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Job Description Overview We provide customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. Summary: National Account Manager The National Account Manager is responsible for promoting and selling Air and Ocean products and services, at a sales office or at the customer’s place of business, to customers who utilize any or all transportation methods for the movement of their product. Must be able to identify and provide solutions for the transportation needs of customers and prospects. Duties and Responsibilities: § Develop and maintain long-term strategic relationships with customers. § Develop a strategic approach to create engagement and win new business. § Identifies and compiles lists of prospective customers for use as sales leads based on information from newspapers, business directories, industry ads, trade shows, internet, and other sources. § Qualifies customers and prospects to determine strategic plans and service requirements. § Provides weekly Sales Reports to the VP Global Sales, Regional Head of Sales, Sales Coordinator, Marketing & Business Development, Rate Administrator, and Branch Managers. § Investigate all sales leads as provided by the Corporate Sales Office and International Agent to include timely written follow-up. § Travels through assigned territory to call on regular and prospective customers to solicit additional business and/or present core services. § Create and present formal presentations representing our service capabilities. § Coordinates and assists with customer implementation and on-going maintenance, including the coordination of customer training. § Quotes prices and credit terms for business obtained. § Completes Account Profile and routes to appropriate branch office and other personnel as designated. § Works with Corporate Sales Administration and Marketing & Business Development personnel to keep account activities and literature up to date. § Prepares reports on business transactions and keeps expenses accounts. § Translate research conclusions into actionable business concepts and plans for broader review and discussion. § Understand market trends, drivers & dynamics - work to promote new products and gain exposure within target markets. § Build a strong external network consisting of key influencers and collaborators within the industry. § Seek out the appropriate contact within the new business opportunity and generate leads, cold calling prospective customers where necessary. Required Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. · Must be innovative, intuitive, responsive, organized, and analytical. Must possess solid sales fundamentals to include presentation skills, account analysis and development, and sales prospecting. · Strong interpersonal, analytical, problem-solving, and communication skills required. · Proven sales territory success, negotiation, persuasion, and presentation skills. · Comprehensive knowledge and understanding of international and domestic freight forwarding operations, and warehousing/distribution required. · Must demonstrate working knowledge of accounting, logistics, pricing, and informational technology. · A minimum of 25% travel within the region is required. Education and Experience: • Proven track record of successful business development and commercial success in B2B environment., • Experience with negotiations; strong influencing and persuasion skills., • New Business Development experience strongly preferred., • Availability to visit customers, make product presentations, meet in various locations., • Experience inputting and tracking sales-related data into a CRM system. The salary for this position ranges between $90,000 and $130,000 annually plus commission and excellent benefits.

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our e-Billing/Budget Compliance Administrator position. The position can be based in either our White Plains, NYC (Midtown or Downtown), Stamford, CT or Madison, NJ offices. We are amenable to remote candidates in states where we have offices. Key Responsibilities: • Assist attorneys with the preparation of budgets utilizing the firm's proprietary budget application, • Training partners and support staff on the firm's proprietary budget application, • Submit budgets on various middleware sites, • Submit accruals per client guidelines and update accrual schedules accordingly, • Research and resolve all new budget related issues, • Research budget rejections and coordinate with attorneys/clients to resubmit budget, • Analyze exhausted budgets and determine if an updated budget is necessary; coordinate with attorneys as necessary, • Monitor and report on all budget statuses, • Handle all issues identified in budget related compliance reports, • Monitor E-billing mailbox and handle all budget related requests in a timely manner, • Maintain internal database of e-billed clients and their budgeting requirements, • Document and update reference materials for all aspects of the e-billing budget process as necessary, • Escalate issues as needed to Supervisor, Manager and Director, • Interact with internal clients (Partners, Associates, Legal Assistants) and external clients (Insurance companies and middleware vendors) as necessary, • Undergraduate degree desired. Candidates with significant experience may be considered., • Advanced Excel skills ; experience with formulas, VLOOKUP and pivot tables preferred, • Ability to work independently and under pressure in a professional environment, • High level analytical and problem solving skills, • Very organized and able to handle multiple tasks effectively, • Excellent customer service and communication skills, • Strong reading comprehension and writing skills, • Knowledge of legal e-Billing and Middleware systems preferred A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $60,000—$85,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

Job DescriptionCompany Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Tier 2 Field Technician (New York City | Hybrid Field + Remote) Full-Time | MSP Environment We’re looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the “face” of the company at client locations. If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you’ll feel right at home here. What You’ll Do * Provide Tier 2 support across multiple client environments—both remotely and onsite. * Work from home on remote tickets, while spending 3–4 days per week onsite handling escalations, hands-on troubleshooting, and client requests. * Support desktops, laptops, mobile devices, network hardware, servers, and cloud services. * Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications. * Deploy and support firewalls, switches, access points, and other network components. * Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes. * Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams. * Build strong relationships through professionalism, reliability, and excellent communication. What You Bring * MSP experience is required—you’re comfortable with multi-client environments and shifting priorities. * Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software. * Comfort supporting field hardware—workstations, WiFi, printers, cabling basics, routers, and switches. * Ability to solve problems independently and escalate appropriately when needed. * Strong communication skills and a client-first, service-oriented mindset. * Ability to navigate NYC for onsite visits (subway/walking is perfectly fine). * A desire to learn, grow, and take on more responsibility over time. Growth & Advancement Opportunities We invest heavily in professional development, and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility, you’ll have opportunities to advance into: * Senior Support Engineer * Project Engineer / Implementation Specialist * Systems Administrator * Systems Engineer * Cloud Engineer (M365/Azure) * Network Engineer We want you to move forward, not stay stuck in tickets forever. Why You’ll Love This Role * A healthy balance of remote work and onsite client interaction. * A supportive MSP team that values collaboration and continuous learning. * Exposure to a wide variety of environments, keeping every day interesting. * Clear pathways to advance into higher-level engineering and system administration roles. If you love helping people, enjoy being hands-on in the field, and want a career path that grows with you, we’d love to talk. Qualifications MSP Experience necessary. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Summary The IT Support Technician reports to the CISO/Director of IT based at corporate headquarters in NY. This is a full-time, non-exempt position that works with internal users and external clients. This is a unique opportunity for a junior technician to gain hands-on experience with advanced security tools, cloud infrastructure, and international compliance standards while supporting elite professionals in a fast-paced investigative culture that goes far beyond standard IT help desk environments. The role is responsible for supporting the daily operations of Guidepost IT systems and users, ensuring optimal performance and availability. This involves providing technical support, working with outsourced IT consultants (MSP/MSSP) on open/active IT tickets, maintaining security measures, working with new technologies, and staying updated on the latest IT and security technologies. Core Responsibilities System Maintenance and Monitoring • Proactively monitor and respond to Guidepost’s user requests for assistance within both local and cloud-based infrastructure to ensure maximum up-time for a global workforce., • Configure and decommission all desktop and laptop computers for new, existing, and terminated employees., • Provide technical support to end-users (software, hardware, and network-related), resolving IT-related issues promptly., • Provide technical support to end-users both in-person and remotely., • Monitor and utilize the IT ticketing system supported by the MSP/MSSP, maintaining professional working relationships and escalating responses as needed., • Monitor tickets for completion., • Manage user accounts, permissions, and MFA utilizing Microsoft Entra ID and the Microsoft 365 Admin Center., • Provide basic system administration of the VOIP phone and video conferencing systems., • Ensure security standards are met to protect Guidepost’s data and IT infrastructure., • Monitor security alerts and respond to potential cybersecurity threats., • Ensure users maintain Guidepost security protocols on all devices., • Technical Support and Knowledge, • Problem Solving and the ability to fully resolve IT issues, • Communication, • Customer Service, • Ethical Practice, • Multitasking Skills, • Ability to prioritize responsibilities and react to urgent situations effectively, • Ability to identify potential issues and escalate investigation when needed, • Minimum one (1) year of experience in a corporate IT environment, • Hands-on experience in a networked Windows environment, including Mac, iOS, and Android devices, • Strong working knowledge of all Windows Office products, • Must have working knowledge of Microsoft Teams, • A minimum of an associate’s degree in computer science, Information Technology, or a related field, • Working knowledge of SharePoint, Microsoft Entra ID, and the Microsoft 365 Admin portal, • Familiarity with MDM or RMM tools, • Certifications such as CompTIA A+, CompTIA Network+, or similar Physical Requirements While performing the duties of this job, much of the work may be done sitting at a desk, using a computer, typing, handling phone calls, filing, and using office equipment such as like printers and copiers. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Range The base annual salary range offered for this position is based on numerous factors, including job-related skills and knowledge, experience, specific location, relevant education and/or training. In addition to the annual salary, we offer a full benefits package.

