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  • Senior Collectibles Specialist
    Senior Collectibles Specialist
    hace 1 mes
    $20–$25 por hora
    Jornada completa
    Astoria, Queens

    Collectibles Expert (Magic: The Gathering | Pokémon | Sports Cards | Comics) Location: New York City - The Greatest City in the World About The Rare Company The Rare Company is a fast-growing collectibles business specializing in Magic: The Gathering, Pokémon, sports cards, and other pop culture items. We’re seeking a driven and entrepreneurial-minded Collectibles Expert who wants to be part of building something special. This is a hands-on role for someone who’s excited to work hard, think big, and grow alongside the company. If you have a deep understanding of collectibles, strong attention to detail, and a self-starter attitude, this could be a great fit for you. What You’ll Do Purchase Inventory: Earn commission on your buys and become an expert in new product categories. Own Order Fulfillment: You’ll manage and fulfill customer orders with precision and care, ensuring fast and accurate shipping. Deliver Top-Tier Customer Service: Handle inquiries, process returns, and ensure a smooth experience for every customer. Shape Pricing Strategies: Work with leadership to develop pricing strategies for Magic: The Gathering, Pokémon, comics, sports cards, and other collectible categories. Manage Inventory & Purchasing: Help source high-demand products, maintain vendor relationships, and optimize stock levels. Drive Business Operations: Track sales, optimize daily processes, and contribute ideas to fuel company growth. Who We’re Looking For Deep Collectibles Knowledge: You know Magic: The Gathering, Pokémon, sports cards, comics or similar collectibles inside and out. Extreme Attention to Detail: Whether it’s processing orders, pricing items, or packaging shipments, you double-check everything. Customer-Focused & Professional: You take pride in providing excellent service and clear communication. Analytical & Business-Savvy: You’re comfortable tracking market trends, adjusting pricing, and streamlining operations. Hustle Mentality: You’re proactive, adaptable, and take ownership of your work. No one has to remind you to get things done. Why Join The Rare Company? ✔ Be Part of Something Growing: This isn’t just a job—it’s an opportunity to be an integral part of a company with big ambitions. ✔ Career Growth Potential: We reward performance, and as the company grows, so do leadership opportunities. ✔ Entrepreneurial Culture: If you thrive in a fast-paced, high-energy environment and want a role with real impact, you’ll fit right in. ✔ Passionate, Fun Team: Work with like-minded individuals who love collectibles as much as you do. If you’re ready to bring your expertise and energy to a company that values hard work and long-term commitment, we’d love to hear from you. Job Type: Full-time Benefits: Employee discount Flexible schedule Application Question(s): Provide a detailed description of your experience in the collectibles business. Experience: Collectibles: 5 years (Required) Ability to Commute: Astoria, NY 11103 (Required) Ability to Relocate: Astoria, NY 11103: Relocate before starting work (Required) Work Location: In person

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  • Front Desk Agent/Corporate Security
    Front Desk Agent/Corporate Security
    hace 1 mes
    $22–$27 por hora
    Jornada completa
    Manhattan, New York

    We are seeking a professional and courteous Front Desk Agent to join our team at a high-profile corporate building. This role is ideal for someone who thrives in a polished, business-oriented environment and enjoys providing exceptional guest services to professionals like investment bankers, attorneys, and financial advisors. Key Responsibilities: • Welcome and assist visitors as they enter the building, ensuring a friendly and professional demeanor at all times., • Check IDs and manage access passes to maintain building security and access control., • Answer incoming calls and direct them appropriately., • Perform light data entry tasks and maintain visitor logs as needed., • Serve as the first point of contact for any guest inquiries or assistance., • Coordinate with building management for any emergency response or security-related concerns. Qualifications: • Previous experience in a front desk, concierge, or security role is preferred., • Strong communication skills and a customer service mindset., • Ability to handle multiple tasks efficiently in a fast-paced corporate setting., • Familiarity with basic office software and data entry. Compensation and Benefits: • Pay rate of $22 to $27 per hour, depending on experience and credentials., • Eligibility for benefits after a 90-day probation period, including health insurance, dental plan, paid vacation, and sick days., • Participation in a 401(k) savings plan. We are an equal opportunity employer and welcome candidates from all backgrounds to apply.

