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Job Overview: B&H is looking for a Salesforce Technical Manager with strong hands-on experience in Salesforce development, architecture, and platform management. This role blends technical leadership with strategic thinking to deliver best-in-class solutions in high volume customer support environments. To be proficient in Apex, Lightning Web Components, Flows, integrations, and Salesforce best practices, while also guiding a team of developers and admins to maintain a high standard of delivery. Essential Responsibilities: • Lead technical design, development, and implementation of Salesforce solutions within Service Cloud., • Provide design and technical solutions with Lightning Web Components (LWC), Visualforce, and Flows., • Translate business requirements into technical architecture and design specifications., • Manage and mentor Salesforce developers, admins, and architects., • Ensure quality assurance, performance tuning, and compliance with Salesforce development and security standards., • Proactive system maintenance includes Security Reviews, Release Updates, Health Check, and Optimizer., • Own and manage technical delivery across multiple concurrent projects., • Oversee integration between Salesforce and external systems (REST/SOAP APIs, Webservices, OData)., • Collaborate with business stakeholders, product owners, and other technical teams to define roadmaps and priorities., • Stay current on Salesforce releases, roadmap, and ecosystem tools to drive innovation and platform optimization., • Collaborate effectively with all team members as well as hold regular team meetings. Additional Responsibilities: • Preferred Education, Experience and Certifications:, • Salesforce Platform Developer I & II, • Salesforce Platform App Builder, • Salesforce Application/System Architect, • Salesforce Certified Administrator, • Salesforce Technical Architect, • 5+ years of professional experience in Salesforce development, architecture, and administration., • Experience in a senior technical role, such as Technical Lead, Technical Architect, or similar positions., • Proven track record of successfully designing and implementing large-scale, complex software systems and architectures. Specific Knowledge, Skills and Abilities: Salesforce Technical Expertise: • Extensive experience with Salesforce platform and its suite of products (Service Cloud, Experience Cloud, Omni-Channel, Marketing Cloud, Data Cloud, Digital Engagement, Scheduler)., • Strong hands-on experience with Salesforce Omni-Channel Routing across multiple digital channels (Emails, MIAW, SMS, Voice/CTI integration, Video)., • Experience working with Salesforce Einstein and AI products (Bots, Predictive Case Routing,, • Recommendations, Next Best Action, Agentforce)., • Deep understanding of Salesforce architecture, including data modeling, integration patterns, and best practices for customization and development., • Proficiency in Salesforce development using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies., • Experience with Salesforce declarative tools such as Flows, Custom Metadata Types and Components., • Strong knowledge of Salesforce security model, including roles, profiles, permission sets, and sharing rules., • Experience using Salesforce data tools (Data Loader, Workbench)., • Expertise in integrating Salesforce with other enterprise systems using APIs, middleware, and third-party tools (e.g., MuleSoft, Informatica)., • Experience with RESTful and SOAP web services, Salesforce Connect, and External Objects., • Experience working with Salesforce connectors for Medallia, Bazaarvoice, Screenmeet, Hootsuite a plus. Other Technical Proficiencies: • Experience with DevOps tools like Copado, or Salesforce DX., • Practical experience with Source Code management tools like Git and Bitbucket., • Experience in Agile methodologies, Jira, and CI/CD processes., • Experience with Authentication frameworks (LDAP, AD, OAuth), • Experience with monitoring tools like Nagios, Splunk

Job DescriptionBenefits: • 401(k), • Competitive salary, • Free food & snacks, • Free uniforms, • Health insurance, • Paid time off Benefits/Perks • Competitive Compensation, • Great Work Environment, • Career Advancement Opportunities Responsibilities • Prepare schedules, including pulling charts and notes, as well as setting up medical systems for job improvements, • Take intakes from new clients/Send documentation to clients setup trainings and interviews, • Answer phones and field questions about technician working with clients, • Communicate with HR Company for Diciplinary Actions imposed on staff, • Track authorization results with insurance companies,, • Manage credentialing of practitioners, • Maintain client records in EMR Systems, • Operate email systems and messaging systems, • Manage and obtain documentation for onboarding of new clients, • Manage procedural safeguards for technicians, • Monitor violations of technicians and reporting, • Input new staff into HR systems, • Manage vacations and PTO time of technicians, • Create Proficiency SystemQualifications, • BLS Certification or Certified Medical Assistant desired, • Excellent customer service skills, • Strong attention to detail, • 3 years experience working in medical office, • Experience working with insurance companies, • Experience with creating systems, • Must be Proficient in Microsoft Office Suite

A company is seeking a detail-oriented Billing Office Administrator with expertise in billing, QuickBooks, basic accounting, and customer service. The role involves managing financial operations and providing administrative support to ensure seamless daily activities. Assist with general office task

