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Job DescriptionSenior Automated Litigation Support Lab Manager Employment Type: Full-Time, ExperiencedDepartment: eDiscovery As a CGS Senior ALS Lab Manager, you will leverage industry knowledge, and market research, and have wide-ranging experiences across operating systems and coding languages. You will serve as the lead manager responsible for the delivery of lab data processing services and be responsible for ensuring that incoming productions are made pursuant to the applicable ESI specifications and providing the case attorney with detailed notice of deficiencies. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Serves as the lead manager responsible for delivery of lab data processing services.- Primarily ensures timely and accurate completion of tasks. Performs analysis, development and implementation of processing approaches for electronic files and related services pursuant to applicable ESI specifications.- Consults with attorneys and support staff on best practices for conforming to ESI specifications and, as required, participates in teleconferences with co-counsel, client agencies, and opposing counsel upon attorney request.- Responsible for ensuring that incoming productions are made pursuant to the applicable ESI specifications and when deficiencies are found, provides case attorney with detailed notice of deficiencies.- Responsible for keeping the client informed on activities in the Lab, e.g. deadlines, technical challenges, and availability of resources to complete work. - Responsible for webhosting support for unsupported cases managed by the lab.- Manages a team of eDiscovery professionals situated in a client-site eDiscovery laboratory, including: scheduling, requirements assessments, assigning work and ensuring deadlines are met, creating progress reports, and Quality Control (QC) of deliverables.- Advises client attorneys, paralegals, and case managers on all phases of the Electronic Discovery Reference Model (EDRM); especially: Data Collection, Processing, Hosting, Review, Analytics, and Production. Qualifications:- Extensive Relativity experience required.- Relativity certifications including Relativity Certified Administrator (RCA) and/or Relativity Analytics Specialist strongly preferred.- At least eight years of experience performing eDiscovery roles including but not limited to electronic files processing (EFP), image and data file conversion, data culling using review tools, quality assurance, database loads and retrieval, and data analysis and review.- At least five years of experience at the management/supervisory level.- Requires thorough knowledge of the litigation discovery process, and the EDRM workflow.- Working knowledge and certifications of document review software such as iConect, Relativity, Venio or similar tools.- Undergraduate degree required, preferably in computer science or related field. Only the Contracting Officer can approve a waiver of the degree requirement. Ideally, you will also have:- Experience with litigation support tools such as LAW, IPRO, Concordance, MS Office Suite, and LiveNote highly valued. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The goal of IT for the Department of Revenue is to support all applications that fulfill the Departments mission of timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes the billing and collection of water and sewer charges. The Water Revenue Bureau provides all billing and collection functions for water and sewer charges. We ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities. The Department of Revenue also administers the City’s many tax and assistance programs. The IT Department’s role is to manage the many applications’ maintenance, growth and security which support the City’s schools, hospitals, departments, infrastructure and citizens. Job Description Position Summary The Senior IT Manager for Water Revenue Systems is the operational owner of the City’s water billing and customer account platforms, including BASIS2 and related applications. This role is accountable for system stability, billing accuracy, and ensuring continuity of operations during a period of transition and modernization. This is not a purely technical role. The position requires strong operational leadership, the ability to manage ambiguity, and sound judgment under pressure. The Senior IT Manager serves as the primary escalation point between business and IT, ensures vendors and internal teams are held accountable, and brings structure to a complex, high-stakes environment. What This Role Is • Operational owner of systems, • Primary escalation point of contact between business and IT, • Accountable for system stability and billing execution, • Not a hands-on technical architect, • Not a passive operations coordinator Management • Accountable for end-to-end performance of billing and customer account systems, • Ensures billing cycles execute accurately and on time, • Leads response to production issues, including escalation, communication, and resolution, • Holds vendors accountable for delivery, timelines, and quality, • Governance of enhancement requests, project intake, prioritization, and delivery quality, • Setting expectations, coaching, developing staff growth plansQualifications Qualifications • Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field., • Operational Ownership: Proven ability to own and manage critical systems or services end-to-end, • Incident Leadership: Ability to lead through high-pressure situations with clear decision-making, • Vendor Management: Experience holding vendors accountable and driving outcomes, • Communication: Ability to operate effectively between business and technical teams, • Structured Thinking: Brings clarity, prioritization, and process to complex environments, • Leadership: Builds accountability within teams and sets clear expectations, • 6+ years managing operations for complex systems or services, • Experience in billing, financial, or high-availability environments preferred, • Experience leading cross-functional teams including vendors, • Demonstrated success managing incidents and operational risk, • Experience managing both operations and project delivery teams. Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly Additional Information Salary: $90,000-$109,305 Salary cannot exceed $109,305 We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply. Please include: • Resume Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: