Customer service agent jobs in Buffalo, New York - Page 2Create job alerts

Work with customers to provide exceptional service while resolving customer requests/concerns, such as, but not limited to, billing, endorsement, copies of insurance documents, etc. The Customer Service Agent would focus on servicing and retaining an existing book of business, advising clients on co

Job DescriptionOne Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation. Hiring Immediately! About the Role: We’re seeking an Event Sales Representative responsible for interacting directly with homeowners at community events, festivals, and home shows across the area. Your goal is to generate leads and appointments for our sales team while representing the brand with professionalism and enthusiasm. This entry-level, part-time position offers paid training and a chance to build valuable skills in sales, negotiation, strategic planning and closing techniques. It’s a great opportunity to explore your creative side of communication while having fun with the 3rd largest home remodeling company in the country. We value customer-facing experience in any industry. While backgrounds in areas such as sales, hospitality, retail, food service, education, or service are common examples, we welcome experience from any role that involves strong communication, adaptability, and interpersonal skills—qualities that are essential for success in this position. While direct event marketing experience is a plus, it is not required. Typical Event Day Overview: - Location/Transportation Requirements: Event Sales Representative must travel to various event locations such as home shows, community festivals, craft shows, and other local events with high foot traffic; typically, within a designated region. Reliable transportation is essential to ensure timely and consistent attendance. - Setup & Physical Requirements: Event Sales Representative are expected to set up branded booths or displays, which may include signage, promotional materials, and product samples. This role requires the ability to lift and transport items weighing up to 50 pounds as part of the setup and teardown process. - Engagement: Throughout the event, representatives actively approach attendees or shoppers, initiate conversations, and introduce the company’s products or services. - Lead Capture: Gather customer information, answer questions, and qualify leads for follow-up by the sales team. - Brand Representation: Representatives maintain a professional, friendly demeanor and ensure the brand is positively represented. - Duration: Events typically last several hours, often requiring agents to stand and interact continuously for up to 8 hours. - Schedule: Most events occur on weekends or evenings to align with peak attendance times. We're hiring in the Buffalo metro region and surrounding areas.Core Role Responsibilities • Enthusiastic communication with a customer audience to generate complimentary in-home appointments for homeowners to help generate revenue for the company., • Create on-site event buzz and promote brand knowledge by following prescribed Window Nation procedures and messaging., • Use qualifying sheets and scripts to resolve customer questions and concerns., • Adjust on-site event marketing and sales tactics according to current KPI targets and results as needed., • Daily set-up, maintenance, operation, and presentation of on-site event marketing programs to ensure maximum exposure of the Window Nation brand., • Work is performed in an event environment (Home Shows; Craft Shows; Local Farmer Markets, etc.) which requires the ability to stand for long periods of time., • These events are at various places in the local area; it is expected that you can be at the event on time to set up the marketing collateral and stay through the event and breakdown the same marketing collateral., • This role is a part-time event agent role that requires you to work a schedule consisting of weekdays and weekends. Basic Qualifications, • High school diploma or GED, • Ability to lift up to 50 pounds., • Requires the ability to stand for long periods of time; up to 6 hours during event.Preferred Qualifications, • 1+ years’ experience of sales, lead generation, or similar experience, • Ability to effectively present information to customers and employees of the organization in one-on-one, small, and large group settings., • Fluency in a second language is considered an asset, though not a disqualifier. Additional Job Requirements:, • This role involves standing for extended periods (up to 8 hours) during events and requires availability to work evenings and weekends as part of regular business operations. Reliable transportation is necessary to travel to and from event locations., • Candidates should be available to work approximately 10-30 hours per week. While actual hours may vary based on business needs, applicants must be available for a minimum of two weekends per month (Friday through Sunday). What We Offer:, • Paid training, • Competitive pay starting plus, uncapped commissions (up to $50 per lead), • Growth opportunities within a rapidly expanding company, • A supportive team culture where your contributions matter

Job Description Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets. Empire Merchants North acts as a marketing agent for the brands that we represent and is proud to employ the most knowledgeable and well-equipped sales force in Upstate New York. We are seeking a high energy, motivated Sales Representative - Wine and Spirits, Imperial Division - Erie County JOB DESCRIPTION - SALES REPRESENTATIVE Our Sales Representatives maximize the sales of supplier brands to the trade and consumer through effective territory planning, selling, merchandising, and communication that permits achievement of company and supplier objectives. RESPONSIBILITIES PLANNING AND PREPARATION A Sales Representative is required to plan times and activities to ensure achievement of company and supplier, volume, distribution, and merchandising objectives within the assigned territory by: I. Calling on accounts daily, by following an established and efficient route which ensures assigned accounts are visited and serviced in compliance with company frequency standards; keeping route sheets up to date; and developing positive customer relations with owners, managers, and all other account employees. 2. Analyzing the total territory and each account to determine the priority selling and merchandising opportunities. 3. Preparing and presenting professional sales presentations to the retailers that are tailored to current supplier programs and the needs of the customer. 4. Interact with ADS’, Supplier Representatives, and Promotional Agency Representatives to achieve said objectives. 5. Preplans are subject to change and review by management for coaching and counseling opportunities. SELLING A Sales Representative is required to deliver effective sales presentations that achieve company and supplier objectives as a result of: 1. Mandatory attendance at Company and/or Supplier sponsored training, i.e., training classes, wine education classes, etc., 2. Keeping up to date on company and competitive brand pricing, and all other pertinent information which includes knowing the features and benefits of supplier products and programs compared to competition., 3. Follow the principles of our Sales Skills and Fundamentals Training (Prepare, Present Effectively, and Activate your business)., 4. Presenting the portfolio and current programs you are responsible for in each account to increase salesperson's sales and generate maximum revenue and case volume., 5. Maintain and effectively use the monthly pitch or program book, tasting notes, sell sheets, and information from suppliers either in print or electronically., 6. Off Premise: • Obtaining the appropriate off-premise distribution of supplier brands, types, and sizes as directed by management, by communicating to all owners, managers, clerks, stock persons and anyone concerned with the sale of products. Obtain maximum sell-through by conducting staff trainings, achieving supplier shelf standards, adjacencies, facings, cold box presence, etc., • Gaining feature price, promotion, and display merchandising support from off-premise accounts by using sales trends, retailer inventory, and special activities (holidays, advertising, merchandising, displays, seasonal etc.). 7. On Premise: • Obtaining the appropriate on-premise distribution of supplier brands, type and sizes as directed by management by communicating to all owners, managers, beverage managers, bartender(s), wait staff, key kitchen personnel and all concerned with the sale of products to maximize business., • Gaining wine list presence, internal servicing skills, execution of wines-by-the-glass and features, conducting wait-staff trainings, gaining back bar distribution, and proper merchandising of the back bar. Obtain distribution support from on-premise accounts by using sales trends, retailer inventory and special activities (holidays, advertising, merchandising, displays and seasonal activities, etc.)., • Requesting permanent P.O.S. materials for accounts to ensure brand visibility and account dominance (e.g., bar rails, napkin holders, table tents). SUPPLIER/SUPERVISORY INTERACTION A Sales Representative is required to be familiar with all suppliers and their brands to ensure positive consumer reaction by: 1. Work with supplier representatives with 48-hour notice and/or company managers with 24 notice and booked during business days (Monday-Friday). These are supplier and/or supervisory accompanied workdays and are designed to train and teach the salesperson advanced selling skills and methods to assure their usage is being practiced and correctly presented., 2. Knowing their account needs and opportunities for each supplier work-with., 3. Represent our products, our company and our suppliers in a positive way while always maintaining a professional relationship with every supplier. This includes