Job DescriptionMembership Administrator Location: New York, NY Job Type: Full-time About Us We are the leading trade association serving the corporate loan market, providing advocacy, education, networking, and industry leadership to our members. Our membership includes financial institutions, law firms, buyside/asset managers and service providers involved in the broadly syndicated and private corporate lending market. Position Summary We are seeking a proactive and detail-oriented Membership Administrator to manage and optimize our Salesforce platform in support of membership operations and accounts receivable processes. This role plays a critical part in enhancing member engagement, maintaining data integrity, and ensuring timely and accurate invoicing and payment tracking. This role will serve as a key liaison between the association and its members, supporting engagement, retention, and growth initiatives. A strong working knowledge of Salesforce, including building and customizing reports and dashboards, using Data Loader, and integrating/leveraging third-party applications such as Pardot, is essential for success in this position.Key Responsibilities • Support the full membership lifecycle, including processing applications and assisting with onboarding new members., • Ensure membership data integrity through regular audits, deduplication, and data cleansing efforts., • Oversee invoicing and accounts receivable, including coordination with accounts payable teams and third-party payment portals (Ariba, Coupa, etc.)., • Assist with third-party applications and tools (e.g., Pardot, Fonteva) to enhance business operations., • Collaborate cross-functionally with Sales, Marketing, and Website Administration teams to align Salesforce solutions with business goals., • Develop and implement training programs to enhance Salesforce adoption and efficiency among users., • Stay informed on Salesforce updates, releases, and industry best practices, proactively implementing improvements., • Assist in reporting and analytics, providing actionable insights to support decision-making.Required Qualifications, • Bachelor’s degree, • 2-5 years of membership, administrative or customer service experience. Trade association or financial services industry experience is a bonus., • Strong experience with Salesforce CRM for data management, reporting and process automation., • Strong understanding of accounts receivable processes, including invoicing, payment tracking and collections., • Excellent analytical, problem-solving, and communication skills., • Ability to work independently while collaborating with cross-functional teams., • Customer-focused demeanor with problem solving mindset. Preferred Qualifications, • Experience in accounts receivable or financial operations., • Knowledge of business processes related to membership, sales, and marketing automation., • Experience with third-party tools such as Pardot, Fonteva, or other Salesforce-related applications.Benefits & Perks, • Competitive salary and performance-based incentives., • Comprehensive health, dental, and vision insurance., • 401(k) retirement plan with company matching., • Professional development opportunities, including Salesforce certification reimbursement., • Flexible work arrangements, including remote/hybrid options (two days a week)., • A collaborative and innovative work environment with opportunities for growth., • Salary range: $85,000 - $100,000 annually.If you're a proactive problem-solver passionate about leveraging Salesforce to drive business success, we encourage you to apply! Kiwi Partners is an Equal Opportunity Employer. Kiwi does not unlawfully discriminate in employment opportunities or practices on the basis of actual or perceived age, race, creed, color, national origin, sex, religion, physical or mental disability, medical condition, sexual orientation, gender, gender identity, gender expression, ancestry, marital status, veteran status or other military status, legal alien status or citizenship status, genetic carrier status, genetic information, AIDS or AIDS-related complex or HIV status, being a victim of domestic violence, protected activity (i.e., filing a charge of discrimination, participating in a discrimination proceeding, or otherwise opposing prohibited discrimination),or any other characteristic protected by federal, state, or local law. Powered by JazzHR VAsbRX5ZH6

The Windows Server System Administrator must have excellent customer service skills and a desire to increase knowledge of cloud technology, virtualization, and networks for small-to-medium business solutions. The System Engineer candidate will work and support projects supporting Windows Server (AD,

Job Description Position: Office Administrator Employment Type: Full-time, Exempt Location: Hybrid (Remote from September to late April/early May; on-site in West Virginia from late April/early May - August) Compensation: $45,000 - $65,000 plus bonus About Us: At Canyonlands, our vision is to build the world’s best youth development and outdoor recreation businesses. We are committed to hiring and developing top talent, as we believe our people are our greatest asset. By investing in our team, we ensure that our clients (parents and campers) and partners (vendors, alumni, etc.) receive exceptional service and experiences. About the Role: The Office Administrator is responsible for managing and coordinating the administrative needs of Canyonlands Camps entities. This role requires strong planning and organizational skills to ensure smooth operations throughout the year. The role reports directly to the Canyonlands Accounting Team. Parent Liaison & Customer Care The Office Administrator will handle customer service by supporting camper families through enrollment and administrative needs, managing tuition payments, refunds, and scholarships, and ensuring all camper and staff records are accurate and up-to-date. Employee Onboarding and Payroll They will oversee employee onboarding and payroll, collaborating with our PEO and camp team to ensure all employees are onboarded and paid accurately and on time. Bookkeeping, Vendor Management and Permitting The role includes bookkeeping responsibilities such as ensuring timely vendor invoice payments, reconciling accounts, and maintaining compliance with expense policies. Additionally, the Office Administrator will manage vendor relationships, ensuring accounts are accurate, required paperwork is collected, and annual 1099s are prepared. Office and operations responsibilities include securing permits and licenses, managing vehicle and equipment registrations, and handling mail and other administrative tasks as needed. Required Qualifications: * Minimum of an associate’s degree with proven skills and experience transferable to the camp industry. * Strong communication skills for professional interaction with camper families, partners, and colleagues. * Ability to handle confidential information with discretion. * Excellent organizational skills to manage multiple tasks, meet deadlines, and maintain attention to detail. * Process oriented, systems thinking and tech savvy * Collaborative, team player mindset * Self-motivated and capable of working independently. * Proactive and adaptable with a problem-solving approach. * Intermediate Excel skills * Familiarity with CampMinder, QuickBooks Online, Bill.com, Google Suite, or a willingness to learn new systems. * Willingness to work long or irregular hours during summer and lift up to 50 lbs. * Ability to live at one of our WV camps from early May - September and ability to travel to another WV camp at least weekly during that time. If you are ready to make a meaningful impact on youth development and outdoor recreation, and you want to be part of a close-knit, vibrant community, please email us at Company DescriptionAt Canyonlands, our vision is to build the world’s best youth development and outdoor recreation businesses. We are committed to hiring and developing top talent, as we believe our people are our greatest asset. By investing in our team, we ensure that our clients (parents and campers) and partners (vendors, alumni, etc.) receive exceptional service and experiences.At Canyonlands, our vision is to build the world’s best youth development and outdoor recreation businesses. We are committed to hiring and developing top talent, as we believe our people are our greatest asset. By investing in our team, we ensure that our clients (parents and campers) and partners (vendors, alumni, etc.) receive exceptional service and experiences.

