Vice President of Retail Operations
2 days ago
Atlanta
Vice President of Retail Operations Abbey Glass, LLC | Atlanta, GA (HQ) About Abbey Glass Join us to explore the art of dressing up! Our mission at Abbey Glass is to make women feel confident when dressing up for life's most memorable moments. We are an attainable luxury fashion brand specializing in special occasion attire for classic women that love color and playful fabrics. With boutiques in Atlanta, Charleston, and Dallas, we serve discerning customers seeking elevated style for weddings, galas, vacations, and important life events. Our curated collections and personalized service create unforgettable shopping experiences that reflect the sophistication and joy of the occasions our customers are celebrating. The Role Based in Atlanta, GA (or willing to travel to Atlanta HQ), this executive role will lead and scale Abbey Glass's distinctive luxury retail experience across our national boutique portfolio. We are looking for an experienced multi-unit retail leader who thrives in the challenge of a fast-growing, entrepreneurial business. You are the ultimate brand ambassador and strategic leader; accountable for creating highly productive environments where customers receive exceptional personalized service, employees are motivated to excel, and the business flourishes. You will set the vision for our retail operations, build high-performing teams, and drive business development initiatives that expand Abbey Glass's national footprint and market presence. What You'll Get To Do:Strategic Leadership & Vision • Lead the overall retail strategy and operations for all Abbey Glass boutiques nationwide, setting the vision for store performance, customer experience, and brand positioning., • Partner with executive leadership to develop and execute long-term growth strategies, including new market expansion, store optimization, and omnichannel integration., • Drive key performance metrics across all locations including revenue, profitability, customer acquisition, retention, and lifetime value., • Develop and manage the annual retail operating budget, P&L responsibility for all stores, and long-term financial planning for the retail division.Leadership & People Management, • Effectively lead and develop Store Managers across Atlanta, Charleston, and Dallas through regular strategic reviews, in-person visits, and leadership development. Build a bench of future retail leaders., • Oversee the hiring strategy and process for all store roles – you set the vision for talent acquisition and build diverse, high-performing teams that prioritize customer relationships and deliver white-glove service., • Own all store-level performance management across the organization; conduct performance reviews for Store Managers and oversee the performance review process and calibration for all boutique team members., • Design and implement comprehensive training programs, career development pathways, and succession planning for retail teams., • Establish a culture of performance excellence and continuous feedback - setting standards for coaching, training, and recognition that are grounded in luxury retail best practices and Abbey Glass core values., • Employee relations: ensure compliance with HR laws across all markets (GA, SC, TX); partner with HR and legal as necessary to resolve complex employee issues and maintain positive employee relations.Operations & Financial Management, • Own all retail operations including store payroll, commission structures, inventory management, visual merchandising standards, and operational policies across all locations., • Oversee all store payroll nationwide; establish labor models, approve budgets, manage scheduling efficiency, and ensure compliance with overtime policies and labor laws across multiple states., • Design, manage, and approve all store-level commission structures and bonus programs; ensure accuracy, fairness, and alignment with business objectives; work with Finance to optimize compensation models., • Establish and maintain operational excellence standards; continuously audit and improve processes for efficiency, compliance, and scalability., • Visual Merchandising: set brand standards and hold teams accountable to consistency in merchandising, windows, displays, and seasonal presentations across all locations., • Implement systems and tools to track performance, manage operations, and drive data-informed decision making across the retail portfolio., • Partner with Operations, Finance, and Merchandising teams on inventory planning, allocation strategies, and merchandise performance analysis.Business Development & Growth, • Lead business development initiatives across all markets; develop and execute national and regional partnership strategies with wedding planners, event coordinators, country clubs, luxury hotels, and corporate clients., • Identify and evaluate new market opportunities for Abbey Glass expansion; conduct market analysis, site selection, and launch planning for new boutique locations., • Build and maintain relationships with key influencers, stylists, industry leaders, and community organizations who can drive brand awareness and customer acquisition., • Develop market-specific business development strategies to expand Abbey Glass's presence in existing and new markets; identify white space opportunities and growth channels., • Create and execute strategic initiatives for trunk shows, pop-up events, VIP experiences, and collaborative partnerships; coordinate with Marketing and Operations for flawless execution., • Lead innovation in customer engagement and loyalty programs; develop VIP customer experiences, personal shopping services, and exclusive events that drive retention and word-of-mouth., • Act as the face of Abbey Glass in key markets through community involvement, charitable partnerships, and strategic relationship building.Cross-Functional Partnership, • Serve as the senior retail voice in executive leadership meetings; provide strategic insights on customer behavior, market trends, and competitive positioning., • Partner closely with Marketing on brand positioning, customer acquisition campaigns, and local market activations., • Collaborate with Merchandising and Buying teams on product selection, inventory strategies, and seasonal planning based on store performance and customer insights., • Work with Finance on forecasting, budgeting, financial reporting, and strategic financial planning for the retail division., • Lead new store opening initiatives in partnership with Real Estate, Construction, and Operations teams.Who You Are:, • 10+ years of progressive leadership in retail management with 5+ years in senior multi-unit or national retail leadership roles (luxury/specialty retail experience strongly preferred), • Proven track record of scaling retail operations, managing P&L responsibility for $20M+ in revenue, and driving profitable growth, • Demonstrated success in business development, strategic partnership cultivation, and market expansion within retail, fashion, or hospitality industries, • An obsessive approach to elevating the customer experience and commitment to delivering exceptional, personalized service at scale, • You act like an owner: strategic thinker who can also roll up sleeves and execute; you constantly find ways to improve the business by taking feedback from teams and customers and translating it into action, • Availability must reflect the needs of the business - this schedule will include weekends, evenings, and holidays (especially peak bridal/event seasons), • Deep expertise in retail operations including budget management, P&L ownership, payroll administration, commission structure design, and performance management systems, • Exceptional ability to build and maintain relationships at all levels; achieve results through collaboration while managing multiple strategic initiatives simultaneously in a fast-paced, entrepreneurial environment, • Strong executive presence with ability to represent the brand to external partners, investors, and key stakeholders, • Expertise in human resources, including recruiting, hiring, onboarding, performance management, compensation structures, and talent development, • Outstanding networking abilities and comfort with high-touch relationship building in luxury markets and with high-net-worth clientele, • Must be based in Atlanta, GA or willing to travel to Atlanta HQ monthly (minimum) for leadership meetings and strategic planning, • Competitive base salary range: $160,000 - $180,000 per year, • Significant bonus and equity opportunities tied to company performance, retail division results, and business development outcomes, • Health insurance benefits, • 401(k) with company match, • Generous Abbey Glass employee discount, • Paid time off and flexible work arrangements, • Professional development and executive coaching opportunities, • Opportunity to be a key leader in a fast-growing luxury retail company with an entrepreneurial culture and significant growth potential Abbey Glass is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.