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  • Technical Support Engineer
    Technical Support Engineer
    hace 2 meses
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Dispatch Assistant
    Dispatch Assistant
    hace 2 meses
    Jornada completa
    Foxhurst, The Bronx

    Job Title: Dispatch Assistant – Gotham Seafood Location: [Insert City, NY] Employment Type: Full-Time About Gotham Seafood: Gotham Seafood is a leading supplier of premium-quality seafood products, proudly serving restaurants, hotels, and markets across the region. We value freshness, reliability, and teamwork in ensuring our customers receive the best service every day. Position Summary: We are seeking a Dispatch Assistant to support our logistics and delivery operations. The Dispatch Assistant will help coordinate daily delivery routes, assist drivers with schedules and paperwork, and ensure timely and accurate order dispatching. This role requires strong organization, communication, and multitasking skills. Key Responsibilities: • Assist the Dispatch Supervisor in coordinating daily delivery routes and schedules., • Prepare and organize delivery documents, invoices, and route sheets., • Communicate with drivers to confirm delivery times, changes, or issues., • Track delivery progress and provide updates to the operations team., • Help ensure all orders are correctly packed, labeled, and ready for dispatch., • Maintain accurate dispatch and delivery records., • Support warehouse staff with loading and unloading when needed., • Communicate effectively with customers regarding delivery status when required. Qualifications: • Previous experience in logistics, dispatching, or warehouse operations preferred., • Strong organizational and time management skills., • Excellent communication and problem-solving abilities., • Proficient in basic computer skills (Microsoft Excel, Word, or dispatch software)., • Ability to multitask in a fast-paced environment., • Must be reliable, punctual, and a team player. Compensation & Benefits: • Competitive hourly rate or salary (based on experience), • Overtime opportunities, • Health benefits (if applicable), • Paid time off, • Opportunity for advancement within the company

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  • Customer Service Manager
    Customer Service Manager
    hace 2 meses
    Jornada completa
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    hace 2 meses
    $15–$20 por hora
    Jornada completa
    Journal Square, Jersey City

    Join our team of passionate hospitality professionals! We’re looking for a dedicated Store Manager to lead our front-of-house team and uphold the highest standards of service, cleanliness, and professionalism. This is a hands-on role for someone who leads by example and thrives in a fast-paced, team-oriented environment. Bilingual English/Spanish speaker. What You’ll Do: Leadership & Standards • Be the example — maintain professionalism, positive energy, and a polished appearance (hair neat, non-slip shoes required, no sandals)., • Keep the location spotless, including bathrooms and guest areas., • Motivate the team to complete their daily responsibilities and uphold company standards., • Be available during peak hours (Thursday–Saturday)., • Oversee all cashiers, servers, and drivers — scheduling, performance, and attendance., • Review staff clock-ins/outs and coordinate with the Assistant Manager on driver hours and tip tracking., • Interview, hire, and train new staff members., • Ensure every team member signs and submits the employee handbook to Paola or Cris., • Train new team members in service, cashier operations, and delivery procedures., • Maintain consistent drink and food quality from the team., • Lead a warm, welcoming environment where every guest feels valued., • Ensure staff greet guests, promote specials, and thank customers as they leave., • Handle customer complaints, refunds, and system issues., • Manage refunds on Clover, Uber Eats, Grubhub, and DoorDash, and notify Paola if website refunds are needed., • Coordinate catering orders — all catering requests go through you., • Keep menus and modifiers up to date on Clover and Otter., • Conduct inventory on the first Wednesday of every month (beer, alcohol, soda, supplies)., • Submit weekly reports on staff performance, service flow, and delivery capacity., • Manage supply orders (soda, take-out, cleaning)., • Troubleshoot POS, printer, or system issues as they arise., • 2+ years of experience in restaurant or hospitality management., • Strong leadership and communication skills., • Solid understanding of POS systems (Clover, Toast, or similar)., • Ability to manage multiple priorities during peak times., • Hands-on attitude — willing to train, support, and work alongside the team., • Full-time position., • Competitive salary based on experience., • Weekly pay and room for growth within a fast-growing hospitality group.