Job Description Seeking an insurance administrator/ office manager who is licensed in property and casualty insurance in New York that will be in charge of customer service and managing the existing book of business. Key responsibilities include processing insurance contracts, handling claims paperwork, assisting with client inquiries, and maintaining accurate policy and client data. Other duties include updating client policies, answering service emails/ calls and rewriting current policies if a customer is dropped by a carrier or looking for a better rate. This role is crucial for ensuring the brokerage runs efficiently and that clients receive timely and accurate support. Key responsibilities • Administrative support: Provide day-to-day administrative assistance to insurance brokers, which can include managing correspondence, updating records, and handling data entry., • Policy and client management: Manage the administration of insurance policies, including processing new business, renewals, and policy updates. Maintain accurate and up-to-date client and policy files., • Client communication: Act as a point of contact for clients, responding to queries, and assisting with inquiries and requests via phone and email., • Claims support: Assist with the claims process by liaising with clients, brokers, and insurance carriers, and handling associated paperwork and documentation., • Record-keeping: Maintain organized and accurate physical and digital records for clients, policies, and claims., • Compliance: Ensure all insurance-related paperwork and procedures comply with applicable regulations and company policies., • Strong organizational and time management skills., • Excellent communication and interpersonal skills., • Proficiency with administrative software, such as Microsoft Office Suite., • Attention to detail and accuracy., • Ability to work under pressure and prioritize tasks., • Knowledge of insurance policies and the insurance industry is often preferred.

Job Description Systems Administrator/Help Desk Technician Lee Spring Company, a global manufacturing company based in Brooklyn, NY for over 100 years, is seeking a skilled Systems Administrator/Help Desk Technician. This position will be responsible for the installation and maintenance of our hardware, software, and global networks. The applicant should be a seasoned professional that can work independently with minimal supervision. Principal Duties and Responsibilities: • Manage and support all aspects of the LAN/WAN environment and its security., • Support and oversee the global backup and recovery systems., • Maintain all company owned assets, physical and virtual., • Upkeep multiple production and development environments., • Provide support to end users leveraging a ticket system., • Ensure system reliability and uptime through business continuity planning and testing., • Provide recommendations for system upgrades and improvements., • Manage software installation, updates, patches, and fixes through automation., • Coordinate with 3rd party support to allow troubleshooting., • Strong knowledge with the Microsoft stack (Windows, Server, SQL, Dynamics, Hyper-V)., • Experience with managing an Azure tenant with Entra., • Experience with Dell Enterprise Hardware., • Exposure to automation and scripting with tools like PowerShell., • Ability to multi-task and function collaboratively as a member of our IT Team., • Excellent customer service skills., • Strong technical documentation skills. This is an in-office position located at our corporate headquarters in Brooklyn, NY. Benefits: We offer a comprehensive benefits package, which includes: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Retirement plan, • Tuition reimbursement

Job Description As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service skills on the phone,person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to union city New Jersey to be eligible for consideration.