Job Description Contract Administration The TGI Story TGI Office Automation is a second-generation, family-owned business with over 61 years of experience in office technology solutions. We provide scalable, innovative solutions from industry-leading partners to help organizations solve today’s complex business challenges. Our Mission Office automation empowers your business. Through smart, strategic solutions, we help our customers reduce costs, improve efficiency, and stay competitive. Learn more: Position Summary The Contract Administrator plays a key role in supporting and managing TGI’s Auto Toner Replenishment (ATR) Program. This position is responsible for the day-to-day administration of ATR accounts, including maintaining accurate device and contact data, monitoring device connectivity, coordinating shipment approvals, and ensuring consistent execution of program standards. This role works closely with the ATR Program Manager and cross-functional teams to ensure customers receive timely and accurate shipments while maintaining strong data integrity and customer satisfaction. As the program grows, additional responsibilities or special projects may be assigned. Primary Duties & Responsibilities • Maintain and update customer account data, including device details, locations, and contact information, • Monitor device reporting and identify offline or non-reporting equipment, • Manage shipment confirmation workflows, including approvals, declines, and follow-ups, • Coordinate toner shipments once customer approval is received, • Communicate clearly and professionally with customers regarding shipment status and reporting issues, • Track and document account activity according to program procedures, • Escalate unresolved issues or customer concerns to the ATR Program Manager, • Ensure compliance with company policies and program requirements, • Maintain trackers, logs, and reports related to the ATR program, • Collaborate with Sales, Contracts, IT, Purchasing, and Logistics as needed, • Perform additional duties as required Qualifications: • Associate’s or Bachelor’s degree in Business, Operations, or a related field preferred, • Experience in operations, account administration, logistics, or customer support, • Experience working with monitoring platforms, dashboards, or CRM systems, • Strong attention to detail and accuracy in data entry, • Excellent written and verbal communication skills, • Strong organizational skills with the ability to manage multiple priorities, • Customer-focused with a professional communication style, • Strong problem-solving skills and ability to follow structured processes, • Proficient in Microsoft Office (Excel, Word, Outlook), • 3-4 years administrative experience (billing, collections, accounting, customer service etc.) Job Type: Full-time Pay: 28$-32$ an hour Benefits: Dental insurance, Health insurance, Vision insurance, PTO, and 401(k) Schedule: Monday to Friday Work Location: In-person: Brooklyn, NY (120 3rd St, Brooklyn, NY 11231 EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Description We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Midtown Manhattan office and supports a wide range of client environments across Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office on Long Island. This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes. What You'll Do • Provide onsite and remote Level 1/2 support for client environments, • Troubleshoot and resolve issues related to:, • Workstations and laptops, • Microsoft 365 and user account issues, • Printers and peripheral devices, • Basic server and line-of-business application issues, • Network connectivity, wireless access, and firewall-related concerns, • Travel to client sites to perform technical support, remediation, deployment, and installation work, • Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves, • Support onsite project tasks such as:, • Network equipment installations and replacements, • Firewall and switch swaps, • Wireless deployments, • Endpoint deployments and refreshes, • Basic server and infrastructure upgrades, • Escalate complex issues appropriately to senior engineers or project resources, • Clearly communicate progress, blockers, and technical findings to internal teams and client contacts, • Document work performed, technical findings, and client environment details in IT Glue, • Use Halo PSA for ticket management, time entry, and work tracking, • Use Ninja RMM for remote access, monitoring, and endpoint support, • Maintain professionalism and strong customer service while representing the company onsite, • Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows You’re a Good Fit If You:, • Have strong troubleshooting skills and are comfortable working independently in the field, • Communicate clearly with both end users and internal technical teams, • Are organized, reliable, and detail-oriented, • Are comfortable balancing reactive support work with scheduled onsite tasks, • Enjoy working directly with clients and providing a high level of service, • Can adapt to different client environments and technologies quickly, • Understand when to resolve issues independently and when to escalate Preferred Experience, • 2+ years of experience in a managed services, field support, or IT support role, • Experience supporting:, • Microsoft 365, • Windows 10/11, • Windows Server, • Basic Azure and Entra ID environments, • Network infrastructure including switches, firewalls, and wireless, • Familiarity with technologies such as:, • SonicWall, • Meraki, • UniFi, • Ruckus, • Experience with IT documentation platforms and PSA/ticketing systems preferred, • Valid driver’s license and ability to travel to client locations as needed Position Details, • Job Type: Full-time, • Location: Based onsite in our Midtown Manhattan office, • Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office Ideal Background · Strong foundational knowledge of Microsoft and networking technologies · Interest in long-term technical growth · Strong documentation and communication skills Certifications that help you stand out (but are not required): · Microsoft (AZ-104, AZ-800, MD-102, SC-300) · Cisco CCNA or equivalent · SonicWall SNSP or Fortinet NSE 5 · VMware VCP · Google Workspace Administrator Benefits • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Vision insurance

Job Description:\n\nBenefits:401(k)Bonus based on performanceCompany carCompany partiesCompetitive salaryOpportunity for advancementPaid time offTraining & development401(k) matchingEmployee discountsRAINBOW INTERNATIONAL FRANCHISEEJob DescriptionWritten by Franchisees for FranchiseesJob Title: Project ManagerReports To: General Manager/OwnerPrepared Date: 08/04/2016SUMMARYSupervise/perform restoration services as a result of damage caused by water, fire, or smoke and supervise/perform other specialty services as required that equal or exceed company and customer quality standards. Perform marketing tasks to sell additional services or develop additional business as required.ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned.Drive a company vehicle to locations designated by customers. Load and unload equipment and supplies from the vehicle to the work site. Clear the work site by moving furniture and equipment and restore the work site to the original configuration when the job is complete.Supervise/perform restoration that involves specialized cleaning and repair of carpeting, upholstery and drapery. Clean, dry and deodorize floors, ceiling and drywall. Access all areas and surfaces that need to be cleaned, dried and deodorized. Apply Environmental Protection Agency (EPA) registered and approved disinfectant as required.Establish and maintain a service schedule to ensure all service is delivered to meet customer requirements.Follow all EPA and other applicable federal, state and local regulations for disposal of wastewater and chemicals.Comply with all verbal and written safety practices including the use and maintenance of Personal Protective Equipment (PPE). Read and comprehend all applicable MSDSs for chemicals that require special handling and use of PPE.Manage or perform the maintenance of all assigned vehicles and equipment to company published standards, making recommendations for new equipment as needed. Track and inventory all assigned equipment.Solicit current customers for leads to develop leads for new customers.Meet with homeowner and adjuster of insurance company, explain and attain all necessary documentation for access to the jobsite, write an agreed upon estimate and oversee the job to completion. Do final walk through with customer to verify that all expectations have been met.Communicate with customer about scope of work, timeline of work, progress updates and planned completion dates. Explain the Upgrade/Change Order process to customers including the selection process, expected timeline of payment and the effects of the timeline of the project.Provide Office Manager with invoicing information and amounts for completed jobs.Recruit and hire any qualified, properly insured sub-contractors necessary for completing the job, oversee daily routine of sub-contractors, and verify they can support issued workload.Create a complete schedule of the workflow at the onset of the job containing a projected completion date. Maintain a material/supply list.Ensure Purchase Orders are assigned in an effort to control the costs of the job and maintain profitability.Inspect the jobsites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it complies with Rainbow International standards.Work with Third Party Administrator programs by keeping current on requirements and technical updates for each individual program.Work with management to develop a business plan, including both short- and long-term goals, to generate prospective customers to meet the projected sales goals.Meet with management to review job progress and profitability, payment schedule and completion dates per company policy.Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties.SUPERVISORY RESPONSIBILITESCarry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, training and supervising restoration employees; planning, assigning and direction work; appraising performance; addressing complaints and resolving problems.OTHER QUALICATIONSMust be computer literate with proficiency in use of Microsoft Office (Word, Outlook, Excel) and other computer software. Experience in Xactware is helpful, but not mandatory. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and software easily.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED) five or more years related experience and/or training; or equivalent combination of education and experience.CERTIFICATES, LICENSES & REGISTRATIONSMust have and maintain a valid vehicle operators license. Must have or be willing to obtain the applicable certifications pertaining to the industry.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to adverse weather conditions and toxic or caustic chemicals. May also involve confined spaces that one must crawl through. The employee must occasionally lift and/or move up to 100 pounds.RAINBOW INTERNATIONAL FRANCHISEEJob DescriptionWritten by Franchisees for FranchiseesJob Title: Project ManagerReports To: General Manager/OwnerPrepared Date: 08/04/2016SUMMARYSupervise/perform restoration services as a result of damage caused by water, fire, or smoke and supervise/perform other specialty services as required that equal or exceed company and customer quality standards. Perform marketing tasks to sell additional services or develop additional business as required.ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned.Drive a company vehicle to locations designated by customers. Load and unload equipment and supplies from the vehicle to the work site. Clear the work site by moving furniture and equipment and restore the work site to the original configuration when the job is complete.Supervise/perform restoration that involves specialized cleaning and repair of carpeting, upholstery and drapery. Clean, dry and deodorize floors, ceiling and drywall. Access all areas and surfaces that need to be cleaned, dried and deodorized. Apply Environmental Protection Agency (EPA) registered and approved disinfectant as required.Establish and maintain a service schedule to ensure all service is delivered to meet customer requirements.Follow all EPA and other applicable federal, state and local regulations for disposal of wastewater and chemicals.Comply with all verbal and written safety practices including the use and maintenance of Personal Protective Equipment (PPE). Read and comprehend all applicable MSDSs for chemicals that require special handling and use of PPE.Manage or perform the maintenance of all assigned vehicles and equipment to company published standards, making recommendations for new equipment as needed. Track and inventory all assigned equipment.Solicit current customers for leads to develop leads for new customers.Meet with homeowner and adjuster of insurance company, explain and attain all necessary documentation for access to the jobsite, write an agreed upon estimate and oversee the job to completion. Do final walk through with customer to verify that all expectations have been met.Communicate with customer about scope of work, timeline of work, progress updates and planned completion dates. Explain the Upgrade/Change Order process to customers including the selection process, expected timeline of payment and the effects of the timeline of the project.Provide Office Manager with invoicing information and amounts for completed jobs.Recruit and hire any qualified, properly insured sub-contractors necessary for completing the job, oversee daily routine of sub-contractors, and verify they can support issued workload.Create a complete schedule of the workflow at the onset of the job containing a projected completion date. Maintain a material/supply list.Ensure Purchase Orders are assigned in an effort to control the costs of the job and maintain profitability.Inspect the jobsites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it complies with Rainbow International standards.Work with Third Party Administrator programs by keeping current on requirements and technical updates for each individual program.Work with management to develop a business plan, including both short- and long-term goals, to generate prospective customers to meet the projected sales goals.Meet with management to review job progress and profitability, payment schedule and completion dates per company policy.Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties.SUPERVISORY RESPONSIBILITESCarry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, training and supervising restoration employees; planning, assigning and direction work; appraising performance; addressing complaints and resolving problems.OTHER QUALICATIONSMust be computer literate with proficiency in use of Microsoft Office (Word, Outlook, Excel) and other computer software. Experience in Xactware is helpful, but not mandatory. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and software easily.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED) five or more years related experience and/or training; or equivalent combination of education and experience.CERTIFICATES, LICENSES & REGISTRATIONSMust have and maintain a valid vehicle operators license. Must have or be willing to obtain the applicable certifications pertaining to the industry.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to adverse weather conditions and toxic or caustic chemicals. May also involve confined spaces that one must crawl through. The employee must occasionally lift and/or move up to 100 pounds.RAINBOW INTERNATIONAL FRANCHISEEJob DescriptionWritten by Franchisees for FranchiseesJob Title: Project ManagerReports To: General Manager/OwnerPrepared Date: 08/04/2016SUMMARYSupervise/perform restoration services as a result of damage caused by water, fire, or smoke and supervise/perform other specialty services as required that equal or exceed company and customer quality standards. Perform marketing tasks to sell additional services or develop additional business as required.ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned.1. Drive a company vehicle to locations designated by customers. Load and unload equipment and supplies from the vehicle to the work site. Clear the work site by moving furniture and equipment and restore the work site to the original configuration when the job is complete.2. Supervise/perform restoration that involves specialized cleaning and repair of carpeting, upholstery and drapery. Clean, dry and deodorize floors, ceiling and drywall. Access all areas and surfaces that need to be cleaned, dried and deodorized. Apply Environmental Protection Agency (EPA) registered and approved disinfectant as required.3. Establish and maintain a service schedule to ensure all service is delivered to meet customer requirements.4. Follow all EPA and other applicable federal, state and local regulations for disposal of wastewater and chemicals.5. Comply with all verbal and written safety practices including the use and maintenance of Personal Protective Equipment (PPE). Read and comprehend all applicable MSDSs for chemicals that require special handling and use of PPE.6. Manage or perform the maintenance of all assigned vehicles and equipment to company published standards, making recommendations for new equipment as needed. Track and inventory all assigned equipment.7. Solicit current customers for leads to develop leads for new customers.8. Meet with homeowner and adjuster of insurance company, explain and attain all necessary documentation for access to the jobsite, write an agreed upon estimate and oversee the job to completion. Do final walk through with customer to verify that all expectations have been met.9. Communicate with customer about scope of work, timeline of work, progress updates and planned completion dates. Explain the Upgrade/Change Order process to customers including the selection process, expected timeline of payment and the effects of the timeline of the project.10. Provide Office Manager with invoicing information and amounts for completed jobs.11. Recruit and hire any qualified, properly insured sub-contractors necessary for completing the job, oversee daily routine of sub-contractors, and verify they can support issued workload.12. Create a complete schedule of the workflow at the onset of the job containing a projected completion date. Maintain a material/supply list.13. Ensure Purchase Orders are assigned in an effort to control the costs of the job and maintain profitability.14. Inspect the jobsites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it complies with Rainbow International standards.15. Work with Third Party Administrator programs by keeping current on requirements and technical updates for each individual program.16. Work with management to develop a business plan, including both short- and long-term goals, to generate prospective customers to meet the projected sales goals.17. Meet with management to review job progress and profitability, payment schedule and completion dates per company policy.18. Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties.SUPERVISORY RESPONSIBILITESCarry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, training and supervising restoration employees; planning, assigning and direction work; appraising performance; addressing complaints and resolving problems.OTHER QUALICATIONSMust be computer literate with proficiency in use of Microsoft Office (Word, Outlook, Excel) and other computer software. Experience in Xactware is helpful, but not mandatory. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and software easily.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED) five or more years related experience and/or training; or equivalent combination of education and experience.CERTIFICATES, LICENSES & REGISTRATIONSMust have and maintain a valid vehicle operators lic

Job Description Position Summary: The Inside Sales Representative will report to the NY Branch Manager and work closely with the Aftermarket Sales Manager to accomplish annual aftermarket sales goals. This position focuses on providing responsive customer service, accurate quotations, efficient order management, and warranty claim processing while maintaining strong communication with customers, the factory, vendors, and internal teams. This is a semi-hybrid role, with the expectation of being in the office 4 days per week, 1 day remote and spending approximately 15–20% of total time in the field. The ideal candidate will be organized, technically inclined, and capable of managing and reprioritizing tasks in a dynamic environment. The incumbent should be a friendly, and proactive and effective communicator who can establish clear expectations with customers, manage multiple responsibilities, and contribute to building strong, lasting relationships. They should be customer-oriented, fast learners, and willing to learn on the job. Key Responsibilities: Quoting & Opportunity Management • Prepare and issue quotes for aftermarket parts., • Enter and track all opportunities in the CRM system., • Respond to customer inquiries regarding new and existing orders., • Provide updates on order status, tracking, and delivery schedules., • Maintain close communication with the manufacturing plant and vendors to confirm lead times, address obstacles, and resolve delays., • Work in tandem with the NY Sales team to drive territory sales efforts., • Participate in customer site visits and inspections (approx. 15–20% of time)., • Assist with outside sales activities by documenting opportunities and ensuring smooth follow-up., • Process warranty claims in collaboration with the NY Sales team ensuring accurate documentation and timely resolution., • Ability to climb ladders and work at heights during site visits., • Comfortable working on rooftops and cooling towers., • Trade school minimum. Bachelor’s degree preferred, ideally in Engineering, Business, or related field., • Prior experience in sales support, customer service, or order management required., • Experience using SAP., • Knowledge of HVAC systems, cooling towers, or industrial equipment is a plus but not required., • Strong organizational skills with attention to detail and follow-through., • Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with ERP/CRM systems a plus., • Competitive base salary., • Comprehensive healthcare package including medical, dental, and vision coverage., • 401(k) plan with company match., • Quarterly bonus eligibility based on meeting aftermarket sales goals., • Hybrid schedule: in-office 4 days per week and 1 day remote work. Full attendance required for the first 3 to 6 months., • Local travel within NYC and surrounding boroughs (15–20% of time)., • Combination of office and field environments; occasional exposure to noise, heat, and weather conditions. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated hourly rate range for this position is $75,000 - $90,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the “Rewards and Benefits” section of our career page. Company DescriptionAt SPX Corporation, what’s in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX Corporation’s benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results. WORKING AT SPX Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.At SPX Corporation, what’s in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX Corporation’s benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.\r\n\r\nWORKING AT SPX\r\nOur work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities • Develops, maintains and implements nursing policies and procedures that conform to current standards of nursing practice, organizational philosophy and operational policies, while maintaining compliance with State, Federal and other applicable laws and regulations., • Ensures that all new hires and existing staff receive appropriate training and/or retraining on the Electronic Health Record and other applications as required by the organization., • Oversees and supervises day-to-day operations of nurses (RNs and LPNs) and Medical Assistants (MAs) through direct oversight of Registered Nurse(s) and Charge LPNs for all Premier locations, ensuring compliant and quality service delivery., • In collaboration with Charge LPNs, ensures appropriate staffing and schedules for nursing and MAs to support operational needs and participates in recruitment and selection of staff, as needed., • Supports management, growth and development of staff by ensuring and/or documenting supervisions, regularly evaluating work performance and completing performance evaluations in accordance with Premier Policies., • Conducts regular reviews of nursing-related policies, procedures and practices, recommending changes to increase efficiency and effectiveness or improve quality of care and patient experience., • Communicates and implements all new or updated policies and procedures to nursing department staff and monitors to ensure successful implementation., • Monitors to ensure that the administrative team is participating in management team meetings and grand rounds and regularly conducting morning huddles to support the delivery of quality care, as evidenced by adequate services and staff coverage; participates in meetings, as needed., • Ensures that nursing staff appropriately document, bill and close out nursing encounters., • Demonstrates knowledge of application of clinical quality indicators and proactively monitors performance relative to these indicators, analyzing data and addressing deficiencies or areas for improvement., • Works with other Premier administrators to ensure the development and implementation of policies and procedures that support quality improvement and quality assurance, regularly monitoring adherence to all applicable safety and health regulations and internal standards to ensure patient safety and maintain physical safety of the facilities., • Ensures facility compliance and routine inspections of all clinic locations to guarantee all mandates are met including but not limited to Emergency carts, inspection of all medical equipment, vaccines and all other medical supplies., • Regularly monitors and receives updates from Charge LPNs to ensure clinics maintain and order adequate inventory of medications and other medical supplies., • Collaborates with Call Center Manager to monitor customer service, timeliness and resolutions relating to inquiries or requests received on the prescription and nursing hotlines., • Supports the organization with all Patient Center Medical Home (PCMH) measures; works with Information Technology Department to gather all reports, documents and data needed to fulfill grant requirements and ensures that all workflows and policies are followed., • In collaboration with administrative team, oversees consultants involved with various grants including PCMH and Meaningful Use., • Acts as Site Security Administrator for all Premier locations and coordinates operations with Charge Nurses for the Vaccines for Children (VFC) program., • Works with Director of Clinical Operations, Medical Director and other administrators on Premier Initiatives, as requested., • Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) • Valid license and current registration as a Registered Nurse issued by the New York State Education Department (NYSED); and, • Current Basic Life Support (BLS) certification for Healthcare Providers; and, • Five (5) years of professional nursing experience including use of an Electronic Health Record (EHR) system in a healthcare facility., • Ability to handle a fast-paced environment and appropriately prioritize tasks based on importance to meet deadlines or other requirements., • Excellent interpersonal, problem solving and communication skills, along