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  • Shift Leader
    Shift Leader
    hace 2 meses
    $20–$24 por hora
    Jornada completa
    Manhattan, New York

    We are looking for passionate, talented Shift Leaders to join our team. We’re on an exciting journey, growing fast and sharing authentic, fresh, and nutritious Middle Eastern flavors. Your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! Responsibilities: • Lead daily operations, ensuring efficient team performance, guest service standards, and adherence to food quality and safety guidelines., • Guide team members to perform tasks efficiently and follow company standards., • Ensure the team provides delicious and safe food every day., • Provide excellent guest service, resolve concerns, and ensure a positive dining experience., • Manage inventory during shifts to ensure proper stock levels and minimize waste., • Assist in training new employees, ensuring they are prepared for their roles., • Manage operational tasks such as opening and closing procedures, cash handling, and ensuring store cleanliness. Requirements: • Minimum of one year of experience leading a team in a fast-casual environment., • New York/ServSafe Food Manager Certification., • Strong leadership and communication skills., • Ability to work in a fast-paced environment and handle multiple tasks., • Passion for guest service and team development., • Able to work nights, weekends, holidays, and variable schedules based on business needs., • Physical ability to lift at least 50 pounds regularly and perform extensive walking for 8-10 hours a day. Benefits: • Competitive pay and a bonus plan to recognize your impact., • Medical, dental, and vision insurance., • Commuter benefits., • Sick Pay., • Paid time off., • Employee discounts and free meals., • Growth opportunities through internal development. You’ll find more than a job here — you’ll find a community that values you, supports your goals, and celebrates your success. Apply today to lead a team and create a positive customer experience. We look forward to welcoming you to the team! We are proud to be an Equal Opportunity Employer and do not discriminate on any protected status. Naya is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status

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  • Site Surveyor (Temp)
    Site Surveyor (Temp)
    hace 2 meses
    $23–$25 por hora
    Jornada completa
    Gowanus Heights, Brooklyn

    Position: Solar Site Surveyor (Temp) Location: Brooklyn, NY Reports to: Site Survey Manager Hours: Full-time, 8am-6pm (Hours may vary) NonExempt Duration: October 1, 2025- December 31, 2025 About the Position Brooklyn SolarWorks is seeking a motivated and detail-oriented individual to join our growing Survey team. As a site surveyor, you will need to possess a strong sense of attention to detail, assessments and physical evaluations of sites. The incumbent will be required to visit, measure, and assess potential installation sites by measuring rooftops by hand. High-performing candidates may be considered for extension or future opportunities within the company. Brooklyn SolarWorks reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. Responsibilities: • Work closely with operations and sales teams to evaluate buildings for solar feasibility, • Perform site surveys, assess building conditions and roofs, and relay critical information to Brooklyn Solar Works' (BSW) teams, • Collect detailed photos, measurements, and notes of customer’s roofs, • Collect detailed photos, measurements, and notes of customer’s electrical panels & meters, • Assess potential layout for the solar system’s conduit path, • Conduct Sight Line studies for Landmarks and HTC permitting, • Disposition all survey activities in CRM software in a timely manner, • Travel around all 5 boroughs completing surveys as scheduled, • Carry out additional duties as required by Survey Manager or VP of installations., • Available for occasional communication outside of standard business hours, as needed, • Maintain compliance with and enforce OSHA safety regulations, • Must be comfortable working on flat rooftops during all seasons and weather conditions, • At least 2 years of construction experience, • Valid NYS driver’s license (Minimum of 3 years not including permit), • Clean driving record is required, • Ability to lift 50 lbs, stand, walk and climb stairs/ladders is required, • Basic electrical knowledge, • Excellent communication skills, • Tech literacy (monitoring, quickbase, G Suite, photos, and more), • Self starter who can work independently and with teams, • Basic project fulfillment of presales designs and permitting forms., • Strong knowledge Interfacing with and familiarity with NYC’s relevant restrictions with various NYC Agencies: landmarks, Department of Buildings, Con Edison, FDNY, etc., • Must be comfortable with heights, climbing ladders, standing for long periods at a time, • Strong Attention to detail, • Ability to travel and work irregular hours, as needed. Preferred Skill Set: • 40 hr SST is strongly preferred., • Roofing experience is strongly preferred., • Entry Pay (1-2 years exp) : $23-$25/hr, • (Free options are available) Health (HSA), Vision, Dental and Life Insurance, • Paid Time Off + Sick Days, • 11 Company Holidays, • Personal days, • Free Employee Assistance Program, • Monthly Commuter Travel Benefits (MTA Metrocards), • Occasional Company provided snacks and lunches, • Additional Voluntary Benefits... i.e. HSA, FSA, Pet insurance, STD, LTD etc…