following up with accounts after a supplier work-with regarding any commitments made to those brands., 4. Sales representatives have the discretion on a work with to ride in their own car or with someone else. MERCHANDISING A Sales Representative is required to secure in all accounts, the effective presentation to the consumer, of all brands represented, in accordance with company and/or supplier merchandising standards by: I. Installing point-of-sale material within accounts. Coordinating with merchandisers to enhance our position on the floor, shelf, window, counter, and cold box. 2. Suggesting shelf/cold box resets that achieve supplier and company standards 3. Working towards ensuring proper rotation of our products in accordance with State and Federal law to sustain sales. 4. Keeping accounts merchandised by organizing and voluntarily conducting in-store consumer wine and spirit tasting(s) on a rotating account basis. 5. Keeping current on which items are in stock and which items are out of stock for brands in our inventory and notify/inform accounts accordingly. 6. The sales representative will use any materials supplied by the Company and be responsible for said materials. RECORD KEEPING AND COMMUNICATION A Sales Representative is required to maintain territory and account records in accordance with company policy and provide information and reports as directed, by: 1. Being proficient in all electronic tools e.g., Diver and Liquid, with proper training., 2. Having available a defined agenda for all supplier work-withs., 3. Keeping management informed daily, on all aspects of their territory, which includes turning in accurate recaps in a timely manner., 4. The company reserves the right to add and/or delete forms and/or reports at its discretion to meet business needs., 5. Following standard company policies and procedures, 6. Submitting sales reports and performance goals to salesperson's manager as requested, i.e., POS, product, pre-sells, surveys, and performance results against goals, etc., 7. Collection of wine lists, cocktail lists and cordial lists in all accounts requested by management., 8. Maintaining adequate, well-organized inventories of P.O.S., sales tools, supplies and merchandising materials needed to support territory activities., 9. Attend and actively participate in sales meetings as directed by management in accordance with Collective Bargaining Agreement., 10. Maintaining professional relationship with all suppliers. Making proper use of supplier time during work-withs and reacting appropriately to all supplier work-withs. NEW ACCOUNTS A Sales Representative is required for all new accounts: I. To obtain and submit to the company's credit manager a signed and notarized credit application from the account at least 72 hours prior to submitting an opening order. 2. Determine with Field Sales Manager the account classification 3. Obtain levels of distribution for on and/or off premises account per division standards 4. Obtain sales tax certificate. MISCELLANEOUS A Sales Representative acknowledges and/or is required that: I. All reports, and surveys submitted must be accurate. There shall be no falsification of any report or survey. 2. To assure accuracy, understanding, delivery and receipt of all the Company's forms, including but not in limitation, review with commentaries, and field evaluations/work withs, are always to be dated and signed by the Company, and the Sales Representative will be entitled to add in writing their commentary with specificity if they disagree with any review or field evaluation at the time, they receive them. a. Sales Representative must know, understand, and adhere to all federal, state. local laws, rules, and regulations. 3. The failure (i) to meet the requirements of the job description; or (ii) to sign the company's forms will result in progressive disciplinary action, up to and including dismissal. COMPENSATION & BENEFITS Empire Merchants North offers a competitive compensation package including: • Commission-based / paid weekly. Eligible for sales incentives., • Paid Holidays. Health and Welfare Plan (medical, dental, vision, disability coverage, life insurance via Union benefits), 401K plan, PTO, vacation accrual, Flexible Spending Account, industry certifications (WSET), and more. QUALIFICATIONS • A clean, valid New York State Driver’s License is required., • Ability to obtain and hold a valid NYS Solicitor’s Permit, • Bachelor’s degree is preferred, • Minimum one (1) year of experience in the food/beverage industry is required; adult beverage experience preferred, • Maintains a safe and clean working environment by complying with procedures, rules and regulations. Applicants only, No Recruiters please. Empire Merchants North is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at 800-724-3960. Know Your Rights