with the ability to effectively interact with patients and clinicians, while providing quality service., • Proficiency with Microsoft Office, email management and electronic health record, including the ability to understand or learn to operate or use computer equipment, software and/or electronic programs., • Well organized and detail oriented., • Must possess and demonstrate a high degree of leadership and organizational ability. Preferred Qualification Requirements (desired requirements beyond MQRs above) • Bachelor or Master of Science in Nursing degree, • RN experience in an outpatient medical clinic and/or experience supervising clinical staff as a nursing supervisor, manager or head/charge nurse, • Experience with patients with intellectual and/or developmental disabilities (I/DD), • Verbal and/or written fluency in a second language, Spanish highly preferred Compensation • $118,000.00 Annually All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities * Provides clerical and administrative support for PHC patients and their circles of support, Citywide, serving as the primary resource for medication-related requests, providing excellent service while ensuring appropriate tracking, follow-up and coordination for medication-related matters or inquiries. * Accepts calls and collects information from appropriately authorized PHC patients and circles of support regarding medication requests in a call center environment and responds to related inquiries from pharmacies, home health agencies or other external parties, collecting and providing appropriate information in accordance with all policies and procedures. * Documents requests and sends messages to providers regarding medication-related requests, as needed and conducts follow-ups with providers, pharmacies or others if needed to confirm receipt and processing of requests. * Collaborates with multidisciplinary team to ensure optimal care is provided to the patient, assisting with redirecting patients and circles of support to appropriate resources and appropriately escalating concerns and issues to Nurse Manager, Medical Director or other applicable staff for assistance or resolution. * Reviews patients’ charts in electronic medical record to determine if medications are available for refill requests or if an appointment is required to support medication requests and/or hospital discharge follow-ups; schedules appointments with patients or circles of support using appropriate scheduling templates, if needed. * Liaises with providers to secure approvals or letters of medical necessity to support requests for prior authorization of medication requests, submitting documentation on behalf of providers as required for specific medication(s) and/or the insurance company. * Obtains and appropriately updates patient’s medical records by scanning, saving, uploading and/or entering notes relating to requests, follow-ups and/or prior authorization approvals for prescription medications in accordance with all applicable policies and procedures on a timely basis. * Coordinates with Call Center staff, nursing and providers regarding prescription-related inquiries, acting as liaison between clinician and patient regarding all medication-related communications using electronic medical record system. * Participates in quality improvement activities and escalates quality, compliance and/or safety concerns to Practice Administrator, supervisor or other applicable departments in accordance with policies and procedures or as directed by supervisor. * Performs all duties of a Patient Services Specialist to support day-to-day operations of the clinic, as needed or requested. * Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA). * Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) * High School diploma or its educational equivalent; and * Six (6) months experience in an outpatient clinic, doctor’s office or other healthcare environment performing clerical, customer service or related support duties; or * Satisfactory combination of education, experience and/or training. * Experience using an electronic medical record/electronic health record system (EMR/EHR) and familiarity with prescription medications. * Excellent written and verbal communication skills. * Strong customer service skills and professional manner. * Basic knowledge of Microsoft Office, specifically Word and Outlook and ability to learn to use common office equipment and various electronic systems and software programs (e.g. Workday, Practice Management or similar databases etc.). * Well-organized and self-directed with strong record-keeping skills. * Basic problem-solving skills and good judgment, including the ability to interpret and follow verbal and written instructions and to recognize situations that require escalation. * Ability to report regularly to assigned clinic location. * Ability to meet essential physical demands of position including: using hands to finger, handle or feel objects, tools or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms. Preferred Qualification Requirements (desired requirements beyond MQRs above) * Experience in a call center environment or as a receptionist providing customer service to callers * Experience with individuals with intellectual and developmental disabilities (I/DD) * Working knowledge of medical terminology, disorders, diagnoses and/or treatments * Verbal and/or written fluency in a second language preferred, Spanish highly preferred Schedule: Monday to Friday 9am to 5pm Pay rate: $17.00 per hour All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist III applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist III also serves as the lead for the setup, configuration and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Assist with managing onpremise and Azure (Active Directory) accounts and services, • Maintain IT asset management (inclusive of software licensing and certificate management)., • Deep hands on (support, build, life cycle transformation) understanding of Windows client operating systems, • Windows server knowledge (inclusive of DHCP, DNS, GPOs and administrative tasks., • Create and maintain technical documentation, training materials and project plans., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Respect, collaborate and work alongside other IT staff members, including upper management, • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL Certification and Microsoft Professional Certification are pluses., • 5-7 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Advanced experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior experience of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions., • Strong interpersonal communication and relationship-building skills. Education and or Experience: Associates, Bachelors degree in Computer Science or a related discipline. Minimum 5 years of experience in VDI, IT Support Level 2 or above technical/systems support Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Deliver Exceptional First Impressions in Manhattan - Join Us as a Dental Office Receptionist Concerned Dental Care of the Upper West Side is hiring a polished, patient-focused Dental Office Receptionist to be the welcoming face of our modern, multi-specialty practice in Manhattan. Located on Amsterdam Avenue, our office serves a steady flow of patients in a fast-paced, high-service environment, and we’re looking for someone who thrives on creating a warm, organized, and professional experience from the moment a patient walks through the door. If you have dental insurance experience and enjoy building relationships, keeping schedules running smoothly, and helping patients feel informed and cared for, this could be an excellent fit. Why Join Concerned Dental Care of the Upper West Side? • Competitive Pay: $27/hour, • Full-Time Schedule: Monday-Friday, • Modern, State-of-the-Art Practice: 9 fully equipped operatories, digital charting with Denticon, and a tech-forward environment that values efficiency and precision, • Exceptional Patient Experience: Over 112 5-star reviews and a 4.9-star average, • Supportive Team Culture: Collaborative, professional environment with strong administrative and clinical teamwork, • Prime Manhattan Location: Conveniently located at 657 Amsterdam Avenue with easy access to subway, bus, and local transit What You’ll Do • Welcome patients warmly and create a polished, professional first impression, • Answer phones, assist patients with questions, and schedule appointments efficiently, • Verify and communicate dental insurance benefits, eligibility, and estimates, • Manage patient check-in and check-out and maintain accurate patient information, • Collect payments, balance transactions, and support front office financial workflows, • Maintain accurate records and assist with data entry and document management, • Coordinate closely with providers and clinical staff to support smooth patient flow, • Use scripts and communication guidelines in person and over the phone, as assigned What We’re Looking For • Dental insurance experience required, • High school diploma or GED, • Strong customer service, organization, and professionalism, • Comfortable in a fast-paced environment with multiple priorities, • Excellent communication skills and confident phone etiquette, • Familiarity