AVP Clinical Services
3 days ago
Fayetteville
VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission. Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story. We provide excellent benefits including: • Medical, Vision, and Dental plans through BCBS, • 28 days of Paid Time Off, • Excellent mileage reimbursement rate, • 403b Retirement plan with matching, • Focused programs honoring Veteran patients, • Assistance with achieving Certified Hospice & Palliative Nurse (CHPN), • Best Orientation and Onboarding program you’ve experienced Responsible for oversight and direction of the Fayetteville / Cumberland Region of VIA Health Partners service area. Provides direct supervision of Directors and others who are responsible for day-to-day supervision of clinical and administrative staff within these programs. Ensure exceptional patient care is provided in accordance with established organizational procedures and government regulations. Essential Functions • Assumes responsibility for oversight and direction for hospice and palliative care programs., • Ensures clinical care is effective and meets/exceeds the needs of patients and families., • Ensures service is provided within structure, policy, and regulatory environment required by Hospice., • Ensures documentation meets all standards as designated by Hospice., • Cross trains with other AVPs to ensure continuity of leadership across programs and regions., • Complies with all expectations of quality improvement activities to continuously monitor, evaluate, and improve performance., • Effectively supervises Clinical Directors and other direct reports, • Provides leadership through establishing professional and clinical performance goals. Conducts staff meetings and appropriate training as required. Instructs Directors, Team Managers and staff regarding policy, procedures, government, and programmatic changes., • Ensures all clinical and administrative staff function in accordance with established procedures and regulatory requirements., • Ensures staff is operating in accordance with Exceptional Care Guidelines, including Expected Behaviors and adherence to VIA Health Partners’ Core Values., • Ensures staff are compliant with VIA Health Partners requirements such as education, certifications, vaccinations., • May participate in or lead quality improvement activities., • In conjunction with Human Resources, effectively recruits, onboards, trains, and retains new employees., • Responsible for all clinical and administrative functions of business units including established metrics such as quality (CAHPS), and P&L., • Assumes responsibility for effective administration of Clinical Team functions, • Participates in budget process and ongoing financial review., • Administers material resource allocations and budgetary distributions., • Actively uses available reports and statistical data to manage programs effectively and efficiently., • Ensures all patient care meets professional, organizational, regulatory, licensure, and accreditation standards through ongoing monitoring and improvement activities., • Interprets all organizational policies and procedures; ensures compliance., • Assumes responsibility for professional development and staying abreast of current trends in healthcare field., • Ensures timely incorporation of new information and methods into practice. Plans and directs continuing education activities., • Approves time sheets/PTO requests and generates PAFs for direct reports., • Ensures compliance with regulatory requirements for inpatient and residential hospice, • Assures implementation of and compliance with all clinical policies and procedures, licensing and certification rules, regulations, and guidelines., • Adheres to all policies, procedures and regulations regarding patient care, conduct, safety, fire, security, and risk management., • Assumes responsibility for establishing and maintaining professional relationships with other providers, patients and families, and vendors., • Acts as resource for communities within region to promote partnerships between Hospice and Long-Term Care Communities, Hospital Systems, and physician practices, and ensures a strong rapport is developed and maintained., • Responds to customer concerns and facilitates prompt resolution of issues. Recommends appropriate changes in practice based on concerns., • Utilizes feedback from patients and families, Long-Term Care Communities, Hospitals, physician practices and other referral sources to provide excellent customer service., • Presents and maintains a high professional image., • Actively participates in community-related events to foster on-going relationships with potential referral sources and donors., • Assumes responsibility for establishing and maintaining effective working relationships with leadership and staff in other departments, • Attends meetings and participates actively in internal organizational activities. Reports and acts on potential issues for improvement, participates on management teams, and participates in quality assurance audits as needed., • Keeps other leadership and supervisors well informed on area activities including sharing best practices and initiatives to resolve problems., • Collaborates with Human Resources on staff policy interpretation and implementation., • Actively participate in and facilitate cross-departmental committees and/or meetings to enhance intradepartmental communication., • Assumes responsibility for related duties as required or assigned, • Leads/oversees special projects, teams, committees when assigned., • Keeps work area clean, secure, and well maintained., • May perform other duties as required. Minimum Qualifications • Bachelor’s degree in related healthcare field required; Master’s degree preferred. Or the equivalent combination of education, technical certifications, training, and work experience., • Active Registered Nurse license is required., • Minimum 5 years related experience required with increasing management responsibilities. Related experience includes home health/hospice, oncology, and medical surgical., • Proficiency in Microsoft Office suite is required.