Customer satisfaction jobs in Cicero, New York - Page 3Create job alerts

Job Description PEST MANAGEMENT APPRENTICE - FULL TIME PAID APPRENTICESHIP Our apprenticeship is a great opportunity to enter a trade without the cost of higher education classes. Our apprentices are in-training to become NYS DEC certified technicians. They are courteous, observant, empathetic, and focused on serving our customers. They enjoy solving puzzles and tenaciously conquering a challenge. We are a local, family owned business that values and appreciates the contribution of every team member. In addition to paid sick and vacation time, health insurance, and retirement contribution, we also provide all training and pay for exams and ongoing classes to achieve and maintain certification with the NYS DEC for qualified candidates. WHY JOIN THE PERIMETEK PEST MANAGEMENT TEAM? We were recently received a 2024 Best Places to Work award from the Central New York Business Journal! WORK/LIFE BALANCE • Family friendly environment and Monday – Friday work schedule, • Paid vacation and sick time, • Competitive starting pay, • Paid classroom and field training, • Contribute as part of a team of professionals who are working to secure public health, • Satisfaction in creative problem solving for businesses across Upstate NY, • The only Urban Entomology Lab in Central NY, • Innovative R&D team working to solve the most difficult pest challenges, • Active in state and national industry associations, • Track record of market growth every year, • Consistent year-round work, • Be motivated to build and maintain excellent customer relations, • Work diligently to learn company service standards at all accounts, • Take personal initiative and responsibility toward solving customer pest problems, • Be an interactive member in a team environment, • Be calm under pressure and handle unexpected challenges with composure, • Detail oriented & observant to be able to identify subtle pest signs and structural issues, • Be reliable & dependable, • Be self motivated, • Have excellent written and verbal communication skills, • Have technical aptitude- be comfortable with tools, troubleshooting, and digital reporting systems, • Make astute observations, • Possess excellent problem solving skills, • Physically capable to be able to perform inspections in diverse environments, • Possess a valid driving record that meets company standards, • Be comfortable working with insects and various animals in a variety of environmental conditions and confined spaces, • Pass a respirator fit test, • Satisfactorily complete initial technical training program, • Possess the physical ability to set up and work off of a 20+ foot extension ladder, • Work independently and manage time appropriately, • Have compliance awareness- follows documentation, audit and safety standards Company DescriptionPerimetek Pest Management, Corp. was founded in 2008 by industry veteran, Andrew Sanefski. It began as a family-owned business operating out of a small home office and garage in Cicero, NY. With a focus on superior service and technical expertise, Perimetek grew steadily. After more than a decade serving commercial and residential clientele, Perimetek is still family-owned and has expanded its service territory to include northern and western NY. Specialties include Bed Bug prevention, custom pest management program design, data collection, analysis, and reporting, and quality assurance.Perimetek Pest Management, Corp. was founded in 2008 by industry veteran, Andrew Sanefski. It began as a family-owned business operating out of a small home office and garage in Cicero, NY. With a focus on superior service and technical expertise, Perimetek grew steadily.\r\nAfter more than a decade serving commercial and residential clientele, Perimetek is still family-owned and has expanded its service territory to include northern and western NY. Specialties include Bed Bug prevention, custom pest management program design, data collection, analysis, and reporting, and quality assurance.