with Denticon or similar dental software preferred, • Positive, dependable, team-oriented attitude, • Bilingual Spanish/English a plus Location & Schedule • Concerned Dental Care of the Upper West Side | 657 Amsterdam Avenue. New York, NY 10025 Schedule: • Monday-Friday About Concerned Dental Care of the Upper West Side Concerned Dental Care of the Upper West Side is a modern, patient-centered, multi-specialty practice offering a wide range of services including general, restorative, cosmetic, endodontic, periodontic, and orthodontic care. Our office is known for delivering expert care with compassion in a high-tech, welcoming setting where both patients and team members feel supported. Ready to Be the Heart of the Practice? If you’re ready to bring your front desk expertise, professionalism, and insurance knowledge to a respected Manhattan dental office, apply today and help us deliver the kind of patient experience patients remember and return for. Concerned Dental Care is a proud affiliate of Affinity Dental Management, an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, genetic information, or any other protected characteristic. All offers of employment are contingent upon successful completion of background, reference, and employment verification checks. {Dental Receptionist, Dental Office Receptionist, Front Desk Coordinator - Dental, Dental Office Administrator, Dental Administrative Assistant, Dental Front Desk, Patient Coordinator, Treatment Coordinator}

Job Description Deliver Exceptional First Impressions in Midtown Manhattan - Join Us as a Lead Dental Office Receptionist 286 Madison Dental is hiring a polished, patient-focused Lead Dental Office Receptionist to help guide the front office experience in our modern, multi-specialty Manhattan practice. Located in the heart of Midtown, our office serves a steady flow of patients in a fast-paced, high-service environment, and we’re looking for someone who thrives on creating a warm, organized, and professional experience from the moment a patient walks through the door. In this lead role, you’ll do more than manage the front desk - you’ll help set the tone for the patient experience, support day-to-day front office flow, and serve as a trusted point person for both patients and team members. If you have strong dental insurance knowledge, front desk leadership ability, and a passion for delivering excellent service, this could be an outstanding fit. Why Join 286 Madison Dental? • Competitive Pay: $29/hour, • Full-Time Schedule: Monday-Friday, • Modern, State-of-the-Art Practice: A multi-specialty dental office with advanced technology, digital workflows, and a patient-centered environment that values efficiency and professionalism, • Supportive Team Culture: Collaborative, professional environment with strong administrative and clinical teamwork, • Prime Manhattan Location: Conveniently located at 286 Madison Avenue with easy access for patients and team members alike What You’ll Do • Welcome patients warmly and create a polished, professional first impression, • Answer phones, assist patients with questions, and schedule appointments efficiently, • Verify and communicate dental insurance benefits, eligibility, and estimates, • Manage patient check-in and check-out and maintain accurate patient information, • Collect payments, balance transactions, and support front office financial workflows, • Maintain accurate records and assist with data entry and document management, • Coordinate closely with providers and clinical staff to support smooth patient flow, • Use scripts and communication guidelines in person and over the phone, as assigned, • Help oversee front desk operations and support consistency in service, organization, and workflow, • Serve as a lead presence at the front desk by helping guide daily priorities and maintaining a high standard of professionalism What We’re Looking For • Dental insurance experience required, • Prior dental front desk experience required, • High school diploma or GED, • Strong customer service, organization, and professionalism, • Comfortable in a fast-paced environment with multiple priorities, • Excellent communication skills and confident phone etiquette, • Familiarity with Denticon or similar dental software preferred, • Positive, dependable, team-oriented attitude, • Bilingual Spanish/English a plus, • Leadership mindset with the ability to support a smooth, patient-centered front office operation Location & Schedule About 286 Madison Dental 286 Madison Dental is a modern, multi-specialty Manhattan practice known for delivering high-quality care in a comfortable, technology-driven environment. Conveniently located in Midtown, our office provides a wide range of services and is designed to make every patient visit seamless, professional, and welcoming. From the front desk to the treatment rooms, our team is committed to creating a first-class experience built on trust, comfort, and excellent care. Ready to Lead from the Front? If you’re ready to bring your front desk expertise, professionalism, and insurance knowledge to a respected Manhattan dental office - and take on a lead role where your presence truly matters - apply today and help us deliver the kind of patient experience patients remember and return for. 286 Madison Dental is a proud affiliate of Affinity Dental Management, an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, genetic information, or any other protected characteristic. All offers of employment are contingent upon successful completion of background, reference, and employment verification checks. {Lead Dental Receptionist, Lead Front Desk Coordinator - Dental, Dental Office Receptionist, Dental Office Administrator, Dental Administrative Assistant, Dental Front Desk Lead, Patient Coordinator, Treatment Coordinator}

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal® is hiring a Healthcare Security Manager. The Healthcare Security Manager has oversite of a high-profile Health Security Program. This role is responsible for overseeing the administration, coordination, planning, development, direction, and implementation of the Security Program in accordance with the contractual service delivery model. The Healthcare Security Manager will manage asssitant account managers and multiple supervisors that oversee a hospital campus. Salary Range: $80,000 - $90,000 / year RESPONSIBILITIES: • Assure areas of accountability conform to the requirements set forth in the contract, client policy and by accrediting and regulatory agencies; review and act promptly to reports from such agencies, • Build, improving, and maintain the relationships with the client and employees; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service, • Monitor, review, and analyze information from materials, events, or the environment, to detect or assess security related problems and report and act on each as appropriate for compliance and response mitigation, • Provide subject matter expertise in the development of client policies related to security and the security program; monitor and report the effectiveness of those policies and procedures, • Provide appropriate guidance to security and facility staff as it relates to the physical security program, • Interface with client executives, physicians, and other members of the client staff as deemed appropriate, • Responsible for maintaining subject matter expertise in applicable security and regulatory related subjects, • Assist and guide client with the Security Plan, annual Hazard Vulnerability Assessment, yearly goal setting and evaluations using SMART Goals, and Workplace Violence regulatory standards, • Actively participate in any state or regulatory agency audits and investigations, • Ensure contract, regulatory, client, and Allied Universal compliance at all assigned locations, and AUS Compliance folders are in place and continually up to date for all security team members at all times, • Identify security issues, opportunities for security enhancements, and recommend solutions to the client's corporate security team and/or administrative leadership, • Respond to facilities impacted by critical incidents and participate in Hospital Incident Command when established, • Facilitate and provide in-depth client specific training to new on-site Allied Universal Managers; create and deliver annual training programs, • Develop a relationship with local and regional client contacts; work with all levels of the organization to identify, analyze and solve problems, and create opportunities for continuous improvement, • Identify and present industry best practices to all teams at all locations, • Actively participate in client committees (EOC/Safety, WPV, etc.) and industry-specific professional organizations such as IAHSS, • Assist in the preparation and presentation of Quarterly Business Reviews, • Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal's performance of these measurements to ensure acceptable benchmarks are met at all locations, • Ensure all administrative and operational functions including payroll, billing, accounts receivable, and scheduling are accurate, and any issues are promptly resolved, • Conduct in-depth audits and analysis of operational and financial controls relating to the account management, • Manage and own the accounts receivable