The Glass Guru of N. Dallas
Dallas
Job DescriptionBenefits: • Company parties, • Training & development, • Free food & snacks, • Employee discounts, • Bonus based on performance, • Competitive salary, • Free uniforms, • Opportunity for advancement Roles & Responsibilities: With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change: • Reconcile sales software and accounting software transactions., • Handle accounts receivable (A/R) and prepare deposits for bank run., • Negotiate pricing with vendors to stay consistently current in the marketplace., • Manage day-to-day staff operations of our Estimators and Glaziers., • Answer inbound phone calls promptly during business hours., • Pre-screen incoming leads/potential customers in a proper manner., • Promptly follow up on voicemails and/or messages from answering service., • Manage and respond to inbound email correspondence and forward accordingly., • Greet customers and other visitors to the showroom promptly and professionally., • Schedule estimate appointments properly using our advanced, proprietary software., • Quote product and services by telephone to potential new clients/customers., • Assist Estimators with follow up on pending estimates by phone and/or email., • Strategically and actively schedule work appointments for Installation Techs to meet customer needs., • Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions., • Validate and verify orders from fabricators/vendors meet size and pricing accuracy., • Oversee proper filing of daily work orders and estimates., • Process timesheets for payroll processing.Qualifications & Educational Requirements:, • 1-2 years residential glass experience (ordering, estimating, office/project management) preferred., • HS Diploma or equivalent., • 2 or 4-year college degree preferred., • All candidates must pass initial background check and drug test.Preferred Skills:, • Excellent verbal/written communications skills., • Microsoft Office proficient (Word, Excel)., • Experience with QuickBooks Online and web based software preferred.*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.