Job Description Summary: The Restoration Operations Manager leads, motivates, and supports a Production/Restoration division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives. Primary Responsibilities: · Continuously pursue strategic and operational objectives. · Oversee the management of operational activities. · Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization. · Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience. · Manage staff development of the Production/Restoration division. · Work closely with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements. · Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables. · Review, document, and discuss operational outcomes and key measures with the General Manager and Owner. · Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity. · Maintain the development of leadership and management skills, as well as Restoration expertise. · Other tasks/duties as required by employer. Education and Experience Requirements: · High School Diploma/GED required, Associates or Bachelors degree strongly preferred. · Industry certifications strongly preferred. · Minimum 5 years of experience in business operations. · Minimum 3 years management experience. · Strong interpersonal skills, leadership skills, and management skills. · Effective written and oral communication skills · Experience in cleaning, restoration, or construction preferred. Physical and Work Environment Requirements: This is a management position routinely working in an office environment; however, field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead. While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety. Normal Working Hours, Additional Working Hours and Travel Requirements: This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45+ hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected. Benefits and Rate of Pay: · $75K- $80K (Rate based on experience) Bonus structure based performance goals and qualifiers. · Medical, Dental, Vision Insurance w/ Employer Contribution (After 90 Days) · NYS Paid Sick Time Accrual (40 Hours Annually) · 5 Days Paid Vacation after 1 Year, 10 Days Paid Vacation after 2 Years · Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving & Christmas · 401K Plan with Employer Match up to 3.5% After 1 Year · Full Time, 50 Hours weekly Company DescriptionSERVPRO of Broome County, Tompkins & Tioga Counties, Elmira/Chemung County, Watkins Glen/Schuyler County, Cortland & Chenango County, Corning, Bath, and Susquehanna, Bradford & Tioga Counties has proudly served our local communities for over 30 years. As a locally owned and family-operated business, we are committed to helping both homeowners and businesses recover from unexpected disasters. Our experienced team is available around the clock, ready to provide the highest level of service when it’s needed most. We understand the stress and disruption that fire, water, and storm damage can cause. That’s why our goal is to minimize interruptions and restore your property quickly and efficiently—helping you get back to normal as soon as possible. From cleaning and restoration to full construction services, we are your trusted all-in-one service provider.SERVPRO of Broome County, Tompkins & Tioga Counties, Elmira/Chemung County, Watkins Glen/Schuyler County, Cortland & Chenango County, Corning, Bath, and Susquehanna, Bradford & Tioga Counties has proudly served our local communities for over 30 years.\r\n\r\nAs a locally owned and family-operated business, we are committed to helping both homeowners and businesses recover from unexpected disasters. Our experienced team is available around the clock, ready to provide the highest level of service when it’s needed most.\r\n\r\nWe understand the stress and disruption that fire, water, and storm damage can cause. That’s why our goal is to minimize interruptions and restore your property quickly and efficiently—helping you get back to normal as soon as possible.\r\n\r\nFrom cleaning and restoration to full construction services, we are your trusted all-in-one service provider.

Job DescriptionDescription: Kinsley Power Systems, a family-owned business, has led the generator industry in service, sales, and rentals for 60 years. We’re committed to exceeding customer expectations in a workplace that’s enjoyable and rewarding. If you're seeking a growing company that upholds strong family values, fosters a great culture, values your hard work, and offers growth opportunities, look no further—join our Kinsley family! Are you a strategic and hands-on leader with a passion for operational excellence? We’re seeking a Branch Operations Manager to lead our branch operations, drive performance, and deliver exceptional service. This role offers the opportunity to oversee service operations, manage a talented team, and directly impact customer satisfaction and branch profitability. Key Responsibilities: • Lead and manage all operational functions for assigned branch(es), including Field Service Technicians and support staff., • Hire, train, coach, and develop team members to ensure high performance and engagement., • Oversee branch facilities, ensuring compliance with OSHA and internal safety standards., • Develop and execute annual business and financial plans in alignment with company goals., • Own and manage full P&L responsibilities for your branch(es)., • Ensure excellence in service delivery including scheduling, dispatching, billing, and warranty processing., • Continuously improve workflows and drive efficiency, productivity, and adherence to company policies., • Use data and reporting to identify and resolve operational issues, ensuring quality and profitability., • Manage after-hours emergency services, ensuring readiness and responsiveness., • Oversee branch fleet operations