process for the customer, • Lead all contract renewal, rebids, and rate increase initiatives, • Create and manage to an annual overhead budget, partner with the customer on their security budget, • Mentor managers within the portfolio to establish professional development and succession plans; develop management team in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.) as appropriate, • Responsible for managing individual facility Account Managers, Site Supervisors, and any administrative positions, • Visit individual sites on a regular cadence, with a minimum of 1 site visit per month for each location (travel estimated to be 25%), • Evaluate and recommend technology and equipment that can reduce risk to the client's organization by enhancing and elevating security layers for the facilities and system, • Administer safety programs outlining site-specific hazards for security officers on assigned shift including vehicle/driving safety as appropriate to Corporate procedures, • Participate in unemployment hearings, • Utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management (as required), • Enforce Allied Universal policies as outlined in the handbooks and executive memos, • Participate in the AUS process and calls for assault and injury mitigation, • Monitor the completion of site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards, • Develop / maintain operational procedures and ensure site-specific post orders are always available for emergency reference by the security staff, • Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction., • Effectively utilize WinTeam and other programs to produce and deliver key performance indicators and relevant reports (such as Scheduling Activity, invoice aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management, • Within reason, and without detriment to the primary account, this position will provide guidance to other healthcare accounts when requested, • Possess and maintain a valid driver's license in the appropriate state, • Achievement of a Certified Healthcare Protection Administrator (CHPA) certification is required within two years of assignment to the position, • Post -hire, must be able to successfully complete the following training courses prior to being assigned to this position:, • Health Insurance Portability and Accountability Act (HIPAA) (requires annual recertification), • Blood-born Pathogen/Infection Control (requires annual recertification), • Emergency Medical Treatment and Active Labor Act (EMTALA) (requires annual recertification), • Healthcare Use of Force (requires annual recertification), • Healthcare Essentials 3, • Certified Healthcare Security Professional, • Security Incident Response Procedures, • Post -hire, must be able to successfully complete the following training courses (may be completed after assignment):, • AUS Healthcare Security Supervisor Course (within 30 days), • AUS Healthcare Security Manager Course (within 90 days), • AUS Leadership Academy (within 90 days), • Instructor certifications as deemed appropriate, • Minimum of five (5) years of experience in a security related position in a healthcare facility, • Minimum of three (3) years of experience in a healthcare facility in a supervisory capacity, • Previous payroll, billing, and scheduling experience, • Working knowledge of local, state, and federal requirements for contracted security force in a healthcare environment, • Working knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include CMS, TJC, and DNV Accreditation Standards, HIPAA, EMTALA, OSHA, PPE related to infection control, NFPA 101 and 99 standards as appropriate, • Ability to analyze problems, determine root causes, and identify and determine results-oriented solutions, • Outstanding interpersonal and communications skills (verbal and written), to the level of effectively communicating with patients, patient families, staff members and executives; drafting policy and documenting investigations of incidents; and training staff members, • Superb customer service skills, • Experience in hiring, developing, motivating, and retaining quality staff, • Experience in the use of WinTeam, • College degree in Business, Criminal Justice, or protective service-related field of study, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401 (k), • Eight paid holidays annually, five sick days, and four personal day If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2026-1562531

Job Description We are a high-end Cosmetic, Prosthodontic and Implant practice, looking for a Dental Front Desk Administrator to join our professional and patient-centered office. This role is vital in ensuring smooth front desk operations and providing excellent patient service from the moment patients enter our office. Responsibilities include greeting and checking in patients, managing appointment scheduling, billing and insurance processing, collections, treatment coordination, and maintaining accurate patient records. This position offers an opportunity for career growth in a collaborative and supportive environment. If you are organized, personable, and have experience in dental office administration, we encourage you to apply. Schedule: Tues, Weds, Fri 9 - 7:30 Thurs 10:30 - 6:30 One Sat/month: 9:00 - 3:30 Compensation: $28 - $40 per hour, commensurate with experience #IND2 Requirements • At least 3 year of experience in a dental front office role., • Experience in a small private practice preferred., • Knowledge of Insurance and billing., • Excellent communication and customer service skills., • Familiarity with Dentrix, at least 1 year., • Ability to multitask and maintain attention to detail in a fast-paced environment. Job Type: Full-time Salary: $28.00 - $40.00 per hour based on experience Benefits offered: 401k Paid holidays, vacation and sick pay

Job Description Responsibilities - applicants must: • Have a strong work ethic, • Work at Front Desk and in the the exam rooms, • Make appointments, check insurance and eligibility, • Provide consistent exceptional service, • Assist providers in exam rooms, • Verify and maintain patient records, • Set up and sanitize exam rooms, • Complete routine medical procedures, • Be able to multi-task and work in a fast-paced environment, • Have experience working in the medical field or in a customer service environment, • Have high attention to detail with exceptional organizational skills, • Working with medical equipment is a plus, • Multi-lingual preferred but not required (Spanish or Chinese) By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionJob Summary: We are currently seeking a Client Support Specialist to join our growing team. The work of our Client Support Specialists contributes to the success of our organization and will allow you to make a meaningful impact. In this role you will provide support to our field adjusters and examiners. The optimal candidate will be a team player who excels in a fast-paced environment. This position allows the right candidate to expand their career and grow with a forward-thinking organization. This position will be located in Rutherford, New Jersey or Lake Mary, Florida, Responsibilities: • Manage the collection of data, import reports, and review associated materials., • Schedule inspection appointments for clients., • Manage vendor assignments., • Assist with client communications (contact and acknowledgment letters). Key Requirements:, • Insurance claims experiences is preferred., • Prior customer service experience is a plus., • Strong written and verbal communication skills., • Ability to work independently or in a team setting., • Excellent human relations and customer service skills., • Ability to multitask in a fast-paced environment., • Strong organizational skills., • Can-do attitude, no job is too small.About Raphael and Associates Raphael & Associates is a third-party claims administrator and independent claims adjusting company internationally recognized for exceptional service. We understand the importance of adapting to the demands of a dynamic market and we tailor our services to our client’s specific needs. As a claim’s organization, what we do is complex. Our mission is simple: to provide outstanding service, retain extraordinary professionals, and utilize the best technology in the industry! As a leading organization in the industry, we offer dynamic and challenging opportunities to individuals who want to make a difference. We value camaraderie, vision, a passion for excellence, creativity, and self-reliant professionals. Benefits and Perks We are an organization that recognizes and appreciates hard work! We offer a competitive compensation package commensurate with experience, including salary, bonus, paid time off, medical/dental/vision/life insurance and 401k (with matching!). Most importantly, you will have the opportunity to work directly alongside an extraordinary and dedicated team to grow a critical function within a dynamic, growing company. Powered by JazzHR 1t5odvcRF1