Leasing Agent Job Duties: Provides current and prospective residents with the best possible customer service to retain residents and lease properties.Discovers, engages, and advances each prosp

We have an opening for a talented United Airlines Customer Service Agent to assist passengers with travel inquiries and check-in. Interact with customers and colleagues in a professional manner. Interact with customers and colleagues in a professional manner.

Job DescriptionJob Summary Join our fast-growing team to improve lives through real estate! At Birgo Realty, we're looking for a Property Manager who cares as much about people and communities as they do about operational excellence. You'll oversee a multifamily portfolio of 350+ conventional units across Buffalo, Tonawanda, Hamburg, and surrounding areas, providing the steady, capable leadership needed to support residents and the team that serves them. This role is ideal for someone who brings seasoned property management experience and a sincere commitment to doing work that matters. You'll guide and develop on-site teams, elevate the resident experience, and ensure the portfolio's financial performance remains strong. Just as importantly, you'll model professionalism, integrity, and empathy to the Birgo Realty standard. If you are a hands-on, solutions-focused leader who can balance long-term thinking with day-to-day management, we'd be delighted to meet you. Salary Range: $65,000-$85,000 Birgo's Values (T.H.R.I.V.E.) • Teamwork: We leverage one another's strengths to achieve more together., • Humility: We admit our faults and strive to continuously improve., • Rhinocerality: We charge hard after our highest priorities., • Integrity: We do the right thing, even when it is costly., • Vision: We innovate and adapt to improve lives., • Excellence: We are dependable and accountable to produce quality results.Core Responsibilities, • Maximize operational performance of properties, • Lead, manage, and train the team to accomplish the goals of the property group (leasing agent, assistant property manager, maintenance supervisor, and in-house maintenance crew), • Provide excellent customer service through prompt, professional, and authentically caring responses, • Lead the leasing efforts for your property group by executing or overseeing advertising, applications, showings, walkthroughs, move-ins, and renewals, • Conduct monthly budget reporting; collaborate with asset management on annual budgets; approve weekly payables, • Manage collections, delinquencies, and evictions, • Oversee the completion of maintenance tasks and enhance the property's curb appeal, • Maintain clean and safe properties by resolving tenant complaints, conducting weekly onsite inspections, and enforcing rules of occupancy, • Coordinate services with external vendors, • Set the scope of turnovers and capital projects, • Lead the onboarding of new properties to the property group if needed, • 7+ years of experience as a property manager, • In-depth understanding of Buffalo's market-rate multi-family real estate industry, • Multi-site experience, • Experience with AppFolio or other property management software, • Technology savvy, • Excellent interpersonal skills, • Strong skills in written, verbal, and persuasive communication, • Excited to manage multiple properties and projects simultaneously, • Careful with rules and comfortable working within established processes, • Reliable personal transportation and valid driver's license for property visits, • Able to ascend/descend stairs and traverse uneven terrain, • Able to transport up to 25 lbs, • This is an in-person position with limited remote work opportunities., • The leasing office is located at Roosevelt on Main Apartments in Tonawanda., • Office hours are Monday-Friday, 8:00am-5:00am (winter) or 9:00am-6:00pm (summer) with select Saturday availability if needed., • This position will be in the on-call queue for their assigned properties.Benefits, • Medical, dental, vision, life, and pet insurance with company contribution, • Flexible paid time off and paid holidays, • 401(k) retirement plan with employer match, • New parent leave, • Company profit-sharing program, • Team outings and volunteer events, • Professional development reimbursement program, • Healthy lifestyle reimbursement program Note: Because this position manages rental properties on behalf of Birgo, team members may not concurrently engage in outside real estate sales, leasing, or property management activity. #ZR

Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation providers, and other customers via ph

Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation providers, and other customers via phone and

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Financial Patrol Agent in Buffalo, NY, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Patrol Unarmed Officer with Allied Universal at a financial institution location, you will monitor and patrol designated areas to help deter security-related incidents while providing outstanding customer service. Your visible presence and professional communication will contribute to a welcoming environment for visitors and staff. Join a team that values agility, reliability, and innovation, while putting people first and always acting with integrity. Position Type: Full Time Pay Rate: $20.22 / Hour Job Schedule: DayTimeWed03:00 PM - 11:00 PMThur03:00 PM - 11:00 PMFri03:00 PM - 11:00 PMSat03:00 PM - 11:00 PMSun03:00 PM - 11:00 PM Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance., • Provide customer service by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities at financial institution locations., • Respond to incidents and critical situations in a calm, problem-solving manner, supporting a secure environment for staff and visitors., • Conduct regular and random patrols around the premises and perimeter to help to deter unauthorized activity and/or potential threats., • Observe and report any unusual or suspicious activity, following established protocols for financial institution settings., • Assist with access control by monitoring entrances and exits, verifying credentials as required by site policies., • Communicate professionally with clients, visitors, and law enforcement as needed., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1495206