and maintenance., • Support and scale service growth by recommending staffing needs and operational strategies., • Implement and maintain formal operational processes and best practices., • Evaluate office procedures, schedules, and workflows to optimize performance., • Support company-wide policy development, strategic planning, and performance improvement initiatives., • Provide reporting and analysis to support decision-making., • Act as a key member of the company’s emergency response team as needed. Preferred Experience: • Proven experience managing multi-functional service operations, • Strong leadership skills with a track record of team development and performance management, • P&L and budget management experience, • Knowledge of operational best practices, compliance standards, and safety regulations, • Ability to thrive in a fast-paced, customer-focused environment, • Analytical mindset with a continuous improvement focus Why You’ll Love Working at Kinsley: • A close-knit, family-first company culture, • A 60-year legacy of leadership in the power systems industry, • Opportunities for growth and advancement, • A supportive, team-oriented environment, • Ongoing investment in your professional development All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Requirements:

Job Description Stellar Roofing, a fast-paced roofing and home exterior company seeking a dedicated and reliable Roofing Project Manager to join our dynamic Syracuse team. This position plays a critical role in ensuring smooth day-to-day operations and delivering top-tier support to both our internal team and our valued customers. Responsibilities: • Manage roofing projects through completion, including crew coordination and customer communication., • Provide direct oversight of subcontractors to ensure compliance with project specifications, safety standards, and quality requirements., • Oversee daily operations, assign tasks, and ensure all work follows company standards and manufacturer specifications., • Coordinate materials and equipment for timely and efficient project execution., • Enforce safety policies and quality assurance measures across job sites., • Serve as the primary point of contact for clients; maintain positive relationships and conduct regular project updates., • Minimum 2 years of construction/project management experience, preferably in roofing., • Strong organizational, communication, and leadership skills., • Experience managing and directing subcontractor performance and deliverables., • Proficient in project management software and familiar with safety protocols., • Valid NYS driver's license; ability to tow trailer daily (as required)., • High school diploma required; trade school, college coursework, or bachelor's degree preferred., • Competitive salary based on experience, • Company vehicle and phone, • 401(k) with 4% Match, • Cell phone reimbursement, • Company truck, • Dental insurance, • Employee discount, • Flexible spending account, • Fuel card, • Health insurance, • Life insurance, • Opportunities for advancement, • Paid time off, • Referral program Job Type: Full-time Company DescriptionStellar Roofing is a leading provider of residential and commercial roofing solutions, known for our commitment to quality, safety, and customer satisfaction. We pride ourselves on delivering exceptional roofing services to a diverse range of clients. We are seeking a skilled and experienced Roofer to join our dynamic team.Stellar Roofing is a leading provider of residential and commercial roofing solutions, known for our commitment to quality, safety, and customer satisfaction. We pride ourselves on delivering exceptional roofing services to a diverse range of clients. We are seeking a skilled and experienced Roofer to join our dynamic team.

Job Description General Description: The Production operator is responsible for completing assigned duties to ensure customer, team member, and vendor satisfaction. The Production operator does this by operating production equipment to dispense dairy and non-dairy products. The Production operator is also responsible for cleaning, sanitizing, setting up, monitoring, and maintaining equipment. The Production operator completes these functions to support the manufacture of dairy-related products. Job Responsibilities: • Responsible for achieving assigned goals in the areas of production, safety, quality, performance, and cost., • Notifies others of mechanical malfunctions to increase productivity and equipment capabilities and begins to identify areas where operators can assist in resolving concerns., • Responsible for complying with GMPs, SOPs, corporate and/or plant policies, rules, and regulations., • Clean and sanitize equipment according to established operating procedures and checklists., • Set up, operate, and monitor production line equipment, ensuring compliance with quality standards and scheduled checks., • Ensure continuous material supply to equipment for uninterrupted production., • Maintain cleanliness and sanitation of the immediate work area, using personal protective equipment when handling chemicals., • Monitor assigned equipment for production quality and promptly report any problems or issues to the manager., • Document and update all required logbooks and checklists related to quality and production processes., • Learn and master all production equipment processes within the Ice Cream Center (ICC)., • Covers breaks and lunches and other staffing needs as assigned by their supervisor/lead., • Compliant with all legal requirements concerning dairy processing and safety on their assigned shift and reports concerning their supervisor/lead., • Works safely and reports safety concerns promptly to their supervisor/lead and takes corrective actions as necessary to ensure a