activities, Sports Passes, etc.) · Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities · Supportive, open-door policy work environment · Work Culture that is fun, energetic and motivating · Employee Recognition Program – ‘Delight and Surprise Dollars’ · Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.