Job DescriptionThe dynamic administrative support team at Marcus & Millichap's Manhattan office is seeking a new team member to join our innovative, collaborative team. We’re seeking a personable, professional individual who desires a stable, professional office environment providing growth and challenge. Ideal candidates for this role are passionate about providing top customer service, always looking for ways to improve self and team, and making a difference in the office’s overall success. The Administrative Assistant (aka Brokerage Administrator) is a full-time, non-exempt (hourly), in-office position – not remote or work from home. We will train you in this pivotal position and support you as you grow. Commercial real estate is competitive and fast-paced. Bring the mindset of “no job too big or small”. The anticipated hourly rate for candidates who will work in New York, NY is $33.65 - $36.06 / hour. The final hourly rate offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the industry, education, etc. Marcus & Millichap is a multi-state employer, and this salary range may not reflect positions that work in other states. Some of the interesting things you’ll be doing: • Learning real estate transaction administrative support – we teach you how to use Marcus & Millichap's proprietary software which will help you assist our agents throughout the life cycle of their transactions, • Becoming a valuable team member working closely with and supporting your Operations and Regional Manager as well as with team members across your geographic area with an interesting variety of tasks which often include sales agent recruiting, events planning, and special projects., • Providing high-level administrative and operational support across multiple areas to Division Manager including but not limited to: - Coordinating project timelines and deliverables -Preparing reports, slide decks, and executive summaries - Assisting with internal communications and follow-up on action items - Calendar and meeting management, including agendas and note-taking - Conducting light research and compiling data as needed - Expense report preparation and submission/ Accounts Payable through our SAP system - Document drafting, editing, and proofreading - Organizing internal events and Division-wide meetings - Acting as a liaison between the Division Manager and internal/external stakeholders, ensuring clear communication, proactive task follow-up, and logistical coordination., • You’ll become the Manhattan office’s highly visible representative in firmwide tech launches and onsite tech support of our applications What you’ll bring:, • Intermediate/strong computer skills including Office365, MS Word, Excel, PowerPoint, and Outlook*, • Strong organizational, interpersonal and communication skills as well as proofreading and editing abilities, • Quick learner and you enjoy learning/working with software and technology, • Possess great soft skills; collaborative, proactive, and approachable with a strong desire to learn and grow, • Excellent attention to detail, • Reliable and punctual, take pride in owning your responsibilities and contributing to the team, • Ability to manage several complex projects simultaneously while working under pressure to meet deadlines

Job Description Overview Now Hiring: Office Administrator Company: Coastal Supply Group Hours: 8:00 am - 4:30 pm, Mon - Fri Location: Staten Island, NY Pays: $20–$22/hour based on skills and experience. About Us We’re more than just a supply company—we’re a team that values energy, versatility, and people who care about doing things right. If you’re quick to learn, eager to help, and thrive in a busy environment, you’ll fit right in. Position Overview We are a leading supplier of plumbing and HVAC materials serving builders, general contractors, and service professionals. We are seeking a detail-oriented and reliable Office Administrator to support daily operations and ensure an excellent customer experience. Key Responsibilities • Answer and manage a high volume of customer calls with professionalism and courtesy., • Accurately file, organize, and maintain documents., • Provide administrative support to Finance, Purchasing, and Receiving, including data entry and follow-up., • Communicate with vendors to resolve discrepancies in a timely manner., • Prepare and complete daily bank deposits (personal vehicle required)., • Assist team members across departments to ensure efficient workflow. Qualifications • Strong customer service and communication skills., • Excellent organizational abilities and attention to detail., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Strong math, grammar, and written communication skills., • Dependable, punctual, and professional demeanor., • Must have a personal vehicle for daily bank deposits. What we offer • Opportunities for career growth and development, • Supportive, team-oriented work environment, • Medical, Dental, Vision, Disability, Life, ADD, • Profit Sharing, 401K with match, • Paid Time Off, 6 Paid Holidays

Job DescriptionA World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir’s in-house legal team works to proactively address legal issues so that Palantir can continue to drive positive impact in the world. We are deeply embedded in Palantir’s mission and culture, take time to connect with folks across the global Palantir community, and are viewed across the company as key to Palantir’s success. Legal Operations is the organizational backbone of the legal team at Palantir and our Deal Administrators directly support all aspects of revenue generation at the company. Our Deal Operations Administrators have a strong understanding of Palantir’s growth strategy, and are eager to implement and operationalize that strategy in our contracting processes. Our Deal Operations Administrators have a passion for helping others, making them an invaluable resource to our customer deal pipeline. As a Deal Operations Administrator, you will be handling a wide variety of responsibilities throughout the customer contracting lifecycle. You will support Palantir’s lawyers and contracting specialists, in collaboration with our sales team and executives, to facilitate the growth of our business by managing all aspects of contract administration. As part of the Deal Operations team, you will become an expert in your specific customer vertical, take ownership for scaling workflows and critical initiatives as it relates to each business unit. Throughout your work, you will take initiative, operate with resourcefulness, and execute quickly and effectively the processes that drive revenue at Palantir. You’ll leverage your excellent communication skills, and exercise tact and diplomacy in helping to manage relationships with teams across Palantir. Most importantly, you have a true desire to be helpful and go above and beyond to solve challenges. Core Responsibilities • Steer contracts through internal systems and coordinate input from various teams across Palantir for expertise, review and negotiation, • Document drafting, processing, including formatting, clean-up, filing and executing agreements, • Pilot the completion of customer onboarding forms, • Ensure alignment on deals and forecasting expectations across a variety of teams at Palantir including legal, finance, deal team and sales, • Maintain accurate records, report project metrics and track contractual terms, • Contribute to business-specific strategic work to enable the effective growth and scale of deal execution across the legal teamWhat We Value, • Ability to pivot quickly, anticipate needs and execute autonomously, with a high sense of urgency, • Ability to collaborate with a cross-functional team, leveraging effective communication, strong writing and customer service skills, • Meticulous attention to detail and organization and a strong sense of ownership, • A “no task too big, no task too small” mentality. Willingness and ability to work outside of standard business hours as neededWhat We Require, • 3+ years of previous legal and/or contract administrative support experience, preferably in a fast-paced legal environment, • Proficiency in using Microsoft Office suite, • Experience with contract lifecycle management tooling, • Experience managing complex, cross-functional projects

Job Description Why J.McLaughlin? J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The J.McLaughlin brand has always been more about style than fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play. With over 150 retail locations, each store is entirely unique, attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement. Our “Culture of Kindness” creates an environment with respect, politeness, consideration, and empathy that creates a family like atmosphere and focuses on giving back to the community. The company has an entrepreneurial spirit which fosters great experience and career opportunities, complemented with our great incentive benefits programs. Overview J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. J.McLaughlin has a reputation for being “local and loyal”, building meaningful relationships within each community and providing customers with highly personalized service. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop. The Temporary Textile Product Development Administrator will work closely with the Print Director managing the administrative side of the development process. They will have strong organizational and communication skills with the ability to prioritize while working across multiple timelines simultaneously. The Temporary Textile Product Development Administrator picks up the development process once the artwork is completed and ready to send to the vendor. Working cross-functionally with our overseas factories the Printed Textile Administrator will manage strike-off development, tracking, and approvals as well as ordering/tracking sample yardage for Proto and Web Sample development. This is assignment is primarily based in our Greenpoint, Brooklyn office and is expected though not guaranteed to last for approximately 4 months starting immediately. About the role Essential Functions: • Manage printed fabric development across all divisions, • Monitor deliverables and communicate regularly with overseas vendors ensuring strike off and sample yardage timelines are maintained, anticipate and escalate potential issues and delays., • Receive and organize all submits from overseas vendors. Fold, label, and hang all printed fabric submits., • Facilitate and manage timely review of all strike-off development with Print Director, communicate revisions, approvals, and rejections to relevant parties., • Organize and maintain seasonal fabric library, manage pass off to production team for bulk approvals, and archive once bulk is approved., • Act as the point person for communication between CAD, Design and Production teams. Participate in weekly progress meetings, communicating strike-off and sample yardage status, print updates, and approvals in a concise and timely manner., • Bachelor's degree preferred, • 5 year's experience in production, fabric development or similar field, • Microsoft Excel and Outlook proficiency, • In depth understanding of filing systems for both physical and digital materials, • Ability to parse, organize, and disseminate a high volume of data on multiple timelines, • Strong verbal and written communication; attention to fine detail J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Job DescriptionSalary: $85k-$95k Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. • Our clients love us and oursatisfaction surveys show it at a consistent 97%, • We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support, • No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!, • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Support Engineer to assist with our Professional Services team. Job Responsibilities: • Tech who delivers top-level customer support and enjoys helping people, • Work on tickets from the board sorting by priority, • Provide a great customer experience, • Manage expectations by communicating with the client all relevant information, • Respond to incidents in a timely manner, • Resolve incidents efficiently, • Help with information relevant to creating documentation, • Detect patterns that indicate wider and bigger issues Skill Requirements: • This is an mid-level position with onsite (at client locations) as needed., • We require at least 3 years of Windows-based IT support experience, • One of the following certifications:, • CompTIA Security+, • CompTIA Network+, • Microsoft Modern Desktop, • Microsoft 365 Administrator, • Excellent communication skills, • Assist and help the MAC Team to grow their knowledge - continuously updating documentation for the clients while working on tickets, • Keen attention to detail, the memory of patterns, and interest in problem-solving, • Consistently demonstrate the My IT Crew Core Values and meet standard metrics

Job Description General Summary We are currently seeking an experienced IT professional to handle desktop support incidents and service requests submitted by users across our organization. As a Service Desk Analyst, you will be responsible for installing and troubleshooting all hardware, software, and network related equipment. Though some work may be done remotely, there is a heavy emphasis on deskside and onsite support as issues assigned are escalated from our Level 1 call center. Essential Job Functions/Responsibilities: • Customer Satisfaction: Maintain high level of customer service by receiving and handling all tangible issues in a courteous professional manner., • Incident and Service Management: Handle assigned Service Desk incidents or service requests. Escalate and collaborate with our other internal IT groups such as Network, Infrastructure, and Applications accordingly., • Asset Management: Maintain inventory of computer equipment during the process flow of new hire, transfer or termination requests., • Knowledge Management: Actively participate in the development and documentation of the technical and public Knowledgebase and Training. Qualifications: • Bachelor’s degree in computer science or information systems., • 3-5 years minimum experience in a related IT position (Service Desk/Deskside Support, Systems Administrator, etc.), • Excellent customer service skills and ability to maintain a high level of customer satisfaction, • Outstanding verbal and written communication skills, • Strong knowledge of Windows operating system, • Strong knowledge in Microsoft Office 365 applications, • Strong knowledge in mobile platforms (Android and Apple iOS), • Knowledge of network hardware and concepts (switches, routers, TCP/IP, DNS, WAN, LAN, SMTP, SMB, VOIP), • Experience with Azure, Active Directory, Exchange, and Teams, • Experience using any kind of incident management systems (ServiceNow (preferred), BMC Footprints/Remedyforce, HEAT), • Experience with Citrix Workspace and supporting thin clients in a Citrix environment, • Familiarization with PC imaging and deployment processes (Image, Inventory, Deploy, User Orientation), • Experience working in a corporate environment including supporting C-level executives, • Experience managing or taking team lead on IT related projects, • Maintain a clean, neat, and organized environment in our offices, • Must be self-motivated and reliable