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  • Front Desk Receptionist - Mandarin/Chinese Speaking
    Front Desk Receptionist - Mandarin/Chinese Speaking
    hace 2 meses
    Jornada completa
    Manhattan, New York

    Company: ACA Acupuncture & Wellness Location: 613 W 169th Street, New York, NY, 10032 Summary: We are the largest acupuncture franchise in NY. We are currently seeking a personable, highly organized, and professional Front Desk Receptionist to serve as the first point of contact for our patients. In this key role, you will be instrumental in delivering a positive and welcoming experience to all who engage with our organization. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills. Initial training will take place at 613 W 169th Street, New York, NY 10032. Following the training period, the position will be based at our new location near Union Square. Responsibilities: • Greet and welcome visitors, providing a positive first impression., • Answer and direct phone calls, taking messages as needed., • Manage the front desk area, keeping it clean and organized., • Schedule appointments and manage calendars., • Handle incoming and outgoing mail and packages., • Provide general administrative support to staff., • Assist with basic data entry and record keeping., • Handle inquiries and resolve issues effectively., • Must speak Chinese and English, bilingual, • Strong communication skills to effectively interact with clients and team members, • Proficient in computer skills and office management, • Experience with multi-line phone systems and customer service, • Familiarity with Microsoft Office and Google Workspace, • Excellent organizational and time management abilities, • Clerical experience, including data entry and filing, • Bilingual candidates are encouraged to apply

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  • Barber
    Barber
    hace 2 meses
    $20–$25 por hora
    Jornada completa
    Manhattan, New York

    Location 667 9th Ave, New York, NY 10036 Overview Join our vibrant team as a Licensed Barber, where your creativity and expertise will shine! In this dynamic role, you’ll provide exceptional grooming services while fostering a welcoming atmosphere for clients. You’ll utilize your skills in hair styling and barbering techniques to create stunning looks that leave clients feeling their best. With a focus on customer service and retail sales, you’ll help build lasting relationships with our clientele while contributing to the overall success of the salon. What you’ll do • Deliver high-quality haircuts, shaves, and grooming services using straight razors and other tools., • Utilize salon software, including Booksy, for appointment scheduling and client management., • Maintain a clean and sanitary work environment in accordance with sanitation standards., • Mentor junior staff members in hair styling techniques and customer service best practices., • Engage with clients to understand their needs and recommend products or services through upselling., • Manage front desk operations, including greeting clients and processing transactions efficiently. Basic qualifications • Valid barbering license as required by state regulations., • Strong communication skills to effectively interact with clients and team members. Preferred qualifications • Experience with straight razor, clippers, scissors, and retail math., • Proven track record in customer service and retail sales within a salon environment., • Familiarity with salon management software such as Booksy. Why you’ll love it here We’re dedicated to creating an environment where our team can thrive both personally and professionally. Our commitment to your growth is reflected in the supportive culture we foster. Our benefits include: • Opportunities for professional development and continuing education., • Employee discounts on services., • A collaborative team atmosphere that values your contributions. About us As part of our passionate team, you’ll play a vital role in transforming lives through exceptional grooming experiences. At Hell's Kitchen Barbers, hair matters. We believe in empowering our employees to express their creativity while providing outstanding service to our valued clients. Join us in making every day a great hair day! Job Types: Full-time, Part-time Work Location: In person