safe environment., • Responsible for reporting food safety problems, initiating action, and supporting SQF by maintaining food safety and quality., • Clean and sanitize equipment according to established operating procedures and checklists., • Set up, operate, and monitor production line equipment, ensuring compliance with quality standards and scheduled checks., • Ensure continuous material supply to equipment for uninterrupted production., • Maintain cleanliness and sanitation of the immediate work area, using personal protective equipment when handling chemicals., • Monitor assigned equipment for production quality and promptly report any problems or issues to the manager., • Document and update all required logbooks and checklists related to quality and production processes., • Learn and master all production equipment processes within the Industrial Control Center (ICC)., • Ensures work areas are sanitary and strictly adhere to sanitation practices., • Ability to apply basic to complex mathematical concepts such as adding, counting, subtracting, multiplying, dividing, and knowledge of weights and measures, to sufficiently handle job tasks., • Understand and respond appropriately to basic to complex employee, vendor, and customer inquiries., • Read, write, and communicate using English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need)., • Knowledge of the company's mission, purpose, goals, and your role in achieving each of them., • Ability to operate facility equipment as required in assigned area., • Satisfactorily complete all company training requirements., • A minimum of GED or High School Diploma is required., • Mechanical skills related to the operation of equipment are preferred., • Must be able to work in varied temperature ranges., • Responsible for reporting to work at scheduled times and communicating tardiness and absences with the assigned Supervisor/Manager after the occurrence., • Responsible for reporting to work in a condition to work., • Responsible for being well-groomed and dressed in business- and position-appropriate attire at all times including ensuring compliance with GMP dress code standards., • Comply with performance criteria, and standards of conduct as contained in company policy, employment procedures, and responsibilities as described in the company handbook., • Maintain a safe work environment at all times and immediately report and take appropriate action to correct a safety concern., • Requires morning, afternoon, and overnight availability any day of the week based on assigned shifts., • Requests to be scheduled off for a specific day require advance notification and approval by the Supervisor/Manager., • Normally protected from weather and temperature changes, possible exposure to hot cold wet, humid, or windy weather conditions does exist., • May be subject to exposure to ingredients used in the manufacture of food products including allergens., • Ability to move throughout all areas of the facility including but not limited to office, production, and warehouse environments. Including the outside perimeter of the building., • Able to wear all necessary personal protective equipment to perform job functions., • Stand and/or sit continuously and perform job functions for a full shift with a meal break., • Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle, and move items weighing up to 50 pounds without assistance and move objects exceeding 50 pounds with reasonable accommodations.

Job Description Job Title: Operations Manager Reports To: General Manager FLSA Status: Salaried - Exempt Supervisory Responsibilities: Yes – Department Leader Position Summary: The Operations Manager will oversee daily foundry processes as well as supervise foremen and union hourly employees while pursuing continuous improvement in areas such as scrap reduction and productivity increases while minimizing cost. Essential functions include but not limited to: • To lead quality practices and procedure to ensure conformance to defined specifications along with continuous improvements in costs, housekeeping, and customer satisfaction., • To be a champion for safety, quality, teamwork, and team development., • Ensure compliance with government, corporate and equipment supplier safety rules and regulations and best management practices., • Participates on Safety Committee and advises team of safety standards, conduct and corrective action., • Proactively identifies and takes action to illuminate potential safety hazards, • Takes immediate corrective action when unsafe conditions or practices are identified., • Ensures housekeeping of manufacturing work environment aligned with 5S and an accident-free work environment., • directs subordinates to effectively meet production standards and goals in a safe, timely and cost-effective manner., • Actively engages the production team in process, safety, and quality continuous improvement activities., • Ensure daily that job planning, materials and equipment are ready at the start of each production shift, • Accurately completes necessary production records and reports on a timely basis., • Leads continuous improvement in process throughput, scrap reduction, delivery to customer commitment, and cost reduction. Knowledge/ Skills /Experience: • A minimum of an Associate Degree in Manufacturing Technology, Engineering, Management, or similar field, • Minimum of five years’ of work experience leading and developing a team., • Minimum of five years’ experience working in a manufacturing environment, ideally in a foundry., • Knowledge of Microsoft office Products (Outlook, Excel, PowerPoint, Word, etc.), • Working knowledge of ISO standards and Internal Audits., • Demonstrated strong analytical problem-solving skills. Work Remotely: No Job Type: Full-time Salary: $100,000.00 - $120,000.00 per year plus discretionary bonus. Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee assistance program, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Vision insurance