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We are looking for a Helpdesk Specialist to join our Global IT Team. Why is this role so important at Similarweb? Our IT team plays a key role in powering Similarweb's global operations—keeping our people, systems, and tools running smoothly across multiple locations and time zones. As a Helpdesk Specialist, you'll be the first point of contact for employees needing technical support. You'll help ensure every Similarwebber has a seamless technology experience, from onboarding new hires to resolving day-to-day IT issues. Your work directly supports the productivity and success of teams across the company. So, what will you be doing all day? • Serve as the first point of contact for internal IT support requests through ticketing systems, chat, and email., • Provide hands-on support across MacOS and Windows environments., • Troubleshoot and resolve issues related to Google Workspace, Okta SSO and MFA, Office 365, MDM platforms (Jamf, Kandji, Intune), and network connectivity., • Manage user accounts, groups, and permissions through centralized identity systems., • Support new hire onboarding and offboarding, including device setup, account provisioning, and access management., • Maintain accurate IT asset inventory and documentation., • Contribute to internal IT knowledge bases, process automation, and service improvement projects.This is the perfect job for someone who:, • Has 2–4 years of experience in IT support, helpdesk, or a similar technical support role., • Is skilled in troubleshooting MacOS and Windows systems in a hybrid or SaaS-based environment., • Has hands-on experience with Google Workspace administration, Okta or similar identity tools, and MDM solutions (Jamf, Kandji, Intune)., • Brings a customer-first mindset and communicates clearly across teams and time zones., • Thrives in a fast-paced, cloud-first, and security-conscious environment (ISO27001/SOC2). The base salary range for this position in New York City is $60,000 - $90,000 plus benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area, and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll get to sell a product you actually believe in: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Please note: We're unable to sponsor employment visas at this time. #LI-SS #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist II applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze, and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Create and maintain technical documentation and training materials., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users’ needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect, and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL and Microsoft Professional Certification are pluses., • 3-5 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Strong experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior understanding of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions, • Strong interpersonal communication and relationship-building skills. Education and/or Experience: Associates, Bachelors degree in Computer Science or a related discipline. 3-5 years of experience in VDI, IT Support Level 2 or above technical/systems support. Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rotational work shift - Depends on business needs

Job Description Be the Heart of Our Bronx Dental Practice - Dental Office Receptionist Opportunity! Are you a customer service superstar with a passion for helping people feel welcome and cared for? Do you thrive in a fast-paced, patient-centered environment? If so, we invite you to join Concerned Dental Care of the Bronx, where exceptional patient experiences start at the front desk! Our state-of-the-art practice provides comprehensive dental services for patients of all ages, and we are looking for a friendly, organized, and detail-oriented Dental Office Receptionist to join our dedicated team. If you have strong communication skills, a warm demeanor, and the ability to multitask, this is the perfect opportunity for you! Why Join Concerned Dental Care of the Bronx? • Competitive Pay: $18-20/hour based on experience, • Comprehensive Benefits Package: Medical, vision, dental, 401K with match, life insurance, and disability, • Paid Time Off: 3 weeks PTO + 8 paid holidays, • Growth & Development: Opportunities to advance within our growing network, • Modern & Professional Work Environment: Work with a skilled, supportive team in a high-tech dental office Location: Concerned Dental Care of the Bronx: 55 Mosholu Parkway North, Bronx, NY 10467 Schedule: Monday - Friday: 8AM - 5PM *no weekends Your Role as a Dental Office Receptionist As the first point of contact for our patients, you will: • Create a welcoming and professional atmosphere for all patients and visitors, • Manage phone calls efficiently - answering inquiries, scheduling appointments, and directing calls, • Check patients in and out smoothly, ensuring all paperwork and records are accurate, • Verify insurance benefits and process payments with confidence and accuracy, • Organize and maintain patient records while upholding privacy and compliance standards, • Handle administrative tasks, including data entry, mail sorting, and document management, • Support the clinical team by maintaining effective communication and coordination What We’re Looking For • Minimum of one year of dental office experience (Required), • Previous front desk or administrative experience (Preferred), • Strong attention to detail and ability to multi-task in a busy setting, • Excellent communication and customer service skills, • Proficiency in computer systems and data entry, • Positive, team-oriented mindset with a passion for patient care Be the Friendly Face of Our Practice - Apply Today! At Concerned Dental Care of the Bronx, we know that a great front desk team sets the tone for the entire patient experience. Join us and be a part of a supportive, patient-focused practice where you can grow your career while making a difference in people’s lives every day! Concerned Dental Care of the Bronx is a proud affiliate of Affinity Dental Management, an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, or genetic information or other characteristics protected by law. All candidates' employment is contingent on successful completion of a background check, reference check, and employment verification. {Dental Receptionist, Dental Office Administrator, Dental Office Receptionist, Front Desk Coordinator - Dental, Dental Administrative Assistant, Dental Office Front Desk Coordinator, Dental Secretary, Front Office Dental Receptionist}