Job DescriptionBenefits: • 401(k), • Competitive salary, • Free food & snacks, • Free uniforms, • Health insurance, • Paid time off Benefits/Perks • Competitive Compensation, • Great Work Environment, • Career Advancement Opportunities Responsibilities • Prepare schedules, including pulling charts and notes, as well as setting up medical systems for job improvements, • Take intakes from new clients/Send documentation to clients setup trainings and interviews, • Answer phones and field questions about technician working with clients, • Communicate with HR Company for Diciplinary Actions imposed on staff, • Track authorization results with insurance companies,, • Manage credentialing of practitioners, • Maintain client records in EMR Systems, • Operate email systems and messaging systems, • Manage and obtain documentation for onboarding of new clients, • Manage procedural safeguards for technicians, • Monitor violations of technicians and reporting, • Input new staff into HR systems, • Manage vacations and PTO time of technicians, • Create Proficiency SystemQualifications, • BLS Certification or Certified Medical Assistant desired, • Excellent customer service skills, • Strong attention to detail, • 3 years experience working in medical office, • Experience working with insurance companies, • Experience with creating systems, • Must be Proficient in Microsoft Office Suite

Job Description Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. Fairstead has an exciting opportunity to oversee a region of growing properties. The Regional Property Manager oversees the day-to-day operations of communities in their assigned region, implementing policies, procedures, and practices to enable each property to meet budgeted financial goals and achieve operational performance objectives. RESPONSIBILITIES: • Complete oversight of all real estate property management functions including managing the day-to-day administrative and maintenance operations in their region., • Creates and implements leasing and marketing plans, resident relations, budget preparation and financial reporting, and monitoring compliance with HUD., • Prepares monthly variance analysis reports (Financial Overviews) for submission to CFO (Chief Financial Officer)., • Conducts monthly budget review to ensure sites are meeting NOI., • Ensures that all resident complaints are handled expeditiously, diplomatically, and professionally., • Supervises the appropriate building security measures, incident documentation, lease violation reports and proper notification of management, owner, and/or insurance carriers where necessary., • Develops, implements, and assures continued implementation of preventive maintenance programs., • Ensures that maximum economic rents are achieved through active rent level management, general and targeted outreach methods, assurance of leasing skills, and resident retention programs., • Responsible for vouchering through TRACS and ensuring all voucher related issues are handled expeditiously and turned around to the Contract Administrator., • Coordinates with staff & third-party contractors to ensure all work orders are closed out with signatures and photos of all work., • Approves the purchases of large-scale items/repairs., • Performs other related duties as required. BENEFITS: • Generous employer contribution for Medical Insurance through Meritain Health., • Employer Paid Vision Plans., • Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%., • 12+ paid Holidays., • 20 days of PTO., • 7 Sick days., • Employer Paid Life Insurance., • Flexible Spending Account., • Nationwide Pet Insurance., • Disability Insurance., • Laser Correction Discount., • Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: • Two (2) years of experience as a Regional Property Manager., • Proficiency in YARDI and Realpage is required., • Experience with preparation and oversight of REAC and MOR inspections., • Exceptional communication, customer service, and organizational skills., • Ability to diffuse difficult situations., • Knowledge of the NYC residential market (Rent Stabilization, DHCR, HPD)., • In-depth knowledge of Affordable Housing., • Ability to manage multiple priorities while demonstrating the initiative to produce results and resolve problems., • Bilingual in English and Spanish is a plus., • Able to effectively present information and respond to questions from management, vendors, and associates., • Adhere to tight deadlines and quick turnaround for deliverables., • Ability to work collaboratively in a dynamic environment where adaptability is imperative., • Strong written and oral skills., • Accurate with a strong attention to detail. Salary Range$100,000—$120,000 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at

Job DescriptionDescription: Position Summary: This Technical Support Administrator will provide technical assistance and support to dealers, piano technicians and customers owning Steinway family of pianos, including Steinway & Sons, Spirio, Boston and Essex. This role requires a highly organized, detailed individual with strong communication and problem solving skills that can effectively resolve technical issues and represent the Steinway & Sons brands of pianos. Main Responsibilities: • Provide technical telephone and e-mail support to dealers, technicians, and piano owners, • Troubleshoot technical obstacles and provide appropriate guidance for a resolution, • Accurately determine factory warranty authorizations for field repair or replacement, • Administer warranty claim costs, generate reports and communicate with production staff on trends, • Provide historical piano information and answer general information inquiries, • Assist with factory tours, • Other duties as required to support department and company initiatives.Requirements:, • Experience in servicing Steinway & Sons pianos, and SPIRIO, • Excellent customer service skills, • Strong verbal and written communication skills, • Strong interpersonal and conflict resolution skills, • Ability to determine customer needs and provide appropriate solutions, • Knowledge of SPIRIO design and service to effectively communicate with field service personnel, • Experience with Microsoft Office (Access, Excel, Word, Outlook), • Organizational skills with the ability to work as part of a team, • Previous piano service training or employment with Steinway in piano service is a plus

Job Description SESAC Music Group is a global music rights organization committed to empowering and delivering exceptional value to music creators. Through our family of companies—we support songwriters, composers, artists, publishers, and rights holders worldwide. We're looking for an HR Administrator to join our team in New York who takes pride in precision, thrives on getting the details right, and is passionate about delivering a best-in-class employee experience. In this role, you’ll be a critical part of the HR team—ensuring employee data is accurate, processes run smoothly, and employees feel supported at every stage of their journey. You’ll bring a thoughtful, solutions-oriented approach to your work, using critical thinking and sound judgment to navigate challenges, improve processes, and deliver consistent, high-quality results. If you’re equal parts organized and curious—with a customer-first mindset and a knack for figuring things out—you’ll fit right in. What You’ll Do • Own employee data accuracy across HR systems, ensuring information is timely, consistent, and compliant., • Maintain and audit personnel records, proactively identifying and resolving inconsistencies., • Support recruiting operations by coordinating interviews, scheduling, and tracking candidate activity., • Assist with onboarding, ensuring new hires have a seamless, organized, and welcoming experience., • Manage HR administrative workflows, handling a high volume of requests with accuracy and efficiency., • Act as a trusted resource for employees, providing clear answers and thoughtful solutions., • Support HR reporting and analytics, ensuring data is clean, reliable, and actionable., • Handle department operational tasks like purchase orders, expense tracking, and vendor coordination., • Contribute to team projects and process improvements — bringing ideas to make things work better and smarter., • 1+ years of experience in HR, HR operations, or a highly detail-oriented administrative role., • A sharp eye for detail—you catch what others overlook and take pride in getting it right the first time., • Strong critical thinking and problem-solving skills—you don’t just spot issues, you work through them., • Comfort working in systems (HRIS, databases, tools) and learning new ones quickly., • Excellent organizational skills and the ability to juggle multiple priorities., • A natural customer service mindset—approachable, responsive, and solutions-focused., • Discretion and sound judgment when handling sensitive information., • Clear, confident communication skills (written and verbal)., • A proactive, roll-up-your-sleeves attitude and team-first mentality. This is a hybrid role that will require you to commute to our New York office a minimum of three days a week. Our Commitment to an Inclusive Workplace At SESAC Music Group, we believe that great ideas come from a variety of perspectives and value the unique capabilities, experiences, and characteristics each employee brings. We foster a workplace where everyone feels respected, supported, and able to contribute their best work. We welcome candidates from all backgrounds and are committed to fair and merit-based hiring practices. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation