Assistant Manager
hace 24 días
Atlanta
Job Description Job Purpose: The Assistant General Manager supports the General Manager or Operating Partner in managing the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved. They are responsible for assisting in coaching and developing the team, creating a differentiated guest experience, growing sales, and maximizing profitability. They assist in creating a culture of professionalism, teamwork, hospitality, and Panera Warmth through owning the cafe's people's responsibilities. Duties & Responsibilities: Maintain Quality Bakery-Cafe Operations While Ensuring Guest Satisfaction • Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning., • Assist the General Manager or Operating Partner in maintaining accountability for the success of the cafe by making key decisions and solving problems., • Act as a role model and demonstrate professional behavior to cafe team as well as to guests., • Uphold and coach the achievement of Food Safety standards., • Upgrade and improve cafe operations when needed, maintain quality of product and service., • Adhere to cafe systems and processes to accomplish day-to-day operations., • Follow company policies and procedures and comply with all state and federal regulations., • Coach and follow up with team members to ensure the cafe adheres to operational standards., • Safeguard the team by maintaining a healthy and safe workplace, environment, and culture. Management and Development of Team Members • Assist the General Manager in supervising the overall operation of the cafe., • Hire, train, motivate and manage the performance of Retail Team Members to ensure the cafe is staffed to ensure standards and exceptional guest service., • Coach and delegate to Shift Supervisors and team members in order to build subject matter experts within the cafe teams for career development and cafe succession planning., • Oversee the QHC process alongside the General Manager, rewarding and recognizing Team Members including comprehensive compensation planning and career pathing. Financial Contribution • Execute company and cafe strategies for sales growth and flow through., • Manage Team Member labor and help cafe maintain profitability., • This role requires flexible hours including nights and weekends in a fast-paced environment with shifting priorities., • This role requires the ability to keep cool under pressure and deal with multiple types of people in a calm and fair manner., • While performing this job, the incumbent is regularly required to stand, sit, talk, and hear in a loud environment., • Must be able to lift 40lbs., • Actively taking part in Career Path towards becoming a General Manager and, where possible, willing to relocate., • Successfully managed through and be certified in all manager areas of responsibility (Channel, Food, etc.)., • Shown demonstrated ability to drive positive results and understanding of the business., • Completed Certified Manager Program., • Demonstrated an ability to run great shifts and coach team members., • ServSafe certified., • Minimum age - 18 years of age., • Ability to pass background check.