Job Description Zennith People Inc. is hiring a Fitness Studio Manager for our client, a Fitness Studio, to lead daily operations and the member experience at the Flushing location(s). You’ll manage the front-of-house team, drive memberships and retail revenue, and maintain a spotless, safe, and welcoming studio in line with brand standards. Key Responsibilities * Team Leadership: Recruit, hire, train, schedule, and coach front-desk/Studio Coordinator teams; manage attendance, coverage, and performance feedback. * Operations: Coordinate vendors and troubleshoot equipment; ensure cleanliness/safety; manage inventory and POS accuracy; oversee cash handling and daily reconciliation. * Billing & Systems: Administer pricing, memberships, payment plans, failed-payment recovery, freezes, promotions, and reporting in Mindbody. * Sales: Achieve membership, retail, and repeat-purchase targets; execute upsells, referral programs, and in-studio campaigns; track funnel metrics. * Client Experience: Resolve inquiries/complaints promptly; train staff on service standards and service recovery. * Marketing Support: Execute in-studio promotions, signage, events, and community partnerships in coordination with Marketing. Requirements (Hard Must-Haves) * 2+ years full-time management experience as a Manager/Assistant Manager in a fitness center or boutique fitness studio (people-leadership role; not trainer-only/front-desk-only). * Managed team size of 5+ with independent scheduling and coaching responsibility. * Proven, quantified sales results: provide at least two metrics (e.g., monthly net member growth %, revenue target attainment, PT/retail lift). * 1+ year of Mindbody administrator-level experience (pricing, products, failed payments/dunning, freezes, promo codes, reporting). * Schedule: Able to work mornings/evenings/weekends/holidays; on-site in Flushing and flexible across locations. * Strong customer service, organization, and multitasking; authorized to work in the U.S. Preferred * Mandarin Chinese speaking is a plus (not required). * CPR/AED certification; multi-location oversight; new-studio launch experience; basic facilities/vendor management. Compensation & Benefits * Employee benefits administered by Zennith People Inc. (e.g., health insurance, PTO, studio membership perks).