Job Description Description: Culligan is seeking an experienced Regional Manager to oversee our business operations and Store Branches in the Northeast South region. The Regional Manager is responsible for leading and managing daily operations through general managers to deliver best in class employee and customer facing metrics/experience and achieve business goals and maximize profitability. As Regional Manager your duties also include guiding/growing staff in your region, setting performance objectives, evaluating, ensuring regulatory and company standards are upheld, and optimizing operational/financial performance. To be successful as a Regional Manager, you should be able to set a vision/strategy for your region, lead/manage/grow other leaders/branch managers, have customer centric mindset, excellent problem-solving/decision-making and teaching/coaching skills to drive continuously improving operational performance and top and bottom-line results. Responsible for top and bottom-line growth strategy and results. Specific Job Function: • Set multiyear vision/budget and tactical execution plan for the region, aligned with BU vision, supported by visibly managed KPIs through strong collaboration/sense of ownership with General Managers, • Adhere to and enforce all company safety guidelines, • Recruit, train, and support General Managers through talent management efforts., • Evaluate and develop team members to ensure future needs of the business are met from a talent perspective with effective leaders in place and strong succession planning., • Foster a team culture by empowering recognizing and motivating branch personnel focused on best-in-class employee experience, • Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction, • Support resolution of escalated customer issues, incident reports, and legal actions., • Identify, design and lead major strategic initiatives for the region and provide strategic analysis to drive improved decision making., • Work directly with the Leadership team and GMs on identifying and resolving significant business issues., • Support/Collaborate with Sales team and General Managers to maximize all revenue streams for the region while developing and implementing business, marketing, and advertising plans., • Drive operational efficiency and cost control measures to achieve business results including revenue and EBITDA targets for assigned region., • Drive/oversee/coach problem solving and continuous improvement sessions with branch resources and/or Region/BU level resources while sharing/learning and implementing region relevant best practices, • Manage internal and external stakeholder relations and negotiate contracts., • Ensure products and services comply with regulatory and quality standards., • Ensure company standards and procedures are followed., • Prepare and present monthly, quarterly, and annual statements, analyses, and reports of operations and finances., • Ensure effective communication through the region, • Analyze data and put together strategic plans to help improve all areas of your region, • At least 60% travel to branches across region. Quarterly travel to Illinois Corporate location, • Complete other ad-hoc tasks as assigned Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Customer Focus Time Management Organization and Planning Problem Solving Teaching/Coaching Strategic Planning Team Player Analytical Judgement/Decision Making Negotiation Integrity Detail Oriented Leadership/Delegation Resourcefulness Talent Management Sales Management Accountability Profit Generation Ability Qualifications: • Bachelor's degree in business administration, management, or a similar field., • 10+ years of overall management and leadership experience., • 5+ years of managing a field team of managers, • 5+ years of dealer/distributed business and experience in a field service industry is a plus, • Water Treatment or Field Service Industry experience required, • Experience in strategy deployment process in multi branch environment and utilizing structured problem solving/project management tools/processes is a plus, • Proficiency in Microsoft Office, with CRM systems, and project management tools., • Excellent communication skills, both verbal and written., • Excellent leadership and decision-making skills., • Ability to multitask and work efficiently under pressure., • Strong analytical and problem-solving skills., • Sales and Profit Management skills, • Ability to build strong teams, • Set winning culture for the region, • Competitive and aggressive

Job Description General Description: The Filler Operator is responsible for completing assigned production duties to ensure customer, team member, and vendor satisfaction. The Filler Operator does this by performing all required setup, operating, cleaning, and troubleshooting requirements on production equipment while following standard operating procedures. The Filler Operator completes these functions to support the manufacture of extended shelf life (ESL) dairy-related products. Job Responsibilities: • Responsible for achieving assigned goals in the areas of production, safety, quality, performance, and cost., • Responsible for operating assigned filling equipment to include: Setup, pre-start, startup, operation, shut down, and cleaning, following standard operating procedures., • Troubleshoots equipment following established procedures., • Notifies others of mechanical malfunctions to increase productivity and equipment capabilities and begins to identify areas where operators can assist in resolving concerns., • CIP processes to include chemical input temp and time controls for CIP and monitor COP to include manual washing of equipment COP tank and equipment set up., • Maintains production schedules, meets order expectations, monitors variances and reports out of spec., daily planning and schedule of production, and participates in waste reduction efforts., • Clears any jam-ups and restores production line operation., • Responsible for complying with GMPs, SOPs, corporate and/or plant policies, rules, and regulations., • Utilizes inventory control system to ensure proper updating of inventory and to look up necessary details., • Performs product quality control checks on an ongoing basis., • Provides assistance and support to all areas in the production facility as assigned by supervisor/lead and begins to train and build competence on key areas in production such as fillers, forklifts, and production lines., • Responsible for gaining competence on line circuits and learning proper hookups are made in the facility., • Covers breaks, lunches, and other staffing needs as assigned by their supervisor/lead., • Compliant with all legal requirements concerning dairy processing and safety on their assigned shift and reported concerns to their supervisor/lead., • Works safely and reports safety concerns promptly to their supervisor/lead and takes corrective actions as necessary to ensure a safe environment., • Responsible for reporting food safety problems and initiating action and for supporting SQF by maintaining food safety and food quality., • Ensures work areas are sanitary and strictly adhere to sanitation practices., • Ability to apply basic to complex mathematical concepts such as adding, counting, subtracting, multiplying, dividing, and knowledge of weights and measures, to sufficiently handle job tasks., • Understand and respond appropriately to basic to complex employee, vendor, and customer inquiries., • Read, write, and communicate using English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need)., • Knowledge of the company's mission, purpose, goals, and your role in achieving each of them., • Ability to operate facility equipment as required in assigned area., • Satisfactorily complete all company training requirements., • GED or High School Diploma is preferred., • Responsible for reporting to work at scheduled times and communicating tardiness and absences with the assigned Supervisor/Manager after the occurrence., • Responsible for reporting to work in a condition to work., • Responsible for being well-groomed and dressed in business- and position-appropriate attire at all times including ensuring compliance with GMP dress code standards., • Comply with performance criteria, standards of conduct as contained in company policy, employment procedures, and responsibilities as described in the company handbook., • Maintain a safe work environment at all times and immediately report and take appropriate action to correct a safety concern., • Requires morning, afternoon, and overnight availability any day of the week based on assigned shift., • Requests to be scheduled off for a specific day require advance notification and approval by the Supervisor/Manager., • Normally protected from weather. Temperature changes are possible with exposure to hot, cold, wet, and humid conditions., • May be subject to exposure to ingredients used in the manufacture of food products including allergens., • Ability to move throughout all areas of the facility including but not limited to office, production, and warehouse environments. Including the outside perimeter of the building., • Able to wear all necessary personal protective equipment to perform job functions., • Stand and/or sit continuously and perform job functions for a full shift with a meal break., • Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle, and move items weighing up to 50 pounds without assistance and move objects exceeding 50 pounds with reasonable accommodations.

Job Description The IT Support Analyst will provide a wide range of technical support to end-users across the company, which includes troubleshooting and resolving issues related to company-supported devices, user accounts, software installations, connectivity, and other infrastructure equipment. This position is full-time and located in our Firestone facility (not remote). Additional travel between our four (4) Syracuse based facilities will also be required. The IT Support Analyst will report to the Director of IT. Key Responsibilities Server Administration • Proven expertise in managing day-to-day maintenance of both physical and virtual servers., • Demonstrated proficiency in installing, configuring, and backing up servers to ensure optimal performance and data integrity., • Demonstrated experience in managing Active Directory in a Hybrid AD environment, • Demonstrated experience in print servers., • Experienced in monitoring server performance and ensuring system reliability., • General knowledge of troubleshooting network issues both wired and wireless networks and access points, • Familiarity with basic networking concepts and protocols such as TCP/IP, DNS, and DHCP. Desktop Administration • Experienced in configuring and managing user accounts, permissions, and security settings., • Proficient in deploying and updating desktop applications and operating systems., • Adept at providing technical support and training to end-users., • Provide day-to-day technical support for a variety of hardware and software systems, • Troubleshoot and resolve issues with company-supported devices, including desktops, laptops, printers, and mobile devices, • Manage Windows updates, assist with Exchange Management console, • Manage file share permissions and network file share servers, • Directly contribute to continual improvement of the company’s