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  • Pizza Chef
    Pizza Chef
    hace 2 meses
    $18–$25 por hora
    Jornada completa
    Manhattan, New York

    At Madison Pizza, we’re passionate about crafting delicious, high-quality pizzas that bring smiles to our customers. We pride ourselves on using fresh ingredients and traditional techniques to create mouthwatering flavors. We’re looking for a talented Pizza Maker to join our friendly team and help us deliver that pizza perfection! Responsibilities: • Prepare and stretch pizza dough to the perfect thickness., • Assemble pizzas with a variety of toppings, sauces, and cheeses., • Bake pizzas in the oven to achieve optimal crispness and taste., • Maintain a clean and organized workspace., • Assist in inventory management and ingredient preparation., • Uphold food safety standards and regulations., • Collaborate with team members to ensure efficient service during peak hours. Requirements: • Previous pizza-making or culinary experience preferred, but we’re happy to train passionate individuals!, • Strong attention to detail and a love for food., • Ability to work in a fast-paced environment and under pressure., • Excellent communication and teamwork skills., • Flexibility to work evenings, weekends, and holidays as needed. What We Offer: • Competitive pay., • Opportunities for growth and advancement., • A fun, supportive working environment., • Employee discounts on pizzas and menu items., • A chance to share your creativity and put your unique spin on our offerings! Join our team and help us create pizza magic! 🍕✨ Madison Pizza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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  • Counter Server
    Counter Server
    hace 2 meses
    $18–$20 por hora
    Jornada completa
    Manhattan, New York

    Job Summary: Counter person and front-line teammate. Engaging guests and serving them from behind the line as well as curating and replenishing the salad bar, market table, and sandwich case. Counter servers are an intricate part of our team. Responsibilities: Serving guests from behind the line Preparing salads and grain bowls Ensuring in house and "to go orders" are made properly and are given to the correct guest Monitor food levels and replenish ingredients as needed to ensure efficient service. Adhere to all food safety and sanitation guidelines to maintain a clean and safe working environment Collaborate with kitchen staff to coordinate orders and ensure timely delivery of food to customers Communicate effectively with guests and kitchen team members to maintain smooth operations during busy periods Perform additional duties as assigned by management to support the overall success of the restaurant Provide service with a smile Requirements: Team player Ability to multitask and work efficiently under pressure while maintaining a positive attitude Excellent communication skills and the ability to work well within a team Attention to detail and a passion for delivering exceptional customer service Night and weekend availability Physical stamina to stand for long periods and lift moderate weights A commitment to upholding food safety standards and following health code regulations Join our team at fresh&co where quality and customer satisfaction are our top priorities. If you're a dedicated worker with a passion for quality foods we'd love to hear from you! We are a group of dedicated service professionals, and we can’t wait to meet you!! fresh&co provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Please be advised that we do not respond to inquiries via this platform. If you are interested in joining our team, kindly attend an interview every Thursday between 2 pm and 4 pm and request to speak with Astrid or Gustav

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  • Front of House Manager
    Front of House Manager
    hace 2 meses
    $80000–$95000 anual
    Jornada completa
    Manhattan, New York

    Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Support: Act as a communication bridge, quickly relaying critical information, special requests, or urgent table needs to the service staff or kitchen., • Administrative and Communication Responsibilities (Approx. 20% of Role), • These duties ensure the team is prepared to deliver excellent service:, • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Time-Off Management: Review and approve/deny time-off requests based on operational needs and staffing levels., • Qualifications, • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities., • Communication Skills: Exceptional verbal communication skills; the ability to speak clearly, listen actively, and respond professionally under pressure., • Does this updated description accurately reflect the balance between customer care and administrative duties you're looking for?

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