Job Description Job Title: Director, Regional Success Team: Regional Success Location: Hybrid in Chicago (IL), New York City (NYC) and Newark (NJ) Employment Type: Full-time Start Date: ASAP About Braven Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We partner with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream. To learn more, take a look at Braven’s Jobs Report. About the Role To achieve its goal of serving 80,000–100,000 Fellows over the next decade, Braven is hiring a Director, Regional Success, who will design and deliver strategic learning and enablement experiences that empower regional team members to succeed in their work with Fellows and partners. This role leads work across central and regional workstreams that impact the entire organization, ensuring that all deliverables and outcomes are standalone outputs that directly deliver to organizational goals. Reporting to the Senior Director of Regional Success, you will have strategic ownership of Braven’s Regional Success enablement program—equipping diverse regional roles, from Executive Directors to Operations Coordinators, with the tools, insights, and skills to excel. Your scope will include designing best-in-class hiring resources, leading comprehensive onboarding, serving as a Learning Management System administrator, defining and tracking enablement program KPIs, and delivering end-to-end training experiences that align with every stage of the course delivery journey. As part of the Regional Success team, you will play a critical role in Braven’s internal service engine: a function dedicated to removing barriers, codifying best practices, and fostering the conditions necessary for regions to operate with excellence. By codifying and amplifying effective practices across sites, you will enable Braven to scale impact nationally while remaining responsive to local needs. This role is on the Regional Success team and reports directly to the Senior Director, Regional Success. What You’ll Do Learning Strategy & Enablement (35%) • Engage leaders in bidirectional consultation: communicate your strategic vision for enablement while soliciting their input and recommendations, ensuring that learning plans are both aligned to Braven’s organizational goals and responsive to staff development needs., • Skillfully set strategy for projects or initiatives and lead projects or initiatives from end-to-end, overseeing the design, development, and execution of the comprehensive Learning and Design (L&D)experience for all regional roles., • Conduct initial and ongoing needs assessments and skills gap analyses to recommend targeted interventions., • Responsible for identifying improvements in and meaningfully influencing strategic direction for targeted implementation support for new regions during critical start-up and launch phases to ensure program fidelity and team readiness., • Create critical new processes and blended learning programs (workshops, eLearning, on-demand resources, simulations, assessments) for: 1) Annual all-regions Bootcamp, 2) Async fundamental courses, 3) End-to-end training arcs to support individual roles, 4) Regional Business Unit role alignment, job descriptions, and goal codification., • Maintain high-quality hiring and recruitment materials for regional roles to ensure consistent messaging and attract top talent. Maintain up-to-date staffing plans and role-specific playbooks that outline responsibilities, workflows, and best practices to guide regional team execution and support consistent program delivery., • Create ad hoc material as necessary to support New Sites / Regions, • Co-manage and maintain the Regional Success Resource Library in Confluence to ensure teams have access to timely, high-quality support content that interlocks with AI support bots., • Partner with subject matter experts across the organization to inform content creation, ensuring resources are timely, relevant, and sequenced for maximum impact., • Deliver accessible in-person and virtual training sessions that engage diverse audiences as needed., • Travel to regions with limited capacity to provide hands-on coaching and execution support as determined by business needs and priorities., • Solve complex problems independently and think through organizational impact, respond to emerging regional needs in real time, serving as a strategic thought partner and problem-solver., • Oversee the operational backbone of program delivery (LMS, Zoom, etc.) to ensure a seamless experience, while serving as the point person to troubleshoot any technical issues for participants., • Build cross-functional change management workflows and determine strategic cadences to publish updates that ensure all content remains a reliable source of truth over time., • Monitor and assess regional health across an assigned portfolio, focusing on key areas; lead the coordination of foundational interventions to proactively address risks and ensure program fidelity and performance outcomes., • Engage in a culture of curiosity and feedback gathering, surfacing challenges, and co-developing adaptive solutions with teammates and central partners., • Triage ongoing communications and support with the Regional Success team and other central teams regarding technology tools, data management/reporting, implementation challenges related to operations, etc., • Bachelor’s degree, • 5-7 years of progressive experience in learning and development, internal enablement management, organizational effectiveness, or a related field, • Demonstrated experience leading end-to-end learning and development initiatives using an LMS, including instructional design, curriculum development, and accessible program facilitation for diverse audiences, • 7+ years of experience in leading and managing learning and development teams, including strategy development, program design, and implementation., • Proven ability to develop and execute comprehensive learning and development strategies aligned with organizational goals and growth objectives., • Expertise in adult learning principles, instructional design methodologies (e.g., ADDIE, SAM), and various learning modalities (e.g., e-learning, blended learning, in-person workshops)., • Familiarity with learning technologies (LMS, Articulate Rise, Storyline, Skilljar, Captivate, video editing) and proficiency in other tools such as Google Suite, Confluence, Lattice, Slack, and Jira., • Advanced data fluency with a proven ability to analyze learning outcomes, measure program effectiveness, and leverage data to drive continuous improvement and demonstrate ROI of L&D initiatives., • Exceptional project management, communication, and interpersonal skills, with a track record of successfully collaborating with senior leadership and cross-functional teams to drive L&D initiatives., • Highly skilled at leading laterally across peer groups, teams, and occasionally external collaborators; demonstrated ability to drive peer alignment and collaboration; and skillfully leads cross-functional groups of varying levels of complexity and timelines., • Strong attention to detail and diligence, especially in documentation, onboarding, and resource management; and a track record of strong customer service and stakeholder engagement, including responsiveness, professionalism, and relationship-building., • Experience directly supporting externally-facing teams (e.g., educators, support professionals, sales, customer success, account management) and possesses a high level of specialized knowledge in a core function as well as cross-regional/cross-functional understanding., • Demonstrated commitment to building strong and welcoming cultures that help to develop others; exemplification of Braven’s core values; and experience that has informed your belief in Braven’s mission and has prepared you to work with or for Braven’s student Fellow population. Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. Work Demands • Ability to work in person in either Chicago (IL), New York City (NYC) , or Newark (NJ), 3 days per week, • Authorized to work in the U.S. While the interview process may vary slightly, the general process will be: • Phone screen with a Talent Team member, • Performance Task, • Interview with Hiring Manager, • Panel Interview with Key Partners Compensation and Benefits Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking. New hires can expect a starting salary at the beginning of the range to allow room for growth with performance, and so that Braven maintains internal equity. The salary ranges, by geographic market, for this role are set forth $83,600-$104,400 in Chicago, and $92,000-$114,900 in Newark and New York. This is a full-time, regular, exempt, and benefits eligible position where you will be working at 100% capacity. Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year), • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health, • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month, • Coverage of 85% of health insurance premium for employee and dependents, • 12 weeks of paid parental leave, • A one-month paid sabbatical after 4 years on staff Please note that Braven is firm in its compensation philosophy; therefore, only candidates who believe that our total rewards package matches what they are looking for in their next opportunity are encouraged to apply. Location We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of one of our hubs: Chicago, New York City, or Newark. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people the flexibility to focus, balance personal priorities, and save themselves two commutes per week. Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.