security posture, • Work independently on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions, • Provide first level support to users Technical Skills • Familiar with ticketing systems to manage support requests ensuring timely resolution and communication with users., • Demonstrated ability in problem-solving and adapting to new problems and challenges., • Create and maintain technical documentation for servers and network systems, including design specifications, user guides, and troubleshooting manuals., • Working knowledge of Active Directory and Group Policy., • Knowledge of Exchange (both 365 and On Prem) and Office 365 products, • Proficiency in problem-solving with a keen attention to detail., • Excellent communication skills and ability to explain technical concepts to non- technical users., • Detail oriented with a high level of commitment to customer satisfaction., • Team player with an emphasis on both knowledge sharing and learning. Customer Service & Relationship Management • Demonstrated ability to provide exceptional customer service, maintaining positive relationships with users., • Ability to work effectively within a team, communicating clearly and collaborating with other team members., • Ability to convey technical information clearly to non-technical stakeholders., • Displays empathy and patience with users of all levels of sophistication. Education & Experience • Bachelor's degree in computer science, systems or networking engineering, or related field or associate's degree in computer science, systems or networking engineering, or related field with 2 years of similar professional experience. Key Competencies & Skills • Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently., • Strong attention to detail, positive attitude., • Knowledge of IT security practices and data privacy regulations., • Ability to work independently and manage multiple tasks simultaneously., • Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams., • Must be able to stand and walk for extended periods with occasionally lifting 50 lbs., • Occasional travel is required to company sites., • Provide off-hours support on a rotating basis as needed. Compensation Range: $27 - $33 per hour Schedule: Monday - Friday, 8am - 4:30pm Company Overview River Valley Holdings is a family-owned food distribution company based in Syracuse, NY and serving retail customers across the northeastern United States. The River Valley family of companies: River Valley Foods, Cavallaro Foods and Garden Spot Foods, distributes a wide range of specialty dry and frozen grocery items out of warehouses in Syracuse, NY and New Holland, PA. River Valley offers a competitive compensation and a comprehensive benefits package: • Full benefit package including health, dental, life, short- and long-term disability, • 401k & with company match, • Vacation and personal time off, • Employee Assistance Program, • Employee Purchase Program, • High-growth environment with plenty of room for advancement

Job DescriptionWe are looking to expand our in house technical team. Position: As a Network Support Technician you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever changing network environment. Duties: This position will include the following duties at a minimum: • Manage tickets using our ticketing system (TK-Tracker2), • Manage endpoints, • Remote support, • Monitoring, • Reporting, • Support, • Backup monitoring of systems and networks, • Workstation & laptop support, • Phone configurations and support, • Antivirus system management, • Internet install and support, • TurnKey TV and Music system support, • Firewall support and updates, • TurnKey wireless network support, • On call rotation, • Makes follow up calls as required ensuring customer satisfaction., • Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems. Additional information: • Occasional travel may required., • Occasional overtime hours may be required., • Certifications are helpful. Requirements Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success. • Candidate must have the ability to lift 70 pound, use a ladder, and kneel., • Candidate must have the ability to multitask, • Candidate must be able to work as part of a team, • Candidate must be able to work in a flexible and growing environment, • Candidate must be able to communicate to customers with various levels of technical knowledge, • Familiarity with Microsoft Windows and Microsoft OfficeBenefits, • Employer provides the following benefits, • Health Insurance, • 401K Retirement account with matching, • Paid Time Off, • Free Direct deposit of your checking, • Free membership at EMPOWER FCU, • Free Parking

Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Job Specific Requirements Job Title: Tier 1 Customer Service Representative Who we are and what we do: We are the number. We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered ‘the factory’ and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer’s home. Instead of the homeowner reaching out directly to the dealer they will call for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support. What we help them with: • Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer, • Our number one goal is to get the homeowner connected with the dealer, • Provide customers with warranty information, • Product comparison, • Dealer referrals to distributors, • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department, • Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives, • Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats. Identify Requirements: • Microsoft Office proficient, • Type 35-45 words per minute, • Excellent verbal and written communication skills Shift Standard Work Day Education HS Diploma/GED Benefits Disclosure: • “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Job