Rental Assistant
5 days ago
Los Angeles
Job Description The Rental Assistant provides direct administrative and program support to the Housing Navigator within the RISE Reentry Program. This position is responsible for ensuring accurate documentation, maintaining compliance with funding requirements, and assisting clients with essential housing-related processes. The Rental Assistant may assist with a variety of concerns impacting individuals and families, including but not limited to, the control and prevention of chronic conditions or infectious diseases, behavioral health conditions, and need for preventive services. Additionally, services can help patients receive appropriate services related to perinatal care, preventive care, sexual and reproductive health, environmental and climate-sensitive health issues, oral health, aging, injury, and domestic violence and other violence prevention services. The Rental Assistant tend to be members of the community they are serving and a larger component to linking health and social services for patients. The Rental Assistant provides a broad range of services focused on improving the lives of individuals, families, and communities through providing meaningful, culturally relevant connections to healthcare and healthcare-related services, which address the Social Determinants of Health (SDOH) on par with the provision of general and specialty medical services. The Rental Assistant service is informed through the lived experience of their families, social circles, and communities. Benefits: β’ Free Medical, Dental & Vision, β’ 13 Paid Holidays + PTO, β’ 403 (B) retirement match, β’ Life Insurance, EAP, β’ Tuition Reimbursement, β’ SEIU Union, β’ Flexible Spending Account, β’ Continued workforce development & training Education: (Preferred) β’ 2,000 hours of relevant experience, or completion of Community Health Worker certification course. Performs a combination, but not necessarily all, of the following duties: Outreach and Engagement β includes street, community, and online outreach to inform and educate community members and institutions about St. Johnβs and partner agencyβs services and supports, and to engage individuals and families relative to those services. Health Education β provide education to individuals, families, and communities surrounding general and specific health conditions and services to include, but not limited to, diabetes, heart/coronary disease, pulmonary disease, hypertension, HIV/AIDS, hepatitis, sexually transmitted infections, substance use disorders, mental illness, and the social determinants of health and how addressing these helps to improve overall medical and psychological well-being. Screening and Linkage to Care β conduct various brief screenings with individuals and families to determine service needs and provide linked referrals with warm handoffs to services within St. Johnβs and in the community, ensuring services are those most culturally relevant to the individual/family. Assessment and Service Planning β assess individuals and families using approved tools to measure whether the SDOH are sufficiently addressed. Create individual and family service plans and document service needs, action plans, and progress on meeting SDOH necessities. Case Management, Care Coordination, and System Navigation β assist individuals and families in identifying the most culturally competent and relevant services in relation to the service plan, whether internal to St. Johnβs or within the community, and provide direct linkage, warm handoff, and follow up on all referrals wherever possible. Ensure appropriate communication between all medical and psychosocial service providers, both internal and external, to coordinate clinical and logistical needs in order to best serve patient outcomes. Peer Support, Education, and Advocacy β provide individual support in the form of lay counseling to assist patients in managing their health and psychosocial service goals and action steps, may include appointment reminders, assisting with transportation, attending appointments with the patient to act as a cultural mediator with service providers, teaching how to navigate the larger service network within St. Johnβs and in the larger community. Grant Specific Duties β grant specific duties for this role under grant 3129 are attached herewith. Key responsibilities include: β’ Assisting clients with completing applications for housing, rental assistance, benefits, and supportive services., β’ Collecting, organizing, and maintaining required documentation such as identification, income verification, benefits letters, and rental paperwork in line with program and grant standards., β’ Maintaining client files, case notes, and data entry across ECW system to ensure accuracy, confidentiality, and audit readiness., β’ Supporting the Housing Navigator with rental assistance documentation and payment requests in coordination with the Finance Department., β’ Assisting with program workshops related to tenancy education, independent living, and financial literacy in partnership with community providers., β’ Preparing reports and assisting with data collection to demonstrate client progress and program outcomes., β’ Serving as a point of coordination between clients, Case Managers, and the Housing Navigator to ensure timely communication and resolution of housing-related matters., β’ Providing general administrative support including tracking deadlines, maintaining records, and supporting program communications., β’ Upholding trauma-informed, client-centered, and culturally sensitive practices in all interactions while maintaining professional boundaries and confidentiality.