Description Nova Biomedical is hiring a Field Support Specialist to be based in Syracuse, NY and the surrounding area. The Field Support Specialist is responsible for overall onsite customer satisfaction with Nova Biomedical products in assigned geographical territory, provides both reactive and proactive consultative support to customers, and is responsible for managing all field support requirements within assigned customer territory. The Field Support Specialist also: • Exercises independent judgment to manage all local customer support requirements within assigned territory., • Drives key performance indicators (KPI's) locally to ensure a high level of customer satisfaction including On-site Response Time, On time PM's, Second Days, Recalls and Primary Representative Utilization., • Responsible for making independent, daily business decisions on customer call prioritization, local calendar scheduling, inventory management, unscheduled customer satisfaction (Ambassador) calls, and for determining appropriate length and duration of onsite customer activities., • Performs on-site new product installations, corrective maintenance, preventive maintenance and associated customer training with laboratory staff at all levels including laboratory management., • Responsible for properly completing and returning service documentation and regulatory paperwork (electronic and hard copy) to satisfy U.S. FDA requirements., • Performs clinical and biotechnology application activities (IQ/OQ) such as correlation, linearity, and precision to assist customers with instrument validation requirements to satisfy local accreditation requirements., • Territory includes Syracuse NY and Buffalo NY and surrounding areas. Overnight travel required (up to 25%)., • Maintaining acceptable productivity levels, customer satisfaction levels, KPI's and other peer comparisons as determined to be appropriate by the local Regional Support Manager., • May require attendance and assistance at trade shows, customer seminars and similar marketing events., • Maintaining service level agreements, properly billing customers for service performed and parts used, and reviewing onsite customer spares inventory of Nova products that are used with their instruments (e.g. Nova controls) to ensure maximum product uptime.., • Identifying new sales opportunities through day-to-day customer interaction and for forwarding sales leads to the Nova Sales department., • Exercising good fiscal awareness to control expenses through proper inventory management, exercises good judgment with all Nova property (i.e.: company car, inventory, credit card) with strong attention to cost in normal duties of the position., • Proper use of the Nova Travel Office., • Clinical and/or Biotechnology laboratory knowledge and/or experience is required for this position., • The ability to travel by car or airplane for prolonged periods., • The ability to work in a standing or sitting position for prolonged periods., • Requires above average verbal communication skills, above average teaching skills and above average interpersonal skills., • Requires a person who will travel within or outside the assigned territory. Ability to work independently with little daily supervision., • Since this position will have access to sensitive information/documentation (HIPAA, Corporate Intellectual Property) from the manufacturer, individuals must possess a mature and professional ability to use proper judgment and discretion with this information when interacting with customers and other professionals., • A Medical Technologist, Nursing, or Respiratory Therapy degree and/or Electronics background is required Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees.

Job Description Location This position is 100% in-office and reports to our facility on-site in Syracuse, NY (Must be local or willing to relocate at your own expense). Job Summary Help protect life and property at Rapid Response! Rapid Response Monitoring is searching for a passionate problem-solver to join our fast-paced Technical Services team. As our frontline Technical Support Specialist, you will be ensuring our customer alarm and fire systems run smoothly 24/7. Your expertise will directly impact their safety and peace of mind, making every day a rewarding experience. Salary Range $60,000 - $80,000 per year, based on experience Hours Various (5:00am-5:00pm; 12:00pm-9:00pm) Responsibilities • Thrive in a dynamic environment: work independently and collaboratively in a fast-paced support center, solving problems under pressure, • Troubleshooting guru: diagnose and resolve technical issues related to customer alarm and fire systems, ensuring their seamless operation, • Communication expert: clearly communicate via phone, email, chat, ticketing system or in person complex technical concepts to customers or staff members, fostering trust and exceeding expectations, • Documentation: recording and tracking customer issues, solutions, and interactions for future reference, • Customer Focus: prioritizing customer satisfaction and ensuring a positive experience, • Manufacturer and Product Knowledge: Staying up to date with industry manufacturers and RRMS products and services, • Associate’s degree, two (2) years of IT experience, or equivalent military experience, • Experience in high-volume technical support role, • Proficient computer skills and applications (i.e., typing, Word, Excel, Ticket Systems, Web Applications), • Medical, Dental, Vision, and 401k, • Paid vacation and sick time, • Wellness Program + Wellness DAYS OFF, • Internal advancement opportunities Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment. Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at . Rapid Response is an Equal Opportunity Employer. INDRR4